My recent appointment with Elizabeth Evans at Corewell Health Grand Rapids Hospitals Neurovascular practice was stellar. Ms. Evans provided information and answered my concerns with the utmost professionalism and the perfect amount of friendly concern. I went in frightened and left educated and reassured I am on the right path to continued improvement. I was seen almost immediately upon arrival and the staff was friendly. I highly recommend this provider. read more

COREWELL HEALTH | ROYAL OAK 1. Postoperative Care & Timeline of Events On July 21, 2026, I underwent sinus surgery. Prior to the procedure, my surgeon assured me that although he would be traveling out of the country during my recovery, appropriate coverage was in place to manage any postoperative issues. He also promised to call me personally to check on my progress. This never happened. Neither the follow-up call nor the promised coverage materialized: Onset of Complications: Shortly after surgery, I developed severe pain, uncontrolled vomiting, and a fever. Lack of Outpatient Evaluation: My repeated calls to the surgeon's office detailing my deteriorating condition did not result in an evaluation by a coverage provider. Emergency Department Referral: Instead of an in-office evaluation, I was instructed to report to the Corewell Health Emergency Department on Wednesday, July 29, 2026. 2. Hospitalization & Diagnosis Upon arrival at the emergency department on July 29, I was directly admitted to the hospital, where I remained through August 1, 2026 (5 North, Room 5645). I was diagnosed with a Pseudomonas aeruginosa bacterial infection--a healthcare-associated postoperative infection--and required three days of intravenous antibiotic treatment. I am currently seeking a legal evaluation to determine whether the lack of postoperative follow-up, the absence of covered care, and the delay in direct intervention met the appropriate standard of care, and whether these failures contributed to the severity of my infection and subsequent hospitalization. 3. Hospital Care Advocacy & Staff Recognition I want to explicitly state that my formal concerns regarding this stay are directed at facility resources and administrative oversight--not the clinical staff. The bedside team on 5 North provided exceptional, compassionate, and professional care under difficult circumstances. I have submitted formal award nominations to recognize the following individuals whose dedication made a challenging stay manageable: - Nursing Staff: Wade, RN; Olivia, RN; Kaitlyn, RN - Medical Team: Dr. Gilbert (Neurology) - Medical Assistants: Brooklynn, Syam, and Nicole There were no blankets or pillows available, and I had to sleep in my clothes on my first night. There were also not enough rolling carts available for the nurses, and the scanners were not functioning. As a result, staff had to use refurbished cell phones to scan patients' wristbands and chart! Last but certainly not least, there was no air conditioning, which made an already difficult stay even more uncomfortable. I have been to this facility multiple times for procedures, and unfortunately, I have noticed that the quality of the experience continues to decline with each visit. This is ultimately why I felt compelled to write and share my concerns. I hope these issues will be taken seriously and addressed, as patients and staff deserve a safe, comfortable, and properly equipped environment. While the care team was outstanding, the facility itself appears to be struggling with equipment shortages, malfunctioning technology, and physical infrastructure issues. My formal correspondence is intended to advocate for this clinical team so they receive the operational support and resources necessary to deliver the high standard of care to which they are clearly committed. Due to this experience and the serious healthcare-associated bacterial infection I contracted, I have lost confidence in Corewell Health Royal Oak. I will be seeking all future care elsewhere and will share my experience with others when asked. read more

My mom just got discharged from Corewell Troy and her experience was terrible. Coming from a medical family the quality of care was not the greatest. The nursing staff was top notch but the facilities management wasn't in the fact that she had to lay in her own filth for several days before they attended to her. 0 out of 10 would not recommend to anyone read more

This hospital has nose dived in terms of care quality since it became Corewell. I don't know if it's severely understaffed or what, but don't expect a nurse or tech to answer a call button anytime soon and don't expect them to do anything more than the bare bones requirement of their job. Nurses there aren't offering patient care - they're doing a job. There's a difference and patients are the ones suffering. read more

