Their customer service is just absolutely top notch. They don't nickel and dime you and want their…read morecustomers happy and satisfied. Support this family owned shop, honest, hardworking people

I have been coming to Predtige for years. this is the best watch store in all of Colorado. top…read morenotch customer service!!

Stopped by here to get my mom's watch battery replaced and am so glad that we did. Service was…read moregreat. Enjoyed looking at their watches and jewelry while I waited for the battery to be replaced. I learned about laboratory made diamonds. Wow, had no idea such a thing existed. Same properties and ratings as real diamonds but made in a lab versus from natural diamonds found in the earth. I was told they are significantly less expensive, but the uncertain thing is how well they will retain their value. They are nicer than zirconians, but why not just get the real thing? I am sure I will be back in the future. Others there were looking at buying I think earrings, another looking for a new watch band, Nice place with super nice people. What is there not to like? Go check it out .

Came in to get 2 batteries replaced (not fancy watches). They were so nice and quick. Will…read moredefinitely be back. Only down side here is that that they such beautiful watches and jewelry, you'll want to buy something new.

The honestly wasted my time. I dropped my watch off a week ago to have a few dial markers…read morereattached and the watch itself repaired. Only the dial markers were reattached, and now there is no longer time to have the watch repaired before I need to wear it for an event. I could have had it repaired elsewhere in the same amount of time if they had let me know it would not be possible to repair it while it was in their possession. I'm honestly super upset to come back to pay for my watch to be repaired and learn that it still doesn't work. I didn't assume that keeping time was part of the service, I specifically asked for it to be able to keep time as part of the work order. No one called me, no one communicated that this would not be done. Instead they just played with my watch while real professionals could have been repairing it. Very upsetting.

This company LOST part of my bracelet that I was getting restrung. They tried to replace the…read moremissing parts, but it never really was the same. When I raised the issue with the manager, he blew me off by saying, "Mistakes happen. We replaced your beads, so I don't know what you're so upset about. We've lost gold and diamonds before, so I don't know what your problem is." I explained he seemed to be taking his staff's side and that he wasn't trying to understand my perspective. Their "substitute effort" required multiple trips and phone calls on my part, taking time I didn't have. He just shrugged his shoulders. I told him I would be lodging a complaint with the BBB, and that he had lost a customer. He replied, "We won't accept your business here any more either." The staff was not only careless with my bracelet, but rude as well. They have lost a customer for life.

Buyer Beware‼ This…read morehas been one of the worst customer service experiences I've ever had with a jewelry company. I purchased a gold chain from Kay Jewelers and also paid for their lifetime protection plan. When the chain first needed service, it was sent in for repair and came back damaged beyond repair by their own service technician during the soldering process. A replacement chain was ordered, but when I picked it up I noticed an issue with the link. I contacted customer care and was told the store manager had already inspected it before pickup. Wanting to be fair, I had the chain inspected by another Kay location, a Jared store, and an independent jeweler. All three said the same thing: the link appeared to have been improperly soldered during manufacturing. I returned to the store and the manager inspected the chain under a microscope. He confirmed that two areas of the link had not been properly soldered, which could easily cause the chain to fail. Despite this confirmed craftsmanship defect, dealing with corporate customer care has been extremely frustrating. I spent hours trying to reach someone and received very little assistance, and the escalation specialist handling my case was dismissive of my concerns. Even more concerning, I was told that if this style fails again they will not reorder the same chain. Instead, I would have to choose a different item at the original purchase price -- even though the current value of the chain is now about $6,900. I have owned the chain for about four years, and the replacement chain is technically a new item/SKU. If the same manufacturing defect occurs again, the customer is expected to absorb the loss in value. This situation is especially frustrating because I have had issues with this store before. Around the same time I purchased this chain, I also purchased a pendant that I was told was solid gold. After wearing it for a few weeks, the color began to fade. When I took it to another Kay location for cleaning, they informed me that the item appeared to be gold-plated. I had to escalate the situation to a district manager before I was finally able to return it. Because of experiences like this, it's difficult to feel confident purchasing high-value jewelry here. This is not the level of service I expected as a long-time customer who also purchased the protection plan. I would strongly encourage consumers to think carefully before purchasing expensive jewelry here. Photos show conversations between customer care Kathleen and myself. And the lion pendant.

