While they fixed our dryer, there was a service fee to schedule and another service fee to come out…read moreall prior to the cost of labor and parts to repair it.

Whirlpool range first technician came in September 2024 had to replace the control board on the…read morerange. We use this only to bake cookies at Christmas time. It worked perfectly in December of last year this year we went to use it and the clock went out and we were not able to access the oven so we called Island Appliance. They came out the next day and the technician took five screws out three in the front two on the sides, and when he took it out the wire, it was wiggling the wires and the clock would come on and off, so he knew it was a loose wire so he secured it with a couple of zip ties and I was charged $138 for diagnosis which he did not perform and then charge me an additional $80 to for yesterday's labor and I don't feel that I should have to pay the $80 because the first technician did not secure the wise properly I spoke to management I spoke to the owner. They were both extremely rude and I reported them to whirlpool that your contractor is not making your company look good in the best interest of their customers so I may be looking for a different company Appliance instead of whirlpool if I have to deal with them to repair anything else in my house, Franco G Romano

We bought a Bosch induction range through Atlantic. We found the people at the store knowledgeable…read moreand helpful. There was no sales pressure in our multiple visits, and they provided feedback from their customers, good and bad, on the various models we looked at. The price was the same as everywhere else - Bosch does not allow discounting - so that's not a factor. We deducted two stars for the incredibly poor "installation" job. By the time the delivery guys left, claiming the floor would have to be modified for the range to fit (into our standard size and height cabinets), we were glad to see them go, even though the range was sitting in the middle of the kitchen. We checked the electrical connection before we finished the installation ourselves. There was no strain relief installed, which is a violation of code and not in compliance with the range installation instructions, which warn repeatedly not to use the range without a strain relief. (The strain relief provides protection against damaging the terminals on the range if the cord is yanked, and keeps the cord insulation from being cut by the sharp metal on the cabinet.) We called Atlantic, and the response was "we never bother with the strain relief." It is unsafe and unprofessional to neglect this. What's more, the delivery guys damaged the electrical knockout beyond any normal repair. We came close to declaring the unit dead on arrival and returning it. But then we would be without a range, so we spent the next several hours making a safe and secure electrical connection and adjusting the leveling legs for a good fit. The result is the range looks good and works perfectly, and we are trying to forget about the botched installation. DO NOT let Atlantic install or even un-box your range. They simply throw out parts they think are unnecessary (the anti-tip bracket, for example) and go on their way. Do the (simple) installation yourself, or enlist a knowledgeable friend.

Ease of Use A++ Customer Service A++, Delivery A++ Absolute Life savers. They did what the big box…read morestores could not - sell and install a refrigerator. No lip service just fair pricing and following through. My parents bought all of their appliances here and I don't know why I ever thought to do otherwise. This is the place to go for your home's appliances forget those big box offerings and their empty promises.

I was in Wilmington visiting family and decided to go to Ferguson Home location in Wilmington…read more Wow, they sure didn't want to work with me. I asked about a 54 inch vanity and the lady snapped at me that that was a custom size. Got back home today and called another Ferguson store and was treated great. The lady said that is an unusual size but "let me call Raleigh and Carrboro store to see if there are any on the floor for you to look at." Wish staff at Wilmington store had been nicer. Oh well.

Terrible reception and attitude toward a potential customer. They have definitely outgrown the…read morespace and its a miserable environment as a result. Messy drawers, stuff strewn everywhere, piles of stuff on vanities so you can't see them, no open space -- rude and very unwelcoming environment.

