My account had been locked by Charles Schwab because someone had tried to gain access to my stock…read moreinvestments at least four times during a day mid-May. When I called the number posted when I was trying to gain access I was informed that I would need a security check by Apple which would require going to one of their stores and dealing with the clearance there. I chose to go to the Kenilworth office where a lady by the name of Kirsten Thiam contacted management to have my account unlocked once I showed her my drivers license which she photographed and put in my security file along with new passwords and a vocal password as well. This process was not easy but Ms. Thiam knew what she was doing and re-opened and secured my account on the spot. This took about 45 minutes to an hour but Ms. Thiam was undeterred and very determined to help me gain access and security to my investments. I am very grateful for her professionalism and help.

I chose this office because the Charles Schwab offices in Downtown had low reviews. I inherited a…read moresizeable trust and other assets that I wanted to consolidate. I made an appt and drove from my home in Chicago( 40 min drive). I met with a young girl who was obviously training or not well experienced. The Financial Advisor Lance was working from home and was on speaker phone the whole time. He did not have access to all the documents I brought. The young girl was flipping through the pages and it was obvious she didn't know what she was reading . I told him I didn't like the fact that I was on a phone in and didn't get to meet with him in person. He said he would be in office on Monday. Great, I'm working. Why did I waste my time today? Going to keep shopping for a brokerage with better customer service.

Had a small admin issue with my Wintrust account. Winnetka branch banker Erick G took care of it…read morewithin 24 hours. Wish every bank was this responsive, shout out to Winnetka Wintrust! Excellent customer service.

This is a great bank. Ive been using this bank, specifically this branch for years. The branch…read moremanager and all her associates are always friendly and try to help me 100%, as much as any bank I ever used in the past! They occassionally have the best rates around,and I'm very happy with Chris, Mary, and Liz. Dont hesitate to use this local bank. Mr. S

I've never had a less than great experience with all the personnel at this branch; from tellers to…read morebank managers, everyone has been helpful, pleasant and efficient. I could do most of my banking on line, but prefer to do it in person because my experiences there have always been so positive.

I've gone to a lot of there branches & this one LITERALLY "puts them to shame"…read more... 1st off- kinda wreaked of smelly armpit 2nd- there was already a line of frustrated, inpatient customers.... probably because.... 3rd- the only bank teller there didn't know what she was doing, nor was anyone willing to help her..... 4th- she needed approval to close my CD (which I understand).... However, has anyone in that entire bank ever heard of DISCRETION???? Guess not, I don't necessarily mind having people know my business, but I WOULD LIKE TO BE THE ONE TO TELL IT, thank you very much. Finally, 5th- I thanked THEM for their services, just out of common courtesy & I got an "Okay" in return.... WOW!!!! Glad I moved out of that neighborhood & into the lovely confines of Lincolnwood.....