The staff here at Fairfield Funeral home were very kind, understanding and compassionate. Ken, the…read morefuneral director made the planning process very easy for my family. He was patient with my mom and I as we planned for the funeral service for my Dad. My parent's had actually pre-planned and did the prepaid funeral arrangements for my Dad a few years prior, which took a big load off our shoulders. We mainly had to focus on a date and how we wanted to service to be. Ken was very professional and considerate when my mom was indecisive on a choosing a funeral date and when we needed to confirm things on the death certificate. He responded quickly to our questions if we had any and give us clarification if things were confusing. We ordered 50 'in memory' booklets with a photo of my dad through the Funeral home as well. They provided everything we needed during the service and communication was smooth with Ken and his staff. The chapel is pretty big and can accommodate a lot of people. We had to service in mid-November and there were no restricts implemented in terms of seating capacity as long as people wore mask. Overall, the Fairfield Funeral Home staff were reliable, organized and empathetic. The option of pre-planning was the best decision on my parents part as it saved time(and money) and removed the guesswork and strain of planning, allowing us to focus on our grief. Thank you Ken and your Staff for the taking care of my family and providing my dad with a proper service and burial.

I've had 3 close family members that have been in the care…read moreof Fairfield Funeral home within the past 2 years. Ken, Matt and Lauren have been so awesome all 3 times. I couldn't have asked for a better funeral home to take care of my loved ones that have rested.

I'm very pleased they did very good for my son during COVID and made me feel that I was not…read morealone.....Thank you! For everything! I could not have done this without you all.....Many blessings to each and every one of you!

I have never had to handle the passing of a loved one before. I had called almost all the other…read morefuneral homes in the area. When I called Alta Vista, the gentleman on the other end immediately put me at ease. He took the time to break down the pricing, and the required information. When my husband passed, the people who showed up to collect him handled his body with respect and dignity. I go to pick his remains up tomorrow and I have to say, I will confidently recommend them to anyone who needs final services.

The young man taking care of the grounds the day I visited a loved one, thank you!…read moreI asked how does one place flowers so high up on the wall, you showed me where the instrument was located. You are the reason for the 5 stars, pleasant, helpful, and friendly. There were no office people around in order for us to find where our loved one was placed. So, we walked around until we located him, it was an immediate burial and he didn't want anyone to hold a service at grave side for him and the business honored his request made years ago. Very well kept grounds where we were.

Mother's Day here was a busy day! I never saw so many people visiting this place ever! I stopped by…read morefor a couple of hours with an old friend to visit our parents. We sat and talked and reminisced about memories of our past with our mother and father. The day was gorgeous! The grounds were full of colorful, beautiful, fresh flowers from people visiting their loved ones. I only wish that the grass could be kept up more greener. They do a good job keeping the grounds clean and trimmed, but it would be nice if the grass could be made greener in some areas. I wonder if it is even possible? The multiple trees give some great shade to sit and enjoy your visit with those that are resting in a much better and happier place now. For some reason, only one gate was open on Mother's Day. Maybe that was to control the flow of traffic, but it made it difficult to go from one visiting site to the other without getting back in your car and driving out unto Union Street to go around to the other side. I would have rather been able to walk. It seems that more plot area is being excavated and some sort of construction is going on toward the far end of the lot. The only real problem that I see for the Fairmont Memorial Park is the paved road throughout the park. It is time for the owners to repave them. The potholes and torn up gravel, especially to the far left of the park, is awful! Must be prepared to wear out your tires, brakes, and suspension on your car! Someone please fix the roads! I have never noticed this before because I have never really drove around to other areas of the park before. I know I just recently gave Fairmont Memorial Park 4 Stars, but after further review of the Park in its entirety, I have to knock it down to 3 Stars! At least until the road areas in the Park are fixed.

Last year was an awful year. Nobody can prepare you for death, and when it knocked on my Dad's…read moredoor it damned near shattered me. While there were times I felt that I couldn't breathe or move, everything around me moved. Things were being put to place, recommendations were made. One of the recommendations was this place for burial. My siblings and mom met with Jacob who showed us the lots available, talked to us about headstones, coordinated with the funeral home during the funeral. It's surreal visiting my Dad at a cemetery but it's reassuring to see how the grounds are kept clean, the grass watered and healthy through the late spring, summer and winter.

Since my mom and I have complained in the past regarding the poor condition of the cemetery grounds…read moreat the Suisun Fairfield Cemetery, I thought I would write to say what a HUGE improvement there has been over the past few months. Whomever you have hired, PLEASE, PLEASE pay them well so they will stay.

Saul has been absolutely amazing throughout this whole process. He has been so understanding,…read morepatient and is so gentle with all the explanations of the procedures and processes. Saul is also very through and detail oriented while being so respectful. I am so thankful for having Saul navigate my family throughout the hard and difficult time...he made everything very easy to manage. Especially when trying to navigate loss and everything that comes on top of it as well. I absolutely recommend Saul and this facility to whomever may be in this circumstance and needing this type of assistance. You will be able to navigate in comfort and will be in wonderful hands. Thank you so much Saul for your amazing personality, respectfulness, demeanor and overall professionalism to help me navigate3 through!

