The honestly wasted my time. I dropped my watch off a week ago to have a few dial markers…read morereattached and the watch itself repaired. Only the dial markers were reattached, and now there is no longer time to have the watch repaired before I need to wear it for an event. I could have had it repaired elsewhere in the same amount of time if they had let me know it would not be possible to repair it while it was in their possession. I'm honestly super upset to come back to pay for my watch to be repaired and learn that it still doesn't work. I didn't assume that keeping time was part of the service, I specifically asked for it to be able to keep time as part of the work order. No one called me, no one communicated that this would not be done. Instead they just played with my watch while real professionals could have been repairing it. Very upsetting.

This company LOST part of my bracelet that I was getting restrung. They tried to replace the…read moremissing parts, but it never really was the same. When I raised the issue with the manager, he blew me off by saying, "Mistakes happen. We replaced your beads, so I don't know what you're so upset about. We've lost gold and diamonds before, so I don't know what your problem is." I explained he seemed to be taking his staff's side and that he wasn't trying to understand my perspective. Their "substitute effort" required multiple trips and phone calls on my part, taking time I didn't have. He just shrugged his shoulders. I told him I would be lodging a complaint with the BBB, and that he had lost a customer. He replied, "We won't accept your business here any more either." The staff was not only careless with my bracelet, but rude as well. They have lost a customer for life.

Inez was extremely helpful and was very knowledgeable. She went above and beyond to ensure a very…read moreeasy and stress free shopping experience.

My experience with Jewelry Exchange was 100% positive. Inez was dedicated and knowledgeable, she…read morehelped us with choosing the ring without hurry or pressure. Steve was courteous and helpful. I am very happy with my purchase, thank you!!!

Really delightful local jewelry store, with extremely friendly and helpful staff. We've been in a…read morefew times and have consistently been impressed with their inventory of fine jewelry items. We recently bought a replacement bezel for my wife's watch, so yesterday we stopped by to see if they could swap it over for us. When we asked if this was a service they could provide, not only were they friendly and attentive, the jeweler took it to his workbench and returned with the watch sporting its new bezel in only a few minutes. When we asked "how much?", he informed me that there would be no charge. Now I'm not trying to say that they won't charge you for any kind of servicing of your jewelry (our need was a quick & simple one), just that their friendliness and professionalism was exemplary and it has certainly won our future business.

I have never written a bad review in my life. I try to always stay on the bright side and find…read moresomething positive to say. I brought my mothers antique heirloom ring which I inherited when she passed away. 2 small diamond chips had fallen out and there was a slight crack where the band met the diamond. The jeweler said it would be no problem and he would have it done in a week. 10 days later I called. He said he needed to have a different jeweler look at it and he needed to take it to him in Parker. A week later I called and he said he had forgotten to take it to him but he would and get an estimate. A week later I called and he said it would be over $3,000 to fix. I was so confused because initially he said about $500. It was truly 2 small diamond chips that needed replacement. I provided him with new diamond chips. So the orginal ask was to replace the diamonds provided and fix the crack in the band. I said no thank you. I had my best friend pick it up because she lives very close to store. She brought it to me. The ring has been completely sawed in half. It is literally in 2 pieces. I am beside myself not knowing what to do. This man who calls himself a jeweler destroyed my deceased mother's ring. He should not be in business. Do not take your jewelry there. I wish I could give a 0 or a negative but 1 is the lowest star you can give.

