This shop used to be a wonderful and convenient alternative to the post office or FedEx/UPS. I…read morealways appreciated their services, along with the great selection of gifts, cards, unique knick-knacks, shipping boxes, and envelopes. The former owners and staff were consistently gracious and friendly. Unfortunately, the experience has changed significantly under the new ownership. The service feels mediocre at best, and the added charges--such as $2 to print a return label and another $2 just to use their tape to seal a small box unless you purchase a full roll--make customers feel nickel-and-dimed. For better service and a more customer-friendly experience, I'd recommend going to UPS or FedEx instead.

Good for shipping but great for printing. The print expert Tacoma was so helpful with a last minute…read moreprint order! She gave advice about paper and gave me a few ideas for future jobs. They also do notary, since the bank won't anymore. Also the store is very clean and smells so nice now.

Terrible first (and last) customer experience. My pre-labeled package was dropped off for before…read moreposted pickup time international delivery with DHL Express on the 24th. Curiously and without any follow-up from anyone at Boulder Packaging, my time-sensitive customer's package sat without even being scanned into the system for tracking four days after drop-off at this store until I called with pointed questions. My business card was provided twice to the clerk at the time of drop-off and he refused to take it, but since my business contact info is listed on the label & internantional paperwork, I'd thought everything was good. It very much was NOT! When I noticed no progress on the tracking, I called to check in on the 26th and the employee that answered was the same man that had initially received my package three days earlier on the 24th. He casually related that mysteriously, neither FedEx nor DHL had picked up ANY PACKAGES for three days, but "we absolutely did nothing wrong", he insisted. I was stunned to be expected to believe that explanation for an "Authorized" Ship Center, so I immediately called DHL customer support and my Account Rep directly to repeat my questions and get real answers. DHL explained that some shipping centers have automatic daily pickup while others have to call to request pickup. Miraculously, my package was finally picked up on the 27th to at last begin it's journey abroad after an inexplicably undocumented and uncommunicated four day layover at Boulder Packaging Center. This is certainly not what I or my customer paid for when we were entrusted to get their package abroad in a express manner. We DO NOT RECOMMEND and will not trust this location again for our business shipping in-the-field drop-offs. It is really unfortunate since we prefer to support local businesses whenever possible. My business reputation cannot afford their lack of professional accountability and excessively casual attitude about their role in getting paying customer's packages delivered on time. FedEx & DHL, you need to check up on your "Authorized" Shipping Centers. Your brand and your customers are not being represented or served well here.

They are the best and they are so kind. Offers all services for packaging and mailing needsread more

Rude rude rude rude staff. Guy made me pay 99 cents for a single piece of tape. Weird interaction…read moreand overall just rudeeeeee

I was visiting from out of town and needed to ship a heavy piece of equipment back home to…read morePortland. The team at this location was extremely helpful from start to finish. They created a properly sized box, carefully cushion-packed everything, and made sure it was completely secure before shipping. The whole process was quick, painless, and handled with outstanding care. I couldn't be happier with the service I received!

Getting mail in the mountains is a challenge! Jimmy and team always go above and beyond to make…read moresure we get all of our deliveries. They are super helpful with shipments too always willing to check for delivery times prices and are on top of circumstances here so that our packages get where they belong.

I mailed a package with Just Send It, and the entire experience has been extremely disappointing…read more My package was reported damaged, and while the company opened a claim, I received no meaningful updates. After several trips to the store and a week of silence, I finally got an email asking for details about the package contents. I responded immediately with descriptions and photos -- that was over a month ago, and I have heard nothing since. At this point, I'm out the cost of shipping, and my package and its contents are missing. The store itself is unorganized and cluttered, and when issues arise, their customer service is nonexistent. They do not follow up, communicate, or take responsibility. Strongly do not recommend.

I use this place frequently. The people and service are awesome. So convenient and I'm in and out…read morein a matter of minutes.

Excellent Customer Service Had to come in twice (my fault)…read moreand store manager and the young lady at customer service saved my day !! Thank you so much !!

The jihadist dude at the counter should be fired. He has a serious anger management problem. I…read moretold him that the last four digits of the receiving zip code were incorrect on his screen. He yelled at me and insisted that it had nothing to do with the zip code and that he couldn't change it. I asked him why he was so angry and he accused me of asking him the same question three times. Clearly his little brain was overwhelmed.

I hate this store, especially the grumpy old man with the attitude. Have taken several Amazon…read morereturns to this store and twice now I have not received a refund because they claim they have never received. When I have given tracking number, it has apparently never been scanned? Trying to talk to someone (especially the old man who refuses to even make eye contact, weird) about the situation is a waste of time.

Awesome experience. My brother lives in China, and I needed to get some important documents to him…read more I was worried about the costs, the hassles, and converting the address to pinyin. When I showed up at this PakMail because they have DHL Services, the owner immediately put me at ease! I will definitely be back as the location is accessible, convenient and most importantly, customer-focused.

It was a pretty neutral experience, nothing wrong or awesome. The staff was friendly and they set…read moreus up with the Uhaul quickly. We didn't ship anything, so I can't speak to that experience. The transaction was really smooth and theyvexxolained everything about the rental very clearly.

WOW!! This is a great place, I was suddenly told to remove four large bins from my childhood from…read moremy step mothers home, was very stressed. Called Rocketship and went in for a quote. Onnika and Claira were amazing, they worked with me to pack and ship my items, making sure to take extra care with fragile items. They helped find a reasonable shipping quote, and my bins actually showed up days ahead of schedule. I would highly recommend this store and these women for any pack/ship/printing needs; they are kind, professional and take the upmost care in this work and your belongings. 10 stars if I could!

Great little print shop with a great little team and super fast turnaround on the jobs I send there.read more