Really disappointing experience. The couch arrived with issues that the delivery team confirmed were there from the start, and the pieces didn't even fit together properly. Quality was not what I expected at all. What bothered me most, though, was the process. I felt talked into choices--especially the color--and tried to make it work, but once everything was in my space, it just felt wrong. The colors didn't work, the design felt off, and it didn't reflect what I actually wanted. Overall, I didn't feel heard as a client, and I ended up with something I don't love and shouldn't have accepted in the first place. Would not recommend. read more

Best selection of fine furnishings and accessories in Sarasota and best price for high end brands. read more

Wish I would have read other reviews before wasting our money. The sales person was very crafty at convincing us that the very expensive sofa we were purchasing was of high quality. After a year of light use, the cushions are sagging, fabric rippling and pilling, and feathers poking through. It looks like we purchased from a second hand store. Customer service no help and quite frankly don't care. Just disgraceful. Their response was that we need to properly maintain it by continuously fluffing the cushions. Each time we sit on it???!!! And even if that is considered proper maintenance, this should have been disclosed before we dropped our $7k on this piece of garbage. Not only is that ridiculous but unethical and deceptive. Shame on Robb & Stucky for luring in unknowing customers into your fancy showroom with savvy sales people on a mission to rip you off. Never again for us. And hopefully your bad sales and service practices will come back to bite you as more and more of us learn a hard lesson. read more

Robb & Stucky - Sofa - Furniture Stores Near Me - Sarasota, Florida

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Went in looking for a sofa to go in my condo. I honestly dont do reviews, but I felt like this was necessary. My designer was outstanding! I needed it to be a certain color and she showed me a few I really loved. Delivery was fantastic and I will be back for more. The only issue I had was the Sarasota showroom was in disrepair due to the recent hurricane. read more

Kelly is a great designer and so helpful picking out furniture that fits my style and the space. The delivery guys were very polite and respectful too. Definitely would buy from Robb & Stucky again. read more

Caveat Emptor: Robb and Stucky (R&S) is not an ethical company. I purchased about $50K of household furniture from them this year, including bedroom pieces with soft-stone tops. R&S makes you aware of how easily the tops are damaged by leaving wet glasses on the tops. R&S makes you sign papers acknowledging that fact and makes you aware that they are not responsible for damages in such cases. They are good at using legal disclaimers to refuse service. Looking at their sales advertisement for warehouse pieces, I saw a metal table with a soft-stone top that would complement my furnishings. I thought it was a discontinued piece and contacted my salesperson about the item. He mentioned the piece was located at the Sarasota facility and could have it shipped to Fort Meyers for me to inspect, with the proviso that I pay for the piece up front. They would also charge a delivery fee. If I did not want the piece, I would be refunded the money. I saw the piece in Fort Meyers, in a warehouse. I inspected the piece in their environment and could not see any obvious damage. I decided to buy it and drive the piece home to avoid the delivery fee. When I unpacked and set the piece in the designated house location, a wet-glass water mark was apparent with the existing lighting. It turns out the water mark is not apparent when looking at the piece straight down, but it is readily apparent when looking at it at an angle. The piece had cosmetic damage, and they obviously knew it. But, to avoid responsibility, they made me sign a paper saying I had inspected the piece. They are good at legal disclaimers to refuse service, as I said before. Bottom line: An ethical company would disclose existing cosmetic damage prior to a sale, and not find excuses behind disclaimers that you inspected the item to deny service. Now you are warned. read more

Ordered an expensive custom table and chairs using their inhouse design team. Turns out the chairs are too large/wide to fit for the table size that was ordered. Its now been two weeks and Im waiting for the "President of the company to return from Europe" before they make a decision on fixing/returning all or part of it. In the meantime, its unusable and taking space in my dining room. My old table is sitting in the living room as the new one is too heavy to move and they won't come and get it until the "president" returns. Horrible customer service for a clear design fail on their part. read more

After thinking Robb and Stucky was high end and quality, seeing they're advertising on TV, etc... I was very disappointed visiting their showroom in Sarasota. If u want to charge a fortune for ur furniture, I would first be sure ur showroom is clean and ur furniture doesn't show wear and tear and the tables are dusted and the corner spaces were free of spider webs. Sadly, the quality is not up to par with Clive/Daniel and RH. I would not waste my money... the quality is not good. Go to the showroom and see for yourself. read more

