I travel 180 miles to BFD from the Chicago suburbs to see Dr Matthew. Why?…read more Because he is the best dentist around and the office is very high tech, allowing me to have a partial overlay done in their office with no need to have a temporary crown. And there was virtually no pain and I was finished in under two hours. . Last year I had a local dentist in my town work on my teeth and I was so disappointed that I made a vow to trust my teeth only to Beattie Family Dental. They are the BEST.

Awesome dentist. If you scared like me go here they know what they are doing. I tell everyone about…read morethem. Made me feel so good.

All the staff is friendly and Dr. Rector is the best! She's professional and caring. She has…read moretreated me for an autoimmune disorder and she has extracted teeth with limited pain.

It is always a good visit there. They are efficient and know their stuff. You can trust that they…read moreknow what they are doing .

Going into my surgery I knew it wasn't going to be a fun experience but the need to bring in 5…read morepeople into one operating room seemed excessive and very intimidating, they warned me about this but it's not a good way to practice to keep patients calm. In addition to this they worked way to fast and made some mistakes and cut my cheek, I tried calling the office to speak to a nurse but they just tried to tell me that they had to make a cut in my gum but neglected to believe that they cut my cheek and now I have a spot where if I pull on my cheek air will push out of the void. At the end of the day I know I'm not a expert and they are the "trained" professionals but it just seems like they work to fast and don't care about you after the surgery. I would have left a lower review but my teeth did come out so they could have done worse.

surgery went smooth but other than the actual dentist pulling my wisdom teeth the nurses weren't…read morethe greatest. a surgery like this is incredibly stressful and they want you to calm down but also make it difficult TO calm down. my surgeon was nice but whoever the nurse i had was was very blunt and i get that she needs me to be calm but she really just stressed me more out especially when im disoriented trying to wake up from the anesthesia.

We moved to the QC area 22 years ago and started looking around for a dental office. We went to…read moreanother place first that had a bunch of dentists and claimed to be great with families and kids. We did NOT have a good experience there and then someone told us about Dr. Nelson. We immediately fell in love with the office and the people there. The general staff has changed over, almost completely, since we started going there. That would be expected as people move or their family circumstances change, but the care and professionalism has remained constant. There has been an occasional glitch with what the insurance will pay, but not any more than I've had with medical doctors' offices. The problem is that doctors and dentists don't (or haven't historically, at least) have "real-time" connections with insurance companies. If you go to a pharmacy, their computer can tell you immediately if your medication is covered, and the price you'll pay, but this is not the case with doctors and dentists. Each time there's been a problem we've been able to get it figured out and take care of it. Dr. Nelson has a Type A personality and is constantly jumping from bay to bay as he and his team take care of patients. It is a well-orchestrated "dance" that ensures that you don't have a lot of time just sitting around while all the activity is next to or behind you. He uses all of the latest techno-wizardry available. One of my favorites is a CNC-type machine that can make a crown out of a cube of whatever kind of material a crown is usually made of, while you wait. The machine makes the actual permanent crown, not some temporary one. He took me back and let me watch it work on a crown for me. When it was done, he "glued" it onto my tooth and I was out the door with a permanent crown (and no need for a return visit in 10 days to get the "real" crown installed). What a time (and money) saver. At the end of each visit, the staff puts together a "goody bag" including a toothbrush (or brush head if you have an Oral-B electric toothbrush), toothpaste samples, and other tooth-related items. It isn't a BIG thing, but is an example of some of the little things they do at this office to let you know they appreciate you. The best example of why I wouldn't think of going to another dentist is because of something Dr. Nelson once did for me over a weekend. He had done some extensive work on one of my teeth, trying to save the "root". This was on a Thursday, as I remember. Once the anesthetic wore off, the tooth started bothering me. I took ibuprofen and tried to gut it out, thinking I would get it fixed on Monday (they only see patients for a half day on Friday). Well my plan didn't work. The pain kept getting worse and I eventually decided I wouldn't make it to Monday. I hated to bother Dr. Nelson on a Saturday evening, but I either needed a root canal or pain relief that was stronger than ibuprofen. Dr. Nelson said he was going to finish dinner then call me back to meet him at the office. When I got there, he sat me down, took one look in my mouth and said he would have to do a root canal right after all. Using my chest as a staging area for his tools and equipment, he got down to business and, half an hour later, I had (yet another) rootless tooth in my head. Maybe any dentist would do that for a patient, but it was a first for me. The bottom line is, I wouldn't think of changing dentists and hope Dr. Nelson doesn't retire anytime soon.

