I took my 2021 GMC Canyon 2.8L diesel truck with 48k miles on it into Robertsons Automotive on Monday, 8/5/24. I spoke with Zach who told me they could run a complete diesel diagnosis on the truck for $370. I agreec and they proceeded to perform the diagnostic review of my vehicle. Zach contacted me and said that the diagnosis warranted replacing the fuel rail on the vehicle for which he quoted a price of approximately $2300 to do so. Trusting his diagnosis and agreeing to spend the money to repair the vehicle, I agreed to the repair. However, after replacing the fuel rail, Zach proceeds to tell me that the diagnostics were faulty due to no fault of Robertsons automotive but rather due to the fault of GMC not providing better information for them to use during diagnosis. Zach told me that I was going to have to pay for the fuel rail even though the vehicle did not need a new fuel rail. Zach also said they were going to move on and go to the next step the diagnostics said the vehicle needed which was a high-pressure fuel pump. When I questioned Zach about the cost involved for replacing the fuel rail and told him I could not pay for that if it was not what was required to fix the vehicle, he then said that he would see what he could do "to help me out " financially. Zach next told me that he was going to make a decision in his manager's absence to credit the labor charges for installing the inecessary fuel rail leaving me owing Robertsons appx $1100. I then got online and started looking at the GMC 5yr/60k mile powertrain warranty which specifically said it covered the fuel pump. I them spoke to Zach and informed him of this warranty information and he acted like he knew nothing about it and said that I should verify it with GMC by calling the dealership and giving them the Vin number and the mileage on the vehicle. I called Hall GMC Buick on the Loop in Tyler, Texas who verified that the fuel pump would be covered under the powertrain warranty. If I had not found the warranty information and brought it up to Zach, I am 100% confident that Zach would have gone ahead and sold me a repair for a high-pressure fuel pump for the amount of appx $4000. I ended up paying Robertsons automotive the $370 for the faulty/incorrect diagnostics and another $700 or so for the fuel rail that the vehicle did not need. I subsequently was told by Hall GMC Buick that the fuel rail Robertsons has unnecessarily replaced was ALSO covered under the GMC powertrain warranty. I then made Zach aware of this fact and asked him to refund the $700 paid for the fuel rail. I was told by Zach that he took my request to the owner and was told that "they had eaten the labor charges on it and that was the best they could do for me." I also asked that the truck be checked for excessive road noise while they had it. I was told that they checked it and that it was just the road noise from the type of tires that were on there. Upon getting the truck to GMC Buick, my truck was found to be severely out of alignment and the tires had worn unevenly and we're causing extremely loud road noise in the cab while under operation. GMC Buick aligned the front end and replaced all four tires and the truck now drives better than it did when I first got it. This should've been a no-brainer diagnosis for Robertsons who was so hungry for my money that they charged me for something I didn't need and when they could've aligned the front end and sold me four new tires. Go figure! I paid Hall GMC Buick a $120 diagnostic fee, which was later applied to the actual repair that was under warranty. Hall GMC Buick diagnosed the problem as a faulty fuel sensor located on the engine. The problem was not the $4000 high-pressure fuel pump that Robertsons Automotive tried to sell me. I am seeking a complete refund from Robertsons Automotive that I paid for an incorrect diagnosis and a high dollar part that was not needed. Very very unethical and inept business practices by Robertsons to say the least. CONSUMERS BEWARE !!! read more

I had my F250 diesel towed in for repairs and it was done in one day. Very happy with the professionalism and Zack was very helpful keeping me updated with pricing and status. They will be my go to for repairs. read more

We were traveling from the Houston area to Tyler on Friday to go camping for the weekend. Shortly before getting to Tyler, the 'check engine' light came on in our new Ford chassis motorhome. We wanted to have the code read to determine if we needed service ASAP or if we could make it back to Houston on Sunday to have it serviced at our local Ford dealer the following week. We stopped at Tyler Ford and they were unable (unwilling?) to help us by reading the code. They referred us to Robertson Automotive, so we decided to give them a try. We were very pleased that they were willing to help us with a quick code reading, despite the fact that they were likely not going to make a dime off of servicing our RV. I highly recommend you give them a try if you need service in Tyler. They were helpful and honest with us...and you can't ask for much more than that! read more

I just called Zach at Robertson Auto, when looking to purchase a new vehicle they spent tons of time talking to me about details, and offered a diagnose the vehicle and make sure I understood all the info needed. I was very impressed with the professionalism and quick response looking forward with dealing with honest mechanics. read more

do not waste your time.. took in for AC fix.. called and said it's ready.. they called back later and said something else was now wrong..it would be another 650.. not sure buy either misdiagnosed to get the 200 dollar fix.. then found another 650.. so I would have either drove off without it working or pay another 650.. my business and referrals would be for anyone else.. read more

I am military at home from being stationed overseas for the past 4 years. I brought my 1988 Mighty Max (which was stored) to David and his team went above and beyond to fix, tune, replace parts on my truck to make it run great. I highly recommend this shop for a few reasons. Great work, extremely trust worthy, honest about parts that need fixed to include any issues that might not have been seen in the beginning. David and his team made sure that my truck 1988 would make it from Tyler, TX to Minot, ND. I normally do all of my own mechanic work and I am very leery about taking my vehicles anywhere. I was beyond satisfied with the customer service and professionalism that Robertson Automotive provided. Thank you so much. For the record my truck made it to Minot, North Dakota with out any issues. If anyone has questions feel free to email me at mustangcobra1789@yahoo.com Thank you. read more

Robertson Automotive (David) is the most dependable and honest repair facility I have worked with. My son stored his truck in Florida 4 years while serving the military overseas. Robertson Auto was the 3rd and last shop the truck went to. David agreed to bring the truck in the shop on short notice and expedited repairs so my son could get to his new base in Minot ND. David didn't give us a sales pitch and his mechanics found serious issues we were unaware of, everyone realizing time was short and military pay is limited, they gave us a price to make the truck safe on the road and gave us the list of the remaining repairs still needed. Robertson's mechanics did an excellent job, the truck is running great! 5 Stars and some one you can trust (Thanks David!) read more

I doubted this place AT FIRST! I was worried when I came in. David greeted me at the door as I thought I was just checking for a fuel injector. Turned out it was the air idle control valve. The fixed it with a warranty and I started the truck up and it's excellent and their complete inspection telling me everything else that needed worked on but did not push me for them to do it. Got my truck and love their service! Definantly go here!!!!! read more

I've been using Dennis for all of my auto repairs over the last few years. I am driving old high mileage cars so I had to use his service a few times. I can't recommend him highly enough. He is honest and fairly priced. He diagnosed and fixed my issues correctly every time. read more

If you have another choice, take it. Save yourself some money or at least be smart and get a second opinion. Won't be going back.

The best auto repair in Tyler. Super nice employees & they keep you updated through the whole process of your vehicle repair.