Buyer Beware‼ This…read morehas been one of the worst customer service experiences I've ever had with a jewelry company. I purchased a gold chain from Kay Jewelers and also paid for their lifetime protection plan. When the chain first needed service, it was sent in for repair and came back damaged beyond repair by their own service technician during the soldering process. A replacement chain was ordered, but when I picked it up I noticed an issue with the link. I contacted customer care and was told the store manager had already inspected it before pickup. Wanting to be fair, I had the chain inspected by another Kay location, a Jared store, and an independent jeweler. All three said the same thing: the link appeared to have been improperly soldered during manufacturing. I returned to the store and the manager inspected the chain under a microscope. He confirmed that two areas of the link had not been properly soldered, which could easily cause the chain to fail. Despite this confirmed craftsmanship defect, dealing with corporate customer care has been extremely frustrating. I spent hours trying to reach someone and received very little assistance, and the escalation specialist handling my case was dismissive of my concerns. Even more concerning, I was told that if this style fails again they will not reorder the same chain. Instead, I would have to choose a different item at the original purchase price -- even though the current value of the chain is now about $6,900. I have owned the chain for about four years, and the replacement chain is technically a new item/SKU. If the same manufacturing defect occurs again, the customer is expected to absorb the loss in value. This situation is especially frustrating because I have had issues with this store before. Around the same time I purchased this chain, I also purchased a pendant that I was told was solid gold. After wearing it for a few weeks, the color began to fade. When I took it to another Kay location for cleaning, they informed me that the item appeared to be gold-plated. I had to escalate the situation to a district manager before I was finally able to return it. Because of experiences like this, it's difficult to feel confident purchasing high-value jewelry here. This is not the level of service I expected as a long-time customer who also purchased the protection plan. I would strongly encourage consumers to think carefully before purchasing expensive jewelry here. Photos show conversations between customer care Kathleen and myself. And the lion pendant.

We will absolutely never be using this kay or any other kay again. We've had nothing but problems…read morewith them since 2022. We spoke with the manager of this location, Wayne about what had happened to us at different locations. He was extremely apologetic and wanted to make things right. However, when they sent my rings off for service, they took a week longer than expected with absolutely no communication. I spoke to Bee and they said that they had absolutely no idea where my rings were but that they were somewhere. I was in complete disarray for an entire day thinking that my engagement ring that I have had for 6 plus years was lost. Bee was also supposed to call me back on numerous occasions and never did. Same with Wayne, if he's supposed to call you back it will not happen. When I asked if there would be compensation for such an inconvenience and the panic that it caused, they acted like I was crazy for asking and said they didn't know what they could possibly compensate as if I didn't just spend a large amount of money with them. Customer service is the absolute last priority for kay and this location specifically. Extremely disappointed because I thought that they were going to turn around my opinion of the company but clearly not. Don't waste your time or your money.

I went to sell some gold. The guy was super arrogant and borderline rude. He doesn't have any…read moreequipment to (or didn't use it) to test my stuff, outside of a magnet and a jewelers loupe. This was my third stop of the day, he was the least knowledgeable. I was quoted 2 different estimates and he was timid to even give me an accurate estimate on what my items were valued at. He offered $500 less and was hesitant to take pieces he kept saying he thought was metal. Waste of time and unpleasant appraiser for a claimed "high end" store. I ended up selling to a buyer close by.

I had several pieces rhodium plated and a very old piece fixed and a ruby added. They were great…read moreand the prices were very reasonable!

Their customer service is just absolutely top notch. They don't nickel and dime you and want their…read morecustomers happy and satisfied. Support this family owned shop, honest, hardworking people

Super professional. Resized 2 watch bands while I waited. Very friendly and reset a Citizen Blue…read moreAngels watch for me. I will return with all my watch needs from now on.

I was referred to LM by good friends. They said LM could do just about anything. They were right! I…read morehad 2 rings made by Karli and I couldn't be happier. Dan just fixed to rings for me that have been missing for months if not years. They are both gorgeous again!

Outstanding jewelry store! My mom, sister, niece, and I stopped by yesterday afternoon. Seriously…read morethe best store we went into on our visit to MS. They sell only estate jewelry- and it's GORGEOUS!! They let you try on anything you'd like - and love showing off these unique pieces you won't see anywhere else. They also have a really big assortment of sterling silver vintage charms- we bought , I think 6-7 and they are all going on our charm bracelets! Casey, Brenda, & Stephanie were absolute gems of people the entire visit we were there. If you like vintage quality - just go! Stop in!! You'll leave happy and smiling!