Robert and his team were absolutely incredible in helping my parents sell their home. From the very beginning, Robert was communicative, professional, and--most importantly--compassionate. He took the time to truly understand what my parents wanted and went out of his way to make sure they felt comfortable and supported every step of the way. My mother often had health issues that made it difficult to leave the house for open houses, but Robert was always flexible. He never made us feel like anything was an inconvenience--he simply made it work, even on short notice. That level of care and patience was so appreciated. To be honest, my parents were not the easiest clients. As their daughter, I often felt frustrated or exhausted, but Robert remained calm, understanding, and solution-oriented the entire time. He never complained--he just kept finding ways to accommodate their needs. Robert's professionalism is unmatched. He and his team handled everything--from staging the house beautifully to helping me find movers, and even bringing in a handyman the day before an open house. Every detail was covered. He came to every meeting with a plan, a timeline, and a clear vision. What really stood out is that Robert understands selling a home is more than just a transaction--it's an emotional journey. He respected that, and he treated my parents with such kindness and dignity. That made all the difference. I can't thank Robert and his team enough. They went above and beyond, and I would recommend them to anyone looking for a real estate team that is professional, prepared, honest, and truly caring. read more

I highly recommend Robert Song and his team. They are amazing to work with from start to finish. Robert and his entire team make you feel like a valued friend without lacking any of the polished professionalism you expect from someone advocating on your behalf. As an inexperienced seller the Robert Song Team held my hand every step of the way. They were present for every vendor interaction and recommended ways to maximize my profits. Robert helped me to select which items to repair on my home to get the best return on my investment. He also helped to find a contractor and assisted in ensuing that the work was done on time and on budget. I greatly appreciated the level of communication I had with the Team. I never had to wonder what was going on with my sale. A number of issues arose, and Robert was on top of every single one. I never had to worry because I was able to trust that Robert and his team had things under control. When a problem arose, someone contacted me right away and they always had a solution or two on hand when telling me of an issue. I felt like Robert truly listened when we discussed my level of comfort with risk and my home sale and new home purchase goals. As a result of really listening to my needs and my comfort level, Robert suggested solutions that appropriately fit my needs. Even through unexpected challenges, Robert sold my home with multiple offers in under a week! I would recommend Robert Song and Team every day of the week without hesitation. read more

We were fortunate to have Robert take us on as clients especially since we were trying to purchase our first investment property in the midst of a crazy sellers' market. With his extensive experience, Robert was able to give us a lot of valuable advice, allowing us to determine the right houses to buy and the right pricing to offer that made sense for our situation. Robert was patient throughout the whole process, checking out house after house with us and never pushing us to settle. He also pointed out any concerns he knew about with the houses we were checking out. He offered his opinions without forcing any of them on us. And for every offer that we submitted, Robert put in his best efforts to help us make it as strong as possible and fought for each and every one of them. As a result of Robert's advice, persistence, support, and tactfulness, we were finally able to beat out others and get our offer accepted. But beyond that, when we informed Robert of our desires to close earlier than our original closing date in the middle of escrow, he employed knowledge from his past experience and worked to get us something called gap insurance, allowing us to get the keys on our desired date even though the county couldn't actually record earlier due to pandemic delays. We had a stand-up experience with Robert and can't thank him enough. We highly recommend anyone looking for a realtor in the Pleasanton/Tri-Valley area to reach out to him. read more

My wife and I recently sold our home with Robert Song, and we couldn't be happier. After a thorough process of interviewing numerous agents, including top neighborhood agents, we chose Robert for his marketing plan, negotiation strategies, and extensive track record of home sales in the Bay Area. His office wasn't local to our home, but Robert made it clear that a higher sale price isn't dependent on proximity but on maximizing exposure, high-level presentation, and skilled negotiation. And he was right--he exceeded our highest price expectations, knew the profiles of buyers and agents, and broke records in our area. I've followed every sale since, and none have come close to what Robert achieved. Since we moved to another part of the state before preparing the house, we entrusted his team to handle everything. From securing bids for painting, inspections, and strategic updates to managing repairs and landscaping, they executed flawlessly. Throughout the entire process, Robert and his team kept us informed, communicated clearly, and were always available for any questions or concerns. Their professionalism made the sale smooth and stress-free. Having worked in M&A for years, I've heard many sales pitches. I can confidently say that Robert's commitment to achieving the best result is genuine, not just about making a sale. His dedication to his clients is refreshing and heartfelt. There is no one else we would recommend more than Robert Song! read more

