Horrible service. They say my driver suspended because I pay late fee . But they never send letter…read moreto my mailbox. I never receive any letter about pay fee. They just want money. The RMV in Haverhill are stupid. I come and try to explain to them but the dude with the eyes weird say I have to took class before my suspension took out. They never accept for their fault. If they notice to me early I probably pay for the fee already but they don't when you come talk to them they not even care. They got pay just for seat down and have fun. They not do their job . I come inside all their face are angry or mad. I hate those people who work lazy and I never respect those people who never try to help customers when they work.

I walked in at a couple minutes till close (6pm) and the woman working the front was so pleasant…read moreand helpful that she took a couple extra minutes after 6 just to make sure I knew what I needed when I returned.... I wish I had caught her name! Wonderful woman. However the last time I was in to register a car I had just purchased they said there was a discrepancy in mileage all because someone at an inspection station prior to me owning the vehicle put a 3 where there should have been a 1 and it spent its entire life serviced at the dealer I even have every single receipt up until 10 miles before I purchased the vehicle. I looked through all 73 pages and nothing contradicts the mileage but now I have a title that says actual mileage unknown. I'm not sure if you know what that means, but it basically takes the value of your car and puts it in the toilet! When I asked them how I can fix it, I was told " you can't it is what it is"! Wow

I was dreading my license renewal, and was not expecting at all to be posting a five star review…read more In fact, I never even post reviews, but this experience blew me away. I was not able to complete my driver's license renewal online due to an issue with validating one of my documents. As instructed online, I printed out the recommended form, and brought the required document for verification. When I arrived, I was greeted by a person who scanned the form, and handed me a number and told me to wait for it to be called. It was called automatically before he finished the sentence. I went to the assigned window, presented the document required, took an eye test, and paid electronically, and the transaction was complete in less than two minutes. The WHOLE transaction... Suggestion: Follow the directions online, and if you can, choose the location based on the wait times posted online. Both were very accurate for me.

I lose years of my life because of the immense frustration that I feel when I have to do anything…read morethrough this agency. Needs more funding for staff and operations. I cannot wait to move to a state with a well running department of motor vehicles.

Visited the South Yarmouth Branch this morning and had a reservation at 9:00. Little mixup with my…read morenumber but all went well. I f you do not have a reservation for this location be prepared to wait over 3 hours as reservation customers are taken first. Do not yell while you are in line or the registry cops will not let you in. Make sure all your paperwork is complete or you will not be served. The registry clerks are there to help you so keep your cool!

On 6/25/26, I went in for my appointment to purchase a MA ID and to pay my citation and drivers…read morelicense reinstatement fee. I filled out the paperwork, waited 50 mins, walked up to the counter, said hi and nothing else, the clerk was already mad, took my paperwork, barked at me asking if i was purchasing a MA ID (which my paperwork already confirmed). I said yes. She then barked at me to stand in front of the blue background to take the picture, as if I was supposed to have read her mind. She took the picture, confirmed I had a citation and reinstatement fee to pay if i wanted to renew my driver's license, and then called her boss to confirm everything. The clerk and her boss spoke to each other calmly while looking at the clerk's computer. Then her boss barked at me as soon as she looked at me, asking if i was paying cash or card. I said cash. I paid for the MA ID. Then I asked if i could pay the other fees online because the total balance was more than what the RMV website said the previous day, and so now I was short on cash. The clerk said no (to which I later found was not true. You can pay online), then I said I just want my paper temporary ID right now so i can leave. The clerk handed it to me, and then i left. I left feeling way worse than when i arrived. Rude clerk and boss, AND misinformation given to me by her regarding how to make payments. 0 for 2. Doesn't get worse than that. Can we get some better public service please? More competence and accountability please?!? Just seems like a free for all over there the way the staff behave. They choose to be kind if they want to, but there's no consequences if they choose not to. And it's by and large the female staff that have horrible attitudes, AND THAT IS PLAIN WRONG. Here's my receipt if you ever wanna do some oversight: L1722418096

I have gone in there 3 separate times and I think they were great! Yes, there were one word…read moreanswers but they are very busy and I am sure they just need to do what they can to get through the line of people. I always got a Have a Nice Day with a smile. The service is impeccable. You are in and out. If you go to a DMV in Massachusetts, you dread going there because you will be there all day. This was organized and you weren't waiting long.

