Availability is a big issue. Dr Kates only works Tuesdays, Thursdays and every other Friday, with…read moreno other specialists in the office to cover. This means when biopsy results are in, it may be several days that go by between the time they are available and Dr Kates contacts the patient with the results. His assistants are not able to communicate the results, nor are phone calls or portal messages returned in a timely manner to let patients know this. If you have ever had a biopsy, each day that passes can create increasing angst. When I brought this up to Dr Kates, his tone was one of frustration that he is only one person and can only work so many hours. Although I am sympathetic to healthcare professionals who are overworked, I felt he was upset with me for bringing it up. Limited availability also means after a surgery, if there is an issue which may not be an emergency, but a concern you just want to inquire about, there is no one other than Dr Kates who can comment or assist. Dr Kates only does surgeries on Tuesdays, with a follow up call on Wednesday. If there is an issue after that, and he is not working, you will not get any type of timely response from him or his office. The office is closed from noon to 1 every day, with no option for voicemail. One time I called around 4:25 and the office was already closed for the day. At that point I reached out to Mom's GP, who looked at the photo of her wound and felt Mom needed antiobiotics right away. Had Dr Kates or his office returned my call or looked at the photos I posted on the portal the day before, Mom could have gotten these 24 hours earlier to begin her healing. She is 89, so infections could have serious consequences if not addressed in a timely manner. A week after Mom's surgery, Dr Kates called to check on her. He told me I had his cell in the discharge instructions. I mistook the phone number for the office one. It would have been nice if his office reminded me of that when I called 2 days after her surgery concerned she was developing an infection. I'll take responsibility for missing his cell on the discharge, but having someone in the office offer this up at the start of my post surgery reach out would likely have saved some angst. Dr Kates and his assistant don't have a warm bedside manner and don't express empathy towards elderly patients. He does routine surgeries frequently, yet, no instructions on aftercare are sent prior to the procedure. Which means an unscheduled stop to the pharmacy after to get hydrogen peroxide, gauze and other wound care not provided by his office. Also, for someone in assisted living where the nurses don't provide wound care, knowing instructions ahead of time would allow for a visiting nurse to be lined up for the daily care required, rather than rushing around trying to find resources after the surgery. When Dr Kates arrived in the room just prior to the procedure, he didn't greet or even make eye contact with me or mom. It was very uncomfortable and I felt a lack of empathy and interpersonal skills. His assistant suggested if return transportation was a problem for the 2 week follow up, I could simply remove the stitches myself. Of course that is not something I am going to do on my elderly Mom and it also suggested the doc didn't feel any need to check out his work and make sure Mom was healing as intended. I was not allowed to stay in the room during Mom's procedure. When then brought her back out to the waiting area, Mom's sleeve and side of her shirt were ruined due to the amount of blood which resulted from the procedure. I don't know why he just didn't have her put on a hospital gown, maybe he didn't realize the amount of blood which resulted, but that is also concerning for someone performing surgeries as long as he has. It's an emotional time when you go to a dermatologist with a worrying growth. My perceived lack of compassion and human detachment from this office has led to several recent poor experiences. As a result, we have switched dermatologists.

I think I've been seeing Dr. Kates for over 20 years, lucky me! My family and friends think I've…read morehardly aged which is due to the expertise and skills of Dr. Kates. He treats me like family so I never need to worry about any procedures he does as I know it will be as perfect as possible. He won't do anything you ask for that he thinks you don't need, so I feel confident in his care. Over the years he has treated me for allergic rashes, skin spots that were suspicious and given me botox and fillers as needed. He diagnosed and fixed skin things that other doctors didn't know what was going on with me. I'm 74 years old and I hope to be with Dr. Kates until he retires and so people will continue to guess my age as much younger. That feels wonderful!! Btw, I travel out of state to see him and he's worth every extra mile..........a grateful client, Donna

I couldn't be happier with my experience with Dr. Paul Costa and Concord Plastic Surgery. I was…read morehopeful before my surgery, and I am ecstatic with my results. At five weeks post-op, I still can't believe the difference. Just as important, I have been extremely happy with the entire experience. The office responds quickly to my emails, my follow-up appointments never feel rushed, and I always feel heard and genuinely cared for. From my initial consultation, through surgery and all of my post-op care, my experience has been exactly what I had hoped for. I'm incredibly grateful to Dr. Costa and his entire team.

