I went into this branch to pay my escrow shortage and see about opening a checking account based on…read morea special offer and my dissatisfaction with my current back. I was immediately personally greeted in the lobby (a first at any bank) by Sheryl Billingsley. She was knowledgeable and an absolute delight to work with! The tellers were also fantastic! I was able to get my escrow issue taken care of and open my new account on my lunch hour. I will be closing my checking and savings accounts with my current bank and make this my go to branch!

The staff here is super friendly and helpful! They were amazing with my 4 kids while I opened a new…read moreaccount!

Went in today to add my parents to my safe deposit box and it has taken over 30 minutes just to add…read morethem to the list. On top of that, they had the nerve to display a sign that said "A refreshing absence oof rigamarole." I was tempted to just close my account entirely based on this one incident.

I have banked with this company for 10 years and was very satisfied now it has been taken over by…read moreanother bank and it is disgusting. I hate changing banks but I cannot tolerate this. Cannot get into my account, they don't send out statements anymore, etc.

Very friendly and professional service. I needed a document notarized and stayed to chat about…read morefuture financial matters. My banker was patient and eager to assist me.

Slowest bank ever. Taken over an hour for a wire transfer. Will not be keeping B of A as my bank…read moreafter moving to Georgia. People in front of me are just opening a new account. Two people that came in after me fell asleep waiting. Manager should have came out to help like they do in other branches.

I cant even imagine comparing this local Credit Union with a bank like BOA which has been sued…read moremultiple times and fined multiple time for their deceptive practices. I have been a member of this CU for several years and have never found them to be anything but honest and straightforward. I live here in Warner Robins not in Florida. I do very few reviews probably less than 5. This is a fine CU that is growing because clients are sick and tired of the dishonesty and trickery of large corporate owned banks. RUSH to this Credit Union for all your banking needs.

Avoid this bank at all cost. The customer service is rude when they can't figure out how to solve a…read moreproblem and your balance is always going to be less than it should and I keep track of every penny that I spend but undoubtedly it won't reflect accurately in my statement. Still to a major bank like BOA that will not put you through hoops to reclaim unauthorized money spent or erroneous fees when it comes to them just doing there job. Please don't waste your time

One of the few things I dislike about this bank is that they don't post your money at 12 a.m.; they…read morewait until 9-10 a.m., which is nerve-wracking.

I've been a customer with Robins for approximately 20 years. I never thought that I would have to…read moregive a bad review. But I have been given the run around in reference to a deceased relatives account. Nobody in that department has given me the correct directives as to what steps I need to take. Each day someone gives me incorrect information as to what needs to be done. It seems as if nobody is properly trained in that department. I'm a disabled customer, and can't keep running back and forth to bank due to their negligence. There's no remorse from them for their actions. I am very disappointed and surprised with this service.​

Great service! Angela Douglas went above and beyond! I am giving this place 5 stars solely because…read moreof her. She was professional and pleasant while making sure all our banking needs were met. Amazing!! I am so appreciative.

I called to see when my check will hit they never know it's always a glitch with a apology email…read morebehind it then it happens again 2 days later there's no benefit in being a robins member

The customer service at the Watson branch is horrible! Especially the black guy at the the desk he…read morewas extremely rude at me when I asked about receiving a replacement card asking me "what's wrong with y'all not keeping up with your cards" I have never asked for a replacement card until now so I was really confused as to why he was being so harsh! He also stated that they didn't have anymore and they would stop carrying them on the 15th! I was going to wait to order one but because I was going out of town and staying in a hotel I needed a card to use. Earlier this month my card had been compromised so they issued me a new one in the mail, again not my fault! I recently closed my account because the horrible service and my card being hacked. Do not bank with them!

If I could give it a negative 25 I would. This bank charge excessive fees to bank there, withdraw…read moreyour money, transfer money between accounts, and even cash a check written on their bank. If you bank here you should definitely check your statement. Otherwise the tellers are rude and most locations are closed. It's a damn shame they're still in business with all the bad business in the news. Stay away please run, unless you got money to give away.