Horrible Disgusting customer service. Malinda "Mindi" Harris. Rude and disrespectful. Doesn't help…read moregets my policy cancelled and has no care in the world after her mistakes i will not come back nor will i wanna be a part of mercury insurance. Having her as an agent is a nightmare not only did they never fix my windshield they canceled my policy after her not doing her job and replying to email saying i never got it good excuse for you to try to sell me a whole new policy. Look elsewhere and don't even get auto insurance from this scam off an insurance agency. They asked for proof my windshield was fixed on November 10th and on November 11th it was emailed to her that it was fixed she disregarded . Until today i find out my insurance was expired on 12/2/2022 so thats 5 days with out insurance and she didn't have a care in the world. She needs to be fired !!!!!!!!

Great company to work with. Awesome customer service, Karina is amazing! She found me the lowest…read morerate possible. Highly recommend this company

This is the best insurance agency in Palmdale. Auto, home, life, and bank. They are great with…read moreeverything. The staff is amazing. I'm extremely happy with their service.

I haven't been with State Farm for to long, but so far in the short amount of time that I have been…read moreMichelle has always been very responsive and helpful. She has always made her self available to answer any questions that I have/had and is quick to take care of anything that needs to be taken care of on my end. Michelle has ALWAYS gone that extra mile! and her service is greatly appreciated. THANKS! Michelle

Elena is very kind, and knowledgeable when it comes to understanding your insurance. She's one of…read morethe best in the business I've seen to date. If you need anything even a quote give her a ring today I highly recommend her expertise. Elena thank you for everything! :)

Great customer service, prompt return phone calls/emails, fair pricing. I was the victim of grand…read moretheft, and Todd's company made the traumatic event claim process quick and compassionate.

I can't recommend Frida enough! After struggling to find an insurance agent who would actually…read morefollow through, I was lucky to find her. Other agents never called back or failed to send quotes, but Frida was very responsive and helpful from the start. She took the time to answer all my questions, was always available, and made the entire process of shopping for a home insurance policy so much easier. If you're looking for a reliable insurance agent, Frida is the one to go to!

She's the most honest, sweetest person you'll ever meet. She's definitely not here for the $$$…read moreshe's definitely here because she cares. If you're in the insurance search, this should def be your first and last stop! Great Service all around!

I am honestly surprised by all the negative reviews. This agent and her staff have always been…read morevery helpful and respectful to me in a prompt and satisfactory manner. They have helped me through a few difficult circumstances. Just recently, Adriana went way above and beyond and was very communicative, when I had a problem with the policy for my primary residence. She went to bat for me and hit it out of the park! The only thing I am not happy with, is how much I am paying for auto insurance, but I believe they have done the best they can for me under the constraints laid down on them by Allstate Corporate Policies.

I called Allstate. Setup a policy and paid in full, turns out it was outsourced to another company…read moreI wasn't even told on the phone I found out when I got items in the mail from Pacific Specialty Group. I had gotten emails from the same org but deleted them since I thought I had no affiliation with them. I've been living in the house for 2 months and got a cancellation of my policy in the mail today. No check, as I should be prorated the return just cancellation. Worst company I've dealt with in the area or during the entire home buying experience.

If I could give him zero stars I would. I've had over 8 years of driving experience and I have…read morenever come across such a terrible agent. I was being charged my regular monthly fee until a month where they decided to charge me double. I tried to get in contact with victor but he wouldn't answer my calls or email me back. My bank ended up charging me over $100 in overdraft fees. I finally got in contact with my insurance company directly through one of victors co workers who not only explained why I was being charged this but was called progressive (parent company) for me and made the process much simpler. After all of this I tried to contact Victor and after explaining the bad experience I have had he just hands me the number to progressive and says he can't personally help me himself. He is incredibly unprofessional and after signing you up for a scam like insurance company he will leave you in the dust. I am with State Farm now and paying much less for the same coverage. ..

Victor is the best insurance agent! He went above and beyond for me and my family and got us home…read moreinsurance in time to close our new home. He was able to find us home and auto insurance to fit our needs and budget. He responds quickly, explains everything and looks out for you like a family and not just a number.

We went to get help about claiming and filling the papers for a stolen car and they practically…read moreignored us So don't go there

Robert and state farm have been my agency for over 25 years , never a doubt in my mind that I was…read morenever taken care of , I could call him in the middle of the night and he would pick up and answer 100% awesome and very competitive prices

I had a lot of trouble with my previous insurance company. Barry was great in taking his time and…read moreexplaining all my options. We found that our life policies, were the same coverage and way cheaper with him.

I would like to thank Randi and Eric for the excellent customer service. I shopped around and they…read moregot me the best prices without any games or negotiating. I recommend that if you're looking for car or home insurance you talk to Randi or Eric first.

Great agent, truly dedicated to her clients. She goes the extra mile for everyone, always willing…read moreto help and save her customers as much as she can without taking away the coverage they need. Very knowledgeable in the Insurance Industry.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Palmdale, CA area since 2020, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0I19712

If you're looking for a sign to use this agency for your insurance needs, this is it. Jose is very…read moreknowledgeable about the entire insurance industry and will help you with your policy. He helped me get a policy for my home, car, and business at a very competitive rate. I shopped around but came back to Jose because not only did he give me an incredible quote, he actually cares about you and helps you with anything you need with your policy. Highly recommended!!

The agent is very knowledgeable and really has shown that he cares about his customers needs which…read moreis extremely important when working with agent, it's always better to work with a preferred company and a direct agent. I'm a happy customer! NO broker fees and a long term agent that will always keep me in the know when it comes to what works best for my needs