I had previously undergone two breast lifts. Dr. Costas did not inform me of the possibility of…read moreincreased scar tissue with repeated procedures at the exact location; in fact, there was very little communication on his part throughout the procedure or during aftercare meetings. I developed keloid scars under both breasts. Still, he did not inform me what I had or how to help myself. He repeatedly advised massaging the area with vitamin E. Keloid scarring is irritating and erythematous. The scars are raised and thick. I would not recommend this doctor. He does not take the time to evaluate each patient properly, and his communication skills are inadequate. I waited to write this to see if my scars would heal over time, and they have not. Working with him was the worst decision I have made in the field of plastic surgery. There is more, as he did three procedures, but I will not go on. I wasted my money and am permanently scarred. The lack of communication left me feeling empty, uncared for, and cheated. Please! Find someone who listens, asks about your health condition and previous procedures, gives you the facts, and treats you like an individual with unique concerns. 12/31/25. May the coming year see more caring plastic surgeons!

I couldn't be happier with my experience with Dr. Paul Costa and Concord Plastic Surgery. I was…read morehopeful before my surgery, and I am ecstatic with my results. At five weeks post-op, I still can't believe the difference. Just as important, I have been extremely happy with the entire experience. The office responds quickly to my emails, my follow-up appointments never feel rushed, and I always feel heard and genuinely cared for. From my initial consultation, through surgery and all of my post-op care, my experience has been exactly what I had hoped for. I'm incredibly grateful to Dr. Costa and his entire team.

Aside from a breast reduction ( RESULT-permant scaring under both breasts), I requested 2…read moreadditional procedures: LIPO AND A FACIAL PLUMPING WITH THE LIPO FAT. BOTH THE BREAST REDUCTION AND THE FACE PLUMPING HAD DISASTEROUS RESULTS. I underwent liposuction just to obtain the fat to plump up my face and create a younger look. The results were a large (teacup-sized, painful) bruise around my left side from the liposuction, and NO FACE CHANGE AT ALL. My face looked and felt the same post op. I do not believe he did ANYTHING. I paid a great deal of money for lipo to add fullness to my face. THERE WAS NO VISIBLE RESULT. When questioned regarding this, he replied," I wanted to give you a natural look." HE DOPES NOT LISTEN OR FOLLOW THROUGH. Despite some positive reviews, I DO NOT RECOMMEND THIS DOCTOR.

I have been tolerating poor medical care and bad advice for the past 15+ years. I took control and…read moreGoogled a doctor for my particular issue. Diane popped up so I took the bull by the horns and saw her. My first visit lasted 2 hours - much of which was in conversation. The first visit is always the long one, she says. She listened and has become my health care advocate. She recommended doctors, at my inquiry, and I now have an excellent team providing care. She is calm, easy to talk to and actually listens. I highly recommend her for her knowledge, caring and good, sound advice. She treats the whole person, not just the symptom or body part. Again, something seriously lacking in the medical profession.

Diane is so knowledgable and makes me feel at ease. I enjoy going to a small, women's-only…read morepractice. I used to get bad anxiety when going to hospitals but not at this office. She truly listens to me and understands my concerns. I recommend her office for any woman.

A great family practice. A doctor who tells you the truth and cares. The staff are great !read more

I have been fortunate to have been a patient of Dr. Gustafson for over the past 10 years. His…read morestaff has always been attentive, kind and understanding whenever I have engaged them. Dr. Gustafson himself has been understanding, logical and beyond kind when all illnesses and situations have descended upon myself. While his quiet demeanor does mask his personality at times, never has he not done the right thing for myself. Dr. Gustafson medical knowledge can not be questioned as he has always tracked down resolution for any and all of my issues with his care and compassion standing out. Numerous times has Dr.G called me at night and weekends after receiving test results late in the day or evenings. I consider myself as being fortunate as can be being part of his practice and would recommend him to anyone in need of a GP who you can have faith in to do the correct things for your needs.

The acupuncturist, Jonathan Fang, is more focused on business than on helping me. I didn't feel…read morethat he cared about me or helped with any of my health issues (fatigue and insomnia). If Jonathan puts some of his focus from business to healing, I feel confident that he will be successful in helping people, but I am uncertain that after 20 years in business he will want to. When I first began at InHand Acupuncture, I had 6 weekly sessions with Dr. Ruby Huang and she was helping me and well. Things were getting better for me and I recommend her highly. Unfortunately Dr Ruby left and did not return. I then saw Jonathan for an additional 5 sessions but did not feel he was very helpful. I left to find another acupuncturist.

Absolutely recommend In Hand Acupuncture in Acton. They are very clean and have helped me…read moreimmensely after many years of other practitioners working with me without progress. Dr. John is so knowledgeable and wise.

Dr Quan takes the time to explain everything. Great surgeon!…read more......................................... Highly recommended

Best esthetician and services ever! Placed by a Dr. and came out perfect! Will definitely be going…read morehack to this glamorous jane in Littleton to see Alex!! She's the best I've ever had . Thank you Alex!

It's always scary to go seek cosmetic services for the first time. Are these well-trained providers…read morewho know exactly what they are doing? At glamorous Jane, Dr. Weil and RN Hanna are these providers. They listen and aren't afraid to offer honest opinions. They are kind and highly skilled and worth the cost.