I have given a number of positive reviews. But when a business needs called out, I will do it…read more Customer service at this location is horrendous. Employees either never can answer basic questions or else they get ticked that you need help (evening crew I am looking at you). If you want to go to a Westlake, drive the extra drive to the location on College at Quivera or on over to the Antioch location. Both will be more than willing to try and help. Because IF this location has what you need, you won't be able to find it thanks to the cheery employees!

I usually love the smaller hardware stores, especially when I am trying to get in and out as…read morequickly as possible. However, I'm not a big fan of these Westlake Ace. They don't seem to have quite as good of a selection as other Westlake's, but I could have just been missing stuff. Where it is lacking, compared to other Westlake's, is the service. Usually, I am bombarded by service as soon as I walk in to any Westlake's, but not here. It seemed most of the people working when I went were high school kids, and they lacked a real desire to approach the customer, instead just taking care of the tasks assigned. I wandered the store trying to find what I wanted, and when I did, they only had one version of it, and I wasn't satisfied. So, I left empty handed. I'll check out other Westlake and other Ace locations, but despite this being the closest one to my house, I'm disappointed to say I'll probably steer clear of it.

I walked around this store for 10 minutes hoping I could find someone to help me locate an item…read more The didn't appear to be overly busy. What employees I saw seemed to be enjoying long conversations with customers. Finally, one employee who was waiting on another customer noticed me rambling around the store and flagged down another employee. These folks may have good intentions however they appear to be more interesting in socializing with customers. I won't return.

I always receive the BEST service here at Lenexa Ace. Today was no exception. Chris S. went above…read moreand beyond helping me with my keys, and I would highly recommend going to see him or Logan before any locksmith! Thank you so much for your amazing customer service! The company is lucky to have you!

When I am in a pinch and don't feel like fighting the lines at Menards I come here. it's pretty…read morequick and easy to find what I am looking for. believe it or not this is my go to store for bird seed. they typically run low prices on bird food. The staff is typically helpful in knowing where everything is. my only gripe is the lines. they seem to only have one person on the registers when I go into the store.

**AMAZING customer experience story**…read more The other day I came in looking for a pair of heavy-duty scissors to cut off a piece of plastic that was hanging down from my car making a terrible scraping noise. After a minute of wandering around, an employee, Patrick, asked if I was finding everything alright. I told him what I was looking for and why I needed them. He lead me to the scissors, none of them big or strong enough for what I needed. He asked if I had a utility knife. I said no. He then pulled his out and asked if we could go look at it together, and "maybe save me some money." He then proceeded to, in the 33 degree weather, crouch down to cut this super difficult piece of plastic off of my car for me!! He then explained to me what it was and even suggested his mechanic. It was literally so kind. Instead of just trying to sell me some cheap scissors that we both knew wouldn't work, he took time out of his day to help me with this, at no benefit to him. Y'all have gained a lifetime customer because of Patrick's amazing customer service. Thank you!

This family owned hardware store has a very helpful staff! We shop here first over any other…read morehardware store. If they dont have what you need, they order it for you. Knowledgeable staff, great selection !

Great place to get supplies in a hurry. Friendly and knowledgeable! Clean and well organized…read more The only rub is you know often you are going to pay a little more for things but that's expected. Still love my neighborhood hardware store... keep up the good work!

I've now been to this store a few times, and also have done online order pickup here a few times…read more First and foremost, this place is HUGE, and pretty much has everything. "EVERYthing?!?" Yes. All of it. They also have pretty strong pricing. Every time I've price shopped or compared with all the usual suspects - both brick and mortar, and online - Menards is either the best price, or darn close. And that's even before the goofy rebates (more below). The primary thing I dislike about their approach to commerce is that they don't offer as liberal a free shipping policy as the likes of Amazon, Home Depot, etc. So, many times I order online and then get stuck being required to come in to pick up my order. It's not the worst thing in the world, but it's definitely a major hit against day-to-day convenience in the Amazon age. The other thing I really dislike is the constant "rebate" scheme they like to employ. I know every place has their goofy quirks, but I really dislike the difficulty of this sort of business practice. It feels about the same as when airlines show you an airfare on the first page, only to find out that there are fees behind that which nearly double the actual cost. It's just a way for them to show you a less-realistic low price to keep you from surfing to the competition. Lastly, while the people who work here always seem polite and are helpful when I speak with them, hunting them down can be akin to finding a needle in a haystack. That said, due to the first point - selling everything - and usually at a fair price, they get plenty of my business!

