The owner, Ronnie overcharged my card by almost $300 more than promised. He said he would look into it but never did. It's been months. DO NOT SHARE YOUR CREDIT CARD WITH THIS COMPANY!!! read more

I made a reservation with Rochestor Limousine for a party bus on April 23. The total for this reservation was $1500 plus tip ($300). The bus arrived on time. The driver was a man named Diontae. Within 10 minutes of our journey, it had become extremely hot in the bus. I tried adjusting the temperature using the temperature pad but it kept blowing hot air. I told Diontae what was going on. He made some suggestions but nothing he was saying worked. I had 3 other people in my party try, but nothing was working. It was an 80 degree day and the temperature inside the cabin read 87 degrees. I had two elderly people on board along with several children. The conditions were terrible. People were extremely uncomfortable and nauseous. Two people threw up (in bags) on the bus. When we arrived to our destination, I had told Diontae there was no way we could take this bus back home. The problem had to be fixed or the bus had to be replaced. I had texted Diontae during our time off the bus. He said the problem was fixed. We got on the bus and within 5 minutes, realized the problem was not fixed at all. As a matter of fact, it was HOTTER than it was driving down. The conditions were extremely uncomfortable and dangerous.  I called Rochestor Limo the next day and spoke to Ronnie. He told me he would call me on the following day to discuss (this never happend). I contacted the bus driver Diontae. I then learned that the bus belonged to Top Notch Limo in Troy (Ronnie's cousin). I called that office on Monday. Spoke to a young lady who told me someone from Top Notch Limo would be contacting me the next day. That also never happened. After contacting Top Notch again, they told me they would be sending me a check for a paltry $200-a far cry from the ONE THOUSAND EIGHT HUNDRED DOLLARS I paid these jokers. I contacted Ronnie from Rochester Limo. He said "Didn't my cousin give you $300?" No Ronnie, it was actually only $200. To say I'm unhappy is an understatement. I spent ONE THOUSAND EIGHT HUNDRED DOLLARS on a miserable experience that made everyone sick. My family is in the restaurant business and I deal with the public every day. I am not one to complain. But both Rochester Limo and Top Notch Limo are worthy of a terrible review. Both companies communicate poorly and are certainly not worth taking a chance on. Look elsewhere if you want a better experience than I had. read more

And rereading my review I wanted to clarify something. The man I spoke to actually said, more than once, 'We have bigger events and customers that we are catering to'. This wasn't just a loose paraphrase, this wasn't just my interpretation based on the tenor of his remarks, these were almost his exact words. But I put in subquotes because I'm a stickler for accuracy when quoting people and when people are quoting me. If I'm 110% sure of every word, word order, I use quotes. If I use subquotes it doesn't mean this is a slight recollection and maybe only partially accurate, I use subquotes if there is even a little uncertainty about word order, an article or a preposition. So even in my fury at this business' reckless disregard for me, my loved ones and my event, I'm still being accurate down to the last detail. read more

Standing outside in our driveway, headed to airport, driver 15 minutes late... called 24 hour number, driver MIA! That says it all! Won't let me give zero stars, but they don't even deserve that. Hello Lyft! read more

This is a dishonest deceitful company. They sold me a party bus which we mutually agreed upon. I completed my reservation form and provided my credit card information. 3 days before my event they called to inform me that they were unable to accommodate my reservation. They did not care that they had my reservation as well as my credit card information. They stated they had another event that was more important to them. They strung me along and then left me high and dry at the last minute. I am not sure if my credit card info will be shredded but I will be closely watching it. This company should not be in business. read more

Please do not give this company your business. A man by the name of Ronnie, gives me a quote, tells me I can see his fleet at their office location the hours of 10:00am-1:00pm. I arrived at their office around 10:30, which is located in a shabby warehouse, no one is at his office upon arrival. He tells me a man by the name of CJ will meet me at the office in 20-30 minutes. One hour pasts, I try to call their office phone number and no reply's. Horrible business practices! read more