Absolutely loved this office. My first visit was today and I was pleased with the staff and doctor…read more Everyone was very nice and professional, they worked with my insurance and made me feel like they cared about my teeth. Highly recommend this office. In regards to your insurance, make sure YOU call YOUR insurance first. Most of the time, it's insurance problems, not the dr office.

I have been seen at Waterford Family since I arrived in the QC area four in a half years ago and…read moremust say, I have been pleased with their services and how they took care of my during my visits. I never had a problem with payments being paid or services rendered. Now that I am leaving the area, the ladies will truly be missed and I hope I am able to find a dentistry at my next location, that provides the same kind of services as Waterford Family.

I've never had a worse experience with a dentist. If you go here, get everything in writing, double…read morecheck your credit card statements for being overcharged, and expect the staff to judge you and gossip about you after you leave. Or better yet, just go to a different dental office. There are plenty to choose from.

Good Dental Experience! I stressed and put off the procedure…read morefor longer than I should have . Dr Kim could not have been more please and patient with me. He talked me through the process every step with helped my anxiousness. I appreciate the staff and the professionalism of this office which I have been a patient of for 3 decades.

Dr. Kim and his staff are great! I love this place, and I always have a great experience here. I…read morehighly recommend this office if you are looking for a dentist in the Quad Cities.

cleaning and routine dental support. customer service, gentleness and scheduling ease.read more

They need a new insurance coordinator. Brandy needs a lesson in manners, insurance and customer…read moreservice. What a disservice she is to her employers. I called about my bill as we were sent there by our dentist who retired unexpectedly. My husband had already had an evaluation and his X-rays sent with his appointment. I was told by the receptionist that they wouldn't be charging an exam fee. Which clearly they did. Then when my husband checked in the girl said his card wasn't his dental card. Our Aetna commercial plan has both medical and dental on the card in the top right, so that was a red flag they can't even read an insurance card. Then when he goes to check out they charged him $152.03 for 1 cavity! Our insurance plan covers 80%. That seemed steep so I called and Brandy starts saying we're out of network and our insurance will only pay so much etc etc. I explained our insurance pays the same coverage regardless of in or out of network but we pay the cost overage if they charge more than the recognize amount but still $150 seemed a lot and asked where she got her numbers. She starts treating me like an imbecile and saying " nobody forced you to come here" and acting like I had no idea what I was talking about. I again told her I understood were out of network I wanted an explanation about how they were getting the numbers she was claiming my insurance would pay. She got huffy and snotty and said " we have a book with all the insurance and we use estimates" I'm like well that's a low estimate and you charged us too much! And asked why I was billed for another exam when I was told we wouldn't be charged. She kept getting hateful so I told her to go duck herself. Then when my insurance adjuster called to find out why they charged a fee for an exam when they had info from the previous provider just two weeks before she said " I was going to write it off but she spoke to me in a tone I didn't appreciate so now I'm not going to" real professional Brandy. I'll take my business elsewhere. A real shame because my husband and son said Dr Peterson was very nice. I did call my insurance company and as you see they will be paying twice as much as she "estimated" so they owe me a huge refund. Per my insurance I should have only been charged $67 out of pocket. That includes the overage for their above average costs. Be weary of this dentist and what they are charging!!!

I have been to QC Family Dentistry twice now. Both times I went, the staff and Dr. were very…read morehelpful and friendly. I am very satisfied with them and will continue to be a patient.

Dr. Moon is awesome! I hate going to the dentist more than anyone but he is very good. He…read moregenuinely cares about you and does the best he can to help you. The staff are also very friendly. It's so hard to find a dentist you like. I drive all the way from East Moline to Davenport to see him because he's the only guy I trust. He will even call you later on in the day after your appointment to make sure you're doing ok. What a great doctor.