I have been to a number of dentists throughout my life. I am 62. The knowledge and care Dr. Sansone has used to take care of my dental needs astounded me. I know none is perfect but he has been my dentist for over 18 years. Eveyrthng from implants, crowns , root canals on my molars he has donea terrific job. My entire family goes there now. read more

Stay away from this practice!! They gave my husband a pre-treatment estimate. He went in for the procedure, paid what he owed and a month later received a bill for $244 after already paying $166/estimate. Making the total cost $410. The estimate was done when they were a PPO and the treatment was done when they changed to Premier, Unbeknownst to my husband because Sansone's office didn't have the courtesy to tell him that they changed to a Premier dentist and that there would be an additional cost associated. Delta Dental is ok with this bait and switch tactic. Sansone's office said read the fine print! How about you be more upfront/honest with your patients. They knew they switched from PPO to Premier so they should have done their job and sent in new pre-treatment estimates. So buyer beware. Some dentists and dental insurance providers are unethical!! read more

Love the staff! Dr. Sansone was his typical chipper self. I've been his patient for over 10 years. He always takes time to catch up...asking what projects I'm working on, and how my daughter age 27 (also his patient) is doing. Rachel was my hygienist. It was my first time with her... she was very thorough. I have some sensitivity and she was very careful around those sensitive areas. I have a bar behind my lower front teeth (from braces) and she did a great job getting the tarter from this challenging spot. I would highly recommend my dentist! read more

I've been going here for at least a decade, maybe 15 years. I used to really like my hygienist, and then I walked in for my appt to find out she left the practice. Before getting called in, I waited 15 minutes before my own mother received a phone call from the office that I was 'not there yet and my appt was going to have to be cancelled'... I stood up immediately and said "Hi, I've been here and checked in 15 minutes ago"... This frazzled the front desk lady who immediately said I should take her sweater once I entered the office wearing long pants and a tank top. "It's 68 degrees back there- you will freeze," she said. I was not cold in the office, and it felt a little persistent/odd considering other guests were wearing similar attire. When I went back and the hygienist asked about medication, she "aw'd" me when I told her I take anti-depressants and proceeded to tell me I shouldn't be on those for too long, and it's not good for me. She then told me to "stop taking them and just exercise more, bike, swim! You will feel so much better". Correct me if I am wrong- This is the dentist office. Not my therapist, psychiatrist, or mental health professional by any means. The rest of the appointment was the roughest I've ever been man-handled by a dental hygienist while simultaneously receiving no direction on what to do. I was sprayed in the face with the waterpik a few times and felt pretty confused when my hygienist left the room for over 5 minutes to get the dentist- I am used to them running out for a minute or 2, but this was kind of strange. I was hoping it would be Sansone so I could talk with him after, but I didn't feel comfortable speaking with the other dentist who checked my teeth as she also was not someone I normally had appts with in the past. It was an uncomfortable and pretty painful visit (considering I had nothing wrong), so I am going to be transferring. read more

I've been going to Dr. Sansone for over 20 years. By this time, I think he's worked on every tooth in my mouth and ALL my experiences have been great. He tells me what he's going to have to do, numbs you perfectly and continues to ask throughout a procedure if I feel anything. None of us like paying for Dental or Medical, and yes Healthcare is expensive in this country, but we shouldn't expect our Dentist or Doctors to do work and not get paid. Come prepared people !! Nothing is free! His staff is also very friendly. read more

We tried to request our dental records and they said they were going to charge $25 for our own dental records. We have moved before and never been charged to get my own dental records to take with us. The receptionist was rude to my wife, and when I called to say I am sure there was a misunderstanding between the two of you, she decides to tell my how rude my wife is. The front desk does not know how to treat people, and Dr. Sansone has been missing for months. I can't recommend using this office. read more

Dr. Sansone & His Staff Are Amazing! I Have Been A Patient For 6 Years And Will Never Go Anywhere Else. If You Want To Have A Beautiful Smile Dr. Sansone Is Your Man! read more

