This place is so well organized. Taxes, car registrations as well as transfer station tickets are…read moreso easy to resolve. You guys are great,

How fast Susan mailed me my absentee ballot. She was so attentive to my needs. She always has a…read moresmile on her face and she's always willing to help.

Well for starters this business has had full of works that don't provide the best customer service…read more. keep in mind fellow employees at this business you primary there to help and assist customers, Quick observation when I went to visit 6/12/24 I noticed employees/staff members were carrying a baby and talking amongst each other for the whole duration of my time was about 30 to 45 minutes, keep in mind, Place semi full with customers my train of thought is you have people waiting more than average because employees choose to play Daycare excuse the term but you have people there that are on a time schedule as well and you need to provide service. Keep in mind. Majority are not on their lunch break so they are killing time doing so the big factor is that the manager of the facility was one of them red flag very unprofessional.

After struggling online with the RMV for six months to overturn a license suspension, RMV of…read moreHaverhill was a breath of fresh air. My competency test instructor was polite and caring, firm but not intimidating. The other personnel we came in contact with from the greeters at the door, to the counter personnel to the eye test examiner put us at ease every step of the way. A huge sigh of relief and a big thanks to all. The small things make a huge difference!

We have visited this location during Covid. Staffs are very professional. Big waiting room with…read moresocial distance space. My husband been called to interview first, then 15mins later I have been asked to join them in the same office. Whole interview about 30 mins. We had a very professional friendly and efficient interviewer. Overall this is a nice USCIS location.

I must say I was pretty pleased and satisfied with this location. My cousin and his daughter…read morereceived their fingerprints notices for employment authorization 3 days after they were supposed to go for the appointment at the Lawrence location because where they were staying at, the people there don't check their mailbox regularly. My cousin was pretty freaked out that he was gonna have to request another appt that was gonna take another 6 to 8 weeks and even longer. As the smart lady that I am, I told him that I'd take them the next day early morning for the appt and hopefully explain the situation and maybe the office will do it for them but not to get their hopes up because USCIS is usually " u miss it, schedule another one, see u next time". So, we went and when the lady called our number, we were so nervous that she was gonna say no, and she looked around the room and said "no problem, it's pretty early, not a lot of people yet, I can do both of u" . It was such a relief, and the lady there was so nice putting up with us with the translation from English to creole/creole to English. She was our angel that day, and we thank her from the bottom of our hearts from not sending us Bk for another appointment because these things could be so stressful and lengthy. The only regret was not taking her name, so we could have given her a great shout out! THANK U WHOEVER U ARE WHO WORKS AT THE FINGERPRINTS DESK AND FOR ALSO HELPING US ON AUGUST 27TH, 2018. U ROCK!

Moved from out of state and went to get new drivers license. Made an appointment online. The staff…read morewas very helpful and pleasant. It's a small place but they serve the people quickly and are kind.

I didn't have high hopes of getting through quickly when I needed to renew my driver's license. A…read morefriend had gone the day before in early afternoon and was waiting for about 90 minutes. I arrived 20 minutes after the doors opened to find the line up out the door on the porch, in the rain. Guess everyone also thought going early would be the trick. Needless to say I forgot my umbrella, so waited about 10 minutes in my car. Lo and behold no one was outside anymore. Went in to see the line curved around inside the small vestibule, but I was dry! Really wasn't up for a frizzy curl day. There are four "windows" at the back of the main room, though the fourth is dedicated for those doing driving tests. That said, one staff member was going along the line to the speed things up and she would occasionally take someone to that extra counter. She also checked to make sure people had the correct documentation for Real ID applications. Seems some don't get the concept of "2 pieces of identification" in order to apply. They got bumped out and the rest of us shifted forward. Good thing no one had a tantrum - State Police offices are at the rear lower level of the building. When my turn came, I was very ably and cheerfully assisted by a young lady. Missed getting her name. Seemed like no more than 5 minutes to do vision test, picture (the damnable frizzies did show up - bleurgh!), call to Concord to verify my green card status and print out a temp license; 30 minutes all told. I'm impressed!

I have gone in there 3 separate times and I think they were great! Yes, there were one word…read moreanswers but they are very busy and I am sure they just need to do what they can to get through the line of people. I always got a Have a Nice Day with a smile. The service is impeccable. You are in and out. If you go to a DMV in Massachusetts, you dread going there because you will be there all day. This was organized and you weren't waiting long.

The very first woman who assists EVERY SINGLE PERSON in line was genuinely one of the most polite…read moreand professional state employees I have ever dealt with. Considering the volume of people and stress that comes with that position, she handled herself with patience and professionalism the entire time. Unfortunately, my experience with the second employee was the complete opposite. The interaction came across as rude, dismissive, and unnecessarily condescending. At one point, I was even told that the birth certificate I provided "wasn't mine" -- despite the paperwork clearly showing otherwise once it was actually read. Unless my daughter was somehow born in 1981, I'm fairly certain I know which birth certificate belongs to me. I fully understand that customer-facing jobs can be exhausting, especially in state offices where employees deal with long lines and frustrated people all day. However, that does not excuse speaking down to people who are simply trying to complete a process. If another employee in the exact same environment can greet every person with kindness and a smile, then professionalism is clearly possible. Respectfully, if someone dislikes working with the public to the point where basic courtesy becomes difficult, customer service may not be the right position for them.

Does anyone have a telephone number for the IRS office located at…read more 310 Lowell Street Testing Stop 983 Andover, MA 05501 And not the standard, 800-829-1040... Help a sister out!

I had the pleasure of speaking with Brenda McGowan today and she was a fresh of breath air. I have…read moreonly been doing my own taxes for three years now and I've been audited and owed money for 2 out of 3 of those years, so it's been a very heavy financial burden and it's been emotionally and physically draining trying to run around and collect everything that the IRS is requesting and playing tag with paperwork as we dispute each others' math. Brenda gave me very clear and concise instructions on what I needed to do to get all this mess cleared up and even took the time out to look over my previous tax years for similar errors on my part. She went over and beyond the call of duty and the IRS (of all government agencies) needs more people like her. At the same time, when you call these folks, please don't take your frustrations out on them. It's hard because most of us feel the need to vent to/against someone, but working in customer service myself, I understand it's not their doing and Brenda made it clear on several occasions that she had no personal vested interest in whether I owed or not, but she was happy to help me figure out what I needed to submit to figure that out.

Team at this library are very courteous and always helpful. They provide good pointers and ready to…read morehelp to make it a good experience with appropriate informatio. Keep up the good work team, Thank you for service and passion.

Just wanted to say the problem I had with two rude…read moreemployees was handled in a timely manner. Thank You