I have been a very royal member of the Navy Federal Credit Union (since: 1/14/95) with over 25…read moreyears - as of today! It's the only bank I had since joining the military as a young teen therefore I won't comment on comparing with other banks, however, I always had a good and competent services in those 25 years! Whether on the phone or in person, I always felt positive of their professional services. I recently bought a Goldwing motorcycle and the young fella did well on processing paperwork without too much hassle! Btw, I was so delighted to find out that NFCU was finally in business here in my town of Sugar Land that I might just have to keep services with them for another 25 years!

They were perfect, everything was great and loved the online banking platform. It was very easy to…read moreuse and very intuitive. You could arrange the accounts in order and name them. You could also easily transfer money from one account to another: Choose From then Choose To, it was that simple. Then recently they destroyed the online banking website. All the accounts got out of order and they took away the function to put them back they way you needed it. They only way to fix the issue was to swap the names of two of my accounts, swap my direct deposit accounts, swap my mortgage draft accounts, swap everything between these two accounts, I'm still in the process of swapping everything. Because of this mess, I now also require to have debit cards for the account that I use to use to be for my mortgage that I now have to use for my daily spending. They promised me they would send it FedEx and that I would have it today. Today is over and it did not come so I called them. They just told me they sent it regular mail and should have it in 5-10 more days. So I have no access to my funds until another week. On top of all this mess they caused. Trying to transfer money on the new online banking is also a total mess, if you can even figure it out. It took me about 10 minutes to figure it out then I ended up doing it backwards. Before the change you simply had a transfer button, choose the from account then the to account and hit the submit button and you're done. Now you have to find Move Money then choose either start transaction of manage accounts, try them both one of them should work, then choose the account the money is going to, not the one it is coming from and so on, which is so backwards. I had Discover bank and Wells Fargo before moving everything here, now I am in desperate need to find a bank with a good online banking platform. I absolutely HATE this place now...

Would not provide a loan payoff amount to allow me to close on a re-finance. They cost me many…read morethousands of dollars begging them to give me a loan payoff amount. They are impossible to communicate with. There is no way to get a real human on the phone or by email. Truly an evil company.

John provided absolutely first-rate service to my wife and I, assisting us in our first home…read morepurchase and navigating all of the unknown that comes with it - with complete transparency, honesty and top-tier knowledge of the industry. I cannot recommend John highly enough. He is well-humored and made the whole experience not only quick and easy, but also very informative. I enjoyed every interaction that I had with him and his team. Edna was easy to reach and prompt in delivery of everything too. I have since recommended John to a colleague - who has used him and had the exact same experience. My advice to anyone about to need assistance on a Mortgage - Don't use a big, impersonal bank for your mortgage - where you could get passed around departments. Work with John, a local guy who knows everyone, everything and how the market in Houston/Texas is. He will do right by you and get you the best possible rate and close in time. Thank you John, two very happy customers here - will be using you again in the future.

This is literally the only manufacturing place in the whole area. In other words, it's the Lone…read moreFactory. Get it. Located in Vietnamesetown is this loan shop which is pretty helpful especially in times when people are not having a lot of money. It's west of Belt 8 and Chinatown, in the Alief district. The problem with lonas though is then you have to pay it back and the rates aren't always great. Still it's a little local business and some people will definitely be glad it's here.

Alexis, Ann, and Hanh were amazing!…read more I had a wonderful experience with them from the very beginning. They were extremely detail oriented and they had their processes down to the T. Everyone on the team was extremely responsive. Alexis answered all my questions very quickly by text even during the evenings. I highly recommend them!

The underwriters were continually requesting information up to the day of closing our home which…read morecaused unwarranted stress. The records requested were unreasonable at times and it felt like they were not organized and the communication was lacking internally. Furthermore, I had to ask for the appraisal document after the closing. This should have been given to me before the closing.

If I could give negative stars, I would. Grace Home loans, a subsidy of Cornerstone Home Lending…read morereally screwed up big time. We were attempting to build a home. During the pre-approval process, we disclosed loan information to our loan officer who we were assigned to, Niiesha Earls. Well, some of our loan information we disclosed to her made us ineligible but she never told us. During the loan process, Nieesha quit and failed to relay the information over to the new loan officer. As a result, we were forced to learn that we couldn't close on a home we had been building for over 4 months. We were not upset that we were denied, but the lack of organization with this company is unheard of. We literally were communicated this 5 days before closing forcing us to pivot and find somewhere to go. We spent thousands of dollars on movers, inspections, storage, forfeiture of security deposits, hotel rooms all as a result of their failure to properly vet the loan process. This was incompetence at its finest. We were lucky enough to get our earnest and option money back from the builder but that was only a chunk of the money spent as a result. They initially told us no but retracted after I left a poor review. I filed a complaint with Cornerstone and someone named Nicole opened up an investigation. She called me several times during the process which seemed good but it was all to basically tell me, ooopps, sorry for our mistake and all the money you lost, but have a good day. They do not communicate with you, they do not respond without borderline pestering them and they simply don't know what they're doing. I would highly recommend you do not choose this company if at all possible. It's an absolute joke. I don't know how their reviews aren't 0 stars. My wife and I are building a strategy for legal action. We will NOT let them get away with this poor practice.

Thank You HK Lending! Harold and Karen made sure our home…read morebuying process was smooth and painless. Their personal attention to our financing needs is deeply appreciated. We love that they had many buying options for us to choose from and we love that they answered every question we had in a timely fashion. They were with us from the beginning to the end. They even surprised us by driving an hour or two (during rush hour) to join us at closing. Oh by the way, thank you so very much for our special gifts! We love you, we pray for you and your business and we will definitely be calling on you again.

More stars needed! Harold and Karen were the best! Guided us through the process of finding the…read moreright loan for us! Moved from Georgia to Texas and couldn't have done it without HK Lending!!

Bailey was excellent from beginning to end. She was supportive and attentive, exactly what you…read moreneed when you're closing on a home. Also, she was very thorough in explaining the process and answering any questions, she has the patience of a saint. I can't say enough nice things about the way she conducts business and puts her personal touch on it. I appreciate everything she did for me, she had to talk me off the ledge a few times. It would be a mistake to choose another lender over her.

From the owner: Nations Reliable Lending, LLC (NRL) offers a wide variety of loan programs and I am committed to…read morehelping you find the one that fits your needs. Competitively Priced Loan Programs: Various niche loan programs Purchase, Rate and Term Refinance, and Cash-out Refinance Programs Fannie Mae Conventional, High-balance and Adjustable-Rate Mortgages (ARMs) Jumbo, Portfolio & Investor Products FHA / VA / USDA With the assistance of NRL's experienced processing, underwriting, and closing departments, I can guide you through your loan application from start to finish. Your success is my success and helping you achieve it is my personal goal.