Went to the ER recently with an infection, and was billed $8k, because they wrongly coded it as an…read moreauto accident. This is not the first time I've had problems with billing. My last 3 mammograms were all billed as auto accidents.

I had an order for an x-ray of a suspected rib fracture. I also had foot surgery earlier this…read morespring and I am not really supposed to be walking on my foot much. I would really suggest having motorized wheelchairs available at the entrance.. there were none and I had to walk felt like a mile to x-ray, and then what felt like another mile to get out. And I know there are many people that are much older than me that struggle with the same problem.. if there was a way to let people know that if they have problem walking, they should be made aware of the distance to Imaging from the front entrance. Something important to consider to better show care for your patients ( customers) Lord knows we pay enough for it!! Disappointing!

I fell down the stairs and thought I sprained my ankle and it was improving. But my back began to…read morehurt so I went in to see if they could help. They got me right in, prescribed some medicine to relieve my back but wanted me to get my ankle X-rayed. Unfortunately I went in on a Sunday afternoon and they don't do X rays there so I had them done on Monday. Once they received the results Samantha immediately called to let me know it was in fact fractured. She referred me to an orthopedic doctor who I was able to get in the next day. She also was insisting I not bear any weight on my ankle until I saw them. She was so kind to help me figure out where to get crutches delivered. She was so helpful and caring. This was the second time I have used this Urgent Care and have great experiences both times! Thanks for your help! I'm only giving 4 stars because they don't do X rays.

In and out in 30 minutes. It's the only clinic we go to; for the last 4 years! Great staff, always…read morehelpful and knowledgeable.

Gerardo Pavone I am 73 years old. In June 2025 I didn't feel…read morewell, I had a running nose, clogged ears and sore throat, so I decided to be visited at Pro Health Urgent Care of Rochester Hills, the city where I live. The doctor told me that I didn't have a flu. She also told me that I didn't have an infection, so she was not going to prescribe an antibiotic because it would have been useless. She gave me a spray for the nose called Flonase. After a few days my condition got worse and worse, so I returned to Pro Health Urgent Care and this time the doctor corrected her previous prescription and gave me an antibiotic. That is: what a few days before she said was useless. In fact, I DID have an infection. And after ten days of antibiotic I recovered. So the doctor botched the first visit, and botched the diagnosis... After a few weeks I received from Pro Health a bill for the first visit, that I promptly paid. But then, after a few more weeks, I received a SECOND bill for the time I returned to the Urgent Care! Wait a minute: The doctor made a mistake and I am asked to pay twice ? If the doctor had not botched the first visit and had given me the antibiotic the first time, I would not have had any need to return. So I decided to dispute this second bill and called Pro Health customer service. The customer service rep took notes, and told me that someone from the claim department will call me in one-two days. Nobody called. After 5 days, I called again, and I was told that they had contacted the doctor at the Rochester Hills place but she had not answered yet, so they didn't call me back because they could not complete yet the investigation. Five more days have passed. No news. So I have two complaints: 1) The incompetence of the doctor who visited me at the Rochester Hills urgent care 2) The lack of attention of Pro Health Urgent Care Customer service when a patient has an issue.

New to Rochester. Located in a strip mall across the street is Pro-Health Urgent care…read more This place is so new, it's hard to critique when everything is new. I had to make a trip to urgent care after a bite from my friends Gritty Kitty. A day later had a bit of swelling so I selected this location. There were a couple people in the waiting room. I had to do the cursory paperwork, ID and insurance card. Within 10 minutes, I had my data verified and made the required payment. Another 5 minutes and I was in the exam room. The Dr was polite and seemed knowledgeable. Was attentive to my injury and health issues. A little discussion in regards to antibiotics that I can and can't take. Within an hour, I was in and out. I'd definitely go here again. Like all of these types of facilities, you may or may not get the same doctor and staff.

Ive come to this urgent care twice and both times had excellent care! Staff is knowledgeable and…read morefriendly. Honestly, I forgot why I went, it was about 2 years ago, but for something I knew thru common sense was easy to treat. FYI- They do not have xray machine there, my daughter discovered.

Exceptional service at this urgent care! They set the bar so high on my recent visit that I cannot…read moreimagine going anywhere else! From the moment I walked in to the moment I left, they made me feel valued as a patient. I was treated with sincere respect and empathy by PA Bogdan Peres as he navigated my options for treating a widespread exposure to poison ivy. He was knowledgeable and thorough and listened to my concerns. He then shard his reasoning behind course of treatment he suggested and I felt like I was in the trusted hands of a true health professional! Would never hesitate to return!

