Walked away on me let my issue with my mother's estate probate lay in a file for over a year unit I walk in they found the file never contacted me cost me 1000 dollars more in fines from the state that I mailed today read more

2/9/2023: Today is 2/17/2023, i.e., I was reticent writing a review for H & R Block due to waiting receiving the bottomline costs hiring H & R Block preparing my IRS State and Federal 2022 Tax Returns. Disappointingly, H & R Block is getting egregiously expensive for preparing my IRS State and Federal 2022 Tax Returns . . . I'm absolutely MIFFED!!!! From all the solar infrastructure I installed at my humble abode plus, a couple of tax deductions I claimed, H & R Block took $205.00 for tax preparations plus, $39.00 for depositing the remaining mere pittance, 2022 State and Federal tax refund into my bank account!!!! Therefore, I will definitely, seriously reconsider whether I will hire H & R Block preparing my 2023 State and Federal Tax Return due to the high cost preparing 2022 tax refund and their performance: I'm immediately contemplating canceling next year's appointment with H & R Block NOW due to absconding with a majority of my IRS State and Federal 2022 Tax Refund!!!! Unbelievably unsatisfied with H & R Block's tax preparations' costs!!!! read more

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They can't answer simple questions about return preparation and don't answer phone calls! H&R Block download software lists a "Help Center". After being transferred time and time again in a full circle taking nearly 5 hours (45 minute wait times with each transfer!), a spokesman said finally, after being unable to answer my question about an amended return, said I would need to talk to a "tax pro", and made a 3:30 PM phone appointment with the Placerville office. 3:30 came and went - needless to say, no call back. I called the Placerville office at 3:45 only to get a recording that stated "we're unable to take your call." H&R's customer service sucks!!! read more

Let me start by saying; I have always been pleased with our local H&R Block office, except for this year. I am very disappointed,frustrated and furious with the whole company and the way they conduct business and treat their clients! With that being said: I will never do business with them again for the following reasons: Fees were not discussed/disclosed upfront as they advertise. Tax preparer did not appear to care or be concerned about thoroughness or accuracy (using a minimum and maximum margin in case of discrepancies). Don't bother calling their Corporate Office because for 1 they send you to the Escallation Department then they appear be condescending and always cover for their own employees/coworkers whether it's regarding call backs they said they made to you or not responding to your emails (they didn't get my emails) H&R Block got the last dime out of me, as I said in the beginning...I will ever do business with them again!!! A question for the H&R Block's employee response You want me to call you so you can make things right???? How do you plan on making things right??? As for the response from them below; you had your chance for 2 months to care about your clients and make things right! Instead your company has done nothing but "over promise and under deliver" , treat me poorly! I think upper management needs to clean house and start over!! I cannot believe that the store manager can't pick up the phone and call to hear my side of the story and not just listen to another H&R Block employee!! read more

Worse place to get taxes done! I did my taxes in January and they said I can pay for them after They come in. Go to pay them in March and they then begin to explain to me that I had to pay then I would get my refund. Now it's almost April I call in and the hr block teller said they weren't even filed!!! I called them and she said let me check to see if the IRS accepted them. I payed $280 for me to have continually do their job. She said that she would give me a coupon for next year like I will ever use them again. I swear the 2nd year I did my taxes with them I had to wait till November to get my taxes. Complete and utter nonsense. Don't use them read more

The worst place to have your taxes done . I did my taxes on March ,18 of 2018 . waiting for months for my return after calling multiple times to see what was going on . That was in the month of May ! they finally said that the reason I haven't got my return was cause of my medical statement was never filed !!!!!!!Bs !!! I handed it directly to the H&R Block tax professional along with all of my children's .So the professional never filed my medical! during this time of waiting I lost my job my house And my bank account so I had to call in again to change my address they put it down as direct deposit that was into an account that was already closed which I Warned my tax preparer I wanted it mailed.. Long story short they did everything I did not want it done . I have been waiting six months now for my return . and just found out today that they still sent it to the accounts that I no longer have and now I must wait until the bank returns the check back too H&R Block again!!!!! So hopefully now I will get it in a paper check it is now in July25th no one can do their job right atH&R Block , from customer service all the way down to your tax professional and they charged me $500 to have their services one. I was going to this location for 14 years when "Jerry Morgan" was a manager I never had a problem ever!!!!! Now that he has retired this place has gone to shit!!!!!!! read more

Amazing tax time experience. Friendly customer service, fast and expert experience is clearly visible in this office. Jerry was fantastic and made a stressful time very enjoyable. First time using this service and I will be back next year. Thank you! read more