We used this limo company for our July wedding and had just as terrible an experience as the other reviews suggest. I had tried to reserve in advance with my credit card twice unsuccessfully, being told the system was down, and having my phone calls ignored. No confirmation email till finally the Royal Park Hotel had to step in to make the reservation. Once we finally arrived we were told we could only pay cash. No one informed us of this in all our communication (or rather non-communication). He finally accepted accepted our Credit Card (which he was perfectly prepared to do) after standing around in my wedding dress at 2AM telling the driver I had no other way to pay him. The driver even had the audacity to suggest to take as to an ATM at 2AM in the morning to get cash, in our Wedding Gown and Tux as if we weren't already embarrassed enough. Don't bother lodging a complaint with them either. I work with Complaint Resolution at a Fortune 500 Company and I wrote a very courteous and well-documented email regarding our experience. I received a call saying they would follow-up but two weeks later I have heard nothing. Apparently completely ignoring their customers is how they deal with complaints. This definitely isn't how good companies operate which is hardly what I would call them. Don't take the chance of having the same bad experiences. You will not be the exception. This many bad reviews is not the exception, it is the rule for them. This was by far the the worst vendor I booked. I've never received worse service in my life. I wish I had read these reviews ahead of time. Do not book with this company! You will regret it. read more

Driver is an asshole. Asked for more tip after he was already tipped. The bride was inconsolable after this ordeal. Never trust this company. Bluetooth never worked either. Bullshit. read more

SO UPSET. We started our trip and the AC was not on. The driver informed us it would kick in when the bus started moving... this was false. About 10 minutes in we had to pull over because it was hotter in the bus then outside and everyone was dripping sweat and having trouble breathing. The bus driver said she didn't know how to work the AC and her boss said we have to deal with it or cancel the trip... absolutely appalling. The bus driver should know how to use all aspects of the bus they are driving. The driver should check the bus and all it's functions before taking a trip. We had to cancel the trip and thankfully found another company wanting to help us and provide us a bus. This is truly embarrassing for the company and they should be ashamed of their services today. read more

They don't even deserve one star. I booked a party bus for my wedding months out. I communicated with the company multiple times, including the week of asking if coolers were provided on the bus. I received responses every time. The day of my wedding, the bus never showed up. While I was in the middle of taking photos, my bridesmaids called because our bus was supposed to be outside. The guy was EXTREMELY rude and told us he didn't have a bus and didn't care. I tried getting ahold of the company afterward and what do you know- no response. Apparently if you book with them, they can decide if they want to show up or not. This is by far the most unprofessional and rude company I've ever worked with. Save yourself the hassle and book with other reputable companies that actually care about their customers. Do NOT book with Rochester Limo. read more

We booked the Tiffany 28 party bus for a birthday party. I don't want to accuse anybody but after reading the reviews it seems like the same thing happened to us. Our group of 28 dropped to 24 being that people were late to the bus so we left without them. This bus was meant to hold 28 people and all 24 of us were crammed in this bus, everyone being normal sized people. So I'm not sure if we got a different bus because it was supposed to be a black bus and the bus that picked us up was white? Which the exterior doesn't matter, but it leads me to believe that we got a different car. Especially since the drivers ticket said a Tiffany 27... The driver arrived 15 minutes early which was nice, but never showed us how to use the lighting and music options so we had to figure it out on the ride to our location. Other than that the drive was smooth, but he seemed to not want to talk to us unless he had to. The only big complaint that I have is the fact that I received an email back from the company with a rude response when I was just asking about things that were in their"contract" which I listed below (in pictures). I simply asked if the event of a mechanical breakdown ,would they send another bus out,or how does that work, also there was a 250 dollar fee is somebody got sick, that stated it had to be paid in cash that night. I'm not too sure who would have 250 in cash so I asked if you were supposed to bring that money the day of, and if nothing happened the driver would give it back to you... instead of answering my two questions pertaining to their contract I received a rude email back saying i had negative energy... just a little upsetting to be talked to in that way when I am paying their company 900 dollars. I'm hoping that they actually start treating their customers a little better when they have are concerned about something. Would've gave more stars if we weren't super crammed with less people than we anticipated, because if we had everyone we would've had to sit on peoples laps, but the party bus itself was nice inside, clean, and we had a good time. read more

