We started out with a simple oil furnace replacement from the flood, add more problems and time and…read moreyou get a mess. These people (I'm including the owner on down) went above to make it right, I can't say enough. Thank you all so much!

I got 4 consultations for HVAC installation in my tricky 115 year old house. Ledbetter had the best…read moreengineering ideas for how to get around my lack of attic & crawlspace. Clearly the most experienced of all I'd talked to. They installed, Helene flooded my property, they called me immediately & said "what do you need? We know you got hit." And they worked 14 hour days, 7 days a week to get people winter heat after the hurricane. They didn't even really charge me for labor on my hurricane hit situation & worked hard to get parts covered by warranty. They went above & beyond what I think any company would have done. I'm grateful they're part of our community.

I had a bad experience with them. The owner had me running all over town trying to get parts and…read moreaccessories right before a big storm (Fern) that was expected to hit right on the day of the job. I told him why I needed to rearrange the electrical system in my house. The purpose for the indoor work was to hook-up a power generator and getting it up and running outside. He didn't tell me in advance what accessories I'd need to buy. I was charged for his time waiting for me to get the items. It was very frustrating because the stores didn't have what I needed and I had to drive all over town searching for it. I would not recommend doing business with them without first getting a written statement for all the work they plan to do and all of their charges in advance. Also, one of their workers spilled gasoline all over and I had to pay twice to fill my generator. He charged me almost $2,000 when his estimate was for only $1,000. He acted like hooking up a generator is not his job as an electrician, yet a handyman would not have known what to do because this required specialized knowledge, something only a licensed electrician would be qualified to know and do the job correctly and safely.

Our Electrician Aaron was incredibly efficient, helpful and friendly! He got the work done without…read moreany problem. I will recommend him and Volt any day.

Very good company from customer service to field techs!…read more Technicians go over and thoroughly troubleshoot any and all problems that other company could not solve after 8 visits after installing brand new A/C unit!

I had a new Carrier 23 Seer Heat Pump and 96% Efficiency Propane Gas Furnace installed to replace…read morean old heat pump. It has been almost a year since the installation and it has performed flawlessly with the exception of the Xfinity thermostat which had some software glitches from Carrier that were resolved. This is a high end system and it works as I envisioned and has many options available through the thermostat that must be learned. I am having a whole house humidifier installed that will be controlled through the thermostat that will help with the air quality and efficiency. The installation was done professionally and correctly. The glitches were addressed quickly and properly. The installation technicians are knowledgeable and efficient. My heating and cooling costs are less even with Duke Energy's incessant rate hikes. I would recommend this company to anyone from a lower end budget customer to a high end.

After having experienced tremendous issues with a different electrician these guys are the real…read moredeal. Billy, Dan and Bobby took charge. They are knowledgeable, not arrogant (you know the type). They are reasonably priced and are quite busy as a result. They are a compassionate crew as well, scheduling our work so that we could move into our new home expeditiously. They are accessible, which also sets them apart from the crowd. You would be remiss to not call them first for your electrical needs.

Junaluska Electrical…read more Junaluska Electrical was contracted by our builder to do the complete electrical for our new home. From day one, Dan was wonderful to have on site. He was professional, did what he promised when he promised, and did it well. Our builder turned out to be very unscrupulous and caused many wasted hours for all of our subs, but Dan didn't complain and he continued to do excellent work. When the Builder unexpectedly pulled out and departed our unfinished job, never to return, Dan was professional enough to continue to finish the project with us. Dan was also much more aware of codes than the builder, and he was the one who got us to completion - again having to take on tasks that were not his responsibility. We are very grateful that Junaluska Electrical was contracted to do our job, and that Dan was assigned to us. I do not know what we would have done without him! Erica Dickerson Lower Burningtown Road, Franklin, NC

Left numerous voicemails and never received a single call back. Review is given on negative…read morecustomer service.

