They kept my cash deposit even though I decided to not check in the next day. Then though I have a receit that states clearly that the deposit is refundable they proceeded to swear at my friend and myself repeatedly while maskless and not behind the screen. Circus is about right. read more

I bkd thru booking.com and have been battling to post a review. I stayed in a 1 bedr suite 1 night, July 2022. They say property renovated, far from it, toilet seal non existant, fixed with cardboard, so if u go sit on loo it actually sinks into floor. Basin in bathroomhas no pressure to any of taps barely a trickle. The futon is so torn and a fitted sheet pulled over it, it creaks and metal sticks into yr body. The dishdry rack has pink mucky slime in utensil section. Microwave timer totally off. This place is overpriced for what you get. I do not think owners ever check once cleaners are dine or just doing a walk thru once a week will avoid these problems. Issues with pool ect ect. Will defnitely not recommend this place to anyone. They also have a non smoking policy but you drown in the potsmoke smell all around you. Deee read more

We had a great time last weekend at Riverside. It is definitly not a place to go for a quiet getaway but a wonderful place for a family vacay. We stayed in a 2 bedroom cabin that was clean and updated. The only awkward thing was that there is room for 5 or 6 to sleep, but the living room only has a couch that's fits 3 and no other seating (yes the kitchen table had chairs but it was just awkward). The staff are wonderful! The check in was smooth and the guy working at the store was lovely. Also, when they didn't have a sewing kit to buy, the woman offered to bring me a needle and thread from home. The lifeguards ran games and played songs for the kids which made the pool area even better. We are thinking of going again before summer is over. read more

I highly recommend that you book somewhere else and never stay here. Everything that could go wrong, went wrong in our stay. Booking: They booked our stay under someone else's name. Told us a different price when we called in for a pet fee and charged us more when we got there. We were charged an incorrect amount as a whole and had to pay more the next day, which would have been fine if they didn't treat us badly about this whole mess. We had family staying in their own cabins too and for one member, they never booked the cabin and when they called in to double check a few months later the person on the phone said "oh that must have been my mother you spoke to because she always forget to write it down and enter the booking". Another tried to book the 3 bedroom way ahead of time and was told to call back Jan 1st as that's when they do the booking. Called that morning early and it was already booked. Guess what was available when we arrived? Customer Service: This is what irritated me the most. I understood that with the area it clearly wouldn't be like a 4 star stay. However, I did expect some common decency and respect from the people that worked there. Everything was an issue with them and felt like pulling teeth. We had an infestation of bees in our cabin and found that there were bees nests in the vents leading inside to our bathroom. After killing 4 of them that wouldn't leave us alone, we went in asking if someone can remove them. A guy came by asking where they were. We showed him and he said, "Oh you're from Washington state. We have bees here and you must not be used to it." And then tried to walk away and not deal with it. I had to stop him and say this is unacceptable and request he remove them as soon as possible. FYI Riverside Resort - we have bees in Washington state too. What if we had an allergy to bees and were stung? Accommodations: Again, didnt expect much from it being a 2 star campground, but with the price we paid I definitely expected more than we got. The bed was broken, the counter tops were torn apart. Utensils were garbage and if you want to cook while staying here, you better bring everything you need. Seriously the can opener didnt even work. Immediately when we walked in, we were hit with a small that was a mixture of heavy smoke (in a nonsmoking room) and something rotting. We kept trying to air it out, but it wouldn't go away and it was tough as the screen door was broken. Overall, I just wouldn't recommend this experience to anyone. It seemed exciting because they had a pool, slide and golf area but you had to pay to use these things separately. It seemed like they were just constantly trying to find ways to make you pay more out of pocket and didnt give you any essentials. Oh and make sure you wash every dish you leave behind as that's an additional 35 dollars too. read more

Riverside Resort Motel & Campground - Good luck getting the refurbished cabins in the pictures. Ours definitely did not look like that and even the counters had massive chips - Campgrounds Near Me - Qualicum Beach, British Columbia