Rochester Limousine - This was the response from the company. - Limos Near Me - Pontiac, Michigan

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Thought we had a reservation when you get an email confirmation of a booked day and time, however, on the day of the wedding and needing their service, when they were late, we called and they told us we didn't have a reservation. Matter of fact the person answering the phone said "what does an email confirmation get you?" So because of their terrible service and non chalant attitude of the person answering the phone, I decided to save any other bridal party from getting screwed, I'm writing this review. DO NOT USE THIS SERVICE!!! read more

This company canceled the party bus for our children's homecoming dance 5 minutes AFTER their scheduled pickup time. Do some research before trusting them to make your day run smoothly and without hassle! This is not an acceptable practice and I would never trust a company that would do this!! read more

I threw a company party and was able to book the brand new 45 seat party bus, it was awesome. Very comfortable and roomy to accommodate the party. read more

We had the driver for 5 hours, driver didn't even drive around before going to the destination. The music didn't work and the driver shorted us time. No way to change the lights or play music. Would not recommend to anyone. Would rate lower if I could read more

Horrible company. I just used them yesterday for a 50th birthday party to Detroit and they were a half hour late, had to call to find out where my Mercedes sprinter bus was as no one called me. Talked to a Very rude dispatch guy CJ as Ronnie was not around. Asked to speak to an owner or manager and the guy told me the owner was out of the country and he was it. Bus showed up after 5 calls and it was some Ford older model bus NOT what I signed up for or what Ronnie presented to me in our initial conversation and pictures. When I called to say this is not the bus I ordered basically I was told to go pound sand. This company is beyond horrible, very unprofessional and still charged me the same amount for being a half hour late and wrong bus! This used to be my go to company but now I would warn anyone about using them. Just awful. No star rating but you have to pick one. read more

Called to confirm an upcoming airport transportation reservation and spoke with CJ. He was extremely unprofessional and and unwilling to answer my question if we should allow more time due to the I-94 closure. CJ was so rude that I told him to cancel our reservation altogether! read more

This company's tag line is "we will do everything possible to exceed your expectation" however the owners did nothing to satisfy their customer and only use excuses to remedy the situation. We rented the limo for our wedding during a hot day in the summer however the limo arrives without air conditioning, radio was not working, the driver was incompetent and reckless (driving while answering cell phone and leaving the steering wheel unattended). Not only that, the company did not follow the itinerary we gave them hence, we have to guide the driver to the locations we previously provided. We tried contacting the office however they were not willing to work out a deal and requested to contact them at regular hours (Monday - Friday) for a resolution while we were being baked inside the limo. This was the most unprofessional company we have dealt with and there were some that are pretty bad. We normally don't write bad reviews however this company shows us why we should inform other potential customers to steer away. They even ignored the BBB (Better Business Bureau) request to respond. In summary, don't do business with this company! You will be extremely disappointed once they receive your money. read more

Received a quote online and they say they are open 24 hours 7 days a week. So I proceeded to ask them if I can see a few of the limos. They responded with a yes and that was the end of it. I stopped by on a weekday around 6:20 pm and the doors were locked. So i called the phone number and their answering service says " we are open 5 a.m. - 11 p.m.". Okay! So why weren't you open? I left a voicemail specifically saying this. It's 2 days later and I haven't heard back from them. I will go with another limo company since I cannot trust what was told to me. read more

First off, I was given a quote and told that was the flat out price with no hidden fees and included everything. When the driver got here I had to throw another $150 because his gratuity wasn't included. Also I arranged for a 30 passenger and received a 24 passenger! The system was out dated and they claim to have a new vehicle for you!! Our driver was incredibly rude and made our whole trip uncomfortable! Then when we got back he thought it was ok to yell and scream in front of our home at 1 am, considering we have neighbors it was so unprofessional!! I have used this company before and they brought me a limo where the heat didn't work and all of our guests had dresses. Horrible service that claims to be cheap but isn't worth $1. read more

