We gave a 50% deposit several months ago for a custom window (thousands of dollars) and we still don't have an installation date. We called several times and no one is returning our call. read more

Henry is meticulous in his measuring and formation of the window. He is friendly and careful and caring in his work. We are looking forward to his successful installation of our picture window! More review info to come! So far 5 stars! read more

Henry came to replace a shattered glass on our patio door. It was a double-paned door that could not be removed from the frame, so the glass replacement has to be done on the spot. The process for ordering the glass took probably a month and a half. We didn't press for a quicker turnaround because we work during the week and had to schedule time off, and since we weren't exposed to the elements, we weren't in a super hurry to get it done. Although the wait was a bit long, once the glass arrived, the actual work was done fast and clean. I would recommend them. read more

VERY HAPPY! Henry is our go to guy for professional glass replacements. We had a few cracked windshields replaced, A broken window or 2, my parents had mirrors installed on sliding closet doors that lasted and looked new for many years. I trust Rockaway Glass to give me a fair and accurate quote and to do the job within a reasonable amount of time. Every job was done on or before they told us. The staff is respectful, friendly and skilled. We have always been very happy with the work we had done. We have been going back since the shop opened, so we are long term satisfied customers of Rockaway Glass. It's the details that count, Henry doesn't just install but explains how to care for your glass, mirrors ect. I have recommended Rockaway Glass to friends and found out about them from my own family that had work done and were happy with the work. Great 5 star work! read more

Rockaway Glass came recommended to us by our contractor who renovated our shower. We wanted a 7 foot, frames glass enclosure. Do yourself a favor and stay far, far away. I have never written a negative review online before. Seems like such a waste of time, in my opinion. But I feel that it is my DUTY to scare people away from this place. Unprofessional isn't even the word to describe every single person working for Rockaway Glass. The owner is incompetent and the workers are unskilled. There is only ONE person who knows what he is doing... Ed. If he had done the job from the beginning, I would probably be on here writing a more positive review but then again, who even knows.Let me begin with their timing. The first time frame for the glass to be made was 2 weeks. WRONG- more like 3 and a half. Next was the moving of the installment date. So and so's back went out, Holiday season, blah, blah, blah. Next was the inability to call myself or my husband back. They literally never call back. Install day arrives (finally) and after 3 guys leave, we have... drum roll... an uneven glass enclosure and BLOOD IN THE CAULK. Correct, people. Someone cut their finger and decided to leave us a little present. DISGUSTING. When we called the next day and explained, the guy on the phone laughed a nervous giggle which really annoyed me but said they would come make it right. Ed came out (He was 2 hours late) and couldn't believe how uneven everything was. He found mistakes that we didn't even notice. Ok, so that's visit number 2. A week later, everything is leaking. Literally, the caulk is leaking water all over. They come out for the 3rd time and "fix" it. This guy Dave who was really sweet but had NO IDEA what he was doing made a MESS of the caulk. Smears, clumps, marks everywhere. I try and clean it... no dice. But, for one month, no leaks. Okay. Then, last week, leaking again. Bad. Finally, we asked our contractor to come take a look. He said the entire thing needs re-caulking. He calls on our behalf. Henry, the owner, reaches out and says he wants to make it right. My husband takes a day off from work to be here on the day Henry said he would come and fix the shower. NEVER SHOWS UP! My husband leaves a message... Henry never calls back. Husband calls later that afternoon and Henry answers. Tells him some sob story and then asks when he could come again. I will be very honest, we were SCREAMING at them on the phone. I said mean things, so did my husband. Well, apparently it worked because Henry and Ed came the next day in late afternoon. We demanded the entire shower be re-caulked. Ed did it. Henry watched which is so strange to me. He literally sat at my vanity and watched. Ed truly does a beautiful job. As he was working, he was mumbling how he couldn't believe the mess Dave (3rd visit guy) made of the caulk. We are not showering there for a few days to make SURE the caulk dries. DO NOT GO THERE!!!!!!! Save yourself the pain. Really. read more