Great service. Pool pump quit( above ground) brought it in and fixed within an hour. They could…read morehave sold me a new one as it is quite old but just a wiring problem So saved me $$$! Now I can go on vacation and not return to a green pool. Thankyou to a great team!

customer service is second to none - you can call and get an answer to an issue and try fix…read moreyourself before having the service techs come out. Mike is a walking encyclopedia of pools and hot tubs. for pool openings - weather - issues with other openings and such can push openings back a bit - everyone has to be flexible at some point when having a service call - to the person that claimed racism over a pool opening - not a chance with this company.

If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

Pool Doctors transformed our Backyard! If you're looking for reliable, experienced craftsmen who…read morepay attention to the little details, and understand that their work is their signature - then these are your guys. Brandon listened carefully to our design requirements, gave us great suggestions to incorporate into our custom plans, and executed our blueprints perfectly using only the highest quality materials & equipment in their construction. Furthermore, they completed the job on a tight schedule. All of the work was done by the Pool Doctors' in house team. No outsourcing or sub-contracting. From excavation to landscaping, Mike, Jon, Neill and their respective crews were always on site and informed us at every step of the process. They treated our property with the utmost respect and kept the surrounding area clean and neat. Once installation was completed, the handover was thorough with a detailed explanation of the maintenance and operation of the pool equipment. Jon and Tony helped with any questions we had regarding the operation and maintenance of our pool, and they were always a phone call away. After meeting with half a dozen pool companies, Pool Doctors' no sales pitch, and no upselling approach was the honest relationship we were looking for. Brandon, Terry and their teams' ability to communicate effectively was unparalleled and they demonstrated exemplary services in all levels during the construction of our pool. We highly recommend Pool Doctors and Brandon's team for your next backyard project. We commend them for their patience, competence, and ability to complete the project on budget and on time. -Ancaster, ON

This company is excellent I had a totally great experience from planning to installation. Brandon…read moreand the Pool Doctor team made sure I understood everything about the entire project. Brandon made suggestions as we went along and the crew was very mindful of my yard and the neighbors. I would highly recommend they put in your pool and lanscaping I did and it was the best thing I did for my yard

Great customer service and such a fantastic product! Super easy to deal with and they respond…read morequickly with answers to questions. They walked us through the purchase, delivery and set up instructions with great detail. They sent us upfront and a detailed quote before ever spending a dime. When it came time to receive our spa they coordinated directly with our contractor for easy delivery. Can't say enough good things about this company. If you're looking for unique and high end spas, this is your best option in my opinion. I will note that while located in Canada they do deliver to the USA without a problem. You will have to pay the import duty tax which they lay out in the cost. If purchasing in the US, they only accept a cash transfer from your bank. If you haven't done that before it can be a stressful process. Again, Immerspa makes it easy.

I have mixed reviews for this product. they do not provide enough information for clients to know…read moreexactly what they are getting and how it works. The main disappointment was the box where the machinery sits: very heavy and inoperable piece that caused an injury to the hand in a friend handling it. Also covers do not always adapt to the size/shape of every spa; they glued the clips to the stone to use with the ties; the glue is yellow and it looks like puke right on top of the stone. They do not inform well how to control the remote settings, and have low skilled subcontractors installing their spas. I would not order again. You are on your own resolving many issues around it.