Ryan was our second realtor after our first failed attempt to sell our home. After a few modificatioms per Ryan and team. We were to relist our home and had an offer and in escrow in less than 10 days. read more

We recently sold our house in Irvine due to a relocation. We wanted an agent that knew the area well and we decided to go with Robert Mack. We had a great experience with Robert, Tania and his team. He was highly recommended to us by friends of ours and has a great reputation in our neighborhood. For us, this was the selling of our very first home and we were not looking for the highest selling price. Instead, we really wanted a hassle free experience. Robert & Tania gave us the feeling that they would do whatever they could to meet our needs and provide us with a hassle free experience. Their proposal showed us their expertise in Irvine, which was very important to us. They knew the market well and we had similar ideas in how we wanted to price the house so that we could sell fast. These were the reasons we went with them. Our move date was set for July so we were planning to list the house in May to time our move out date. However, Robert told us that listing in March would help us sell faster as May/June is high season which would mean more homes would be on the market. We didn't want to list in March but we trusted his strategy. He helped us with preparing the house for market. He gave us referrals for a painter, handyman, and a staging company. We end up listing on Thursday 3/31, had open house on 4/1 and 4/2, and had 7 offers the following Monday. We ended up selling the house over 5% above asking with the terms that we wanted. We were hoping to sell the house fast, but we didn't think it would be done in less than a week. We are so glad we followed his advice in both listing timing and house preparation. We think all those factors helped us in achieving the "hassle free" experience we were looking for. Robert's assistant was on top of all appointments, paperwork, and keeping us organized. Robert always responded to our texts and calls right away and held our hand through everything. He truly kept us calm and talked us through everything and made us feel at ease. If I had to do it all over again, I wouldn't hesitate in choosing Robert, Tania, and his team to help us. They went above and beyond our expectations to deliver more than we asked for. We will highly recommend Robert & Tania to anyone looking for an real estate agent. read more

I highly recommend Robert and his team to anyone, especially first time homebuyers, like myself! I had no idea what to expect, I didn't know what steps to take to buy or even look for a home. I was so nervous even starting the home buying process and I am so grateful that I was referred to Robert and his amazing team! Robert and his team, specifically Kristy and Christian, made this home buying process so great! They were always available to answer ANY and ALL my questions, never once did I feel like I was being pushed into buying a property, and even after purchasing my condo they still continue to show their support! Robert and his team are genuinely wonderful, educated, authentic people, and on your side throughout the entire process. Thank you for all you guys have done and continue to do for me! I am so grateful for Robert and his team! You would be crazy not to use them read more

I worked with Robert and his team for most of 2018. The sale of our home was challenging to say the least but his team helped from the very beginning. Robert and his staff were very hands on, they helped us with every aspect of the sale. Robert has so many contacts and resources that doing the prep, staging, and repairs was actually the easiest part! I can't thank them enough! Robert, Tania, Kristy, Mike and Ryan's worked tirelessly to sell our home. Their hard work and dedication is unprecedented. It was indeed a team effort. They handled everything with professionalism, poise, and grace. Once our property was sol, they helped me transition to a new rental property. They orchestrated and assisted with this process, which was new and different from being a home owner so, it was grateful to have an expert team. I cannot say enough good things about Robert and his team. I highly recommend The Robert Mack Group whether you are looking to buy, lease/rent, or sell a home or a combination of them. Love and adore this team!!! read more

After going back and forth for months about whether we could afford to sell our condo and upgrade to a single-family home after expanding our family, my wife and I were recommended to Ryan Mcmillian by a friend of mine who was very satisfied with a home he recently purchased with Ryan's help. Let me preface the rest of this with this disclaimer - I am not a fan of the whole real estate jargon and often overly-confusing string of hoops that one must jump through to make things happen, so my stance prior to meeting with Ryan was not the most positive about the whole concept. Rarely do I have a 180-degree change of mindset on anything, let alone large financial decisions, but to my surprise I found that this team of individuals was able to de-mystify and simplify the whole process from the very first meeting onward. I was shocked to find that these guys speak in plain English, and are more than willing to take the time to break down the complex elements of the home sale and purchase process in to bite-size pieces that both my wife and I could easily understand, and in a no-pressure environment nonetheless. Within an hour of meeting them, I found myself engaged and willing to trust them with the sale of our home and the search for a larger home for our family. To add complication to things, we have a special needs child that make certain factors in a home a must-have. Both Ryan and Robert were more than understanding of our family's needs, and to my surprise they were able to find a wide range of options that not only met our specific non-negotiable needs, but met our budgetary needs as well. Ryan's patience was incredible as we searched and searched through several options until we found something that met our complex list of needs. His attention to detail and willingness to work with our complicated situation was not something we were expecting, and I found that it built a level of trust that made it much easier to focus on my family while Ryand and Robert's team worked to find us a solution behind the scenes. They developed a relationship with us that allowed us to let them align the pieces of the puzzle in the right timing, and make the moves we needed to in the time we needed to make them. We went from thinking that this would be an impossible task, to owning the home that we will likely retire in. I simply cannot recommend these guys highly enough! read more

