The guys that service our termite contract are so professional, they come out on time and do great work. I have used them for more than 10 years and we are very satisfied. read more

please stay away from this company they mislead you in pricing and do a half ass job . My sister seeked their service they quoted her a price and did not honor what they promised. One of the worse pest control places you can find run before you get scammed read more

I have used this company for 10 years until today. I am furious and hope to prevent any other single women from being ripped off from this man. Last week I called owner Bill Snell for a repeat of last years service. He previously treated my 1800 sqft home for roaches, spiders and the lawns for ants & wasps. That service in 2011 cost $175. When we spoke last week he said he would get a price and call me back to schedule. A week later he shows up at my door and I am at the Hospital for tests but my Mother is there at the time. She knew I had called him and assumed I had forgotten to leave him a check. Well, his invoice came to $285, not $175 and she was kind enough to pay him for me. My stomach dropped to my knees I was sick over feeling as if I was just robbed! A few days earlier I moved 3 rooms of furniture around and sorting items for goodwill. I care for my 79 y/o Father with Severe Alzheimers and my 65 y/o Mother just moved into help me. Needless to say the house was torn upside down and I was in no condition to have a serviceman in my home today. Several rooms were so cluttered with boxes, papers, misc items you can barely walk through! For goodness sake let me have the house in order so the entire house can be treated properly! I was livid when I was told he came with no appointment and no approval for the cost of the work. Come on really, would you pay $285 for roach/ant spray in a home where the rooms were so loaded you cant get to the walls/corners? I was a loyal customer with my home, 4 condo's and one duplex. I am a real estate investor and have used him for termite inspections. I always referred him business. He will no longer be my bug guy after today I assure you. I did call to express my frustration and received no answer or a return call. I hope the extra $110 and lack of common courtesy was worth my wrath. Everyone I speak with will know not to use Roach Busters owned by Bill Snell. read more

To attempt to solve our flea problem, we decided to hire William Snell ("Bill") dba "Roach Busters" based on the large amount of positive reviews on another site. After things went horribly wrong: 1. He quit the job, 2. He kept our money, and 3. He threatened to retaliate against us personally if we were to file a complaint against him. He said, "Do what you have to, but you'll be sorry!" Then, when asked how he was planning to retaliate, he said, "You're going to find out! Don't worry; you're going to find out!" His threats sounded both VIOLENT and serious. Frightened for the safety of our family, we filed a report with our neighborhood private security service, who informed us they will get the NOPD involved if Bill does any other acts in furtherance of his threats. We realize that putting a negative review here might put our safety in jeopardy, but we don't think it's right for a company to only have positive reviews and try to silence negative ones by threatening customers. It is reprehensible. This all happened after Roach Busters did an astonishingly poor job, carelessly damaged our property (requiring professional cleaning to remedy), refused to finish the job, and refused to refund any of the money (paid in advance). Threatening us personally was icing on the cake. When they first came out, they did a rush-job, commenting when they finished the appointment that they completed the large house in record time. The owner has been in this business for thirty years, so setting such a record now was suspect. As it turned out, they cut corners and did a terrible job. They did not cover all areas adequately. They put granular poison outside intended to soak into the ground, but due to the drought, and their failure to water it (or instruct us to do so), much of it blew away. On top of that, in their haste, they oversprayed when spraying under a valuable settee, causing hundreds of poison droplets to be deposited on the velvet upholstery. After some reluctance, and blaming us for having nice furniture, they finally agreed to have the settee professionally cleaned. While this seems nice at first, they ended up using this later as grounds for not giving a refund. The fleas returned a couple of weeks later, and they came back to do another rushed and greatly inferior treatment, as further evidenced by the fact that one week later, the fleas multiplied with a vengeance -- there were thousands of them, and all of us in the house, including our two-year-old daughter, were bitten from head to toe. We called them back to ask them to treat areas they had missed and/or retreat areas that were treated insufficiently. At first, they didn't return phone calls. Then they texted us saying they were no longer willing to complete the job and that we should contact another company. Finally, we got in touch with Bill on the phone who explained that he already had too much money tied up in the job due to the cleaning bill (to repair damage they caused!) and that he was not willing to finish the treatment and was not willing to offer any sort of refund. He was then informed that the only recourse would be for us to dispute the charge and file a complaint. His response was to threaten us personally as described above. We now fear for our safety and have gotten the authorities involved. What a nightmare! read more

I actually have been using these guys for a residential service for 1.5 years now (first exterminators didn't work out)- they treat inside for the big guys and it lasts for about 3 months-- they always contact me when it's time to re-treat the home and we have them come again. We haven't had any issues at this point and they keep the bugs out of my house. (Lots is the big roaches when we moved in, due to a large live oak that is very close to our home). So as long as the bugs stay away and we keep having a positive experience I imagine I'll keep with them. We've let it lapse once because I was out of town and couldn't have them come to treat- sure enough 2 weeks later when I got home the bugs were regaining territory! Called them in as soon as I could get them... yuck. read more

I have used Roach Busters for many years for quarterly bug prevention and annual termite prevention. Since using Roach Busters, I have never had a problem with bugs or terminates. I highly recommend using Roach Busters. read more

Roach Busters is probably one of the easiest (to deal with) extermination companies I've ever delt with. Bill and Sean Snell came to my house and got the job done quick and easy. I'm happy to say that their work speaks for itself. The prices weren't bad either! I'm definitely keeping their number for future reference. I highly recommend these guys... read more

Roach Busters is our go to pest control service. They have been treating our home for roaches and other creepy crawlers for the past 16 years. They are affordable and reliable. Best locally owned pest control service in town! read more

Roach busters is was very efficient in their treatment, and very reasonable on price. Highly recommened

He treated my house to prevent termites and was easy to deal with. Fair prices and comes back yearly for abt. $100 to check on termites.

We've used Bill Snell with Roach Busters twice now (2012 & 2013) and have been completely satisfied. They are on time, if not a few minutes early, and are very thorough. We pointed out 2 problem areas, and they gave extra treatment at no extra charge. I cannot comment on ant or wasp treatment since we don't have that problem, but I would highly recommend Roach Busters for roach treatment. We will continue to use them. read more

I'm late to this review as we used this company at the end of September. Roachbusters' serviceman was on time and thorough. He didn't rush through the house like many exterminators do. He covered the separate garage for no extra charge. We did find a couple dead roaches a few days later (which is to be expected after treatment) near the utility room, but have not seen a live one since. The price for a one time complete roach treatment was much lower than I expected. We'll definitely use them again come spring / summer. I highly recommend them. read more

We have been doing business with this company since we moved into our home in 1999. Through the years it has been a struggle getting our annual termite prevention treatment. Most of these years we would have to contact Bill Snell to fulfill his obligation under the contract. We continued to do business with him because they seemed to be nice and local company. This year things turned from bad to worse. He never contacted us in May to come out so we contacted him. For the last three months we have been attempting to get him to come out and fulfill our contract. He lied to me and said he left 5 messages on our landline. He never called us and never left messages. Once we contacted him he kept making excuses. On the day we finally had an appointment to get the treatment he was a no show and never called to reschedule. We called him back and he said he was going on vacation and to contact him the first week of August. We did this and he still has not scheduled our annual inspection and treatment. Through further review I found our he is involved in a very large commercial property lawsuit for breach of contract, not being properly licensed by the Louisiana Department of agriculture and other various allegations. I would never recommend this company and am so disappointed. He never once tried to pursue us we were always pursuing him. Do not do business with this company. Apparently our business was not important to him. read more