KAOS is excellent. Extremely knowledgeable staff and they will provide solid guidance. Talk to Lou…read moreor Jay.

They did a great job restringing my 1994 Seagull guitar. Friendly and helpful. I would recommend…read morethem.

Long time listener, first time visitor!…read more I've heard the Long & McQuade musical instrument ads on radio for years. And Lo and behold I finally visited with the family to pickup a larger-sized violin from this location. The store has a huge assortment of different instruments including new and used in its various sections ranging from guitars to flutes to saxophones. Some instruments can be tried and we noticed a few young musicians playing the piano while waiting for their music class. Indeed this store also features a set of teaching classrooms in a back corner and many families appeared to come into the store to attend their session. Our sales rep was quite patient letting us test several different violins and answer our questions regarding the brand quality and the differences size. We were able to get a good deal during the Black Friday sale with help from the manager. Our case and bow were also checked to be of good quality. The family left impressed with the service. Skip it or hit it? Come for the reputation, stay for the service.

Due to COVID they told me to call or text when I got there. I texted and I don't think they got it…read moreso I waited outside but someone eventually came out to make sure I've been helped. Their customer service is phenomenal, kind and make my experience easy and enjoyable.

Ordered a bunch of things from Drumland (mostly stands) and they had the best prices plus the…read moreshipment arrived really very fast. I was impressed. Drumland is the best in terms of service, I swear this to you.

Drumland is my go to place to purchase any drum accessories or drum parts. The price is very…read morecomparable to all drum stores. The owner also price matches. Over all it's a great store and suits my drum needs.

Just love the store, great finds, reasonable prices, and wonderful people - a Jewel in Kensington!…read more Mike G.

Sure they're nice but they're terrible at fixing guitars. They were able to give my Ibanez a…read morestandard setup and replace one of the pickups no problem but when I brought my bass in, they did basically nothing to fix it. I asked them to see if they could fix the buzzing that was happening every time I played it and fix both of the knobs which would just spin around and do nothing. When I got it back the buzz was almost worse and one of the knobs completely just screwed off (wasn't doing that before) would not recommend this place if you're wanting more than just a set up. Waste of $120.

This is a great place for all kinds of music gear, especially guitars. I bought my son a beginners'…read moreguitar that was very affordable and is holding up great. The staff has great product knowledge and customer service. Thank you guys for a hassle free experience and all your helpful tips!

These guys are awesome. I have bought numerous item both online and at the store. Pricing on name…read morebrand products is competitive and delivery was quick, inexpensive with all items carefully packed. Staff at the store are excellent, knowledgeable friendly and go out of their way to ensure you get the right product. The solo necks are excellent value, frets are level, no sprout and are head and shoulders above a squire or other lower end guitars. Basic bodies are fine if you plan to finish with a solid colour and you will have to spend some time in prep before painting. A Solo neck fits the Solo bodies properly, fender necks may fit loose. Great value for what you pay, however you will have to put some effort into making that custom shop beauty. Great fun.

Nice little independent guitar repair shop on the Danforth, a couple of blocks south of 12th fret…read more Quality work, completed on time, and very reasonably priced.

I've been a full time musician for over 20 years and I've pretty much had Bruce do all the repairs…read moreto both my banjo and guitar. He's as nice a person as you'll find, he has over 40 year experience making and repairing stringed instruments (he worked at Martin guitars at one point and also owned a great banjo company called "Ruby"). His prices are fair and he does his best to get your instrument "back on the road" asap.

Got a few special orders for pickup after Purolator lost our initial guitar purchase (terrible…read moreservice from Purolator, if you order online I suggest shipping insurance). Unfortunately it was a discontinued guitar so we had to grab a demo and didn't want to risk shipping an order that might get lost again. We called for a special order from Nate and it went relatively smoothly. When the order was ready for pickup, we went in store, and Sandra was very helpful and accommodating. The first order was a demo transferred from Quebec, so she let us try out the guitar in store, and we found some issues with the tone knob. She got a tech to help fix the tone knob, and the guitar was otherwise in decent condition, so we kept it. She also noted 1 year warranty and a free setup that can be claimed later, which was great to know especially for used/demo purchases. We were happy with the first order so we asked her for a second special order from the Burlington store, and it came in damaged unfortunately, even though we ordered new (looked like the package wasn't prepared properly from the Burlington store that shipped it). The bottom edge of the guitar was completely chipped, and was pretty dirty/scuffed. It seems that new does not mean unopened, but rather that it has not been on the store display before. Luckily we were also able to try this at the store to find out. The manager offered a discount but we really wanted a new guitar, so we did a third special order from the Owen Sound location. This time things went a lot more smoothly and the guitar came in great condition, and was packaged for transport properly. Sandra ensured us that the package had not been opened before which was great news. She had even kept us in the loop during the entire process, letting us know when it will be handled and when to expect the order. Looks like each store has variations in customer service, logistics, and handling of guitars, so it might be a hit or miss sometimes, but luckily we had a good experience with Sandra and the team at this location. My only criticisms are that these variations made it pretty frustrating to purchase when they don't work out as planned (even with a great sales rep), and selling opened guitars as new without checking its condition thoroughly is not great practice. I would suggest anyone looking to purchase from Long and McQuade to thoroughly check the guitar even if it is new, and perhaps find a good sales rep that can help you ease the experience.

Long and McQuade your level of unprofessionalism is despicable. Never coming back here. I had a few…read morethings brought in for a retail store inventory purchase, they turned them all away. And cited it was "the law" that the couldn't take my gear. Solely taking advantage of your customers that spend tons of money and time in your store. Thank you yet again for another horrible experience and a waste of time like usual. Don't spend money here. They're cheap and recklessly unprofessional. I will be making a note to all and anyone to avoid this horrible store. I can't believe you have employees citing laws and then refusing to allow the customer to speak to the manager. Even if I did have the money to shop at your store I never will ever again. Rest assured. I feel personally disgusted by the lack of respect and care at your store.

I sold a uke. Excellent service I have always found the service very professional and personal the…read morestaff is quite knowledgeable and mos helpful.

I had some hairline cracks between the bridge pins of my acoustic guitar and I was somewhat…read moreconflicted on whom to have it repaired. I do recall seeing someone bring their Gibson Les Paul with a snapped headstock, there for repair years ago. While this may be a known weakness of the Gibson neck, these guys do expert work and have a great reputation. The Luther was Anne. First of all, I was elated that they are inclusive. Not only was she totally up front about the repair, but she did an amazing job, such that it looks like it never happened. Fair prices. Realistic estimates for both cost and time to repair. Highly recommend.