UPDATE: I sent this email to WNC 8 days ago in response to their factually incorrect reply and give…read morethem a chance to correct it or reimburse me for the $10,000 difference they stated in their response, and have not received an answer, yet another example of poor communication and customer service on their part: "The total quotes you gave me #2223, 2224, 2225, 2226 totaled $38,331.68. The total amount I ended up paying you was $31,365.69, ($3420.50 invoice #4129, $3279.50 invoice #4128, $6583.00 invoice #4127, $5652.50 invoice #4126, check #504 $12,430.19) a difference of $6,965.99, not the $17,000 you said in the response to my review. The difference in price was due to us having to change the fireplace order because your employees measured incorrectly, not because you gave any discount from the damage or inconvenience. The cleaning and repairs were due to your company's negligence, and thank you for acknowledgement of that." I don't wish to argue this in the public space but only want to warn others that this is what could happen to them if WNC fails to do their job correctly again. I would discourage using them for any major project. ORIGINAL REVIEW (shortened for space): I wish I could say that my experience with WNC Chimney was anything but a series of disappointments and frustrations. Unfortunately, from start to finish, dealing with this company was nothing short of a nightmare. Let's start with the timeline. The initial agreement, as discussed with Tristan, was to have all work completed before my move into my newly purchased home on August 14th. However, the actual start date was pushed back to August 21st. We never knew day to day if they would be here, calls and texts weren't returned. What was initially promised to be a 6-day job extended into what was an endless ordeal, with the latest completion date being slated for November 13th, a staggering 84 days since the job commenced. We finally asked them to stop the job, remove their things and leave the premises with the job not finished. But it's not just about missed deadlines. The incompetence displayed by WNC was astounding. From botching the initial chimney measurement to the negligent behavior of the employees during the job, every step seemed to bring about a new disaster. Failure to properly cover my floors and furniture, turn off the HVAC and secure the area meant that soot from 100 year old chimney infiltrated every corner of our home and freshly painted white walls, necessitating extensive cleaning and even forcing us to seek alternative accommodation due to health concerns. After 5 days Ande finally arranged for ServPro to come and clean up the damage, it took 12 people from ServePro 3 days to clean up the mess that WNC left. The manager at ServPro told me that it looked like we had a house fire without the fire. The aftermath of their shoddy workmanship has been both financially and emotionally draining. We've had to invest in air purifiers, cleaning supplies, and professional services to rectify the damage caused. Our furniture, floors, and personal belongings were damaged, with some items requiring expensive replacements or repairs that we shouldn't have had to bear. We had to have the area around the fireplace repainted due to the scratches, our front porch had to be re-stained because they didn't cover the porch when they did show up and tracked soot in and out for weeks. When we had the 2nd company come to repair the job that WNC did they found that the both of the 3" liners for the fireplace insert were never properly connected to the cap. Both liners had unnecessary extensions pieces foil taped to each other, and lacked a hose clamp / screws to secure to the appropriate connection of the cap. To add insult to injury, there was never a mention of compensation for the additional expenses incurred or the unimaginable stress we've been subjected to. In fact they demanded a restock fee from us when we asked them to remove the partially completed job. We refused. It's clear that customer satisfaction is not a priority for WNC

I found this Company through the local company that provided us with heating oil. The furnace had…read morestopped and we needed prompt service. They responded promptly, came out a few hours later and restarted the furnace. Very nice to deal with and would strongly recommend.

AC unit wouldn't cool. Called these guys and they responded same day, troubleshooting problem and…read moremaking a repair that many others would not have found. All for less than $150. Honest, knowledgeable company

This is your guy to call for any electric repairs around Franklin! I was referred by a friend who…read moredoes carpentry and all things besides electric. His wife is quick to call back from a voicemail to schedule an appointment and always very sweet! They are professional, knowledgeable, and explain what they're doing every time. I always get more value than the job calls for as he answers my questions about other projects I want to do. One problem was very simple and he even didn't charge for that visit. They are too kind, call them!

Excellent service at a fair price. Showed up on time and promptly took care of our electrical…read moreissue. Highly recommend!

Colter is super to deal with. One call was just for information and he freely provided it and then…read morea few hours later called to check if it had worked. Great guy. So responsive and thorough. I highly recommend him.

Had a complicated request to run a 100 amp service out to a separate garage building away from our…read morehouse. Colter came out and devised a plan, gave us a fair price, scheduled us within a reasonable time and got the job done in two long days of work. Highly recommended and will use them again without question.