Absolutely terrible. My wife, who just gave birth 3 days ago, was sent to the ER from triage. Upon being brought into the ER, a physician assistant came in to ask her symptoms. We have been here for over 8 hours now and have not seen a PA or doctor since. Nobody has explained any of the tests they have done or what they're looking for. We are receiving updates in her chart and that's the only information we have with no explanations. When I asked the nurse to speak to the doctor or PA since we haven't seen one, I was told "oh you saw the PA". When I responded that that was 7 hours ago when we first got here to ask my wife about her symptoms, the nurse stumbled over her words and told us that they were waiting for the doctor to review the test results. Again the results that nobody has explained to us why they even did those tests. Absolutely terrible experience read more

Worse hospital ever! Go back to being Troy Beaumont! Miss diagnosed several times.... Sent a patient home with a stroke, rushed to Henry Ford, where patient was diagnosed properly! read more

Hey who ever answered the phone in mda clinic doesn't know how to call back we call 4 times last week trying to get appointment for a service dog app cause dr d need to run a test so he can fill out his part of paperwork but we can't do unless i have appointment so fix this issue please. Share this cause my doctor ask me make appointment corewell doesn't care about there patients or then getting medical equipment they need make there live better read more

One of the nurses stole wedding ring from my dad's finger. He is 90 years old. I called the hospital and I told him I got approved. They cannot help me so do not trust this hospital when you send your parents. read more

Corewell health has ZERO sense of urgency. The Dr's give a scary diagnosis, then want tests ordered then you have to wait weeks for an appointment for the tests to be scheduled, it's absolutely ridiculous. Don't diagnose cancer and then have a wait for testing to affirm the diagnosis. The office puts in the orders for testing then it can take more than 24 hours to process the order before an appointment can be made. Will not stay in this system, communication is poor at best. read more

If you get your mammogram here, be prepared to wait for it to be read in 7-10 days even with a maternal line of breast cancer in my family. Grandmother, mother, aunt. Beaumont was awesome. Corewell is understaffed and appears to care about revenue, not patient care. Beware! Go elsewhere!! read more

Corewell Health - Employee reviews. - Hospitals Near Me - Sterling Heights, Michigan

The thing that still strikes me months now after the birth of our child, is how Beaumont Troy, and just about every healthcare institution seems to fundamentally not understand why it exists. From the layout of the campus, to the design of the interior, to the service being provided by staff, none of it seems to be focused on treating patients and their families with comfort, ease, or respect. Do not get me wrong - we had experiences with several nurses and one physician that were outstanding. People who took the time to speak in detail with us, provide transparency, answer questions, and display genuine empathy to us and our newborn. My wife is in health care and so are her siblings. I know there are really quality practitioners out there that care and we should be grateful for the work they do. I also do not dismiss healthcare workers often have to see the worst in humanity and our not treated with the respect they deserve. However, those facts do not give a blanket impunity to not provide a quality service to everyone. Our baby required light therapy after birth and the first information given to us about this between the nurse and pediatrician provided conflicting direction. When my wife displayed some disappointment in four hours being added to the original length of time we were given, our nurse at the time bluntly told my wife that "four hours isn't that long." In one of my many comings and goings from the Mother Baby Unit through the locked door I made a bit of an exaggerated face opening the door which occasionally stuck a little on opening. As I passed through the staff member informed me the door was locked and she had to unlock it. I replied I was aware (considering I paused outside the door, locked eyes with her, and waiting for to hear the door unlock before I touched it I thought maybe she knew that as well) and that the particular door I used sometimes stuck a little bit. She replied "no it doesn't" and continued to explain to me how the door works. These are just two examples where I could not believe the interactions. No one is at a hospital for a fun reason. Why are we dismissing a newborn mother's distress? Arguing with a dad whose newborn is stuck in light therapy as he leaves to pick up their other child from daycare? It really shouldn't matter our situations - always show empathy to patients and you never, ever argue with a client. The campus itself has pretty obvious flaws I cannot imagine they are not aware of. The parking lot outside the birthing center has maybe 30 spots? Maybe 3 or 4 are designated 'Expectant Mother' parking. It is a mess. Cars parked illegally everywhere. I once had to park at the parking deck further away (an adventure of its own worth 5000 words) amping my frustration. Trying to get anywhere on the campus as a guest once you are parked? Also a nightmare. Stairwells that go nowhere or to different buildings. Elevators that don't work. The cafeteria featured little signage and a confusing layout. If you ordered chicken tenders they have to weigh them? All of this was a bizarre experience. I'm sure if you work at this campus day after it's all a no brainer and this seems like nothing. You know who doesn't work there though? Your patients and their guests. As it usually ends up being with me this all boils down to a customer service opportunity. Communication, transparency, empathy. Healthcare is stressful for everyone from the staff to the clients. Both sides of this equation should be intentionally keeping this on their minds. There are signs throughout the hospital reminding patients and guests to be respectful to healthcare staff - are their signs in the staff lounges reminding them to do the same for their patients? read more

