Went to Wilson's for an oil change and tire rotation. They were amazing ! Very honest and helpful…read more I definitely recommend and will be coming back for any kind of help on my vehicle.

Rude and abusive , would not work on my car because I had bought my own replacement part that he…read morecould not obtain , to me to Have a nice day !

! BUYER BEWARE ! Shop scuffed my rims. Upon the first phone call, I was told they "can't do…read moreanything with painted rims." After calling corporate, I was told they could help touch it up. Now, I am told I must come in this week on a weekday morning. When I explained I cannot as I work 56 hours a week, I was told "Mike goes up north Friday" as my only option. Corporate agrees and said "As he is working with you there is no way I can help" after I explained I cannot make it in then due to work. I suppose I will take this to small claims, and proceed to get the remaining $2500 of work done elsewhere. Very happy I figured out this was a scummy shop on this, and not the other $350-850 horror stories I am reading on other reviews. Thanks for your help Mike!

I really appreciate the exceptional service from this Tuffy location. I booked an appointment…read moreonline and when I arrived, I was greeted by Dustin at the counter, and he was very professional and friendly and he got my vehicle in right away. After the inspection, Instead of just telling me I needed brakes and trying to sell me everything, Dustin took the time to show me photos of my brakes on each axle and explained exactly what should be done now, and also what could wait a while if I want. I ended up having the front brakes replaced, which they completed while I waited. The price was what I had hoped, no surprises. I also dealt with Tom who took my payment after the work was completed, and I have to say between Dustin and Tom, I don't think I've ever dealt with more professional and friendly people at an auto service center in my entire life. They earned my future business and I will be returning for all of my oil changes and vehicle maintenance going forward!

Customer service was great good pricing fast repairs would come back anytime. Highly recommend.read more

I had called around for help removing two stripped out license plate screws that were completely…read morestuck. No one would help. McAlister's had me come right in, they treated the request with urgency and respect. They were able to fix it in 30 minutes. Great people who care, no matter how small the request is. They got themselves a regular for any other auto needs I may have. Thank you!!!

My first time at Scotty's Auto after a referral from the local auto parts store. I needed a new…read morebattery in my Audi A4 Quattro after the valet at the airport parking place jumped it so that I could get home. Batteries do not last long in Florida if you keep the car parked for too long in the heat. I was so impressed with the staff and their professional way of doing things. I came without an appt. and they took my car immediately. Little did I know that this particular car's computer codes needed to be completely reprogrammed if the battery is replaced. It has a complex computer system that is actually more work than a Mercedes or Porsche. I was realistic in my expectations and could not believe that they fixed it in less than an hour. The front desk staff went above and beyond while I sat quietly reading my mail in their immaculate waiting room. A special thank you to the mechanic who went out of his way and had the knowledge and skills to fix the complex system. I honestly thought that there was a chance that I may have had to take it to the Audi dealer for further repair. I could not believe that the car was done so quickly and done perfectly. Shame on me for living so close to them all of these years and not knowing that they were a 5 star operation. So honest, professional, friendly and true teamwork. Thank you for everything and I will be back if I need anything on any of my cars. YOU are the best there is in Fort Myers. I have tried some of your competitors and they do not even come close. The way that you do business is like none I have ever seen. What a breath of fresh air.

I am very sad to write a negative review bc we used Scotty's once before when we were here in the…read moresummer of 2021. We had excellent service then, but I cannot say the same this go around. I honestly wish we had taken my car somewhere that would actually listen. I am a travel nurse and when we were just in MS, my car was acting funny and I had a very trusted and reputable mechanic see about my issue. I was fully prepared to let him fix it, but the part wasn't available for several days and I needed to head back to Fort Myers for my assignment. He was able to "patch" my car, tell me what needed to be done for the mechanic back in FL, and get me safely back here. Imagine my surprise when my husband took our car to Scotty's and Ken totally disregarded everything he was told about my car. Instead, he charged us $500+ to replace oxygen sensors that were UNDER a year old and didn't replace the catalytic converter that needed to be replaced per my home mechanic...even after my husband told him that when we had the oxygen sensors replaced, they could never get the check engine code to clear. He instead, insisted that he replaced them bc that's what the code told him to do!! So, it was no surprise that less than 24hrs later, my check engine light came back on! When my husband called Scotty's on speaker phone, Ken was again who we had to deal with. He was SO dismissive as if we were wasting his time, then mansplained us, but finally agreed to look at my car 2 days from now!! I am livid!!!! If we go there and they make things right, I will gladly update this review to reflect that, but if these two encounters are any indication of how Thursday is about to play out, I'm going to lose it!!! Especially knowing that what needs to be fixed runs anywhere from $400-$1k!!!! Just a warning, Fort Myers friends!! If you walk in and Ken comes to help you, it's in your best interest to turn around and walk out the door!!

I love this family owned business.. They have been tremendously great and go above expectations…read more. I read a review from Bruce. Some people think they are entitled. When you have a shop that does outstanding work, expect to wait and be ask to make an appointment.. I too have had to do the same so you are not above the next customer Do not read into that review, it's an opinion which everyone is allowed to have but that one is definitely inaccurate to how this Ma and Pops shop operates

Bays, clean shop, fast service, good work, fair prices, family business, repeat customer here.read more

I live in Buffalo but have a house on Sanibel. My car was in an accident and I needed an inspection…read moreto see if I could safely drive it back to NY for repairs. AJ Auto was recommended. I made an appointment. They took me early. Performed a detailed inspection. Then refused to take any payment. I had a good vibe about the shop from the moment I entered. It's definitely a serious car shop. Today's experience has earned them a permanent and loyal customer into the future.

