DO NOT BUY OR SELL THROUGH THIS BROKERAGE…read more I am a buyer and this firm was representing the seller. We agreed on terms, went through the inspection and appraisal process, and were set to close this last Friday. On Tuesday evening, Natalia Vaughn with Herron (selling agent) called my agent to tell us "the seller has no funds to bring to closing". This means they agreed on terms almost a month prior that they could not fulfill. The selling agent obviously didn't get a loan payoff, didn't advise her clients what they were agreeing to financially, and didn't guide them through the process properly. On top of all this, when the seller gave me a tour of the home he informed me that the selling agent (Natalia Vaughn) was a relative of his or his wife which was never disclosed on any paperwork. After finding out they didn't have the money, I proposed that I would pay a few extra thousand to come to a compromise and requested the selling agent also lower her commission since it was close to 8k and she was representing her family. She flat out refused. She didn't propose any solution to the issue. Just threw her hands up like "oh well". Because of this, I am now out $1300 between inspection and appraisal fees and my only recourse to get the money back would be to take her clients to small claims court. On top of all this, it also cost me extra money to push my current lease for another month or two while I find a different house. Highly suggest using a different firm as there are many great ones out there. This is just not one of them.

Agent was unknowable of how to display a home; more or less sell a home. Took pictures with a cell…read morephone instead of getting a profession photography. No mention of displaying, doing an open house, etc. just take everything out and it will sell. Worried about other homes in the neighborhood that was for sale.

You cant ask for a better realtor that knows how to get the most for you and your family.Jon and…read morehis knowledgeable staff are with you every step of the way. Jon sold me my first home and looked after every detail of the sale to ensure a smooth transaction.

We had the most AMAZING experience with the Brooks Group. From day one, we were treated as though…read morewe were their only client, knowing full well they were juggling dozens. Brittany was our agent and, I can say without a doubt, she is one of the best in the business. She learned her clients' wants and needs, she chased down properties she thought we would love, made appts on the fly, was accessible (even while on vacation...bad girl), gave us direct advice and support, and worked effortlessly to find us our perfect home at the best price. The Brooks Group is a fully dedicated team. The moment we put in an offer on a home, Blakely jumped right in to assist and aid us through the entire rest of the process. She effortlessly would: chase down answers we needed, schedule dates for inspections and appraisals, check in with us to find more ways to help and was on top of everything. She and Brittany were our team all the way through to the end and we could not have been in better hands. Thank you to the entire Brooks Group! We know that you found us the perfect home and will do it for every one that you work with. We are so excited to move into our new home this week. And, if we should ever move, you will be the first people we call to help us with the next stage of our lives. Thank you!

If you (as an owner) want to list your property with a company that does not respond to a client…read morelead, then this is the one to choose. Good luck!

When we decided to buy our house in 2013, we worked with David Cool and he was a pleasure to deal…read morewith throughout the entire home buying process. He's personable and down-to-earth. He was attentive and gave us brand new listings as they came up in our desired price range. He promptly met us at all of the locations that we were considering at that time. In the end, we were able to find our perfect little bungalow in Murray Hill and, although we hit a couple of glitches, we were happy with the final transaction. We really appreciated the effort, professionalism and dedication that he showed in helping us find and purchase our new home. Cool Realty is cool! Definitely recommend.

I have joined the homebuying club for the first time a little later in life than most. Every move…read morewe have done always came with an initial thought of buying, but we always seemed to get spooked away. And who could blame us - it isn't a small committment afterall, along with search after search, finding the right perfect place, the legalese, closing - it is not for the feint of heart. This was to be it. We needed the perfect realtor. There are so many out there. We called and met many - some good, some not so good, but never great. We were about to give up when I got in touch with Chad Harris of Coldwell Banker, Vanguard Realty, Inc. We connected. I can't tell you exactly why, but he listened. What a difference that small detail makes. From then on I'm not going to tell you it wasn't without its stressful moments, but Chad was always there with the right sound and honest advice. It wasn't always what I wanted to hear, but always on point. It is so important to make decisions based on the honest facts, along with the unbiased professional opinion when asked. This cannot be overstated. We found a home that matched every one of our wants and needs - the One! so-to-speak. I called him, long-distance, and on a Sunday no doubt. He made it happen. From offer to close it was about 4-5 weeks. A few stressful moments, but overall relatively smooth and we are extremely happy. I would like to tell you that our experience is typical in homebuying, regardless, there is no way it would have went the way it did without Chad Harris. He has truly raised the standard for what a home buying venture should be, talked me down when I needed it, the advice, the guidance, the professionalism, there is nobody I would trust more in buying or selling a home. Truly the hardest working person in real estate. Excited beyond words to begin our new chapter.