My husband needed a pacemaker, and every one of both the doctors and especially the nurses were absolutely terrific! They were "Johnny on the spot" every time me (81) and my hubby (almost 86) we needed something! They went over and above to help us... Precious BLESSINGS ! Esp. on the 4th floor! Christine (a?) , Kelly and several other gals ... REAL BLESSINGS from The Lord! THANK YOU for being so attentive! I wish I could grant you all a giant size raise!!! From Jim and Nicki Owen Also, the fellow that brought us down to the valet service... WOW!!!! May you all be mightily Blessed! read more

My recent visit to the ER at Troy Beaumont -Corewell with my sick child was deeply disappointing. The care provided was inadequate--after administering an enema, no follow-up X-ray was performed to confirm if it was successful. This oversight meant my son went over seven additional days without a bowel movement, leading to unnecessary trauma and further treatments elsewhere. The experience was made even worse by the hospital's lack of empathy and logistical failures. The ER parking lot was closed, forcing us to park several hundred yards away and walk with my sick child. When we finally made it inside, security stopped us because I was carrying a small flashlight and pocket knife. After walking back outside to hide them in a planter (so my son wouldn't have to walk all the way back to the car), the security guard still refused to let us in, insisting they had to be returned to the car. This lack of compassion and understanding from staff--both medical and security--made an already stressful situation unbearable. Hospitals are supposed to prioritize care and empathy, especially when dealing with sick children, but this was far from the case here. I cannot recommend Troy Beaumont -Corewell based on the subpar care, poor organization, and complete lack of sensitivity we experienced. COREWELL HEALTH DOESN'T CARE ABOUT YOU OR YOUR CARE. THEY CARE ABOUT YOUR MONEY. read more

Corewell Health - Waiting - Hospitals Near Me - Sterling Heights, Michigan

See all

I'm going to post this whenever I can...I had surgery for a broken wrist on July 28 at Troy...not my surgeons 1st choice but they could get me in a lot sooner. Based on my insurance, they weren't top tier meaning I was going to have to pay a little more. Fast forward to a week ago, I finally got the statement, $2,484. Pretty large amount as I live alone, so I opted to ask for some financial assistance. Asked me about my income, mortgage, bills etc. A week went by and they reached out...after speaking with them, they stated I make too much. Did not factor in my mortgage, bills or anything but my re-occurring medical bills which 3 MRI's a year at around $1,000 a piece, blood draws for a new medication that treats brain tumors wasn't enough. Terrible...this hospital system is awful, it's a shame they are still existing...I will be giving them a bad review whenever I can. read more

