absolutely fantastic really good quality and service- would…read moregive them 6 stars if I could. no fuss, no mess, really quick, would always chose them in the future

These reviews seem to be a few years back. We have had our quartzite natural stone (not quartz…read morewhich is basically reglued rock dust!) countertops for over a year (installed circa summer of 2023). Initially there was excitement. Quartzite is extremely dense and hard to work with, much more than mere granite. It takes many times longer to cut quartzite. The original cutting cracked on the machine. (We did get a lovely souvenir piece of it). To our surprise without asking, Solid Surfaces then cut the replacement in one big piece rather than two as usually done, which left no seams in the large L-shaped piece. It took a crew of five to haul in and place the main piece plus an island and two other pieces. Taj Mahal quartzite has an elegance that we admire every day. Best choice ever which we use everyday (although we do baby it to keep up the original appearance, cleaning up to not let anything stand on it for long).

Several years back I purchased a granite vanity top (with porcelain sink) for our bathroom. We…read moreprocrastinated installing it and then decided to sell the house. The vanity top traveled with us to the new home. Of course, as life would have it, the top did not fit in any of our bathrooms. The granite was very light in color, and looked similar to marble, so I held on to the top in the hopes that we could use it in a future remodel. Just for kicks I called Upstate Granite to see what the cost would be trim the the top to fit. The receptionists answered a few of my questions and then passed me on to a gentleman. He asked me very specific questions and gave me a quote over the phone. He told me if I dropped it off that afternoon, it could be completed by the following day. After chatting with the husband and and making further measurements, we realized more trimming would need to occur. We took the top over. The same guy (sorry, I can't remember his name) was available. He asked questions to get the full scope of the project, then advised us on the best solutions. He did end up trimming and polishing the top for us -- in less than 20 minutes. The piece is now installed and looks great! I can't compare prices, as Upstate was the only granite company I called. Their showroom is quite attractive, so I imagine I could have found a smaller place, with less overhead, to do it for less. However, I was pleased and would most likely return to them if I had future granite/marble needs.

Brian Morris, the owner has closed the doors on Upstate Granite and Marble defrauding the…read morecustomers. He has taken deposits for work and has ghosted the customers and is not refunding their deposits. My opinion is that anyone who is doing business with him to run away.

I will never go anywhere else. No handy man can do the job…read moreas well as they do. And Gurantee Warranty for the work and material. I had Alan the one man show gutted the whole Kitchen from the 60's Dark and dreay to New and Bright. Might cost more doesn't matter when your paying for Quality. The minute you walk in they are there to help and guide you through your design. No pressure Customer service is the best. Its not always about the money. Its how happy and satisfied you are at the end .

We were attempting to return as a repeat customer, but the experience this time was incredibly…read moredisappointing. I had to reach out a dozen times over the course of a month just to get a hold of someone. When I called the last time, the receptionist literally laughed at me and said, "Oh, you're the guy that keeps calling." I decided to stop by the showroom in person the next day, hoping to finally speak with someone. To my surprise, the receptionist there repeated the same comment and laughed in my face. Completely unprofessional as she knows how long I've been attempting to reach them. When I eventually did get in touch with the owner, he casually admitted he hadn't even started our quote. I told him he'd had it for over a month and could have at least reached out to say there'd be a delay as I had been waiting for the project. His response? "Yeah, just haven't had a chance" and that he probably wouldn't be able to get it done, wasting over a months' time waiting on him. This level of service is unacceptable. We will not be returning.

we had one of our bathrooms done completely and were so pleased with quality products as well as…read moreassistance in picking out materials with don and craftmanship and knowledge from mike,nick, and sean we had our second bathroom done 8 months later .they are gorgeous! when we had 3 small issues with shower dorrs mike and crew came ,fixed and completed job to our satisfaction,with knowledge of their products. they were great at being professional as well as respectful with cleanup thank you guys GR

The best!!!! Rochester Bath & Kitchen were EXCELLENT. Very professional, expedient, responsive,…read moreand on time start and finish.

Top notch highly recommend! All members of the oragnation have great customer service quality…read more The cabinet look far Marvelous. Great way to tune up the kitchen. We updated the counter tops and back slap a few years back and kept the cabinets because we liked the oak look. Well, things change so we hired Nu Look and they did a MARVELOUS job. Great people with a great concept. We added end caps on the cabinets and that was a home run for us. Nu Look came through

I've worked with Andew and Steph and the team at Nu Look only for a short time now, but these guys…read moreare professionals and really know their stuff in the cabinet refacing/refinishing world - knowing when it's a better option to refinish or reface vs go with new cabs is definitely not always clear cut, particularly with rehab properties and projects. So a trusted team is super nice to have!

I am so glad I found IVO - Jillian was so helpful. The worker's were great! They made sure that…read moreeverything was completed to perfection. My backsplash and countertops are beautiful. Thank you everyone.

My experience was wonderful. The entire staff is knowledgeable and professional…read more They replaced all my countertops and the finished product was PERFECTION!!!! They're definitely the very best in my opinion!! Thank you IVO. You truly live up to your reputation!!