Chadwick is great. His enthusiasm is contagious and his hardwork shows through with the end…read moreresults. If you are thinking of selling your house go with this guy. He helped my sister and I get top dollar for our childhood home that we had inherited from out father. He met with us and explain our options and what we needed to do to the property to get what it was worth. It took no time at all to get a bid and sell the home. Thanks Chad for making what could have been a sad experience (selling our childhood home) into an extremely happy and exciting one.

What can i say-when you hire a realtor it's for an important life event-buying or selling a home…read more We hired Crystal early 2021 to help us select a home to build in Nocatee. Coming from Ohio we couldn't be down here all that much during the building process. Crystal was there literally at all the important stages! from signing a contract, the design center(a huge help), first walk through with the builder, hiring an independent inspector, checking up on our house without us asking and keeping us updated throughout the whole process. She was a welcome extension of us, representing us very well during the process. We are very pleased with our Providence home and not sure it would have ever happened without Crystal! You will not be disappointed!

Before I go into detail let me just say that our family was extremely blessed to have found Crystal…read moreto guide us along our new journey. Although it is recent it already feels like one of those moments in life that you look back on and realize how extremely lucky you were. For context we sold our house in NY in early March 2020 a week before COVID hit NY hard. At that time we were concentrating most of our efforts on Long Island, NY. Real Estate in NY was suspended a week after so we were in a holding pattern. One day during the pandemic in May, after weighing our options, we made up our minds and completely changed plans and went all-in to leave NY and look for a home in NC and FL. It was exciting and frightening at the same time especially since we have not visited any of the places we researched online. So the day after our son's last day of "virtual school" our family left NY with two cars packed with stuff and a dog. We had no real idea where we would end up. We visited homes in NC for a few days that we really liked and then made our way to St John's County, FL. I found Crystal on Google maps and made an appointment when we were in NY. We were focused on Nocatee, FL but were open to other parts of the county. Since we have never been to Nocatee, Crystal had us meet her at the Welcome Center. We had a presentation performed by the town representative and by Crystal and it was a perfect 30,000 foot view of the town and the communities. It also provided the perfect context we needed when Crystal took us to homes to view the entire day. Crystal's plan for us was to show us all the areas and houses available in our wheelhouse for the entire week. We wound up loving a house and area in Nocatee early in our search and Crystal assisted in the offer process. Typically in NY when the offer is accepted and you are in contract the real estate agent takes a back seat. The opposite happened here. After we went in contract Crystal showed us how much she cares for her clients. To say Crystal went the extra mile is an under-statement. Our family is unfamiliar with Florida so had a ton of questions with the closing, inspections, termite bonds, CDD, HOA, you name it. I can't remember how many times I texted or emailed Crystal about some question we had. And each time not only was Crystal super-responsive but she provided detail with follow-up. With all the moving parts of closing on the house of your dreams you really need someone who is super pro-active that can set expectations on every part of the process and Crystal lined up everything perfectly. We can't say enough. Thank you Crystal.

I moved into one of their properties the middle of November 2022, with them acknowledging there…read morewere things that still needed to be done. Well, 8 months later and nothing has been done. Now I get notice they are going to charge $4.00 a month to my card for me to pay my rent. I am 72 years old, in poor health, live alone, do not drive due to progessive blindness but yet they want me to go get a cashiers check and take it to their office on Blanding....BLANDING, the worst road to travel on any time of the day or night. I have sent two note to the office and no response from them. I guess they will have to come take me to the bank for me to get my rent money, then take me back home. Really River Oak Realty....be respectful to me your tenant that does't complain about things that you were to fix when I moved in.

I really appreciate all the reviews posted. I'm moving to the Jacksonville area next month and…read morecontacted this company for a rental. After reading all the negative experiences, I've decided not to go with this company. Companies need to realize that good business practices matter and customers do have a voice. I just feel sorry for the owners who are losing money by not having their homes rented.

Best realtor team around! Such an easy process with everything. Communicated well and…read moreknowledgeable. Thank you for your help for the purchase of my first home.

From the owner: Looking for an agent? Contact us today!read more

I very rarely write reviews and actually make it a policy not to do so but Pam Lemos has…read moreconsistently gone over and above that I felt it was warranted on this occasion. I manage properties in the UK and one in Florida the difference in service from Pam is truly night and day - thank you for all your support and world class service

Kellar always responds quickly to any situation that may arise. Every contractor they send to…read morehandle an issue has always been very experienced and professional. I would recommend Kellar to anyone.

Marlon is a Remarkable Financial Consultant and also a Remarkable Realtor. He is very knowledgeable…read moreand provides financially sound advice and direction in both fields. If your desire is to achieve Home Ownership of Financial Security, hire and listen to Marlon.

Working with Marlon, Ruth, and Kanisha has been a great experience! They were very professional!…read moreWith their help, I was able to create a plan to pay off my debt in 13 years, secure my future financially as well as creating generational wealth for my kids. I would definitely recommend this team to help get your life financially secured!