I wish I could give this company a negative rating. They called my husband and I less than 24 hours prior to our wedding day to tell us that they could no longer accommodate us. I called to beg for a bus and they told me if I wanted a fixed bus that badly, I could come and fix it myself! If you have a big event, do NOT book them. read more

Overall, the driver was on time and picked us up where we were once we were downtown. Unfortunately, the experience on the bus wasn't the best. The music kept getting turned down even though it wasn't all the way up. Turned down where we couldn't even hear it at all. I then asked the driver to roll up his privacy window and the music didn't get turned down again until we were going home. Seemed like a great price but I guess you get what you pay for. read more

We recently used Rochester Limousine for our July wedding and for my bachelorette party. They were terrible at returning phone calls when my sister made the reservations for the bachelorette party and had a difficult time calculating the final bill and had to call her back after doing the adding. We reserved the limo for 4 hours (according to a printed contract) for the day of the wedding. The limo picked us up at 2:30 to take us to the church and at 5:10 our receiving line was interrupted because the limo had to leave at 5:30 because they had another obligation. They told our photographers to "deal with it." We had to cut church photos short and missed photos with my grandmother who is 91 all because they only gave us 3 hours and refused to add another hour because they had another obligation. We had to rush to the limo just to get a ride to the reception. I had to have bridesmaids sit on the limo so it wouldn't leave without us. Not only that, our contract stated we could pay with cash OR check the day of the service. The day of, we were told we could only pay in cash. The groom had to drive around town to take out cash to pay for the limo and was late to the church. The contracts are not clear. We requested 4 hours and got 3 and then had to pay with cash the day of. They are extremely unprofessional. The driver was nice and we understood it wasn't his fault but I have been telling all of my engaged friends who are from the Rochester area to not use Rochester limousine for any of their wedding activities. I am incredibly disappointed in the level of service we received and the fact that they did not abide by their contract. Everything else at the wedding was perfect except for this mishap with the vendor. DO NOT use Rochester Limousine. I would never recommend them to a friend. I called to complain and that got me nowhere. Apparently, I was given an outdated contract and that is my fault. read more

I knew I shouldnt have dealt with this service as soon as I spoke with the fast talking guy(C.J.) to make my reservation. No better way to start off a conversation with a customer than making a joke about his own wife. I specifically asked C.J how much it will cost and He said $175/hr with a 5 hour minimum and you handle the tip. I repeated to him "so 875 and I will take care of the driver and he agreed" I received my a confirmation which I looked at quickly to just make sure sure they have the correct pick up times and locations, not knowing other charges would be added on. Fast forward a week later for the day of my sons homecoming. Come to find out the bluetooth in the bus isnt working and they cant play their own music. Than I am also informed I have to pay $31 fuel fee and 20% gratuity(not including what I was already gonna tip the driver), which i was never told on the phone. So the driver gets the owner on the phone and he is yelling on speaker saying that gratuity is basic and offered to take the $31 fuel fee off and he and than he tried comparing the gratuity to a restaraunt. Keep your $31 buddy. I wouldnt care to pay whatever you guys asked, as long as your employee would have told me on the phone and not blindsided in an email. I have rented limos and party buses many times and NOONE has ever charged me any kind of gratuity and NO company has ever asked me to pay in advance. You have my credit card on file, just charge my card. Besides the driver which was being cool with the whole situation, this company sucks and read your email confirmations. They might put a charge on there for putting air in their tires too. read more

