I did not like the service I (did not) receive at this business. Newly retired, I needed help understanding the changes that would have to take place on my taxes. I was told the first year I picked up my completed taxes there, if nothing changed I could expect to pay the same amount in taxes for the next year. It was a manageable amount. "If nothing changed" was not explained. As a result, this year I had to pay $7000 in taxes. Nothing was explained to me. What may be obvious to them was not obvious to me. I went to a CPA for that reason. In the end, this year, I went to the office, had a brief talk with Roberts, learned nothing, paid my bill in full before I left - nearly $600, basically, for entering last year's information into their computer. There is nothing complicated about my taxes. I had not received the answers to my questions or information I needed. Roberts was not helpful. Two days later, I received another bill for $50. I was surprised, and I was insulted. I had paid my bill before I left his office that day. No one mentioned that a brief discussion with Roberts would cost another $50. And, when I got home, after trying several times to pay my taxes online, I figured out why I was having trouble, my address was wrong. The prior year they had entered the wrong zip code on my taxes. As far as I'm concerned, I ended up paying, paying, paying. I really do hate wasting my hard earned money. Sincerely, Obviously unhappy customer. read more

Michael Ocensak is fairly new to Roberts & Company, and they are lucky to have him on staff. Michael is always responsive, explains scenarios, responds to my questions, and always gets my returns completed in an expeditious fashion. I believe that great companies are made up by great people, and Michael is definitely contributing positively for the reputation of Roberts & Company as a trusted advisor when it comes to accountancy and taxes. read more

You are speaking to a conversation you were not a part of nor did you witness. So I guess you think I'm a liar. Enjoy the $257. We already argued on the phone about this. I would not trust you with my tax documents considering the last ones were held hostage. Maybe take a class in client retention. Also, Renee should probably not have a client facing position in your place of business. Thank you for defending terrible behavior and substantiating my review. read more

Steve Miller at Roberts & Co is excellent. I'm not a high powered guy, but I have worked with 3 other accountants for personal and business taxes, and Steve is head and shoulders above his peers. I am very surprised to read the negative Yelp reviews. read more

I highly recommend Roberts & Co. I've been going to them for years, and I'm always impressed by Steve Miller's competence, professionalism, and thoroughness. I feel safe and secure, because he seems up to date on the latest tax law changes, and absolutely ethical, hence, I never worry about being audited by the IRS, because I feel he "crosses all his T's and dots all his I's." I am a satisfied customer. read more

Worthless. Came back from a contracting job overseas and decided to employ this firm to "properly" do my taxes. The bespectacled gentleman who assisted me, a term which I use very loosely, quite literally almost cost me $7000. Number one, he had no idea with the foreign earned income exemption was. Number two, I was actually forced to do all of the research into the IRS tax code myself. Number three, Even after having to do all of the work myself and present it to my tax preparer who happened to be a CPA, allegedly, I was still charged full price for "services rendered." The gentleman stated that I owed $4000 to the IRS, when in fact I rated a nearly $3000 tax return. Needless to say expatriates need not utilize this business. read more

Professional, caring, thoughtful, full service to the individual need of their clients year to year. My family has been extremely pleased year after year since the last century with Roberts' firm. With The tax laws constantly changing at this time I feel safe and protected with my taxes because I know Roberts firm spends a lot of time learning and studying all the changes so they are extremely Current With tax laws Which will benefit Our family with individual and business taxes. So if you're looking for old school family caring and honest and integrity I definitely recommend the Robert's firm. Dr. M read more

Been working with Derrell for over 15 years. Always pleased with his knowledge, responsiveness, and professionalism (as well as being quite nice). Sure you have to pay for their services, but they are in a services company and I'm quite willing to pay for quality ... and that's what they've given me. read more

Best all around company I have ever used! They have been doing my taxes for 15 years and started doing my payroll a few years ago. They make life easy and always answer any question I may have. I also can't complain about what they charge me for their services! I highly recommend them! read more

Great service! I had a "tax problem" with my last 3 years taxes, Derrell re-did my taxes, figured things out, and even honored my coupon for all 3 re-files when he could have applied it to just one (of the 3)! Met with Derrell again to do my current taxes and it was easy, informative, I even got a refund! Office staff are very nice and welcoming too. Overall very easy to work with and competitively priced. Thanks! read more