Unethical billing practices!…read more I received treatment in February and insurance coverage was all satisfied and my out of pocket was paid and good to go. They called 6 months later stating there was an issue with the coverage and now I owe an additional 500$ out of pocket and it will shortly go to collections due to the timeframe. Save the trouble and don't go here. I should've paid more attention to similar reviews stating the same tactics. Please avoid this place if you can.

$2,000 Unexpected Bills and Lack of Transparency…read more Avoid this clinic. There are numerous reports of patients facing unexpected bills, even after the office made it seem that everything was resolved with insurance and payment. In April, I had my teeth extracted by Dr. Isabelle DeMatteis. This clinic was everything I did not expect as a patient. As a patient, you trust that the office will care for you, and this includes making sure you can afford the treatment. I read the reviews and felt hesitant, but I decided to trust the clinic because many times I asked about my treatment, and they made me believe it could not cost more than the amount indicated, as they were handling the insurance. Now, I completely regret not listening to other patients. From what I see in reviews, the clinic has a pattern of sending unexpected bills after treatment has already been completed, which leads me to believe that the office has little interest in giving patients information on how to get an accurate quote from insurance regarding the cost of treatment. I only confirmed my appointment after receiving the treatment plan, trusting that the office had checked with my insurance as I was told. At no point--neither in person nor via message--was I informed that the final cost could be so drastically different, or that I might need another prior authorization. At no time was I advised to check with my insurance or request a prior authorization myself. I ended up being charged over $2,000 for two wisdom tooth extractions. I had this treatment because of pain, and I feel shocked and misled--I believed I was being properly cared for, and now I feel deceived. Where are Dr. Paul Calat and Dr. Michele? It seems that the dentists at this clinic are not at all concerned with the many negative reviews from patients who felt misled by the office. Clear communication and guidance regarding insurance and costs would go a long way toward preventing unnecessary stress. I am taking steps to understand my rights as a patient. If you feel the same way, I encourage you to do the same. And if you haven't become a patient yet, find another office--protect your health and avoid unnecessary stress.

Dr Farag is the best dentist I've seen in Hoboken. She's kind and patient and will take all the…read moretime you need to explain treatments and options and side effects. Highly recommended.

Liar and cheater. Anything to make a dollar. Did a crappy job on my teeth and then billed me…read moreexcessively and refused to take my insurance which she accepted at the initial time of service and then refused to bill the insurance and demanded I pay out of pocket.

I know this review is very different than the others, but this is just based on my personal…read moreexperience. Dr. Leung came highly recommended so I was optimistic about my experience, even though I am a very nervous patient. Overall everyone was very kind to me, and made me feel at ease while I was making the appointment and during my initial cleaning. My main challenge lies within how I was treated when I went in for a filling on my 2nd visit. They numbed me with the gel and then left me sitting there so long, it wore off, two times in a row! The 2nd application wore off during the Novocaine because I was left for a long time for a second time. So despite them knowing how nervous this all made me, they kept leaving me alone in the room way too long. Also, they had an inexperienced person assisting who kept suctioning my cheek and throat causing me to choke at one point. They also didnt suction properly when the filling was going in, so it automatically fell out and the Dr. had to redo it! Seriously torturous for a nervous patient who had already had an unpleasant experience thus far. This knocked them down a star. Also, I had an emergency today and unlike the other patient who posted in a review last year (Margaret M from 2016), they were not able to accommodate me, and I am a patient. While I am 100% ok if the doctor is out (in this case for a week), I feel like they should have been able to refer me to someone or had a dentist on call for emergencies. This led me to the 3 and not 4 start review. I honestly am torn and am not sure if Ill go back. I am going to see another dentist in the area who was able to accommodate me with my emergency this time around. I will still recommend them to people if they ask, but I just have to be honest about my experience.