My husband and I just moved into a townhome in San Clemente that we purchased with Robert's help. Every day for a few months, and sometimes multiple times a day, I had contact with Kristy, Robert's assistant. Kristy has an incredible wealth of knowledge, she always, immediately responds, and she is kind and compassionate during the very stressful and emotional buying process. My husband and I felt very comfortable with Robert and his expertise in Orange County is evident as soon as you meet him. Ryan was available at a moments notice in Robert's absence to show us some homes when we were in a time crunch and he fits right in with this excellent, ethical, knowledgeable real estate team. We highly recommend The Robert Mack team. You will enjoy working with them. read more

My husband and I were referred to Robert through some friends of ours. They told us we could not go wrong in using Robert, and they were absolutely right. We hired Robert as our agent to sell our house. The first time we met him, he met us at our property to review it with us and tell us what he and his team could do. He explained to us how the current market was and how we could work with it to sell our home. He is very professional and knowledgeable in his field. Punctual as well. If he says he'll be there or return your call at a certain time, he does. That in it's self is very comforting when you just want to know what's going on with it all. There is so much more I could say about how well he worked with us in selling our home, how kind and patient he was with us, the referrals he had to help us "touch up" our place...on and on. It did not take us long to sell our property as we listened to his advice and he was spot on. He got us what we wanted an seriously went above and beyond. We were very much satisfied with our decision to go with Robert Mack and his team. So, I can now say to others, you could not go wrong in using Robert Mack! read more

We first met Robert when we started our home search in 2010. Since this was our first time buying a home Robert took the time to explain every single detail of the home buying process. Due to life events, including the arrival of our first child, my wife and I decided to hold off on the home  search and knew that when we resumed we would definitely work with him. Two years later, we picked up right where we left off with Robert as if nothing ever changed including the quality of his service. We enjoyed Robert's thoroughness and knew that he genuinely cared about us finding the right home. Robert is more than a realtor he's a genuinely good person who has proven that he does have his client's best interest at heart. Robert never made us feel like he was too busy to work with us. He was always accommodating in showing us a home or answering a question very quickly. Rarely did we ever have to wait for Robert to respond to our emails, texts, or phone calls. When we would look at homes, he was honest and pointed out the good and bad in each home. We also never felt pressured to make an offer. If we were considering putting in an offer on a home, Robert would give us great advise on things to consider such as location, square footage, yard space, etc. He takes his job seriously and associates himself with individuals who, like him, offer quality service. After we purchased our home, Robert had great recommendations on people to use for home insurance, carpet cleaning, a locksmith - all of which we used, each one provideinggreat service. Overall, we had a wonderful experience working with Robert and know that he will be our realtor (and general go-to-person) for life. read more

Working with Robert and his team was a pleasure. My home had been on the market prior to working with Robert and did not sell. Not a good experience, I had not been in my home for quite a while and things that required attention (repairs, etc) were not addressed for which a lot of time was wasted. The second time around I spoke to dozens of agents, pretty much right off the bat I knew Robert was the person I wanted to work with. He seemed knowledgeable and honest and I wasn't wrong. The house sold quick and the process was easy and smooth. Without a doubt, if I were to buy or sell again, he's the person I would call. read more

I have known Robert for quite some time now, and have sent several referrals his way. Some of these clients were interested in buying/selling, while others were looking to rent. The feedback that I got from my friends and coworkers has been nothing short of spectacular. Robert goes above an beyond the normal call of duty to establish a comfortable, trusting relationship that is centered around the clients needs. There is no 'rushed' experience here. The amount of preparation, data/facts, and follow-up exceeds the service that any other realtor can provide. Trust me, he has interrupted our Napa dinners and golf games to answer his customers. And I get it - he prides himself on providing an experience that is unique and beneficial to clients and the community, like filming market updates for his social channels or throwing an open house fiesta with taco trucks and margaritas for the community at an open house showing. I have no doubt that the next time I need a realtor, I will fully trust Robert and his team with the experience, as the Robert Mack Group sets the bar for what any realtor should be - No BS - just honesty, integrity, and customer-centric. I would highly recommend you call him and talk to him. You will quickly see why he has such a fantastic reputation and gets so many personal referrals. People trust and love him. read more

As a first time home buyer, it was the best thing that we had- Robert. Robert, helped us in many ways- Shared his local area knowledge, Home layout pros and cons, and finally guided seamlessly through the closing process. read more

We hired Robert and his team to sell our home and to find us a new one. Despite the many challenges in selling our home his team encountered; the enthusiasm, positive attitude, creativity, and persistence of his team never wavered. We found Robert to be honest, to have integrity, and extremely knowledgable. And he achieved results! We could not have been happier with Robert and plan to use him again. We would highly recommend him to both sellers and buyers. Thank you Robert and team! read more

I had a great experience with Ryan McMillian as my agent! Even though I know I wasn't, he made me feel like I was his only client. He really listened to my wants and checklist for a new home. He's very knowledgeable of the OC market and was able to help me get a great deal on a little fixer upper I couldn't be happier with. The home buying experience wouldn't have been the same without Ryan! read more