We had an appt with a PA named Dr. Tam in cardiology area. Dr. Tam was fine, he was not the issue. The office staff was rude and dismissive. When checking out, the receptionist told my 83 yo mother that the only way she would be able to know about an appt in 6 months was logging into her mychart. I explained that she was unable to do this and asked for the date and time to be written down. She was visibly irritated with my request. Staff needs to keep client ages in mind when speaking to them and be more respectful. VERY disappointed. I am an ER nurse in a different hospital system and this behavior would never be acceptable with our patients. read more

My father was admitted to Troy Beaumont via the ER after a deeply suspicious brain tumor was found on an MRI. He ended up needing a brain biopsy and his stay was about a week long. In a week of deep tragedy for our family, one bright spot were the RNs, MAs, and broader Beaumont staff that supported us through it all. I wanted to take a moment to write this review in hopes that the team there supporting my father understands how crucial they were to my father's mental well-being and overall recovery. My father had a brain lesion in his frontal lobe, which caused him to be extra silly and emotional as he needed care. The team on the main hospital 4th floor and ICU were so incredibly kind, patient, helpful, and most importantly... human. Words can not express how grateful I am for their patience with him and the support they provided to me and my mom as we advocated for him. You know when you meet someone that doesn't just do their job, but goes the extra mile simply because it's who they are? We encountered that multiple times-- There was a nurse in the ICU, Lauren S., who I am convinced was an angel helping us navigate the worst week of our lives. Bella, Rachel, Marisa, Sebastian, Hass, Jackie, Mattie-- I remember these names because my dad talked about the impact they made on his stay. They not only cared for his health, they kept his spirits up. Just a genuine thank you to all of you. I would recommend Troy Beaumont to anyone looking for local care with a personalized approach. The staff made all the difference. read more

I have been here twice in the last month with different family members. Each time the experience was terrible and it was the nurses who made it that way. They seem to not know how to do their jobs and when they do things it is done with callousness and major attitude. They lack any amount of empathy. And if you are bringing kids here, just be ready to be transported to Royal Oak for pretty much everything. You may as well drive to Royal Oak because you will end up there anyway and you will have to pay for the ambulance as well (yeah we got a huge bill from EMS!!). Troy used to be THE hospital in the area but they have lost "care" out of healthcare. We will not be returning here for care. read more

Excellent, excellent care. My husband recently was transferred from Corewell Lenox ED to Troy Hospital ICU with complete heart block and a heart rate in the 30's. From the moment we entered the ED at Troy until our discharge 5 days later with a new pacemaker the care was superb. I have been a nurse for over 40 years and have had a lifetime of experience with healthcare providers and I was amazed by the staff. He was on the 6th floor -Cardiac ICU and everyone was awesome. Not one person left his room without asking "is there anything else we can get for you". They said this with true sincerity. I know a lot of health care providers who could take lessons from this staff. Kuddos to you all and of course a special thanks to Julie, Israel, Clare and Alex. read more

I was seen in ER for Pneumonia at now Corewell Health Troy. The line was atrocious but when I finally was seen that when the pleasure and treasure began. The staff was timely and responsive. Tender with IV and followed up even after I had to go on a scavenger hunt to find an open Rest room. Highly recommended for empathetic and tender health care to whatever you're facing. read more

Why does discharge always gets worse here? Are these assistants trained for handling patients with care or are they just female wrestlers that are working their side gigs?? Rude. Rough. read more

Corewell Health - Discharge - Hospitals Near Me - Sterling Heights, Michigan

See all

What started out as a horrible experience,quickly turned around. Had 2 tests scheduled,checked in only to be told there was a scheduling error. Think it helped that I kept my cool and treated the workers with respect. They pulled some strings and actually got tests done quickly. Best part was tests came out great ! read more

