Awful. Don't think they know what they are doing. It's impossible to get someone on the phone and the information they give you is wrong. Came here to get drug testing and they referred me to another location even though my paperwork specified to go to them. I drove 30 mins to the place they sent me just to be told I had to come back to the Boulder location. I made sure there would be able to do my drug test and drove all the way back just for them to tell me they couldn't do it again!! Literally being sent back and fourth between two locations just to get a freaking drug test done. They somehow make such an easy task so difficult. read more

Worst urgent care EVER! Run, run run! Find any other urgent care but dint waste hours of time and money here. Doctors are not qualified to handle a runny nose read more

Their COVID testing is a scam. When you schedule, they have conflicting messages on whether your scheduled appointment is a "telehealth consultation" (for which they charge) or the actual COVID test. It's actually a "telehealth consultation." Expect delays for the actual test and long wait times when you're finally scheduled. read more

The PA on duty, David Mackey, totally missed diagnosing asthmatic bronchitis. He would NOT prescribe any antibiotic, and only gave a script for prednisone 20mg, one a day. I thought that odd, since prednisone should be decreased gradually. I finally telemedicined my own doctor, in NY, who told me I would never get better with Mr. Mackey's advice. He sent a script to CO for a strong antibiotic, prednisone (5 on day1; 4 on day 2; 3 on day3; etc: the proper way to prescribe it!!) Also a better cough syrup. I felt better in 2 days! Do not go here if you know you really need any meds. He gives advice like my grandmother rather than a medical professional. He completely ignored my health history. read more

I went in for an exam to drive for Uber. They go from $45 to $80 for the past five years. Called to this place and was quoted $60 and I asked again at the front desk after O filled out the paperwork. Quoted $60 again, which I paid. Two weeks later I get a bill stating I owe an additional $90. You mofos need to send that straight to a collection agency. Not paying that $h1t. read more

Discrimination and bad service all in one. The practitioner that attended me today told me that I was obviously not from Boulder and that what I felt was just because I was adapting to the environment! I doubt she would have told that to anybody with an american accent or white skin. I have been in Boulder for half a year and have been perfectly healthy until now. Of course to tell me this they charged me full fee and put a lot of problems to get the paperwork that my european insurance needs done. Additionally, they dont even have hand sanitizer available! A terrible place to be avoided. read more

My daughter going to school at CU was having major abdominal pain. We came here because it was 7pm at night and she was in a lot of pain. There were zero people in the urgent care and that seemed strange to be completely empty. We quickly were sent back to a closet looking office with a chair for the patient and a chair for the doctor. Not even an exam table. The nurse took some vitals and the doctor came in. Didn't even exam or touch my daughter and told us to go to the ER. She stated they aren't equipped to handle this. Her stomach issue was nothing major and I'm curious if another urgent care could have handle this. This urgent care looks more like a drug testing facility. read more

For the drive by covid testing, there's no signs in the mysterious "behind the building" location. I was the first to get there in the day, on time for my 1:00 appointment, and I'm currently typing this from my car where I have been waiting for over an hour without a single employees recognition. I've called multiple times now and the line behind me is growing. This would make sense if it was busy... but it's not. Not at all. When I called and asked if the testing is still happening, a lady from the office said, "nobody is out there?" I told her, "no, that's why I'm still here waiting for my 1pm appointment." I was told at that point that 'the doctor was suiting up to come out.' Since then I've watched multiple cars give up and leave in frustration. Their website and phone line caused nothing but grief trying to set up the appointment as well. How long does it take to put on sterile equipment? What is the point in assigning appointment times if none of them are followed? And why do none of the employees seem to know what a going on here? I feel like I've accidentally signed up for a back alley Covid test performed by a sketchy drug dealer. Your time is of no concern to them. Book somewhere else. read more

Absolute waste of time and money. Wasn't feeling well so I had a flu and strep test done. They said they would call with results 20 mins after I left but they never called and didn't pick up when I called them. Doctors were relatively unresponsive and the whole place is a bad experience. Wouldn't recommend. read more

Super unfriendly staff. They do not let anyone go back with the patient, even though the patient said they were scared to go alone and wanted someone to come with. Do not recommend. stop hiding behind COVID and maybe respond if you have a backbone. read more

At Rocky Mountain Urgent Care I was immediately unimpressed by the laziness of the front desk people and how rude and unapologetic they were when they denied care to the mother and her daughter who were in front of me. The man-nurse was kind, but then I met Dr. Mary Louder. I hate to say this, but I immediately worried when I saw how overweight she was. I mean if you are a doctor, you should stand for health and well-being right? At least sort of, right? Anyways, that's totally not the point. The point is how she treated me: I noticed that when she asked me questions she seemed to be very skeptical anytime I answered. She kept at least 3 feet of distance and was not personable. She said things like, "Why the hell are you taking (insert some prescription I cannot pronounce)?!" and I would say, "what is that?" She said, "I dunno, you tell me Mr.!" I finally figured out it was the name of the chemical in my asthma inhaler that I told the nurse I have but hadn't used it years. I wondered why she was asking me like I had done something wrong. Definitely did not get a good vibe. Next she sends me to the x-ray room and comes back after about 20 minutes and says I have pneumonia! She said she was prescribing a heavy anti-biotic and couch syrup. I asked her if any of it will help with the pain so I could sleep. For some reason, this made her flip! She raised her voice and said "I cannot prescribe you sleeping medication!" I told her she wasn't answering my question and I never asked for sleeping medication. This made her blow up even more. I told her I had never in my life have a doctor yell at me (keep in mind I'm in like 4 pairs of pants and 3 jackets and still shivering and can barely speak since my throat hurt so much). She said "Don't you question me boy, I'm a damn good doctor!" I ended up speaking with manager over the next few weeks and getting my visit refunded after a long long debate. I will never be seeing her again and do not recommend this place to anyone. read more