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After making a review at TripAdvisor and having the manager misunderstand and accuse me of trying to get money back, I find I am having to post here. The place is okay. I am rating it a one because we had so much to fix on our vacation. Sliding screen doors, closet doors, bedroom doors, it was hard with no tools. Reported deficiencies on Sunday check in and saw a maintenance man on Thursday. We checked out on Friday. I was hoping to post our pictures but it seems I can't at this Site, I will somewhere. It's a good family place to stay if you are not fussy about broken things, do watch out for the nails poking through on the picnic benches ! If the manager would contact me and talk rationally I would have rated this a 2.5 to 3. Instead I was hung up on by a man named Paul. read more

Off-season = Reasonable pricing, quiet surroundings and minutes to the beach and downtown . . . . While it's not on the ocean, the Little Qualicum River borders the Resort, which was roaring when we were there in November, attracting Eagles and waterfowl worth watching. The one bedroom "cabin" we thought we reserved turned out to be the centre unit to a motel 3-plex building. Thankfully noise transfer from the other rooms was low, but I'd bet that's different in the summer season when this resort is loaded with families, kids, campers and RVs, attracted to the waterslide, pool and mini-golf. While the unit looks like a motel from the outside, inside has been completely renovated and looks modern. New paint, new laminate floors, local photography art, new furniture and dinette set. New flat screen TV. Upgraded bathroom. Even a Merritt-cabinetry kitchenette with auto-close drawers, and newish cutlery, utensils, plates, glasses and pots. The harsh ceiling lighting could be relieved by accent lighting or just a lamp would help. Overall, the suite is neat and clean, not cabin-like. The downside is the wi-fi is slow to no, and cuts out on i-Pad. Rogers cell phone reception was low as well and dropping calls. The family members that run the front office are super friendly and helpful. The adjoining convenience store is handy. read more

A very scary experience! I wish I could give zero stars, or negative stars. We booked this place in error, thinking it was something else. When we arrived, we saw the reality: derelict RVs and campers, downtrodden homes that are meant to be temporary but are used by the very poor as permanent housing. This is not a vacation park, it's a tent city. We left very quickly, and tried unsuccessfully to get a refund on our booking. Clearly the proprietor is looking to get as much out of your wallet as possible while delivering as little as possible. This place is a blight on the loveliness that is this part of British Columbia. It needs to be backhoed into the ground so something worthwhile can take its place on the planet. read more

We always have a great time at Riverside! We have been going there for 8 years now and they have done an amazing job revamping the resort. It gets better every year we go. My kids had a great time in the pool, on the playground and playing mini golf. The lifeguard is so nice and great with the kids. Highly recommend giving them a try! read more

Originally, we had tried to book a cabin with two rooms for two nights, but the agent at the resort ended up reserving a room with two beds for us instead. Of course, with our easily agitated autistic teenage son, and the two 10-year-old girls we had with us, two large beds in a single room was not going to be appropriate. When we arrived, they upgraded us to a cabin they had available for the first night and charged us a premium. We were informed we had to vacate by 11a and move to the room instead. When I explained all this to the edgy and uncooperative front desk clerk in the morning, she refused to give us a refund for the second night because it would constitute "a last minute cancellation," even though we had intended to reserve a cabin, not a room. As of the writing of this review, no such cancellation policy is clearly posted anywhere on their website. The resort called us at 2:10p (when we were most of the way home to Victoria from Parksville) to tell us that an upgrade to a full two-bedroom unit actually was available. We didn't drive back. All of this on top of the fact that the cabin was pretty gross. The sides of each between the stove and counter had obviously not been cleaned in some time and the bathroom ceiling was dotted with dead bugs and boogers. Especially during this time of need for heightened hygienic practices and disinfecting procedures due to the COVID situation, we did not consider this reasonable. The uncovered breaker panel in the bedroom and the exposed hot water heater in the corner of the bathroom were also less than appealing decor. The water slide, the main attraction of the "resort" was only open sporadically. To our disappointment, although not really the fault of the "resort," there was no hot tub available, the only bathing that would have been enjoyable in the otherwise stormy weather, and the irate woman in the cabin adjacent to us, obviously somewhat intoxicated, confronted us with a dramatic complaint about our girls being unsafe with their frisbee, while her own boys were throwing their own frisbee quite without supervision. Apparently "our" frisbee almost hit one of her precious boys while they were all playing in the field. She was self-righteously obnoxious, so we ignored her, but it didn't make our visit any more enjoyable. What the resort should have dealt with, however, was the group of obviously long-term campers adjacent our cabin on the other side who were drunkenly carousing with loud music and cackling laughter until 5am!! The beds were actually pretty comfortable, including the couch futon that our son used, but that was a small consolation. In the end, when we emailed them (to two different access addresses) with this information requesting a refund for the second night, we did not even hear back from them in any way. All in all, even without our unfortunate experiences, this resort is not really worth its price, and I would give it a pass. read more