NEVER AGAIN! On a Friday in September of 2026, I ordered and paid for small item (package was 3…read moreinches by 5 inches) to pick up at Menards 14011 W 135th St, Olathe, KS 66062. Went to front of store (see pic A) and the Orange sign on door stated "Order Pick Up" (See pic B). I went inside that door and told the 2 people behind counter (not doing anything) I needed to pick up my order. One of the people said "you need to go to the back of the store, then all the way to the left side to pick up order. This is a very large store. Anyway, I went to that location and there was a line waiting to talk to one of the 3 guys behind the counter. I was at the wrong counter. When it was my turn one guy said I needed to go back into the next room through a doorway. I went there and here was a young guy there that helped me. He took off and eventually came back with my small package. Now since I parked outside the front door that had a sign that stated "ORDER PICKUP", I had to go back through the store to the checkout area (I was already on far East side of store anyway) and walk through the checkout area where people were waiting to pay. Then I had to exit outside because I did not see any way to exit without going back completely through the store again! I had parked all the way at the West end of the store in handicap parking where, I had originally come inside (because the sign on the door stated "ORDER PICK UP". Very messed up system with lots of people not doing much. Sorry I used Menards and as I stated before, NEVER AGAIN!

We attempted to return a broken toilet seat. We had the receipt…read more The manager does not honor returns on damaged products sold by Lowe's. We were told the item was a "biohazard" and not returnable. All we asked for was a credit to our account! What crummy service practices . -Poor representation of products sold there. Shame on Lowe's.

Run farrr away!!!! Do not use Lowe's for any type of home installation projects. You will spend…read morehours project managing the job you paid them to do, you will spend hours in store only for them to make excuses as to why they are not able to find the custom order parts THEY ordered. They also won't order the correct product for you, which delays it more and expect you to store the material they do have at your house. The project will be two months late with the 3rd party installation team frustrated as well with how poorly managed Lowe's is. You will ask them to be compensated/refunded and they will offer less than 5% for their screw up and never return phone calls. We have used both Home Depot and Lowe's and home depot is far superior. They do not care about customers nor your project or being on time. The installation person they send out for the initial portion to show their options has zero follow up or follow through once you approve the product and sign the document. They don't offer any help or guidance when things go wrong. The store manager also does not give you the time of day, even on a slow Sunday while you wait for over an hour. This was all for one front door- just a slab with two sidelights! Lowe's was awful, we will never use them again. I doubt we ever shop there again.

Customer Service: 9/10 They have drastically improved their customer service. Everyone was friendly…read moreand they made sure to be available whenever we needed someone. They were fully staffed, which is nice to see on a Sunday afternoon. Felicia is always fantastic and welcoming and I am always happy to see her! Diversity: 2/10 I do enjoy that there are lots of women working at this location, including two women managers. I would love to see more minority employees working at the store. Prices: 9/10 You're not going to find super awesome quality in their tools but their prices are awesome for items like tape measures and paint rollers. They are overpriced on flashlights and some gardening tools, but we have had great luck on everyday tool items. They are also the plug on painters tape. Location: 8/10 HF is never crowded, even during peak times. It's easy to get in and out even though the parking lot is kind of small. It's right on Santa Fe (135th) which is always busy no matter what time of the day. Overall: 9/10 HF is a great place to find super affordable tools that will get you through whatever project you are working on. You can never go wrong with a visit to this location and they are always fully stocked. I recommend.

Customer Service - this place is very well managed, the score manager ran to the front of the store…read moreto help with a situation. I have not see that effort or attitude in years, anywhere. I have been back several times and look forward to the next visit. I also had a return for a box that was missing 1 part, it was the smoothest transaction, very little downtime in my project and was able to get it done that day. Thanks for you all at Harbor Freight for managing and running a great business.

I don't think I've ever been to a Hime Depot before where so many employees spoke to me. Seriously…read more5 out of 7 said Hi or You find everything ok? or Anything I can help you with? Very friendly in the I'm here to help! I really like that from Home Depot site you locate which one has your item and it tells which aisle and bay it's at. I'm usually the wanderer but not today!

Beware when you return items. According to the woman at the…read morereturn desk, Home Depot doesn't exchange items, they only refund and you have to buy product again, even if it's the same item. I bought my wife a pair of garden gloves for $8.47 but they were too small. Since I couldn't exchange for a larger size, I had to get a refund, then pay the "new" higher price of $9.97. Guess I should have run back to HD the same day. Oh well, lesson learned.

Twice as many people working here than customers, but no one offers to help. I'm better off at…read moreWalmart. What a disappointment.

I try and shop the local hardware stores as much as I can instead big box stores. I recently went…read moreon line to compare Quickrete prices and your rate for a 50 lb bag is $10.99 compared to a 60 lb bag at HD for $4.65 and it wasn't on sale. That's less than 50% under your price. I understand HD buys in bulk but you need to be more competitive than that!

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!