I wholeheartedly recommend Sam! My experience with him was exceptional, as he ensured that I felt entirely supported throughout the entire process, and everything was incredibly smooth and hassle-free. On the day I relocated, Sam had everything arranged, and we successfully closed the sale of the house within the same month, achieving a selling price that exceeded our initial asking price. Before working with Sam, I had heard glowing recommendations from various community members, and my confidence in him was further solidified when I visited his professional website and communicated with him. Collaborating with Sam was an absolute pleasure. His unwavering commitment to excellence, his kindness, prompt responsiveness, and the support of his outstanding team made the entire experience incredibly positive. I placed complete trust in Sam's expertise, and it paid off. Sam is your ultimate choice if you're searching for a real estate professional who consistently delivers exceptional results while maintaining a personable approach. read more

I contacted Robert's team after my mother had a terrible experience with another agent. Although the property type we were selling was outside the norm for the team (a mobile home), Robert was so quick to help and incredibly generous with his time and expertise. His entire team was always professional, kind, and extremely quick in their responses. He always made my mother and I feel confident in the decisions we were making, gave us updates quickly, proactively explained each process step-by-step, and made us feel like we were his most important clients despite how many others I'm sure he had on an ongoing basis. Bonus points for being able to speak with my mother in Korean as English isn't her first language! Made her feel that much more comfortable with the team when she was able to fully understand the process. 11/10 would recommend to anyone I know and will be reaching out to them again should our family ever need another listing agent! Thank you, Robert, Kelly, and team! My mother and I are forever grateful to you. read more

We can't speak highly enough about our experience with Kelsey. We met with a few other agents before choosing the Robert Song Team, but after speaking with them and learning about their analytical strategy and negotiation tactics we knew that this was the team we wanted to represent us in our transaction! Kelsey took the lead on our purchase and was extremely honest, transparent and hands-on throughout the entire process! We never felt pressured to make an offer and the team always went the extra mile to lay out all sides of the equation so we felt like we were making the most informed decision possible when submitting our offer. When we finally landed on a home that we loved and ended up in a bidding war, Kelsey went to bat for us and got us into contract! Even after closing, the team was there to help arrange for contractors and answer any questions that came up! We recommend Kelsey and the Robert Song Team to anyone looking to buy or sell their homes! read more

Robert has been an absolute pleasure to work with. He is very professional & knowledgable, with a lot of patience, not pushy, gave us time to think. He gave us lots of guidance and suggestions on every step. He is very friendly & is very comfortable to work with. He kept us up to date every step along the way on the purchase of our first home. We didn't know much about the process, Robert made it very easy. Robert has always answered our questions or concerns immediately and has spent time with us whenever we wanted. It is important not only to help in purchasing the house but to extend that help even after the purchase has been a great help for us. We really enjoyed working with Robert and we highly recommend him (and already have to our friends). We are very happy to write this review for Robert and we wish him and his family great success. Thanks Robert! Deepa & Shesh read more

Robert had sold two of the houses in our neighborhood and we figured if he could sell those two as a short sale, he could sell ours. Robert was very helpful throughout the whole process of a short sale and made this a positive and less emotional experience than we thought it would be. At every step of the process Robert would let us know and update us what the lenders would need and he was very persistent in ensuring the short sale went through. Robert was always available to answer questions and is very thorough in explaining the short sale process. We hope to work with Robert again one day, this time as a buyer. We recommend Robert to anyone planning to sell their house through a short sale or through a regular sale as he does not disappoint. He is very trustworthy and is instrumental in helping people go through a short sale in a record amount of time. read more