Very disappointed unprofessional, I have used this company in the past and recently called for a quote for an event. I spoke with Ron, he told me a price I told him let me talk it over with my party. I called the next day to book the sprinter, and CJ answered and was EXTREMELY unprofessional, rude and disrespectful on the phone. Laughed at me when I told him what the quote was and the event. I then stated " I spoke with Ron can I please talk to Ron I don't want to speak with you in regards to this anymore you are not being nice" he then said " it's not a matter of being nice". He then told me Ron will be back in and will call me back. I waited three hours later I called the company back and CJ answered stated he still hasn't came back. I then received a phone call an hour later from CJ STATING MY NEW QOUTE $200 dollars more. Never received a call from Ron, and I told Cj I will not being using him, and he then laughed again. I I ended up using another company, I loved them. Very sad because this company has really gone down hill lately. My friends and family will not be using them anymore. Your business is not respected here and they really should consider how they speak to customers. And you can see on the answers from the owner they take no ownership and or try to fix problems. read more

We decided to use Rochester Limo based upon their online reviews. The initial reservation and contract was signed three weeks prior to my mom's surprise 85th birthday party and a credit card number was provided for payment of the limo. During my conversations with Tamara, we specifically discussed the fact that I did not want a party bus or the Hummer limo--because Mom does not like Hummer limos. I specifically identified the SUV Excursion as vehicle of choice on the contract that I signed with Rochester Limousine. My choice was based upon the number of people in the party. I made it clear that we needed ice and the number of champagne glasses for our guests. It was also explained that people were both flying and driving in from out of state for this event. The contract itself identifies "VEH TYPE REQ'D: Excursion20." During my layover in Atlanta, I called Tamara to reconfirm everything that we had discussed and noted on the contract. It was then that she told me that they had sold the SUV Excursion to someone else and that we were to be upgraded into the Hummer for our party. I reminded Tamara that I specifically told her that we were not interested in either the Hummer or the party bus. I told her that there was limited time for me to find another limousine service since I was flying into Canada. To use my cell phone in Canada to find another company would have resulted in paying premium roaming charges. It was at this point that she offered to contact one of her sister companies. I was assured that all of our information would be provided to this new company. When the new company arrived, the driver asked for $530.00 - CASH! We also ran over an hour which came to an additional $100.00 cash payment. He refused a credit card which forced us to pool our cash together. I rarely carry a sizeable amount of money so my guests from out of town ended up helping me pay for our ride. Luckily we were able to pool enough together or we would not have had limo transportation. This was just unreal. Remember, I had a signed contract and was led to believe that my credit card covered the required payment! At no time was a payment in cash discussed during the five separate conversations that I had with Tamara. To add to this mess, the champagne glasses were not provided for our toast to Mom. We ended up drinking our champagne out of large plastic Slushie cups. In general, there were not enough plastic cups for our beverages. Our driver Dave (Motown Limousine) was the positive note for this evening. He delivered us to the event and back home without any incident. Buyer beware: They do not honor their signed contracts nor do they communicate changes to the contract. They did not call to alert us of any change to the contract that I signed nor did they make an attempt to find an alternative solution until I called them. We will not use this company again nor would we recommend them. read more

Wow. What a crock. Where's the option for zero stars? The driver did his best to carry out the orders from his boss "Limo Ronnie" by informing us that even though we reserved our party bus until 2am, and we were provided a quote for that amount of time, the "clock would start running again at midnight at the rate of $120/hour." So, an extra $240 was added onto our bill completely by surprise. With tip included, my $500 bus suddenly became a $750+ rental. To say I was upset is an understatement since the $500 was a stretch to begin with. The joke is on me for not reading some of these other reviews which are strikingly similar to my experience. read more

We had reserved our party bus weeks prior to homecoming and four days before homecoming we got a call that our bus blew up and that they can't do anything about it and we had a big bus so it's going to be hard to find another one and such short notice. When one of the moms went down there she saw the boss that they were promised in perfect condition and when she asked why they said it blew up they came clean and sad that someone offered to pay more but instead of telling us they overbooked they chose to tell us that blew up and gave a short notice and they should've helped us find a bus as big as big as the one we were promised because it was such short notice read more

