Headline: This location is in the Market Basket shopping plaza/parking lot, not the old "hole in…read morethe wall", so lots of easy parking. I showed up ( prepared) 33 minutes before my new Massachusetts driver's license appointment. I was met with a warm hello by the security guard/idiot wrangler (I'm a dummy too). His name is Roberto and he instructed me to wait 3 minutes before entering my info in the line skipping kiosk (the system works best if you use within 30 minutes of appointment). I entered my name and then went to a clean, spacious seating area...thank you Roberto. 20 minutes later, before my actual appointment time , I was called to a service window. Kelly quickly helped me through a pleasantly surprising easy process and even politely laughed at my tired jokes. While there I even witnessed coworkers helping each other and exhibit team play. So yeah, Haverhill RMV you're the A-Team, thank you

Came in to register my vehicle. The woman who helped me didn't give me all the information up…read morefront. I drove forty minutes round trip to get a signature, came back, and then she told me something else was missing. Left again, sorted it out with my insurance company, and when I got back with minutes left before closing, the answer was just no. No explanation, no alternative, no interest in helping. Stuff that could've been handled right there wasn't. It felt like she just wanted people out the door, not helped.

I lose years of my life because of the immense frustration that I feel when I have to do anything…read morethrough this agency. Needs more funding for staff and operations. I cannot wait to move to a state with a well running department of motor vehicles.

Everybody was super nice!! I went on a Saturday. I don't know if that makes a difference. It was…read moresuper quick, and I left before my appointment was schedule.

Visited the South Yarmouth Branch this morning and had a reservation at 9:00. Little mixup with my…read morenumber but all went well. I f you do not have a reservation for this location be prepared to wait over 3 hours as reservation customers are taken first. Do not yell while you are in line or the registry cops will not let you in. Make sure all your paperwork is complete or you will not be served. The registry clerks are there to help you so keep your cool!

From March 2020 to sometime in 2024, this place did not take walk-ins. Appointment only. That…read morecreated some issues, but meant that lines were at a minimum once you showed up. No more. Now, an appointment ONLY speeds up your check-in. You still go into the same queue as everyone who's just walking in off the street. As a result, you will need to wait 1-2 hours beyond your "appointment" time. What's more, there are multiple different queues (L, R, Q, M) that all show up on the same screen, with no explanation as to what they are, or what system they're calling the numbers in. E.g. they will call L76 and L77, then call Q545, Q546 and Q549, not calling any more L numbers for 12 or 13 minutes. Nobody will explain this to you, so you can't even eyeball how long your wait will be. Only nice element is that they have a computer you can log into your email with and print out documents, in case you forgot something or needed something extra. That's thoughtful. These are very solvable issues. This could work like the passport offices do: appointment only, except for emergencies that are manually screened.

The very first woman who assists EVERY SINGLE PERSON in line was genuinely one of the most polite…read moreand professional state employees I have ever dealt with. Considering the volume of people and stress that comes with that position, she handled herself with patience and professionalism the entire time. Unfortunately, my experience with the second employee was the complete opposite. The interaction came across as rude, dismissive, and unnecessarily condescending. At one point, I was even told that the birth certificate I provided "wasn't mine" -- despite the paperwork clearly showing otherwise once it was actually read. Unless my daughter was somehow born in 1981, I'm fairly certain I know which birth certificate belongs to me. I fully understand that customer-facing jobs can be exhausting, especially in state offices where employees deal with long lines and frustrated people all day. However, that does not excuse speaking down to people who are simply trying to complete a process. If another employee in the exact same environment can greet every person with kindness and a smile, then professionalism is clearly possible. Respectfully, if someone dislikes working with the public to the point where basic courtesy becomes difficult, customer service may not be the right position for them.