Dr. LEUNG is really amazing however I was passed onto a student dentist of some sort that messed up…read morethe filling in my two front teeth. Went to another dentist who eventually discovered that my tooth was decaying under the filling because it was not done right. Sigh.

Our son was always worried about going to a dentist and dreaded the fact of his upcoming first…read morevisit. We made an appointment with Dr. Gleaner and we're still amazed by how smooth and memorable it was. His hygienist was very engaging and kid friendly and her hand was so light that he didn't even know she was done and his mouth was incredibly clean! Now he relishes going for his visits! Thank you doc and staff for being there for us!

I don't usually leave reviews. But the way this "doctor" treated my 90 year old mother warrants it…read more She doesn't have dental insurance. He charged her 2300 dollars for a bridge and crown. She paid him up front in cash. The crown fell off. He then charged her more to redo it. Nice right? The bridge he made was not done properly and will not fit. She cannot wear it. When she told him, he refused to do anything. He shrugged his shoulder and walked out of the room. This guy got his dds from a cracker jack box. He has zero compassion, zero care about folks, and is a terrible human being at best. I wish I was there to see him try to shrug at her and dismiss her. I'd bet he'd not have been as smug and arrogant with a man in his face. But ..karma is coming buddy. Treat elderly people on fixed income like trash. Your parents might st be very proud. Trashbag.

I hadn't been to the dentist in a while, and was nervous about going. However, I'm glad I went to…read moreJersey City Dental. I needed a deep cleaning and a root canal plus crown. My experience has been pleasant thus far - Kristen (Kristin?), the dental hygienist, was nice and made me feel comfortable; Dr. Ciardiello did my root canal and crown, and I had no issues. Kristen and Dr. Paek squeezed me in for a couple of fillings while I was there - this saved me an extra trip! Overall a 5 star experience for an annoying necessity in life.

I strongly caution anyone considering this office. My experience was marked by a consistent lack of…read moreprofessionalism, poor communication, and what felt like deliberate lack of communication around costs. I scheduled a root canal consultation and 3D scan over the phone, provided my insurance information, and was asked to arrive 20 minutes early to discuss details. Upon arrival, the front desk staff were visibly distracted -- chatting and laughing among themselves -- and barely acknowledged me. I had to stand up multiple times to ensure I hadn't been forgotten. No one communicated an estimated wait time, and after 40 minutes, someone finally brought me to the back. Dr. Higgins briefly examined my mouth and recommended a 3D scan. I asked about the cost before proceeding -- both he and the assisting nurse failed to answer. After the scan, I was placed in a treatment room where a staff member, Sandy, presented me with a tablet to sign for nearly $2,000 in charges -- without Dr. Higgins having reviewed the scan with me or discussed any treatment plan. When I expressed concern and asked to speak with the doctor, Sandy appeared annoyed but left to retrieve him -- only to return alone and hand me the tablet to sign again. I refused to sign. Dr. Higgins eventually came in. I asked to review the scan together and hear his clinical assessment. He was unable to pull up the scan on the in-room computer where the root canal would've taken place and had to seat me in an outside chair to view it. The actual consultation lasted approximately five minutes. When I asked about next steps -- specifically the cost of a crown, which I learned would be performed by a separate dentist, Dr. Paek -- Sandy initially told me she couldn't provide that figure because it wasn't currently on my dental plan. Only after I pushed back did she produce a total: nearly $4,000. I asked to speak directly with Dr. Paek to discuss the crown before making any decisions. Sandy assured me I could, and had a nurse escort me to the front desk. There, three staff members sat in front of their computers staring at the schedule screen -- no movement, no eye contact, no acknowledgment as I approached and spoke to them. I paid the $385 I was told covered both the consultation and the 3D scan, and was informed the scan would be shared with me digitally. When I asked about speaking with Dr. Paek, I was told he was with a patient. I said I was happy to wait, and one of the front desk assistants -- without looking up -- told me flatly that he would be busy for an hour and a half. I left without having spoken with him. About an hour after leaving, I received an email stating the office had "graciously waived" the $250 3D scan fee -- implying I still owed it. When I returned to clarify, I learned that the $385 is a standard consultation fee alone for Dr Higgins, and the $250 is a separate, additional charge for the scan -- the opposite of what I had been told at checkout and I could've had this cost before any consultation and scan was done, and would've chosen not to do it. The lack of upfront cost transparency, the pressure to sign financial agreements before any clinical discussion had taken place, and the consistently dismissive attitude toward a patient's reasonable questions were deeply concerning. At every touchpoint -- from the front desk, to the treatment room, to checkout -- staff showed little regard for clear communication or basic courtesy. This office does not appear to prioritize patient trust or experience. I do not recommend it.