Empty doctors office and parking lot. I arrive at 2:50 for a 2:45 appointment. Three women in reception refuse to acknowledge I have walked in, including the dental hygienist that would be doing my cleaning. After a woman gets off the phone about 5 minutes later, she says my appointment had to be rescheduled! I waited six months for a dental cleaning! I understand I was 5 minutes late due to traffic, but it hardly seems unreasonable. Ignoring me at reception, telling me I have to come back when their office is empty is ridiculous though. And they had the nerve to lie and say they called me at 3pm wanting to know where I was. My call record says 2:50pm, exactly when I was walking in and probably why two of the women were on the phone. Manager refused to acknowledge my call record and tried to say my iPhone with automatic clock sync is incorrect! This is the second cleaning appointment that has been messed up by this office. The first time, I called to schedule an appointment and when I came in they didn't have it in their records as a cleaning. Told me I had to come back several months later. Update: made it to my NEW dentist's office 5 minutes late and they didn't cancel my appointment! Amazing. Receptionist actually greeted me when I walked in as well. Customer service is great so far, something Robert Sansone's office could learn. Also, I have video of exactly how I was treated by the Office Manager and staff at this office. They should be ashamed of threatening patients. And embarrassed about writing false reviews to boost their falling numbers. read more

Robert L. Sansone - Empty dentist office parking lot. Orange car is mine. - General Dentistry Near Me - Pottstown, Pennsylvania

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Love this office! I rather dislike going to the dentist but I look forward to seeing everybody here. Dr. Sansone is wonderful with everyone and you can tell he loves what he does. I have been going to him for 20 years and since I moved away, I drive 1.5 hours to see him because once you find an awesome dentist, you stick with him. And I don't just go for regular cleanings. I have had several root canals, crowns, an implant and two extractions. And the office staff is the best. Every single person there is WONDERFUL! At my last visit recently I overheard Dr Sansone greet a child and he was so good with her. If I had children, I would definitely bring them to this office. And just like the message you hear when you call his office, this place is STATE OF THE ART. Feels so clean and open and airy. I get to watch birds at a feeder while sitting in the chair and they also put a purse hook in each room for me. Why go anywhere else? read more

Found this office because part of an old filling crumbled, but it wasn't causing any pain. The office scheduled me for an "emergency appointment" even though I didn't need one and didn't request it. I guess they can charge the insurance company more that way.... After x-rays, the dentist said I had a cavity deep in one of my teeth. They keep digging and digging. They gave me 7 shots and I could still feel the drill. And after it all, nearly a year later, I now have pain in that tooth where there never was pain before. I didn't come in with cavity pain, but I left with life long sensitivity to cold, heat, and sometimes it just aches for no reason. I should have saved my money because the pain can be unbearable and nothing can be done. read more

My boyfriend urged me to try Dr. Sansone's office and I am so glad that I did! The facility is beautiful and clean. My name was called within a couple minutes of signing in and Rekia (sp?) kindly completed my ex-rays. Amy did a fabulous job of cleaning my teeth and explaining each step of the process. Dr. Sansone came in for the exam, and like the staff, he was incredibly friendly and professional. Very professional staff on all fronts, and I cannot recommend them enough. read more

Dr. Sansone is all about the money.. not the patients wellbeing. He shot me up with Novocaine to inject a medication into my tooth that was bothering me only to tell me he couldn't do anything for me when he found out I didn't have the cash at that time to pay for the procedure! He totally ignored me and sent his staff to tell me he couldn't help me out unless I paid the $60. I left the office with a numb mouth and no work done!!!! Pathetic. My daughter had a painful tooth which was examined by the other dentist in the practice. She did nothing for her and sent her home . That night she was in extreme pain . When I tried to reach Dr. Sansone that same night through his emergency line he never answered or returned my calls. The next day I was told by the office staff that he left his phone at the office the night before and that is why he didn't get back to me. Well, if you're on call then I would assume you would drive back to your office and get your phone!! Nevertheless we never received a call and when she was finally seen the tooth was abscessed! I would think twice before seeing this dentist; he is only there to get as much money out of you as possible and scam your insurance company. The staff and hygienists were very nice and great at their jobs. Kudos to them for their hard work. Also, three new dentists were in and out of the practice in the few years that we went there... Hmm, makes one wonder! read more

two broken implants,much pain,errors upon errors,he wanted to keep digging but grew weary and had concerns about his ability to get it done. plus I need my jaw ( I'm funny about that ). after the second break began referring to mentor with a passion,maybe should have found his mentor and let him/her perform the work. out 4000 and no tooth..... read more