I purchased a 42" dining table for $3300, and the sales agent lied to me on several accounts about when it would be delivered. She Initially within 3 weeks, because it was already fabricated, and was coming from a local vendor and now it is going on 6 weeks. I don't call North Carolina local to Sarasota, Florida. The Service is the worst ever very disappointed in the dishonestly of the whole situation. read more

Robb & Stucky will sell you a policy from Uniters which assures the buyer that if there is a stain the cost of the item will be covered. I have been communicating with Robb & Stucky and Uniters for 2 months. I have had to chase everyone down, of course. No one has voluntarily communicated with me. After TWO MONTHS of both companies avoiding the issue, I have just been told that since we TRIED TO CLEAN THE SPILLED RED WINE Uniters does not have to honor the policy. BEWARE. read more

I purchased a mattress from Robb & Stucky. After 4 days I called the home office. I was told I had to contact the local store. I told the sales person I disliked the matress and just wanted to return for a refund as they had nothing else available in a queen unless I paid almost 2 to 3 thousand dollars more. I was told I could not get a refund but I could return this matress for an exchange. My receipt specifically states your satisfaction is guaranteed if you contact them within 14 days. There is absolutely nothing that states mattresses can not be returned. This store is a complete farce. All pretty bells and whistles but no substance behind their own guarantees. Steer clear!!!! read more

So disappointed with their customer service!! Purchased a $1400 ottoman that arrived with a tear in the fabric. We called to let them know and asked for a replacement. We were told no but that they would send a technician to repair. After waiting a month for the repair (never happened) we asked them to either give us a large discount or pick it up, the opted to pick it up. Discovered they had sold us a store model and plan on reselling this piece. So be careful that you don't unknowingly buy a used piece of furniture, they do not stand behind their products. read more

Robb & Stucky - Furniture Stores Near Me - Sarasota, Florida

Now here is a bait and switch company if I ever saw one. They have multiple prices for the same item depending on who you are! I was promised a decorators discount for some furniture and when I got my proposal it was the same price as on the table in the showroom All I got was a lot of BS from the store Stay Clear! read more

Overpriced and beat up showroom. Sales person was too lazy to walk with us. Hard to understand her as she was Eastern European in accent. Not very pleasant experience. We will see if she even gets back with us. read more

This store is no different than any other R&S store. Their customer service sucks. I placed an order for an Uttermost Candleholder 9/18/20. I had a $250 gift card to use, otherwise I'd never shop here. Got a call 11/12/20 it was in. Go to pick it up - - dah, it's arrived in Ft. Myers, not Sarasota. What a waisted trip. I called 11/22/20 to inquire where the heck it is. No return phone call. I call this morning 11/23 at 10:34a, got the operator voicemail. Requested a return call. I call again at 11:29a, and got the operator. Told her I was awaiting a notification that the candleholder was in. She said it just left the FM store this a.m., and would be in Sarasota this p.m. Seriously? Eleven days to get from FM to Sarasota? She said they only deliver weekly on Monday, and the truck is loaded over the weekend. So I asked, why wasn't my candleholder loaded on 11/14? She couldn't provide an answer. I'll be curious if the sales person, Pam, will even have the courtesy to call me and notify me it has FINALLY been delivered to Sarasota. Don't ever buy furniture here, find what you want and purchase from Furnitureland South. Trust me, you'll get one heck of a discount for the same product/brand name with much better customer service. read more

Kelly is absolutely phenomenal. Her design skills are exceptional. She helped me to pick out some living and dining room pieces that work with my existing contemporary decor. She had great suggestions on improving my space and working within my budget. The showroom is a beautiful space, making it a pleasure to shop here. Will definitely return in the future. read more

All situations dealt with in a timely and professional manner. Great Delivery and sales personnel as well.

Beware they do not stand behind there furniture or carpets. Customer service one of the worse.

Despite lovely furniture, beware if anything goes wrong. Despite spending over $15,000 we received poor Customer Service. Issues took weeks to resolve after many phone calls. Some were never resolved. Communication between customer service, sales, and management fell short. Management is unprofessional and has no interest in follow-up. The experience was so dreadful that I will never walk in the store again nor will I recommend it. read more

from the customer service to the quality 5 star rating! I live in Connecticut and had all my furniture shipped up from Florida without a scratch. read more