BEWARE!!!!!!!!!!!!! I don't even know what this place is. There is no way these people working here…read moreare real doctors or nurses. I wouldn't even go here if it was the last place on earth. Maybe start with wearing proper scrubs to at least look more professional. I don't understand why it took so long when no one else was in here. They lied about my daughter having influenza because we left before being seen since they made us wait forever for our swabs!!!

Doctors are equivalent to spirit airlines pilots except the pilots could provide a better…read morediagnosis. Get a real job mates, McDonalds is hiring!!!!

I went to the one in Rochester Hills. I was early and they were awesome! Got me in and out with…read morebroken ankle and cast in less than an hour! Everyone was very very nice!!

Horrible. Don't even bother making an appointment. Sat and waited for over an hour in a packed…read morewaiting room, didn't even end up being seen.

I am able to pre check in online and I'm always seen very quickly. If it's something I can't wait…read moreto go to my primary for, I always come here

This was our first experience with a Henry Ford Urgent Care center. The staff was friendly,…read moreprofessional and caring. I was particularly impressed with my doctor, Dr Bajpai, who was very thorough and really listened to what I had to say about my cold/flu. Thank you to everyone at the center!!!

Great experience every time! I'm so lucky I found this…read moreurgent care I have met all the doctors here(Holly,Christina, & L. barber,)they are all very Experienced , knowledgeable, and willing to listen.. Also an Amazing staff that's friendly and accommodating when greeted. I've been here several times also brought my daughter there, they do onsite rapid testing along with PCR testing sending out flu, Covid, RSV testing out to Labs with quick 24 hour results! The place is very clean, and spacious. Hours of operation are generous. I have moved 25 minutes away, and I still love coming here

Never wanting to go to the hospital I had no choice but to be seen by someone so I came here. Very…read morepleasant staff and professional.

From the moment I walked in, I was met with attitude. The female that checked me in was very curt…read moreand cold, she continued to be this way throughout our interactions. I will not say that she was blatantly rude, just very cold and impersonal, as if she did not want to be there. I did hear her talking with the other staff about a female coworker that they did not like. And another time, I heard them talk about another patient that had been in twice the week prior. While in the room that I was seen in, I could hear every single interaction going on within the lobby. The female that treated me was kind and courteous. Other than that, I was completely unimpressed. Most people coming to an urgent care are there because they do not feel well. If she can't have compassion, she could at least fake being kind. I will never come back there and I definitely will not be referring this facility to friends or family.

Eh. I prob won't go back. I like that u can save a spot here. You have to fill out all your info…read moreahead of time and upload photos of insurance card and photo I.d. I went there and waited.. only to find out they don't accept my insurance. They would have bee helpful to know right away, not after filling everything out, uploading all docs & waiting. I looked up that Henry Ford was in network & it was, but apparently "Go Health" Is not. I was very sick and it was Sunday, and not a lot of urgent cares are open near me. So I paid cash $155. They took me back and I waited another 45+ min and it went busy at all. I had to open the door, ask if they forgot me and the same Dr that was sitting there when I was taken in, was still sitting there. He then jumped up and came in. The girl had previously taken my vitals and throat swab. He said it was negative but clearly I was very ill. He said it was VERY expensive.. over $350 for them to test for Covid and Influenza so I went home and did my own. I called with results by 5:00p like instructed. They never called back until after my pharmacy was closed so I never got scripts til following day. The script was not believed to help, but said it was viral and nothing would work besides try steroid. Call back after 10 days if I'm worse. The place is not very clean.. and they seem ok, but not willing to do more than necessary. It was a long process for practically nothing.

My recent appointment with Elizabeth Evans at Corewell Health Grand Rapids Hospitals Neurovascular…read morepractice was stellar. Ms. Evans provided information and answered my concerns with the utmost professionalism and the perfect amount of friendly concern. I went in frightened and left educated and reassured I am on the right path to continued improvement. I was seen almost immediately upon arrival and the staff was friendly. I highly recommend this provider.

Absolutely terrible. My wife, who just gave birth 3 days ago, was sent to the ER from triage. Upon…read morebeing brought into the ER, a physician assistant came in to ask her symptoms. We have been here for over 8 hours now and have not seen a PA or doctor since. Nobody has explained any of the tests they have done or what they're looking for. We are receiving updates in her chart and that's the only information we have with no explanations. When I asked the nurse to speak to the doctor or PA since we haven't seen one, I was told "oh you saw the PA". When I responded that that was 7 hours ago when we first got here to ask my wife about her symptoms, the nurse stumbled over her words and told us that they were waiting for the doctor to review the test results. Again the results that nobody has explained to us why they even did those tests. Absolutely terrible experience