We had a 100% positive experience using Robert Mack and his team as our realtor for our recent home sale. Our situation was complicated by being out of state for much of the process as well as the Covid-19 situation. Robert and his team not only made the process easy for us but also got us top dollar. With his overall real estate experience combined with his specialized experience in our local market, Robert helped us to not only to get an amazing price for our home but also to choose a motivated buyer. A buyer who held firm with the purchase despite the Covid-19 blowup that happened during our closing. The great organizational skills of his operations manager, Kristy, kept everything moving quickly and easily. Robert went out of his way to take care of things that were above and beyond for us such as oversee an estate sale. He even cheerfully intercepted a large (and heavy) package we had sent to the old address and handled the return for us. When the sale was final and the money in our account, we felt like pinching ourselves that it had really happened so easily. read more

I was recommended Robert/Tania through a friend and I had a much different experience than my friend. I think they're really nice people and they're responsive, but, in my opinion, they lack in the area that's one of the most important to me which is being proactive. We hired a full time real estate agent because we don't have the time to research all the areas, look at all the homes and et cetera, so, for example; when we ask an agent to please research specifics areas for school rankings and she tells us to go to Zillow or we ask for recommendations for good areas in Lake Forest and she says we should just look in Irvine or Mission Viejo, well, then... what use are you for us? I think they're probably good agents, there's a lot of review out there that back it up, and maybe they specialize in other things like negotiating a home, or selling a home or et cetera but if I can't even get out of the starting block and get some help, well, you see the impasse? I don't want to discourage anyone from using them, I think they're fine people and probably very good agents in a lot of other areas, but, for me, I think they're just too reactive and not proactive enough. I do wish them the best of luck however in all their endeavors. read more

When we started our search for a new home we knew we would needed the help of a good realtor but had no idea where to find one. During our search we met Robert and Tania Mack. I can honestly say we have been extremely fortunate in in meeting them. Firstly, we felt absolutely no pressure into finding a place quickly. Robert and Tania patiently took us to many home viewings in our search for the perfect house. When we found the right place Robert and Tania were extremely professional in the paperwork and formalities needed to close escrow. Robert and Tania covered all the bases during this process that even when a glitch from the seller's realtor came up we were fully protected as buyers. After the sale Robert and Tania have been excellent help whether doing current home value estimates or even recommending a good Air Conditioning service tech. Truly, Robert and Tania are more than just realtors, they are honest and caring people that we can call friends. Ivan & Nicola read more

Robert Mack is simply the BEST. He, along with his team of professionals will work hard for you, to ensure the best possible outcome for all of your real estate needs. We have personally worked with Robert over the past many years, with several types of real estate transactions for our properties, (including leasing out a condo in Irvine, leasing a home in Santa Ana, selling a condo in Irvine and selling a home in Santa Ana). The most recent transaction was selling our previous primary residence (a single family dwelling in Santa Ana/North Tustin) while residing in our new home in the state of Colorado. I would trust NO ONE else, with what I consider to be one of the most significant transactions during ones lifetime! Robert has always been someone we can count on, rely on - and someone who made us feel like our questions, or concerns were always his top priority, and was always readily available throughout each of our transactions from start to finish. Robert will create unique strategies, designed to accomplish the most successful and profitable outcome, while considering what exactly you are hoping to accomplish with your specific real estate transaction. When initially leasing and selling properties, we personally learned very quickly on that one of the most important elements in every real estate transaction comes down to having someone on your side who has exceptional negotiating skills. It is important to note, that when it comes to negotiating on your behalf, Roberts' negotiating skills are second to NONE. We will forever be grateful to Robert, for all he has done for us over the past many years. We will continue to refer Robert to all of our California friends and family. (And will secretly hope that someday he will consider handling real estate out here in Colorado!) Robert, thank you so much for another successful real estate transaction. ("WE DID IT!!") You are the best, and we are incredibly and forever grateful for all your efforts and hard work in helping us accomplish much success in all our real estate transactions over the past many years. read more

Our first experience with Robert Mack was when he helped us lease our Irvine home in "North Park Square." Since then, for the past 10 years, Robert has helped us buy and sell multiple homes in the Irvine area as well as lease out our properties, always finding great tenants. Robert and his staff take the time to learn about what we are trying to accomplish and then provide us with different options and scenarios, permitting us to choose the option that best fits our needs. Most recently, Robert helped us sell one of our Woodbury condos. There were four other identical condos on the market at the same time. Even with the competition, his progressive marketing technique produced multiple offers and our condo sold in a very short time. We can't begin to express our gratitude to Robert and his team for their excellent communication, guidance and assistance that we have come to depend on through the years. We always welcome and appreciate the new insights Robert gives us. Being that we are out-of-area property owners, the service we get from Robert makes the buying and selling process smoother and more efficient. So when it comes to selling, buying or leasing a property, we feel that Robert Mack and his team are second to none. read more