I have gone in there 3 separate times and I think they were great! Yes, there were one word…read moreanswers but they are very busy and I am sure they just need to do what they can to get through the line of people. I always got a Have a Nice Day with a smile. The service is impeccable. You are in and out. If you go to a DMV in Massachusetts, you dread going there because you will be there all day. This was organized and you weren't waiting long.

Moved from out of state and went to get new drivers license. Made an appointment online. The staff…read morewas very helpful and pleasant. It's a small place but they serve the people quickly and are kind.

I didn't have high hopes of getting through quickly when I needed to renew my driver's license. A…read morefriend had gone the day before in early afternoon and was waiting for about 90 minutes. I arrived 20 minutes after the doors opened to find the line up out the door on the porch, in the rain. Guess everyone also thought going early would be the trick. Needless to say I forgot my umbrella, so waited about 10 minutes in my car. Lo and behold no one was outside anymore. Went in to see the line curved around inside the small vestibule, but I was dry! Really wasn't up for a frizzy curl day. There are four "windows" at the back of the main room, though the fourth is dedicated for those doing driving tests. That said, one staff member was going along the line to the speed things up and she would occasionally take someone to that extra counter. She also checked to make sure people had the correct documentation for Real ID applications. Seems some don't get the concept of "2 pieces of identification" in order to apply. They got bumped out and the rest of us shifted forward. Good thing no one had a tantrum - State Police offices are at the rear lower level of the building. When my turn came, I was very ably and cheerfully assisted by a young lady. Missed getting her name. Seemed like no more than 5 minutes to do vision test, picture (the damnable frizzies did show up - bleurgh!), call to Concord to verify my green card status and print out a temp license; 30 minutes all told. I'm impressed!

Unnecessarily rude and picky driving instructor. No idea why the RMV hires bullies. Test takers are…read morealready scared, and these instructors just make them more terrified.

Took a drivers test about two years ago and the lady whose name begins with D, didn't even want me…read moreto try parallel parking because she thought I was terrible at everything else. I have autism, anxiety, and OCD, and I would love to have a license just in case, but she destroyed my confidence. She was so preachy, and so condescending.

I have never felt such a sense of frustration at any other government agency. The Mass RMV is…read moreinefficient and understaffed. I arrived 10 minutes after opening and there were only 2 staff working and a line of over 20 people. Massachusetts needs to invest money in the RMV so that dealing with this state service is not a painful part of people's life to deal with.

We drove from New York to pick up our new car but before we could drive it home we needed to get a…read more"short term registration" from RMV. we stood in line for 1.5 hours with all the paperwork the website said was required. However when we got to a window they did not know how to do it so asked for us to sit down until they get a supervisor. The co worker next to the woman said " our manager is gone for the day". So we sat until called again in 20 minutes and another woman told us she did not know how to do it. Then made up more information we needed. When I showed her the website and what was required her response was that it is wrong. Needless to say this trip was a bust. Never again!

We all know that being at the RMV sucks but everyone was accommodating up until we were called to…read morenumber 14. She refused to speak, screamed documents, threw them back in mine and my mothers face, we asked a clarifying question and she said "JUST SIGN IT" we wanted to make sure we did it right. She screamed at us!!!!! Her name was Katelyn at counter 14. Thankfully we were able yo speak with the manager that was able to get everything done for us with no issues!

Incompetent! What a nightmare. I tested a theory I had after a friend of mine had a horrific…read moreexperience with this registry. I would never recommend using this registry if you have any significant changes to make. If you are renewing (unfortunately they can't register new trailers but they can renew) any paperwork go to the AAA office in Danvers. Great service and easy! My Theory: I had to register my new (recently bought from a friend, in Maine) boat trailer. I had all the proper paperwork, including a death certificate (my friend's husband passed). I had no issue registering the boat with this paperwork in Boston. Unfortunately at the RMV I was told I needed additional paperwork (I waited one hour to hear this), I was told I could find the information on their website, this information is supposed to help prove she could sell me the trailer. When I brought the information back I was told the wrong information was filled out. The next person I spoke with handed me the correct form, (luckily it was the front desk person who handed me this information, so no wait) I then came back to the registry. This time I was told the back of the Maine trailer information was not filled out. Maine is not a title state and the certificate of origin is not a legal document. So this is where my theory comes in. I went to a different registry and waited over an hour but they never asked for all this nonsense and I received my plates. The bottom line is...do not use this registry. They deliberately make it difficult for no reason, at all. They received one star because I had to give it. I've had many friends that have had issues with this registry.