The care I received for my injury was second to none. The Emergency doctors successfully worked hard to stop the bleeding and stitch my wound. They were outstanding. I first called my Secondary Insurance Provider and was told that they had no information about the encounter. My issue that was totally substandard was with Corewell Health's Billing System! I was notified today that I have a bill. Why? I'll tell you. All of my address and health insurance information was provided on the date of service. The person who helped me today was unable to find that information and had to spend considerable time getting in touch with Corewell's Billing Department. I was assured that the information I provided a second time would be uploaded before end of business today. I certainly hope so. Who can afford an unjustified credit rating issue. read more

Talked to like you don't know anything. PA rolled her eyes at me when I inquired about thrush

I have been a patient at Corewell hospital a couple times while it was Beaumont. Corewell is horrible. I was there for outpatient surgery and this my experience there was a nightmare from beginning to end. The nurses lack empathy and do not listen. They did not answer questions. They rushed me through tasks while another person had my ID and insurance card. I never got my ID or insurance card returned. And once in a bed I watched my tech and nurse stand against the counter and sip coffee. The anesthesia team left me exposed while they replaced the leads that were placed on me for another set and left me exposed while the curtain was open. I asked them to be more discreet, but my request and my dignity was denied. I was treated like a body not person . Nurses need to be empathetic and treat their patients the way they would like their loved ones treated in the same situation. I like my doctors, but I don't want to deal with Corewell hospital again. read more

I was admitted in February via the ER and it was found that I had 3 cancerous brain lesions. I was in the hospital for one week where I had wonderful care in the ICU and 4th floor. My nurses, aides and the doctors I was assigned to were phenomenal. I could not have asked for more personal one on one care. They took excellent care of me and I barely had to ask for anything. They were right there bringing me heated blankets, water and whatever else I needed. Thank you all for the wonderful care and concern you showed me during my stay, and also for being supportive to my family members who I know were beside themselves with worry. You all rock and I thank you from the bottom of my heart! read more

Not the same since the change. No communication. Patient was admitted for "observation". Be advised that this does not mean you get a room. You get an ER bed (among very sick people) with a curtain, no private bath. You will be shunted from room to room, with a different staff each time and you'll have to give your history each time. 3 "rooms" in three days. The staff is great, but the doctors are absent. 3 different doctors of the same specialty in 3 days. Only one issue was addressed and we ended up back the next day. We went home and, after 5 days, are still recovering. No surgical procedures were performed. Just the unaddressed issue (the hospital was made aware multiple times), which his primary is taking care of. Advocate for your loved one because there is a lot of "out of my control" response to concerns. When I asked for a proper chair, I was told I could go home and he would be okay because they were taking care of him. Nursing staff was attentive and friendly. 5 stars for the nursing staff. read more

I recently had to check into this ER, and the wait was a killer. I was put on a gurney in a hallway for about 9 hours, which is upsetting enough, but even more so because there was an often vacant room right next to me. What else sucked? Crying babies. Yuck. Old people yelling and bitching. Of course. Randos coughing like a MF fairly close to you. You already know, bro! Yes, I guess one SHOULD expect some degree of those things, but maybe it's because I was handled so quickly at McLaren in the past that this experience truly stands out as an overall bad one. read more

If you want to live or be treated with respect, do NOT go here for a neck lymph node biopsy! They have a PA do it instead of an MD / radiologist! She nicked my vein, made my neck swell up but just left the room without saying anything to me, even when blood ran down my neck! I have pictures that show what they did to me but they continue to deny any wrongdoing whatsoever. I am an RN and could've died but they don't care! So this is a warning to everyone else -- do NOT go there!! read more

Corewell Health - Admitted to IICU after botched lymph node biopsy & path showed 0 lymph node cells!!! - Hospitals Near Me - Sterling Heights, Michigan