As first time home sellers, we were in an unfamiliar situation. Robert made us feel comfortable at our first meeting, and also presented the image that we wanted as our real estate agent. Robert and his Compass team guided us through the experience of preparing our home for todays buyers at every step, and was always available to answer any questions we had. He impressed us in the way he marketed our property using today's digital media world. He also updated us on the data metrics generated during the sale which helped us make important decisions during the process. His use of modern and also traditional sales techniques resulted in the successful sale of our home in the dynamic and ever changing real estate market. We also gained a friend we could rely on. Thank you Robert! read more

I had an exceptional experience working with Robert as my realtor. He provided outstanding service and guidance throughout the entire home-buying process, helping me find and purchase a home in a very short period of time. Robert was incredibly knowledgeable about the market, patient in answering all my questions, and understanding of the unique timing of my situation. What stood out most was how he went above and beyond to make sure everything went smoothly every step of the way. He was thoughtful about my needs, proactive in addressing challenges, and always made me feel supported in my decisions. I truly appreciate his professionalism, expertise, and genuine care of his clients. I highly recommend Robert to anyone looking to buy or sell a home - he's one of the best! read more

This is how I would describe Robert Song: PROFESSIONAL KNOWLEDGEABLE COMPASSIONATE and KIND We didn't know the first thing about short sales and he helped us with the process from start to finish. He is very clear about what we should expect, he is knowledgeable about real estate and he is very patient. Hiring him to handle the sale of our house was the best decision I made. Although it was a difficult time for me personally (my husband and I were divorcing), Robert took the burden of taking care of the sale of our house. He made it stress-free. He is a joy to work with. If you're thinking of buying or selling a home, do yourself a favor and call Robert Song. read more

I have known Kelsey for about 12 years, and I am confident that no one will take better care of their clients or work harder to secure the best possible outcomes than Kelsey. Kelsey is passionate about both real estate and helping people which shines through during every step of the process. She is extremely responsive, takes so much care to make sure that her clients are fully informed, and does everything she can to make sure that everything runs smoothly! I will absolutely use Kelsey Carzoli in the future for my next real estate purchase and will continue to refer her to all my friends and family! read more

I recently purchased my second home with Robert and his team again, and it was an exceptional experience from start to finish. Robert treated me like family, and went above and beyond to ensure that I found the perfect home for me. He was patient, knowledgeable, and always made himself available to answer any questions or concerns I had throughout the process. Even after the purchase was made, Robert has continued to offer his support and guidance to me whenever I need it. I highly recommend Robert to anyone looking to buy or sell a home - his expertise and care are unmatched! read more

Robert helped my husband and I buy and sell several houses over the years. He is very knowledgeable, super responsive and makes sure that you get what you need. We were never disappointed when working with Robert and would recommend him to any of our friends. Our last move was out of CA and sadly Robert could not help us when buying our new home. The experience was just not the same. Our realtor here was not our advocate, did not walk us through the process and did not help us fight for the right deal. We definitely missed Robert. read more

Sam Fitz-Simon was the right choice to list our home and assist us in finding our new home. Sam sold our house in a very tough market at the price we were looking for. His work ethic, marketing skills and knowledge of real estate made the selling of our home and the purchase of our new home smooth. Sam's attention to detail is unsurpassed. Sam truly cares about his clients. We always felt like we were in great hands. He went above and beyond for us. We highly recommend Sam and his team! read more

My Realtor is Sam Fitz-Simon, He is perfect support person. He always advised us good key points for house buying. His attitude with visiting open houses were really gentle , he answered all our questions but he was not pushing too much for us. Finally we could succeed to buy very good house. He support to connect us local venders for house improving and cleaning. We are satisfied his services, attitude and supporting us. read more

We had an excellent experience purchasing a house with Robert. He was always very honest with us, making sure we knew both the positives and the negatives about each property we visited. He was also extremely patient and never tried to pressure or rush us into making a decision. We are very grateful to have had Robert as our agent, and we highly recommend him to anyone looking to buy or sell in the Bay Area. read more

I had the pleasure of working with Kelsey Carzoli and highly recommend her to anyone looking to buy or sell their home. She really goes above and beyond for her clients and is so easy to talk to and approach with any questions. Kelsey will take the time to fully explain every step of the process, learn exactly what you are looking for and find the absolute best fit for you on either side of the transaction! read more