Had an appointment to transfer and out-of-state license to a Maine Real ID this morning, and wow!…read more It was a breeze, and I was in and out of the door in under 20 minutes. Here's how it worked: I booked my appointment online about a month ago. The day before you'll get an email and/or text verification telling you to text "check in" no earlier than 5 minutes from your appointment time. There were also three very friendly and helpful workers right in the lobby checking appointment names as well and providing direction (one woman verified with me that I had the right documents with me, which was nice). Basically after that I walked right in and my number popped up at one of the counters, and from there the whole thing took about 15 minutes. They do also take walk-ins, and when I arrived at 8:45 a.m. the seats were filling up but not yet full with those folks; I did see that some of them were being called up to the counters too, so they clearly have some sort of system going. Right now wait times are often super long; also, if you look online you'll see that the next appointments for this branch aren't available until mid-August (this is because of the Real ID crunch; I've checked online before and it's not normally like this). So if you do still need your Real ID, I'd book an appointment for the next date as a fallback (you can always cancel it), and then try as a walk-in mid-week or so, arriving first thing in the morning. Either way, they're efficient and helpful, and everything is organized! I've lived in a lot of cities and usually BMVs are an utter nightmare, but this was super easy.

Although they were busy. Employees were attentive,kind and considerate to everyone that was there…read morewaiting. It was refreshing to see the diversity of staff and their consideration of the clients and their needs. Whether it was speaking their language or being aware of their differences. Things were orderly and in control for the 1 1/2 hrs I was there. I appreciated the experience of their intense job, in helping me get my needs met.

This DMV distorts biometrics on the Real ID photographs. My husband has a short beard and a very…read morelong face. He has asked 3 times to have his entire face in the photo, but they insisted each time on inventing the face they think he should have. He told them that his chin is being cut off, and they told him that he didn't know what part of his face was beard and what part was flesh and bone. He has shaved his beard so that the photographer doesn't insist that they know what he looks like underneath, but if they just took standard, regulation photographs, like those in the example page of TSA or Homeland Security or even like the example on the wall of their office, from the clavicles up, ears and all, then they wouldn't have to invent the biometrics of a person. They wouldn't have to just make it up. My husband would have been able to keep his beard, which he liked. He has to travel further to find a trustworthy person to take a standard photograph, and so do I. The people at this DMV cite a nebulous, unknowable "They" when telling you that you can't have your entire face in a photograph, saying, "This is how They want it done," but no one wants it like this. The ID was rejected by the French Consulate, and still the person working at this DMV would not correct their mistake. His chin is cut out of the photo. His ears are clipped. If you never travel, maybe this will be fine for you, but in every other State in the Union and in the countries abroad, the ID created here is completely useless garbage. Decide what you want in your life before getting an ID done here, because what they will give you will limit your freedom. *edit to add: Went to the DMV in Epping, and they all gave lip service about how the photo is incorrect, but that they had called Concord, and "they were just cranking these out so fast" that if you wanted a correct photo and a functional Real ID, you'd have to wait until you get the ID in the mail, then devote even more time plus pay $10 more for a replacement, in order to have it done correctly. Sounds scammy. Take the photo right the first time, and no one would have to pay more in time and money. In any case, you won't be going anywhere for a while. At least several months.

If you make an appointment, you'll be served in a reasonable amount of time…read more The couple of employees and the officer I spoke with today were very nice, patient and helpful.