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Road Star Insurance Services

5.0 (3 reviews)
Closed 8:00 am - 5:00 pm

Services - Road Star Insurance Services

Car and truck insurance

Homeowner or property

Vehicle

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2 months ago

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6 years ago

Ernie has been a great Insurance Agent, very diligent and ethical with his work. Good rates and as outstanding customer service.

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9 years ago

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Villegas & Associates - Receptionist area

Villegas & Associates

(102 reviews)

Tax season is the most stress and anxiety season for me. The not knowing how much I'm going to owe…read morealways weighs very heavily on me. I became a first time business owner last year, and that's when I knew I needed a professional. Clients of ours had always recommended Ben Villegas over the years. So we took the recommendation and saw him.

I started using Villegas and Associates in 2021. This year, 2026, is the last time I will give them…read moremy business. I encouraged my son and daughter-in-law to also try them for their tax preparation. They are more angry than I am as his incompetence cost them thousands of dollars. Villegas and Associates has lost all three of us as clients. We were assigned to Orlando. Orlando can do a basic return, but the slightest issue seems to create problems for him. He is less than enthusiastic about finding ways to save money for his clients. You are expected to know exactly what you can write off. He never makes suggestions to help you find tax savings. The client is expected to know the tax code and what expenses may be available to itemize. He entered the incorrect information about an EV. He got the make and model wrong despite having the purchase agreement with all information clearly provided. It should have been a four thousand dollar rebate. Since he did not enter the correct information, the rebate was denied. He said it was my daughter-in-laws responsibility to call the IRS to straighten it out. I knew this was wrong and spoke directly with Benny Villegas about this and several other issues of concern regarding Orlando. Mr. Villegas agreed that it was Orlando's responsibility to file an amended return. He ASSURED me that he would have Orlando complete the return in order to obtain the rebate. He also asked for email evidence of other issues that we discussed. I provided the email the following day with a cover letter reiterating our concerns. It has been a week since our meeting with Benny Villegas. He did not respond to my letter. He did call my daughter-in-law to arrange a meeting on a Saturday morning. Orlando was at the meeting, but Villegas did not participate. Orlando seemed more interested in how many times my daughter-in-law attempted to call IRS than correcting his error. To date, she has no knowledge that he has filed the amended return. He claimed he was going to send the amended return AFTER he spoke with the IRS. However, she is unaware if the IRS has received the amended tax return. According to the IRS website, Form 8936 was improperly filled out due to the wrong make and model information; action is required to correct it. There is no further information. A follow-up call to the office revealed that Orlando hasn't worked all week, and there was no information available about her amended return. Neither Orlando, nor Benny Villegas has communicated with her. The level of incompetence and utter lack of disregard for accuracy is appalling. His refusal to take responsibility for his errors and his insistence that she correct his failures is unprofessional and unacceptable. According to an email that was circulated to his entire client contact list, we are not the only clients who are choosing to take our business elsewhere.

Road Star Insurance Services - autoinsurance - Updated June 2026

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