As a current resident of the nursing care facility where Dr. D Terrell also works, I am extremely…read moresatisfied with him. He is attentive, caring, professional, and does his best to address my medical concerns. My health has improved to the point where I'll once again be living independently. I am so satisfied that I will be continuing to be under his care after I leave this facility.

This is a totally different experience to go into a doctor Caroline is awesome the office staff I…read morehave nothing but good things to say and recommend new care can anyone looking for a family type atmosphere

Was worried about relocating to Live Oak, but I found an excellent healthcare group.read more

Have mayor issues getting referrals right and prescriptions. I had to go see my primary care to get…read morethe prescription since they can't get them place to the pharmacy right. Had the same issue with referrals. They place a referral and I will never get the call. Looking do a new neurologist

the doctors are great and address my problems. However,…read morebilling is another problem. I was told by the business office that they billed my secondary insurance and my claims were denied. So i ended up paying out of pocket. Fast forward to my appointment on 12/13/2023, I came in for my appointment and was told that as of July 1st, they were not in network with my primary insurance, they will bill it but I have to pay a big copayment. This was the first I had heard of this and when I said something the girl on the phone got snotty and said "you were here June 5th and July 6th. We told you when you were here." I again explained that this was the first time hearing this and I asked if they sent letters out to their patients and she said no. I then asked her to bill my second Insurance and I was told she would and that the info was already in the computer. Two weeks ago I received a text that I owed money for a visit in July. I called the billing office and asked if they sent s claim to my secondary insurance. The girl I talked to sounded like she was asleep and didn't give a damn. At first I told her that my secondary insurance was billed but according to her they sent a claim and received no reply. She then said "oh wait...nope you don't owe anything. I wish I had written her name down! Then last week I received a text that I owed for a July and December visit. I was in Lake City so I decided to stop into the office and talk to billing in person. BUT the billing office is not there! I explained to the receptionist my problem with billing. she was actually very sweet and helpful. She called a manager to find out what was going on. The manager told her that because I went to a out of network doctor, my secondary was refusing to pay. It didn't sound right, I've done billing for a doctor's office and for a major NY hospital, it just didn't sound right. Today I finally got the chance to call my secondary Insurance. I was flabbergasted. The representative told me that they had 0 claims for this doctor. I was added on to my husband's insurance on 4/1/22, and they did not bill my secondary insurance for 20 MONTHS! Now i am partly to blame because I should have followed up with my secondary insurance sooner, but I had serious health problems and two major surgeries so I wasn't astute. I then asked the representative if it is true about going to an out of network doctor. will they reject the claim. She told me no it wasn't true, they would pay. She then tells me that Dr. Alanso is IN their network. How the hell did this happen?? They never billed my insurance, told me claims were rejected and ignored. It was a lie because they never billed my secondary insurance!! They didn't even try! DO they know that they are throwing away insurance money?? As I said before, I had done billing for medical services. I have never seen such a gross error! I'm still waiting for billing to call me back...yeah I'm not holding my breath. Make sure your insurance(s) are billed correctly! RCD