If I could rate zero stars, I would. Completely ruined my wife's bachlorette party, then offered a shuttle service at the wedding to "make it right". First driver showed up and wouldn't leave until we paid a "mandatory $250 gratuity" that we didn't know about. After asking guests, the wedding party and threatening my mother, he left with $160. The Second driver was no better, with guests commenting on how rude he was. DO NOT HIRE THESE CLOWNS! read more

Terrible, Same problems as many of the others here. I was quoted one rate and then when the driver shows up there's a mandatory 20% up front in cash. They also had the time reserved incorrect and I had to pay the difference up front in cash because "the office is closed" and couldn't run my card. The pictures and vehicle they promised are far different than what I got, it was a standard econoline VAN which is not pictured in any of the fleet photos, no lights, no customization, no drink bay, no entertainment system, couldn't play my iPod because there was no headphone jack. The price was absolutely ludicrous for the vehicle they gave me. The driver was nice and he was well versed in bars / restaurants of the area. I won't be using them again. read more

I was requesting quotes from different limo companies in order to find one to use for our wedding. On their quote, they "claim" they can beat any price. When I found a lower price than what Ronnie at Rochester quoted, he responded, "Hi Lindsay, that is a great rate!!! I would jump all over that. Happy wedding planning. Ronnie" When a business makes a claim, they should stand by that claim. FALSE ADVERTISING! On top of it, I'm not sure how he meant that, but a more tactful response or explanation for NOT standing by his claim would have been appreciated. I will never recommend this company or use them. read more

Frank was the best driver ever. He picked us up 10 minutes early, maneuvered through heavy traffic to get me and my date to the Miley Cyrus concert Saturday, and was waiting for us outside the door at the end of the event, with no waiting. Superior service. I recommend highly. read more

We used Rochester Limo for our wedding day transportation. The 32 passenger coach was clean, spacious and comfortable, with a very nice interior. The sound system and climate control were each top notch. Amy, Ronnie and the rest of the team took great care of us during the booking process. Scotty, our driver, was kind, professional, accommodating and it was clear he knew the area. We were able to drop off our beverages a few days in advance and the bus arrived fully stocked with our drinks chilled. Everything went off without a hitch on our special day. Rochester Limo is great and gets our highest recommendation! read more

Just want to say how amazed I was with your service, I booked a limo bus for 32 high school kids and after talking to Ronnie he told me everything is all set, the day of the event the driver showed up 1/2 hour early, with a map to everywhere an amazing driver that talked to the kids and parents to arrange everything, such an amazing driver and very well organized so I would like to thank you Rochester Limo for the great Job you did yesterday and will definitely use you next time and I recommend you to all, please don't go by the bad review, they are a great company. read more

After contacting the company they did offer to send us another limo to use because they messed up so badly after the first night. Planning went well with Kerri (the owner) and everything went pretty well the night of the wedding. I wish that things would have gone this well our first experience with them but they did try to make it up. We still ended up paying almost $500 the night of the wedding in gratuity charges that were not discussed before the event. The same situation happened with my cousin in another party last weekend though. It seems like they are not very organized. They were sent the wrong vehicle last weekend (which is what happened to us) and were offered a $50 refund. It seems rare that people are getting the vehicle the request. read more

We used their service for our wedding. He gave me a flat, "everything included" price. Which sounded nice. I was very nervous from the start because there was no official paperwork or contract. And they wouldn't allow me to pay in advance with a credit card. We had to bring cash to the wedding. CASH ONLY. Even though friends of mine had used them in the past and used a credit card. But it gets worse. They forgot to pick up myself and the groomsmen! They just didn't show up! After scrambling for rides to my own wedding, the driver demanded payment in full when he arrived at the chapel with the bridesmaids, or he wouldn't take us to the reception. The driver was INCREDIBLY rude and demanded another $85 to make a stop to take pictures (between the ceremony and reception...which was discussed previously, was supposed to be included in the flat rate, and we were WELL within our window of time). We were forced to pay him. I contacted Ronnie (owner? manager?) in the days following the wedding looking for some type of reimbursement. After all, they completely left me and my groomsmen stranded. He told me, and I quote "I'm too f**king busy for this right now". I told him I would have my lawyer contact him if he wouldn't deal with me, and he told me to have her call him. That was 4 months ago. My lawyer has reached out to him SEVERAL times since, and he keeps giving her the run around (fake fax numbers etc). Will be taking him to small claims court here shortly. I would NEVER use consider using this company again. read more

