I called Archer's Appliance because I had a dryer that was shutting off due to overheating. The…read moredryer was also causing a lot of vibrations even with a light load of laundry. I did some troubleshooting on my own and the overheating was likely caused by a clogged dryer vent. I cleared the vent but I was still worried about the safety of the appliance so I wanted to have a professional do some troubleshooting. I scheduled an appointment for a Monday and due to some circumstances I had to call on Friday evening after normal hours to reschedule. Melody with Archer's Appliance called back on Saturday and was very polite and helped me reschedule. When the technicians came out for the repair, they discovered they couldn't access the dyer because of a cabinet that had been built around it. The cabinet provided no clearance to actually pull out the dryer due to how it was bolted to the washing machine below it. I felt bad about wasting their time, but they recommended that I hire a carpenter to rebuild the cabinet and then they would come back. I found a carpenter to do the job, and Jeffrey (technician) came back promptly and was able to properly diagnose the dryer and make sure it was working properly. He also tightened the frame so that it didn't vibrate as much. Despite having to come back for a second visit, they didn't charge me extra and I really appreciate that. The company was very reliable and communication was excellent. I felt bad about rescheduling on short notice and requiring them to come back a second time after the carpentry work was completed, but they were very understanding. They are definitely on my preferred list of vendors!

Up date on previous complaint about the washer not working when I got it home from archers…read moreappliances, at first they wanted me to deliver it back. But the owner sent a repair man and fixed right away. Still confident is lost. But better than nothing. Fingers

Super helpful with my dishwasher issue that multiple other techs could not figure out! Would…read morerecommend them to anyone who is looking for appliance repair.

Jeremy came to repair my dishwasher. He was prompt and on time. Great communication. He had…read moreto order the part and then came back in time frame he had set up with me. Highly recommend. Super nice guy. Will use him again!

We have been ordering from Croaker for many years. They supply all our roller dispenser towels for…read morethe restrooms and even had toilet tissue in stock when COvID first hit in 2020. Staff is friendly & always responsive.

Very knowledgeable and helpful employees. I went in for the first time and wAs helped immediately…read moreand the employee walked around with me helping me find what I needed. Don't find that anymore. Great customer service.

Wonderful experience! With us going on vacation, and finding a puddle of water in our kitchen,…read moreunder our refrigerator, we needed help right away. Cal & Logan came immediately the next morning and repaired our issue. They provided very responsive service, exceptional customer service and an experienced technician/owner. We will definitely be using them for any future needs, which we hope will not occur.

It's a work in progress. I wasn't happy but we're working on it. I'll revise when the issues are…read moretotally resolved.

We went to Cape Fear Vacuums looking specifically for a Riccar vacuum. John, the owner, took the…read moretime to explain all the features of the models we were interested in and also gave us comparisons between the Riccar vacuums and the other brands he carries. We bought the cordless, supra- lightweight Riccar and I couldn't be happier with it. This is an expensive vacuum, but to me, over it's lifetime will be worth every penny! I actually enjoy vacuuming with this machine - no cords to have to wrap, unwrap, step over and on and no looking for an outlet. Plus it's unbelievably lightweight. I highly recommend this store and this vacuum!

I purchased vacuum bags at Cape Fear Vacuum store, located in Wilmington, NC, on Van Campen Blvd.;…read morethree out of the six bags were defective, and the bags could not be used on my ORECK vacuum cleaner. The store owner (a lady) was extremely rude and nasty, and she would not even offer a store credit for the defective bags. I have been a store customer of theirs for years, and I will no longer patronize this business. I notified ORECK Corporate Headquarters, and they apologized for the rude behavior, in addition to sending me three vacuum bags at NO COST to me. The vacuum bags cost roughly $26 plus tax; ORECK has sent me 3 bags at no cost to me. How was I to know that bags were defective until I went to use them?!!! I just want to make you all aware of the poor customer contact that this store provides; I will no longer return to this store, and my family and friends are done with this store, too.

Billy is so personable and great to work with! Good news,…read morehe always answers his phone.

I recommended Wilmington Sheetmetal to a bunch of my clients in the bluffs, and Billy Vaughan did a…read moremagnificent job, taking care of them and giving them a fantastic product. I strongly recommend him.

I have had several small jobs completed by them. They are a true family business and have always…read moretreated me like family. Very fair pricing and everyone there takes pride in their work and makes sure you are happy with their welding.

$112 just for them to come out and Tell me exactly what part I told them was needed. Receptionist…read moreneeds to make it clear that $112 service charge even if you know your issue or part needed. $112 service $70 Labor $80 Hearing Element I never would of made the appointment if the receptionist told me it was $112 even if I already know the issue. Call to resolve "No Luck" Employee that came out said this has been a ongoing issue. Now I have to pay for it.

Poor customer service and communication gaps with the receptionist. It's difficult to get an…read moreappointment, and the repairman has actually left my house because I didn't hear his knock. My house isn't even that big. This has happened twice and the repairmen won't come back. You just have to wait another 3 weeks to schedule the next appointment. When they do actually show up and stay, Im sure they do great work. However, they were unable to fix my fridge. It's still completely broken. Unfortunately, they seem to be the only authorized repair center for Frigidaire. My advice is don't buy a Frigidaire, so you don't have to use the repair company.