Highly recommend! During difficult times of making arrangements for loved ones , Chelsea was…read morewonderful. She was helpful, informative, and patient with the family working together to arrange for my father's final arrangements. He passed just before Christmas and Chelsea communicated every step of the way. During a difficult and unprepared time, Fairmont by far was most cost effective compared to other funeral homes and was very helpful even during the holidays. I'm grateful to of called them .

This lengthy review is very well deserved for Vaca Hills Chapel Funeral Home…read more My father passed away suddenly on a Friday in his hometown of San Francisco. We took the weekend to grieve and began the difficult task on Monday of finding a funeral home. My father was a proud Army Veteran and his wish was to be buried at Sacramento Valley National Cemetery. Initially, we thought it would be best to choose a local funeral home in the Bay Area that specialized in military burials. We believed we found one in San Bruno, but from our very first interaction, we were disappointed. When we explained why we were there, the funeral director did not offer condolences. When I asked about burying my father at Sacramento Valley National Cemetery, she suggested we could bury him at the National Cemetery in San Bruno instead. To my knowledge, that cemetery is closed to new burials -- it clearly states so on their website. Her response was, "You can always go over there and ask them directly." I was taken aback. Why was she unaware of the burial closure? And why were we expected to do the legwork when we were seeking professional guidance during one of the hardest moments of our lives? We left feeling discouraged and unsupported. After more research, I realized it would be costly to keep my father's remains at a local funeral home and then transfer him to a facility closer to Sacramento Valley National Cemetery. On Tuesday, my mother, sister, and I drove to Vacaville to visit three funeral homes. The first one we stopped at was Vaca Hills. We didn't have an appointment -- we showed up unannounced -- and we were warmly greeted by Joseph. Joseph is one of the drivers who assists with transporting loved ones and supporting burial services. The moment he heard why we were there, he offered his sincere condolences. He clearly stated he wasn't a funeral director, but he patiently answered every question he could. He was knowledgeable about the burial process at Sacramento Valley National Cemetery and provided us with their price list. He also took my contact information and assured me that one of their funeral directors, Mercedes, would call me the next day. Our next two stops were at two other Vacaville funeral homes that work together. One was closed, so we went to the other. While the staff was polite and the funeral director -- a former military member -- had a great sense of humor, the entire meeting felt transactional. It felt more like business than care. The location was also in a very busy area, and we couldn't imagine trying to hold a funeral procession there or mourning in the middle of so much activity. The following morning, Mercedes from Vaca Hills called exactly as promised and scheduled an in-person meeting for the next day. From the moment we met her, she mirrored the compassion Joseph had shown us. She immediately offered her condolences and approached everything with empathy and patience. She never once felt pushy. She answered every question thoroughly and offered thoughtful solutions whenever we needed adjustments. When the topic of payment came up, she handled it with professionalism and respect. She did not ask about life insurance policy amounts. In fact, when my mom attempted to share that information, Mercedes gently let her know that it wasn't necessary and that many families prefer to keep that private. Mercedes is also a military veteran and that meant a lot to us. She ensured every step of the process for my father's burial at Sacramento Valley National Cemetery was handled promptly and properly. As soon as we confirmed our preferred date, she had her team secure the appointment. We selected the Platinum Package, which included a 3-hour viewing and funeral service, followed by a 1-hour burial service the next day. Because my father's burial appointment at the cemetery was scheduled for 9:30 AM, it would have required a very early service and felt rushed. Mercedes worked with us and graciously allowed us to extend our Sunday service to 4 hours instead of 3. On Monday morning, we simply met at the funeral home for the 8:50 AM procession to the cemetery. The entire experience with Vaca Hills was smooth, compassionate and dignified. At no point did I ever feel pressured. They were communicative, understanding and accommodating throughout the entire process. From the bottom of our hearts, we want to extend our utmost gratitude, love and appreciation to Mercedes, Joseph, Brigitte, and Angel. You loved on our family in such a remarkable way during one of the most painful seasons of our lives. You helped us give our father -- our Patriarch, our Protector -- the most honorable Homegoing celebration he could have ever received. We will 100% choose Vaca Hills again if we are ever in need of services in the Vacaville, Dixon, or Fairfield area. With deepest gratitude, The Faagau Family

I had 3 calls with Bridget, the owner. I was astonished by her grossly unprofessional, unhinged…read morebehavior. I had to repeatedly ask her to slow down, lower her voice, and stop interrupting me, so that I could get clear information regarding my father's funeral plans. She wound herself up so badly that she delusionally accused me of doing things I wasn't, which she was actually doing. Despite my multiple calm, gentle efforts to give her space to take a moment to calm down and return to clarity, it was impossible to speak with her before she hung up on me. As if the trauma that I've been going through of losing my father in the way that I did isn't hard enough.... Obviously, I strongly recommend not using this funeral home if you want the kind of professional services and staff that you and your family deserve.