Cuidado, esta tienda vende basura a sabiendas. Pagamos más de $700 por una lavadora/secadora Maytag…read moremuy bonita. Afirman que todas las lavadoras y secadoras se revisan a fondo antes de venderlas. Tenemos una casa adosada en Wilmington que solo visitamos de vez en cuando. Después de dos cargas de ropa, ambos electrodomésticos fallaron. Los llamamos para que vinieran a revisar (nos cobraron una tarifa de servicio por cada electrodoméstico) y nos dijeron que una pieza de la lavadora estaba doblada y que la placa de circuito de la secadora estaba defectuosa. ¡El presupuesto para reparar ambos electrodomésticos era más alto de lo que pagamos inicialmente! Como habíamos excedido la garantía de 30 días, se negaron a hacer nada. ¡Mal negocio! Beware, this store knowingly sells junk. We paid over $700 for a very nice looking Maytag washer/dryer combo. They claim all washers and dryers are fully tested before they sell them. We have a townhome in Wilmington that we only visit occasionly. After two loads of cloths, both of the appliance failed. We had them come out to check (charged us a service call fee for EACH appliance) and they told us a part was bent in the washer, and the circuit board was bad in the dryer. The estimate to repair both was more than we paid for them to start with! Because we had gone beyond their 30 day warranty, they refused to do anything. Bad Business!

BE AWARE. THIS PLACE WILL SCAM YOU. Bought a fridge from them, it died within a couple days. They…read morereplaced it and refused to offer me any sort of guarantee that the second one wouldn't die too. They said I could pay them even MORE money to have them come out and fix it, but they will not stand behind their products when things actually go wrong. Their contract says ALL OF THEIR PRODUCTS come with a 30 day guarantee, but even after arguing with the owner, I wasn't able to get it. If you want a quality appliance, DO NOT GO HERE.

We chose the Speed Queen washing machine based upon Richard telling us it was the best, the one…read moreused by laundromats; it is actually the worst we've ever had. Our clothes never get really clean. Maybe due to there being no center agitator? Whatever it is it sucks. Very disappointing.

I have been purchasing appliances from Atlantic Appliance for a few years now and have had nothing…read morebut an excellent business relationship ; including a "challenge" with LG. LG finally agreed the stacked washer/dryer was faulty and Mark Edwards was wonderful to work with and got the unit replaced. Did not happen overnight by any means; but it's all behind us! I was not the one having to deal with the "challenge" which I would have had to do, I believe, if I had purchased elsewhere. It's all about customer service and that has been outstanding during each purchase over the years. Installation has always gone very well with delivery folks who are extremely efficient, polite and courteous!

Came to this consignment shop in Wilmington after repeatedly seeing it through my online searches…read morefor consignment shops. I especially was drawn to this place because it seemed to be more relatable to my interest as compared to some other local consignment shops in the area that definitely seemed more beach and coastal themed. The Wherehouse is quite literally a giant warehouse. Plenty of good pieces as well as some junk. A lot of chairs, old furniture, and random items (my favorite was the child's Oscar Meyer Weiner car lol.) I was looking for something very specific and so this place didn't satisfy my needs, but this was a cool spot to look around. I think the value was pretty good overall for what they had available. And don't even get me started about how the artwork was outside! I took a bunch of photos. Probably like others do as well. Ha ha. Didn't interact with any staff during my time there, but that is honestly honestly just fine with me. They seemed like good people from far away.

Don't do it! Sounds good, but a month or 2 your appliances won't work properly. It purchased a…read morewasher/dryer set in MARCH. I had to change both TWICE before the 30 day warranty expired. TODAY JUNE 3, THAT SET DON'T WORK PROPERLY. So $620 WASTED!!!

Bought $20,000- of Appliances, missing one part so cooktop & vent do not work together, Where is…read moreit? Guy who ordered it is clueless to my Builder who had to go to the store for help & got NO HELP!!!!! Insanity reigns! Also bought all in mid December, charged me, but did not deliver for months, where's my interest refund? Can NOT reach Store Manager - this is horrendous. AI & Outsourced morons are useless!

Geek squad is great, other staff are not. Poor communication skills and condescending to customers…read more Please train your floor staff with proper etiquette, if you are having a bad day then pass the sale onto another employee instead of getting butt hurt.

Purchased a beautiful refrigerator from here and it was delivered very quickly. The techs were…read morepleasant, kind and professional. Had a minor hic cup with a door handle that was promptly fixed and all is good. This store has a large variety of appliances at a deep discount from the other big box stores. So happy this store was suggested to me by a friend. This will be my go to store for my big appliances. Thank you to Mike and his gang for a very pleasant and money saving experience..

Fantastic price and delivery service . Will defintly buy again .Service in the buying process was…read moregreat and value was well worth it. Delivery was punctual and professional.