AJ Automotive is the best independent auto shop in the local Fort Myers area…read more Shortly after relocating from Manassas, VA to Fort Myers in May 2017, my wife and I had experienced a significant upsell attempt by the Service Manager at the AutoNation Toyota Fort Myers Service Center on our 2012 Toyota Camry Hybrid with approximately 25K miles. We had taken our Camry Hybrid in for an oil change and tire rotation. Within minutes after the vehicle was raised on a service rack, the Service Manager came to us and stated that we needed all new brakes. He added that the work could be done while the other work was being performed. Of course, the brake service was going to cost at least an additional $650 dollars which he added could increase if any additional issues surfaced once the work began. We declined the brake service recommendation and later asked a resident in our condominium building who owned a local used car dealership where he serviced his vehicles. He stated he took his vehicles for sale to AJ Automotive located at 15580 McGregor Blvd, Fort Myers, FL 33908 to be serviced before he placed them on his sales lot. He added that he also took his own personal cars to AJ Automotive and was always extremely pleased with the quality of work and that the service and repair costs were very fair. I subsequently made my first appointment at AJ Automotive in July 2017 in order to have the brakes on our Camry Hybrid inspected. After a complete safety inspection, AJ stated that the disc pads had very minimal wear and certainly not a candidate for replacement. I swore that I would never have any of my Toyota vehicles serviced by the AutoNation Toyota Fort Myers Service Center. Based on this appointment, my wife and I have used AJ to service both our Toyota Camry Hybrid and Toyota Highlander. Upon trading in our Toyota Highlander for a Honda CRV, we continued with AJ servicing our vehicles. They are extremely knowledgeable on an array of foreign and domestic car manufacturers and will ensure your vehicle is maintained to their factory specifications and standards. Recently, while my wife was driving our 2012 Camry Hybrid, the engine light illuminated on the car's dash board. She immediately pulled the car over and called me regarding the situation. Since she was only a few blocks away from AJ's Automotive shop, I suggested that she drive the vehicle directly to his location. As a frequent customer, AJ has always been very accommodating on allowing us to drop off our vehicles for unscheduled appointments, especially for emergency situations. After completing the service request, we left our Camry Hybrid and returned home. A few hours later, AJ called and told us that the "carbon filter box" on the vehicle's gas tank fill line failed and a new one would need to be purchased and installed. AJ has always been very transparent when it comes to the cost of parts and labor. He never has tried to up sell or pressure us on our car repair needs. AJ never over promises on scheduled repairs, but strives for on time completion and excels in providing exceptional quality service. This outstanding service experience keeps customers coming back.  AJ is one of the most honest mechanic / business owner that we ever encountered. His customer loyalty is second to none. I highly recommend AJ Automotive for all your car service maintenance and repairs. Mike & Kris Vahey

By far the best mechanics in town PERIOD! Been coming here…read morefor 13+ years (just decided to "help" with a comment.) I remember when Carlos had the smaller shop a block or 2 away. Since the bigger shop, obviously they've gotten bigger & the wait is longer. Yet, I still come here & get it done! It doesn't matter what you look like or who you are, they treatment & pricing is fair. Highly recommended by police,fire&emt's just look at the wall with all their awards. THANK YOU SO MUCH CARLOS FOR STAYING IN TOWN (when you "moved") See you soon have to bring the black GMC to the "doctors"

Looking for a new place for auto service as a mechanic I trusted no longer works at my previous…read moreshop. They no longer do mechanic work just oil changes and tires! I stopped at Prestige for an estimate on some work I would like done and a very pleasant young lady priced one out immediately. It was not as high as I expected but as of this time I have not been able to get there yet.

Recently had brakes and rotors done on my jeep and I highly recommend having your vehicle serviced…read morewith Lou's. Honest, friendly, and accommodating. They had me in and out in no time. Will be back!

I have had Lou's work on my cars 7 times spending over $4,000. I am a former mechanic, and really…read morehoped to be a loyal customer. However, now it's clear that he does not stand behind his work, and that I cannot trust him to be fair. On 12/19/24 Lou's made many repairs to my 1989 BMW 325i which included drain & flush of the differential fluid. The Lou's shop order I approved noted that GL-5 gear oil would be used for the differential, as is specified by BMW. When I saw GL-1 was staged for this job and asked Lou about it he said GL-1 equals or exceeds GL-5. However, the American Petroleum Institute application guidelines for GL-1 vs. GL-5 gear oil indicate that GL-1 does NOT equal or exceed GL-5 gear oil. There was severe gear noise returning home after this work. I was concerned that driving back to Lou's would cause damage so I had to change the differential oil to GL-5 myself. This eliminated the gear noise. The 12/19/2024 charges for the differential included: gear oil $154.90, labor $159.99 and a diagnostic fee of $159.99. The diagnostic fee should not have been charged as this fee was paid previously when this work was diagnosed on 11/13/2024. The differential work should be refunded since the wrong oil was used. I attempted to contact Lou Moralez 3 times by phone, twice by email, and once by postal mail to request this be refunded. We talked twice by phone, he refused to refund the differential work. Now 3 weeks later he has not responded to my last letter. I filed a complaint with the Better Business Bureau.