We will absolutely never be using this kay or any other kay again. We've had nothing but problems…read morewith them since 2022. We spoke with the manager of this location, Wayne about what had happened to us at different locations. He was extremely apologetic and wanted to make things right. However, when they sent my rings off for service, they took a week longer than expected with absolutely no communication. I spoke to Bee and they said that they had absolutely no idea where my rings were but that they were somewhere. I was in complete disarray for an entire day thinking that my engagement ring that I have had for 6 plus years was lost. Bee was also supposed to call me back on numerous occasions and never did. Same with Wayne, if he's supposed to call you back it will not happen. When I asked if there would be compensation for such an inconvenience and the panic that it caused, they acted like I was crazy for asking and said they didn't know what they could possibly compensate as if I didn't just spend a large amount of money with them. Customer service is the absolute last priority for kay and this location specifically. Extremely disappointed because I thought that they were going to turn around my opinion of the company but clearly not. Don't waste your time or your money.

The store will be in renovations to bring it up to brand standards. It's more plain right now. The…read moreassociates are lovely. I have to admit that I haven't been in before as I don't collect these and I have jewelry allergies so I don't wear much jewelry at all. But my son told me they have a Minecraft figure and we went to check it out. They didn't at this location but they had other figures from collabs. Star Wars was our favorite. And Elsa looked great as a Swarovski figurine. Lots of pretty necklaces and rings. Watches too. Prices at the outlet store are average for branded items. Perhaps when I want a gift item I will be back as one of my friends and my mom might enjoy them.

I used to collect swarovskis and now that I have a grand daughter I wanted to gift her my…read morecollection. Unfortunately I wont buy any swarovskis again because once a piece breaks off, they wont even provide free advice. Thats horrible service being that their figurines are very expensive. I emailed them using their chat for FREE ADVICE and two separate departments told me, "Sorry, we cant help you." All I wanted was to know what glue i can use to put the piece back on. I was going to buiy it. THAT'S IT. EASY. They wouldn't help me and told me that I need to send it to them for repair. Ok, no problem. They prefer to lose a customer knowing that if I gift my collection to my granddaughter- she too will become a fan of Swarovski- but that's ok. Customers don't come FREE either. Learn to retain your valuable loyal customers.

The team at Apex will answer every question that you have and guide you to answers of questions you…read moredidn't know that you should ask. They are not only trustworthy sellers of jewelry, they do excellent service work, and will likely make an offer on what you ant to move on from. Go to a trusted local shop like Apex and you won't regret it!

This is exactly the kind of local, family-owned business that deserves support. Everyone was…read morefriendly, the prices were great, and the service was even better. I stopped in just to have some work done on a watch, they didn't even charge me for it. I'm not saying that will happen for everyone, but I was extremely happy with the experience and really appreciated how they treated me. They also have a great consignment area if you're looking for quality jewelry at a discounted price. If you're shopping for jewelry in Parker, this is the only place I'd go!

I went to sell some gold. The guy was super arrogant and borderline rude. He doesn't have any…read moreequipment to (or didn't use it) to test my stuff, outside of a magnet and a jewelers loupe. This was my third stop of the day, he was the least knowledgeable. I was quoted 2 different estimates and he was timid to even give me an accurate estimate on what my items were valued at. He offered $500 less and was hesitant to take pieces he kept saying he thought was metal. Waste of time and unpleasant appraiser for a claimed "high end" store. I ended up selling to a buyer close by.

I had several pieces rhodium plated and a very old piece fixed and a ruby added. They were great…read moreand the prices were very reasonable!