The very first woman who assists EVERY SINGLE PERSON in line was genuinely one of the most polite…read moreand professional state employees I have ever dealt with. Considering the volume of people and stress that comes with that position, she handled herself with patience and professionalism the entire time. Unfortunately, my experience with the second employee was the complete opposite. The interaction came across as rude, dismissive, and unnecessarily condescending. At one point, I was even told that the birth certificate I provided "wasn't mine" -- despite the paperwork clearly showing otherwise once it was actually read. Unless my daughter was somehow born in 1981, I'm fairly certain I know which birth certificate belongs to me. I fully understand that customer-facing jobs can be exhausting, especially in state offices where employees deal with long lines and frustrated people all day. However, that does not excuse speaking down to people who are simply trying to complete a process. If another employee in the exact same environment can greet every person with kindness and a smile, then professionalism is clearly possible. Respectfully, if someone dislikes working with the public to the point where basic courtesy becomes difficult, customer service may not be the right position for them.

Moved from out of state and went to get new drivers license. Made an appointment online. The staff…read morewas very helpful and pleasant. It's a small place but they serve the people quickly and are kind.

I didn't have high hopes of getting through quickly when I needed to renew my driver's license. A…read morefriend had gone the day before in early afternoon and was waiting for about 90 minutes. I arrived 20 minutes after the doors opened to find the line up out the door on the porch, in the rain. Guess everyone also thought going early would be the trick. Needless to say I forgot my umbrella, so waited about 10 minutes in my car. Lo and behold no one was outside anymore. Went in to see the line curved around inside the small vestibule, but I was dry! Really wasn't up for a frizzy curl day. There are four "windows" at the back of the main room, though the fourth is dedicated for those doing driving tests. That said, one staff member was going along the line to the speed things up and she would occasionally take someone to that extra counter. She also checked to make sure people had the correct documentation for Real ID applications. Seems some don't get the concept of "2 pieces of identification" in order to apply. They got bumped out and the rest of us shifted forward. Good thing no one had a tantrum - State Police offices are at the rear lower level of the building. When my turn came, I was very ably and cheerfully assisted by a young lady. Missed getting her name. Seemed like no more than 5 minutes to do vision test, picture (the damnable frizzies did show up - bleurgh!), call to Concord to verify my green card status and print out a temp license; 30 minutes all told. I'm impressed!

no problems .people were nice and very polite . Was busy but not rude just helpful . very easy to…read moredeal with. Not always the case . The three people i delt with were very helpful. Even loaned me a screw driver. to change my plates. The place is air conditioned and while there i spent maybe 45 min.

Took a drivers test about two years ago and the lady whose name begins with D, didn't even want me…read moreto try parallel parking because she thought I was terrible at everything else. I have autism, anxiety, and OCD, and I would love to have a license just in case, but she destroyed my confidence. She was so preachy, and so condescending.

Shockingly WAY more easy than I thought. Ward bought us a new car, so I did the paperwork. No…read moreissues with parking, plenty of on street spots. I threw a whole 75 cents in the meter. PRO - Plenty of seating inside, all clean. The young man who did the paperwork & gave me my plates was WICKED nice. I asked him for "an easy to remember plate" & he showed me all the ones he had & let me pick one! Thank you! He was quick & efficient & made the process painless. Hadn't made an appointment but on a weekday AM I was in/out in 30 minutes. Not bad at all for the RMV. CON- Walked in & asked by the grumpy cop? Security guard? "Got an appointment? No...to the right". Acted like I was bothering him as he busily checked his phone. RMV should get a better greeter. SO IF YOU GO - MAKE AN APPOINTMENT. I had a guy come in after me as I waited to get my paperwork checked (before getting a number & sitting down) & Appointment Guy got taken care of first. I noticed the paperwork guy used a different machine to print my ticket than Appointment Guys, so I thought, "oh man gonna be here all day". Thankfully place wasn't busy. I'd make an appointment next time just in case.

I have never felt such a sense of frustration at any other government agency. The Mass RMV is…read moreinefficient and understaffed. I arrived 10 minutes after opening and there were only 2 staff working and a line of over 20 people. Massachusetts needs to invest money in the RMV so that dealing with this state service is not a painful part of people's life to deal with.

