Alexis was amazing in updating my car insurance policy . All…read morepeople I have spoken to over the years at Lake Shore (Rentz) Insurance have been outstanding in helping me and my family when we needing them

I was told by my insurance representative that it benefits a customer to be insured with Lakeshore…read moreInsurance vs. going directly to the insurance company because going "direct," you become just be a number in a sea of other customers and hsve to speak to a different representative every time you call...but at this point that seems like the better option because atleast you get things done, your question answered, and your issue resolved right away. With Lakeshore, or having an Advisor at Lakeshore for your insurance needs seems to be a "thing" in name only. Issue is...my rep never gets back to me without me having to badger/hound him for the answer, a solution, or new insurance policy options. I'm wayyyyyyy to busy for the hounding, when I take time out of my day to work on insurance issues I want to resolve them right then or via a follow up task action that requires a review, sign, and done. He (Lakeshore Insurance) makes it hard for me to find value in remaining a customer with Lakeshore Insurance and having the benefit of a personal insurance "Advisor." I don't write reviews that often but, this seems like a case that needs to be shared. *This has been an ongoing experience with my rep, oh excuse me "my personal advisor," who is always: -slow to respond -not consistent with his follow through -offers "genic" quotes (with no real personalization based upon my needs) when I'm just a phone call away to get proper specs for mileage driven, add-ons, road side assistance needs, rental car needs, etc. All of which are things that impact the premium's price. -me always having to do the "follow up" to get an answer to seal the deal. I started this conversation mid September...it's now November and still don't have what i asked for which is updated quotes....for auto insurance...for four vehicles. Been a loyal customer to Lakeshore Insurance Company for almost 10 yrs, you'd think they would value me for bringing business of four cars and home owners insurance. At this point I'm probably better off going with a big box company who doesn't know me by name and forcing me to speak to a different representative every time (which is okay with me....at least I get my issues, inquiries, and needs met instantly)! Vs. Having a "personal advisor insurance representative," who offers NO real customer service or assistance to personalize my requested insurance needs. -a Disappointed customer

I can't say enough great things about my insurance agent Collin Doyle! When my basement…read moreunexpectedly flooded overnight, I was overwhelmed and unsure of where to even begin. I wrote a distressed email at 6:30am and Collin called me back at 6:37am and laid out a comprehensive action plan that was very easy to understand. Not only was Collin incredibly responsive and kind during a stressful time, but he also made sure the entire claims process was smooth and shockingly fast -- everything was handled and resolved in just ONE week! Collin guided me through every step, answered all my questions with patience, and made sure I felt supported the entire time. Thanks to Collin, what could have been a long, drawn-out disaster turned into a manageable simple process. If you're looking for someone who truly has your back, is an industry expert, and truly cares at the highest level, Collin Doyle is the insurance agent you want. Highly, highly recommend!

To say I'm disappointed with this specific agent and relationship is an understatement. I have been…read morewith State Farm since my father set me up when I was 16 years old. Almost 30 years. I've maintained the relationship with the same office through moves and multiple new home and vehicle purchases, always bundling everything here. I've never missed or been late on one single payment. Over the past two years, we had some appliances leak, in addition to wind damage on our roof. One of the claims was inadvertently a duplicate (never questioned by this office...and for our singular roof), and we were told our entire homeowner policy is now cancelled. I went through the process of an appeal, only to hear today it was declined. With this lag, I only have 3 days (counting the weekend when insurance offices are not open) to find a new policy. Absolutely awful experience, customer service, support and management.

Caitlin just set us up with home, auto, and umbrella policies. She is great to work with and…read moredelivered solutions to our policy needs that our previous agent had failed to provide. I highly recommend working with Nate's team and Caitlin in particular.

I had absolutely no issue with Nate's office until I received a letter saying that my insurance had…read morebeen dropped, because I didn't respond to an inquiry about a possible driver exposure.(Apparently State Farm has a division which proactively tries to find people who may be driving your vehicles) the person they mentioned lives 1400 miles away and has never lived in this state. Normally this wouldn't be an issue, however I called Nate's office and they explained that State Farm should send a letter to the customer and the customer has to respond to the letter. I was livid and tried to call State Farm directly. I ended up being transferred to another local office and they were kind enough to explain that Nate should have contacted us to let us know, he had two weeks to do so and no one even bothered, no emails, no missed calls, nothing. I called one more random office before assuming this was the case as I had two different stories. I called a third office and they said that basically Nate's office completely dropped the ball on this. When I called to talk to Nate he was irate, yelling and refused to take responsibility. He is an absolute mess and if you value your coverage I would find someone who is matute enough to take accountability when they screw up, I was driving without insurance for 10 days before they even bothered to communicate. Again I never had a problem with him until this point and it had been 10 years or more so he seemed to be a great agent. If you want to know about a person's character, wait until they screw up and see how they react.

I live across the U.S. from this office and I receive the very best customer service when I call!…read more So appreciated, as a long time Cleveland Ohio resident, I kept this policy and have no regrets! Thank you as always!!!

I've been with Bonny since she took over for Bob North and I've had nothing but good experiences…read morewith her. I recommend her highly.