1. Rocky Mountain Customs

    1. Rocky Mountain Customs

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    Salt Lake City, UT

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    Rocky Mountain Customs

    1.5 (8 reviews)
    Open 10:00 am - 5:00 pm

    Services - Rocky Mountain Customs

    Bumper repair

    Auto frame testing

    Rear-end damage

    Rocky Mountain Customs Photos

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    Auto Trim Design of Utah

    Auto Trim Design of Utah

    3.4
    (19 reviews)

    First off, I want to say that my seats look great--but it's only day one, so time will tell…read more We drove in specifically to choose our leather and stitching options. We made our selections, but the person responsible for pricing wasn't available to give us a quote on-site. Later that evening, he called and quoted us $1,900. I asked whether they offered a cash discount, and he said they could take $50 off, bringing the total to $1,850. He then took a $900 deposit over the phone. I told him I would bring the remaining $950 in cash when we dropped off the vehicle, and he agreed. When my husband arrived to drop off the car (I was following behind in a second vehicle), he called to tell me they were charging an additional $150 for taxes. I was shocked. In all my years of making purchases, I've never been quoted a price, agreed to it, paid a deposit, and then been told later that I owed additional money on top of the agreed-upon amount. Maybe some businesses quote prices before taxes, but that should be clearly stated upfront. At no point was I told that taxes would be added to the quoted price. Their response was simply an apology. As I told them, they get to say, "I'm sorry," and I get to be out another $150. They definitely came out ahead in that exchange. Because of this experience, I would encourage others to be careful and get every quote in writing, including clarification on whether taxes are included. Hopefully, I won't have any warranty issues down the road, because this situation has left me concerned about the company's transparency and overall integrity. The workmanship looks good so far, but based on my experience with the pricing and communication, proceed with caution.

    I have had auto trim do a lot of stuff to my vehicles, most recently was getting my truck wrapped…read morein protective film. They did an amazing job, communicated well, and I'm very pleased. Will definitely be coming back soon.

    Rocky Mountain Customs - bodyshops - Updated July 2026

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