December 30, 2025 we went to the Troy Corwell Health imaging center to get a scan for my son. I did read the reviews in advance of choosing to go to this location. I was hoping our experience would be better. The person checking us in was snarky, if she would have had a name tag on I could add it here but she wasn't wearing one. I was frustrated because I have mobility problems and both electric scooters which were parked near the entrance were plugged in at the batteries were completely dead at them. I did not want to get in a wheelchair and have my son who was the patient have to push his mother. The woman at the check-in did go and try both scooters. Then said the batteries must be dead, ok captain obvious, I just told you than. She didn't apologize or provide any customer service unfortunately. We waited for someone to come out from the back to the imaging room. The attendant was kind & empathetic He offered to push me in a wheelchair if I NEEDED one. My son has social anxiety & that is why I am over protective. We got the imaging completed but they were not able to make a CD for the ENT which was requested on the order. They provided us with a document on how we go about getting the CD. We would have to come back the next day or after a day or two and go to the medical records department in order to get the CD. This was our second visit in the last month to this location. The previous visit was to their emergency room. During the visit to the emergency room, we interacted with eight different people only two people in my opinion were kind, empathetic and compassionate. The numbers are no lie nor are the reviews. I do not recommend this location. We already pay a fortune to have x-rays done, but I am absolutely positive I will be able to find somewhere else that is more professional. They really need to provide more training to people and the people working in hospital environments need to understand that you are often seeing people on the worst days of their lives and a little bit of kindness goes! read more

I think this hospital is prejudiced against black people. All the white patients came in a hour after black they got wait on the nurse he was very nasty when asked when they be seen he was nasty I think I'm calling everyone about this unjust discrimination against blacks this is 2025 and this is still happening. read more

Visitation: Not allowed to visit a patient in the ER today. I'm an elderly senior man (78). Parking was distant and downhill from the entrance. Not good for any senior. I have been experiencing short term memory issues. I was focused on visiting someone that I had just found out was there. 10 miles or just under a half hour away. I had forgotten I had my everyday carry pocket knife (Small/Tiny Swiss army knife) and a small pepper spray attached to my key chain. Security claimed I would have to dispose of them or take them to my car. I didn't think I could make the walk up that hill again, so just left. Back to praying for her. Nothing else to do. God I miss you dear. read more

Corewell Health - Hospitals Near Me - Sterling Heights, Michigan

Late afternoon a week ago, I had a CT scan at Beaumont Hospital in Troy. As the nurse was getting ready to put the iv for contrast dye, I alerted her that my veins were difficult to find so please get someone who is experienced. Her rude reply was "Only the best people work here." Even after the suggestion, she did not put a hot towel on my arm that normally helps in getting the vein, and said "I have to finish this job on time." She unsuccessfully poked my right arm at two places which also resulted in some bleeding. She then only called another nurse who put a warm towel on my left hand and was able to find my vein in two attempts that show minimal scarring now. The first nurse's failed attempts on my right hand had some swelling and about 2 inch diameter dark blue/reddish spots at both points of needle insertion that evening. After a week the swelling has subsided, but the dark blue spots are same size and turned black! Not a pleasant sight. What hurt me most was that the first nurse, instead of saying sorry or some comforting words, said "I was a problem child," that too to a senior citizen. Usha S. read more

Corewell Health - Hospitals Near Me - Sterling Heights, Michigan

See all

The worst nurse I ever dealt with in over 40 years of my life is Becky the younger Asian nurse with glasses in the emergency room on the 4th floor here. She will aggressively incorrectly poke extra holes in your loved ones & not say sorry at all. I never seen a nurse that thinks she can tell you to leave the hospital when simply just stating a side effect to a medication that you refused like she attempted to do & failed of course. She's very disrespectful. I just want to give you a fair warning that if you're loved one is in the hands of this unhappy evil nurse, keep a keen eye out on her because she will abuse your loved ones and act like she's not wrong about it nor apologize. WARNING, the most unprofessional and unethical nurse I've ever dealt with in my entire life by far. Just be careful around her! read more

