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    Does not return calls when there is a problem. Does not show up for promised service appointments.

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    Home Services at The Home Depot

    Home Services at The Home Depot

    (1 review)

    STAY FAR AWAY!!! My…read morehusband and I signed a home improvement agreement for the installation of a bay window back on March 19th, 2021. We also provided a 25% deposit. We were told it would take 10-12 weeks and on our agreement is has an estimated finish date of June 11, 2021. It is now October 4th and we have no installation date scheduled and are basically unable to get in touch with anybody that can help us. We call and leave messages for the representatives assigned to our project, their managers and send emails. As of August, we received three replies with the last one being that they have no one able to install our window in our area. The sales manager finally called us back on August 11th saying it was unacceptable and that he was having a team meeting on August 13th and would get back to us with an install date. By August 25th, we still had We reached out to Home Depot on the website who "escalated" the claim on August 25th and sent an email out to all parties in charge of our project. Again we were told there were no installers in our area and no estimate of a date of install. The last time I heard from them was September 14th - we have reached out numerous times and have not heard anything in over three weeks. How can you possibly sell a bay window to us without having the installers available to put it in? How are your representatives so unprofessional that they can't even reply back to us? We thought we were making a good choice going with home depot to do this project for us being that it is a reputable company but now we see we made a huge mistake and will not be using home depot for any of the other renovation projects we have planned for our home and are trying to figure out how to get out of our contract and get our deposit back.

    RC Glass - glassandmirrors - Updated August 2026

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