We visited here 14/09/16
The worst coffee shop experience known to humanity.
Where to start....
My girlfriend and I entered the shop, took a look at the menu up above, had a look at the cakes etc. then a young girl took our order, as I added my request at the counter she just stood there like a hypnotised pigeon looking through me...until i looked down to see on the card machine what my total was; no "Great, that will be X amount please. Just pop your card in." etc.
So i paid, took my card out. She said nothing, I asked "erm..so do you bring it over or....?" She said "yeah I will".
Awful customer service skills...literally zero, (her elevator definitely did not go to the top floor).
I sat back down at our table (also tables were covered in crumbs, not wiped).
It was stuffy and hot in there, and no music...no vibe, no love....I've had more fun in the laundrette.
So...we sat there disappointed, waiting....and waiting. All we were waiting for was two slices of cake (not a laborious task to plate up) & two coffees. More customers came in for take-away coffees and those got made up, no sign of ours, and no cake cut.
I had enough, I went to the counter to get a refund. So great I get the same sedated girl, she didn't get it, so asked her colleague who was the coffee-maker...she eventually came over and apologised and blamed the neglect on being short-staffed (the place was dead...like 3/4 customers max)...the rude one said "oh yeah, i forgot umm"....I declined the offer for it to be brought over, we just wanted a refund to go somewhere GOOD with decent service. Neither knew how to do a card refund, so I had to wait while they served more incoming customers who hopefully had cash in order to open the till to give me cash, no card refund. Total joke.
The barista who was actually making the coffees granted was apologetic, but I have never had to ask for a refund in a coffee shop.
Here comes the coup de grâs....
The rude sedated girl in the pink top hands me the cash "£9.90."
No sorry, nada.
Moral of the story, Open a window, sack the worst employee of the year and put on some music.
I never usually go in so brutally, but Roasted Bean sucked.
We went across the road, got served by a very nice young waiter, got smiles, offered a jug of water for our table and wished a pleasant day as we left. Not difficult really.
1 star because I have to. read more