I had a traumatic brain injury 3 bleeds on the brain from a car accident the hospital staff was amazing and took great care of me but 1 nurse in particular his name is Jacob deserves a special shout out I don't do hospitals last time I was in boumont was 30 yrs ago I have been blessed with good health. Jacob was understanding attentive truthfull no bs very good at explaining what was going on and that not easy when your patient can't form complete sentences definatly a angel to a man so far out of his element. Thank you Jacob for being my nurse and helping me through this very traumatic experience. You are very much appreciated I'm glad others will be helped by you and the rest of the staff at Beaumont neurology department read more

waited over two hours front office staff was rude and mean. brought to back and sat in a room for a hour and a half with no doctor.... listened to the nurse and doctor speak nasty regarding one of my children. extremely upset. and still no doctor in room.... shift change now read more

See all

I am extremely irate that my sister who has been in pain for the last 13 hours has still not seen a Doctor to treat her or been assisted after being admitted to the ER. Is there something else more important than doing your job? Are they too busy playing golf? I thought the healthcare industry was supposed to be there and help people - where are your Doctors Beaumont of Troy?? I don't blame the nurses - they seem to understand their presence is important... but where are you at "doctors"? You have some audacity calling yourselves healers for being so absent. read more

Imaging Staff needs additional training. As a patient advocate, I've experienced both fine needle biopsy technicians and x-ray technicians give false information and directly go against a specialists orders on different occasions over the last year. There's no discussion and a certain level of arrogance when giving reasons why not to follow protocol. When confronted afterwards by physician, they claimed confusion (after we heard them say "they were not doing all that"). This delayed cancer marker testing. We've encountered the same response with x-ray imaging. This is not the Beaumont of 20 years ago. read more

I found this hospital to be awful. DO NOT go to this Emergency room. Do yourself a favor and drive to the next hospital. The ED is terribly disorganized, and the triage team chats among themselves and laugh through the triage for patients. We were directed to this ED per a physician and that was ignored when I told team that. I brought an elderly patient who could not even walk, was short of breathe and fatigued, and shivering just to begin with. It took 1.5 hours to get back into ED to a room for evaluation. As we were going back to a room in the ED I saw numerous patients lying on beds in hallways, and one even threw up on my shoes as we walked by. OMG where am I? not only does patient have incredibly good private insurance but Medicare as well. I will be filing a complaint no doubt. I heard numerous private conversations of other patients - totally NOT HIPPA compliant. it's was horrible. In the end, we were sent home with nothing but a diagnosis of fatigue. interesting the patients urine was dark brown, and they never took the sample, as well as blew out on IV and never came back. so how do I know the results were from this person??! Hmmm problem much? That was one of many mistakes. As we were leaving even the entrance transport and security team said "omg you are already discharged?" Even a lay person could see this patient was in trouble. Should we end up back in ED within certain time period, Medicare won't pay for anything- but hey think they care? NOPE not the healthcare one should expect or deserve. This place is awful and should be ashamed to think this was any type of care given. RUN as fast as you can!! read more