This place is no frills but was clean, quiet(ish), and private. We went in the off-season. There is a small general store on premise, and you can drive up to your motel room. Separate outside entrances. The wifi was a bit spotty on my laptop and just plain refused mobile connection. read more

We checked in and the circus began! First the room stunk! Not just a little, the make you gag kind of stink, we thought we would open the patio doors & windows. Nope, there was no screen on the patio door. I went to the front desk asking for a fan (as there is no air conditioner in). They only had broken ones. The young lady at the desk was very nice and did eventually bring us a fan. The room was absolutely filthy. I used more than a dozen Clorox wipes and instructed my family to never take off their shoes and not to put anything down. Our patio opened to the pool side and it was adults only until 9:30. The lifeguard was organizing the drinking games. To say it was a little out of control would be an understatement. But, it was only going until 9:30... NOT. The lifeguard went around telling everyone it was okay to stay and party they just couldn't swim. We had children with us and didn't appreciate this. When a manager pulled up one person in our party went to speak with him. He basically didn't care about the time or us and said he would shut it down if we wanted to be the ones to ruin their fun. He did end the party 15 minutes later. The funny thing is everyone knew it was because of us. The golf cart the managers drive around on was faced towards our patio with the lights shining right on us the whole time they were clearing people from the pool area. Many people were making threatening remarks towards us and our families. The managers (yes both) did nothing while they stood and listened to it all (remember they shone the lights on us). Both Paul & Cory should not be in anything related to customer service let alone managers. The pool is very small and you pay extra to use the water slide, yes that was singular, they have a very small toddler slide and a larger slide. They want $10 per day to use the slide and mini golf. From the state of the rooms I was not about to use the pool! Wifi is non existent. Not strong enough for browsing on my iPad. Could not even load my email. I could go on. DO NOT STAY HERE read more

2 Bedroom apartment was filthy, my little girls feet were black after an hour of being inside, smelt like wet dog when we arrived, and the window screen was on the ground outside. No one cleaned the entire 3 nights, we took out our own garbage. Staff were friendly and nice except a VERY rude worker at the Riverside Fry located on site, had to leave hungry. Also had to drive to the beach down the road and the beach was just rocks. Very noisy at night with people driving by, and the WIFI didn't work in the room. Not going back. read more

I stayed here for a night a couple days ago travelling for work and was looking for a fair priced room for 2 people. The place is very welcoming, the staff are great and the room was spot on for how much it was. Clean and simple. The laundromat is also very convenient and clean. Good place. Couldn't have asked for greater service from all the staff. read more

Our family had fun here. Pluses: cabins with separate bedrooms (nice for adults to have some privacy), full kitchens that are nicely stocked with utensils, a decent on-site store that doesn't charge outrageous prices (and sells ice cream cones), friendly service, and a waterslide, playground and miniature golf course that were big hits with the kids. Minuses: some of the smaller cabins front onto the gravel parking area instead of a grassy area, so it feels a little utilitarian--the place could be made a lot more pretty. It isn't laid out to take full advantage of its riverside location. There's also a nominal extra charge for the water slide and mini golf, and although we paid $3 extra to upgrade to better Wifi, it hardly worked at all. The linens are low quality--towels are thin and rough, sheets feel old and blankets are a little rough. The place has a lot of potential, and we did enjoy it and would come again. However, it could use some spiffing up in specific areas. read more