Can I give them a negative star review?! DO NOT USE ROCHESTER LIMO! They are liars and scammed my daughter and her friends last year when we reserved a limo bus for homecoming. They sent an entire different company and a bus that was way to small for our group. We even confirmed the day prior and were told we were receiving the EXACT bus we toured when we booked it! DO NOT TRUST THEM!!! read more

The staff was great to work with prior to our wedding but our driver(Les) was horrible. We had the limo till 7pm and he was literally kicking us off at 6 because we arrived at our venue early. We told him we were waiting for a car to get there to put the coolers in and he proceeded to take the coolers off himself, place them next to the hall and drive off by 6:30pm. Unfortunately the tip is included in the price so we couldn't take some of his tip out for the service he provided us. He also kept coming into the limo and sitting with us which would have been ok once or twice but every time we stopped and parked he got out and came to the back of the bus with all of us which was a little weird for someone we didn't even know to celebrate our wedding with us. Very unprofessional! read more

Horrible experience. Booked the Tiffany 28 and none of the equipment was working properly. The Bluetooth was not connecting to our devices, the driver was not able to assist us, the knob for volume was missing, and the monitor was also not working. Before I booked the bus the monitor was tilted inside the bus, as if it were falling and I asked the technician if that could be fixed before my event and he assured me it would, it was not. The driver even mentioned them recently having a sweet sixteen party and having trouble linking the Bluetooth with devices. That told me it was a known issue they had time to resolve and did not. We tried calling the office multiple times and were not able to get in contact and when we finally were able to speak with someone he was not very helpful. We were asking for directions to sync devices and he was telling us to push things that were not present on the screen. I asked if he had an iPhone so we could FaceTime and he could better assist us and he was not willing to do that. I asked if we could get another vehicle and he said the whole fleet was out for the night. I asked if there was anything he could do accommodate us and after going back and forth for about 30 minutes he finally offered to give back $100 of the cash I paid to the driver for the ride which I felt was insufficient but I took because I had guests to pick up and a destination to make it to. Once we made it to our last stop the bus was pretty crammed. I had 23 passengers on a 28 passenger bus and I ended up having to stand. It was overall a terrible experience. Then fast forward to two days after my event I had a charge on my credit card for $118.80, a charge I did not authorize. I even told them when filling out the reservation form I would call and verbally give them my card number because I was uncomfortable writing it down and sending it in. Ronnie explained to me at that time no one has access to my information and it gets destroyed afterwards me faxing my card information is better because they get thousands of dollars in credit card fees a month. I still opted to verbally give my card number and they clearly still had my card information accessible because they charged my card without my knowledge, and did not send me a receipt or invoice. I called and asked about the charge and they said it was for the driver's tip. Throughout this whole process I was told by Ronnie that I determine the tip. I have nothing against the driver and had every intention of tipping him, however after the many inconvenient setbacks I was not willing to pay another dollar. Rochester Limousine should have paid their driver and taken the hit because they did not provide me with a quality experience, good customer service, or at the very least working equipment. They charged my without my permission, that is fraud and it will not be taken lightly. Also when I spoke to Ronnie again following the fraudulent charges, he hung the phone up on me multiple times and said to me "You're complaining about $118 f*cking dollars" exact words, my response was not very pleasant after that. I am truly disgusted with this company and encourage anyone considering doing business with them to not. read more

I requested a quote from this company then asked a question about said quote and was responded to very rudely. When I wrote back saying they would not be getting my business the employee started arguing with me and talking badly about the company I chose to go with. Very unprofessional and will never receive my business!!! read more