If I could give zero stars I absolutely would. I arrived at the emergency room barely able to walk because I recently fell while hiking and hurt my right leg, hand, and my lower back. While waiting to be seen, I was forced to sit in an incredibly overcrowded waiting room for over an hour and a half to be taken into a small corner of a hallway and put on a stretcher. I had a nurse put an IV into my arm, and I stayed on that stretcher for close to five hours in incredibly bad pain. I was taken to XRAY where something happened with the new room/table they were trying to use, and I laid there in a terrible position so they could try to get the imaging done for roughly ten minutes before i was informed that they needed to take me to a different room and machine. So I had to get up, get back on the stretcher, moved rooms and then back onto a second table in the same position. I was in tears and struggling to not move so they could get imaging done. They gave me some norco, a muscle relaxer and a steroid, that did nothing for my pain and began to make me feel incredibly awful. I hit my button three times to try and speak with someone about feeling dizzy, nauseous and like the room was spinning. What I presumed to be a nurses assistant came, checked my vitals, made a rude comment that my oxygen and pulse were both normal, and then no one ever showed up to see what was going on. No doctor or nurse ever came to discuss with me the imaging, the fact that I was not having a good reaction to the medications they gave me, and was told my prescriptions were being sent to my "local pharmacy". When being brought back to the stretcher in the corner in the first place, the only information asked was my name, my DOB, and my address. No one verified with me the pharmacy, my emergency contact - nothing. For some unknown reason, they sent these prescriptions to the Royal Oak Corewell Hospital pharmacy which has NEVER been my pharmacy and is far away from my home; I live less than five minutes from the Troy location. By this time, I had eaten nothing all day, had nothing to drink but the partial cup of water to take the pills they shoved at me, and was having an incredibly hard time trying to lay in an incredibly inclined position which was agony for my back, was not given a pillow, and was using my blanket as cushion so I could hold my head up with the railing while leaning on my side. Upon discharge, I was told my imaging was negative and to follow up with my PCP, and to go to my local pharmacy for the medications. She removed my IV and took off after I signed about abusing opioids and never returned. I had to attempt to go to the triage station to try and see who I could speak with about what was going on, and the fact that I still felt wrong from the medication, and the lady sitting at triage was incredibly rude and dismissive. I never asked her to solve my issue, but asked WHO I could speak with about it. She was more concerned that I didn't bring these issues up with whomever I spoke with at discharge, and when I attempted to explain that I was never told any actual information about my imaging, my medications, or how I was reacting to the medications, the lady got incredibly snotty and short with me and raised her voice while I was clearly in pain, clearly not ok, and crying. Sitting there and being rude while I am asking for help may not be her job, but as she works in a hospital and in patient care, she is more than bad at her job, and snapping at me "I am trying to help you" and not actually listening to the words I am saying is NOT helping. If you need emergency care, do not ever come to Corewell. They do not care. They do not help. They do not listen. Having someone page a nurse three times to say they are having a bad reaction to medication and no one shows up after an hour and a half, is incredibly messed up. After an hour and a half and paging three times, the only person who came by was the one who discharged me. In that interim, I could have died from an allergic reaction to medicine and not one single person checked on me or gave a crap. read more

Disappointing Experience at Troy Beaumont's Hospital I recently had an unfortunate experience at Troy Beaumont Hospital that compelled me to share my concerns. While I understand that medical situations can be complex, the level of care and treatment I received left much to be desired. Firstly, I believe I was misdiagnosed during my time at the hospital, which naturally led to a lack of appropriate treatment. This has caused me considerable distress, and I have been misdiagnosed not once but twice. Back the third time, only for the Charge Nurse McKenna, and her incompetent Nurse's Sam and Damond who abuse their powers and treat patients like prisoners. The Doctor only found the issue because I pleaded for an X-ray, after they decided to run all other tests that missed the diagnosis. Moreover, the treatment I received made me feel like a prisoner rather than a patient seeking assistance. The lack of communication and empathy from the hospital staff added to the overall negative experience. I was in the process of being discharged but my blood pressure was really high. Sam the nurse says she thinks the machine is broke. As I waited to get a re-check, Damond the RN who was not the actual RN assigned to me starts yelling at me as says it's time to go. He literally pulls the IV out of my arm, IT WAS PAINFUL!!!! All this and I was surrounded by 6 security's! I was kicked out of the hospital before my discharge. To my astonishment, I was prematurely discharged from the hospital before the completion of my treatment, which has raised serious concerns about the continuity and effectiveness of my care. I have attempted to address these issues with the hospital's patient relations department, but my concerns were not adequately addressed. As a result, I feel compelled to share my experience to encourage transparency and accountability. I urge others to carefully consider their options and thoroughly research their healthcare providers before choosing Troy Beaumont Hospital. It is my hope that my feedback contributes to improvements in patient care and overall hospital practices. This was the most traumatic event I have ever experienced as a patient. I will never trust this hospital again. My rights were violated as a patient, and the security guards need to be trained but also investigated. read more