Im not sure who the middle aged white female with the purple hair is btu she shopuld seek another…read moreprofession. She is the rudest, most arrogant and unprofessional person i have ever encountered at the RMV. I went to the RMV looking for help to register a vehicle and left there aggravated and disgusted, so disgusted in fact I wrote a letter to the Registrar of Motor Vehicles Ms. Colleen Oglivie. Apparently the problem begins at the top as I never received a response and nothing has changed. I did go to the RMV in Wilmington and was treated with respect professionalism and was able to register my car without any problem.

I was in Charleston having chemotherapy all Summer. Came home to Boston on my birthday ( day of…read morelicense expiration. ) Went to RMV in Danvers, Mass. Woman at counter gave me a temporary license and got me an appointment 3 days later for REAL ID license. Very efficient and accommodating. Richard

Had an appointment to transfer and out-of-state license to a Maine Real ID this morning, and wow!…read more It was a breeze, and I was in and out of the door in under 20 minutes. Here's how it worked: I booked my appointment online about a month ago. The day before you'll get an email and/or text verification telling you to text "check in" no earlier than 5 minutes from your appointment time. There were also three very friendly and helpful workers right in the lobby checking appointment names as well and providing direction (one woman verified with me that I had the right documents with me, which was nice). Basically after that I walked right in and my number popped up at one of the counters, and from there the whole thing took about 15 minutes. They do also take walk-ins, and when I arrived at 8:45 a.m. the seats were filling up but not yet full with those folks; I did see that some of them were being called up to the counters too, so they clearly have some sort of system going. Right now wait times are often super long; also, if you look online you'll see that the next appointments for this branch aren't available until mid-August (this is because of the Real ID crunch; I've checked online before and it's not normally like this). So if you do still need your Real ID, I'd book an appointment for the next date as a fallback (you can always cancel it), and then try as a walk-in mid-week or so, arriving first thing in the morning. Either way, they're efficient and helpful, and everything is organized! I've lived in a lot of cities and usually BMVs are an utter nightmare, but this was super easy.

Although they were busy. Employees were attentive,kind and considerate to everyone that was there…read morewaiting. It was refreshing to see the diversity of staff and their consideration of the clients and their needs. Whether it was speaking their language or being aware of their differences. Things were orderly and in control for the 1 1/2 hrs I was there. I appreciated the experience of their intense job, in helping me get my needs met.

This DMV distorts biometrics on the Real ID photographs. My husband has a short beard and a very…read morelong face. He has asked 3 times to have his entire face in the photo, but they insisted each time on inventing the face they think he should have. He told them that his chin is being cut off, and they told him that he didn't know what part of his face was beard and what part was flesh and bone. He has shaved his beard so that the photographer doesn't insist that they know what he looks like underneath, but if they just took standard, regulation photographs, like those in the example page of TSA or Homeland Security or even like the example on the wall of their office, from the clavicles up, ears and all, then they wouldn't have to invent the biometrics of a person. They wouldn't have to just make it up. My husband would have been able to keep his beard, which he liked. He has to travel further to find a trustworthy person to take a standard photograph, and so do I. The people at this DMV cite a nebulous, unknowable "They" when telling you that you can't have your entire face in a photograph, saying, "This is how They want it done," but no one wants it like this. The ID was rejected by the French Consulate, and still the person working at this DMV would not correct their mistake. His chin is cut out of the photo. His ears are clipped. If you never travel, maybe this will be fine for you, but in every other State in the Union and in the countries abroad, the ID created here is completely useless garbage. Decide what you want in your life before getting an ID done here, because what they will give you will limit your freedom. *edit to add: Went to the DMV in Epping, and they all gave lip service about how the photo is incorrect, but that they had called Concord, and "they were just cranking these out so fast" that if you wanted a correct photo and a functional Real ID, you'd have to wait until you get the ID in the mail, then devote even more time plus pay $10 more for a replacement, in order to have it done correctly. Sounds scammy. Take the photo right the first time, and no one would have to pay more in time and money. In any case, you won't be going anywhere for a while. At least several months.

If you make an appointment, you'll be served in a reasonable amount of time…read more The couple of employees and the officer I spoke with today were very nice, patient and helpful.