I called about a week ago inquiring about orthodontist treatment. I'm originally from New York and…read morejust moved to the heights not too long ago. I currently have braces on and I wanted to continue my treatment in Jersey, since the commute to Queens, NY is a little inconvenient for me. Furthermore, I ended up google-ing a dental clinic near my area and this place was the best reviewed and decided to schedule an appointment. Left a voicemail and got a called back the next day. Dr. vinh I think it's who answered the phone and was very polite and answered my questions. Fast forward to my appointment, I was greeted by the doc, filled out the patient form and was taken cared of right away. He recommended that I finish my braces in NY since I'm almost half way and it would be more cost effective to continue what I already have. (He did referred me to someone else if I insist on having a new treatment with my braces) Either way I needed a primary dentistry in the heights for cleaning, cavities and fillings and it seems like I found the right one!. He was attentive, polite and professional. I did not feel rushed at all and that's a big plus! Their office is small and quiet. It has a calmed vibe to it and I like that is not nois-y. Overall i didn't find them expensive. (I need some fillings) and I would recommend them to family and friends.

Dr. Ly was very helpful and understanding. I had a crown from one of my tooth come off and went to…read moresee him. He patiently made me understand the situation of my tooth and recommended possible options. He cleaned my tooth and reattached the crown for me in almost no time. I highly recommend his service and would definitely visit him again.

Dr. Rosa and his entire staff are always very friendly and very professional! I was a patient for…read moremany years, only stopping recently because I moved too far away

Excellent dentist Dr Rosa and staff.. Been going here for…read more10+ years and they still provide the same level of excellent service Def recommend if you need a dentist Also taking lot of Covid precautions ...

Horrible experience. Never going back. They did deep cleaning and now my insurance company denied…read morethe claim because the deep cleaning was needed for less than 4 teeth. I was not shown my x-rays before the deep cleaning was done, lack of transparency. I wish I would have known and evaluated my options. They did some cavity filling which also seems unnecessary now that I look back. I also suddenly lost hearing and tinnitus in my right ear the next day after getting my right half deep cleaning. I am immensely upset.

Dr. Meetu Singal gave me my life back. After a lot of dental trauma in my life, I grew more and…read moremore fearful of dentists. I had a horrible failed root canal that led to 7 years of not seeing a dentist. Teeth were breaking, rotting, but they were in the back where no one could see. In February, one of my small front teeth developed a hole, it kept getting bigger. I finally got the courage to walk into Charming Smile Dental. I even made another appointment for the next day somewhere else incase I didn't feel okay. Let me tell you, Dr. Singal let me talk about all of my fears and anxiety, I cried and she held my hand. There was no judgement here, we just have to work towards a solution. By the end of the appointment we had done half of a deep clean & I was coming back the next day to finish. I cancelled my other appointment and kept going with Dr. Singal. It's been 4 months and we have tackled, a deep cleaning, 6 fillings, 3 root canals (from a specialist referral, they were also fantastic. No pain!) Now 3 fillings & 3 crowns. I have a new smile and a new life. If you are fearful of the dentist I am telling you to come here. She has helped me get my life back and there is no review long enough that could express that. Do not wait any longer!