We recently visited this clinic when my husband's tendonitis began acting up and he was in terrible pain. The doctor spent barely any time with him, told him to take Ibuprofen every 8 hours (which we were already doing at home), and discharged him. He was in enough pain that he was crying and unable to sleep, yet was not given anything for the pain, no exam, no follow-up care. It was a HORRIBLE experience not worth our time or money! He ended up in the ER later (which was the whole reason we'd gone to Urgent Care in the first place--to avoid the ER) and they immediately gave him something for the pain along with resources for dealing with his tendonitis and follow-up care. Don't waste your time (or money) on this place! read more

Was completely blown off by everyone in there. I'd had a fever for over a week, and knew that wasn't normal for my body. That fell on deaf ears at Rocky Mountain Urgent Care. I went to another doctor the very next day and was informed that I was so dehydrated I should be hospitalized. I got 2.5 liters of IV fluids, and I was fine the next day. Will never go back here. They're a joke. read more

Wouldn't help with a simple medication refill of a non-controlled substance while I wait to get in with a new primary care provider. Thanks for being unreasonable jerks. read more

I went there twice in two weeks. My impression is that they are dramatically understaffed. I called as many as 20 times to talk to a person, who invariably said they had to talk to someone else and "would get back to me" but never did. Many emails, no response to any of them. I only went to them because they are "urgent" care, but un the end I went back to my regular doctor, was seen quickly and professionally. Rocky Mountain Urgent Care is someone's idea of making a lot of money using cheap strip mall space and hiring the cheapest staff. There was no doctor on the premises that 2nd time I visited (I needed a form signed by an MD) only PAs and nurses- I believe that isn't even legal, not sure. Stay away, go anywhere else- this place is about money, not about providing quality care to patients. read more

Rocky Mountain Urgent Care website pretends to book a covid test appointment (the office won't do it--why not???) and then at the last minute, in my case, cancelled it. "Sorry, we're booked", they said. No real explanation. I had an appointment. There was no forewarning that this might happen. At least on the Walgreen's website, you're given a heads-up that a follow-up email will confirm your appointment. I will not return to Rocky Mountain as they don't seem reliable. read more

Turnaround time on Covid testing is terrible and longer than they quote you. Just go elsewhere

The ladies at the front were the rudest healthcare workers I've ever dealt with in my life. Although I know for a fact that they accept my insurance, they insisted that they didn't and didn't call to check or even look at my phone which confirmed that they did. It's one thing to not know, it's another to be extremely rude about it. I will never come back here and I'll tell everyone I know not to come here. read more

I went in with a gout flare because I could not get an appointment with my regular doctor. First time here, filled out paperwork in about 10 minutes. Staff was super helpful with getting me in and out of doors because I was on crutches. Did the normal doctor stuff, tested BP. Nurse Practitioner checked my foot, looked for signs of infection. Prescribed the usual RX I get with my regular doctor and was on my way in 30 MINUTES! for boulder, that's a record setting time. Overall very impressed with the operation as its run. If you cant see your regular doc, this is the place for sure. read more

I had a terrible recent experience at the Boulder location. I do not remember the name of the woman who saw me for swelling of my lip but she refuted everything I said, insisted I must've simply bit my lip in my sleep (which I've never done), then walked out of the room saying "I'll be right back." She never came back. A nurse then came in to tell me I could leave and handed me a script for an antibiotic which no one had even mentioned to me that I would be put on. ROCKY MOUNTAIN URGENT CARE USES ANTIBIOTICS TO TREAT LITERALLY EVERYTHING. I called my previous GP for a second opinion and he recommended that I wait before taking the antibiotic. I waited and thankfully my condition cleared up within a few days WITHOUT unnecessary antibiotics. I DO NOT RECOMMEND THIS PLACE. The staff is unfriendly and unnecessary antibiotics are used for treatment. read more

Update: I really wish I had found a new primary care doctor much sooner. I am finally free of this incompetent disaster that pretends to be a healthcare provider. Even scheduling is unorganized. I had to send a taxi away as it arrived because I learned on the phone they never recorded my appointment for that day despite having called me to confirm before! They continued refusing to provide medical care up to the point of admitting to me that they are incapable of providing the service they advertised and they actually suggested I find a new doctor. For once their advice was good. read more

I really want to be able to trust this office as it's almost walking distance from my house but I'm afraid I'm past that point. I've encountered some fairly sketchy situations and I'm done. One of my first encounters was when I had a laryngitis for a couple of weeks and finally relented for some help. The Dr there prescribed me a "Flonase Blast" which even the pharmacist questioned. I passed on that option and waited the laryngitis out. Chalk up 1 wasted office visit. The second time I went I was having a muscle spasm in my back, something I'm very familiar with and have dealt with at times for years. I was traveling for Thanksgiving the next day and was hoping to just get a couple of pain pills to get me through the travel day. Even after insisting that I knew what was happening, the Dr said he was pretty sure I was having a lung embolism and that I should go to the ER. When I came out of the exam room, the man sitting behind the desk said creepily "Ooh, looks like something serious is going on." So, because this Dr had scared me, I went to the ER against my better judgement. The ER Dr agreed with me and was fairly surprised that I was even there. I got my pain pills $3K later. In May I had gotten a bug bite on my arm that didn't seem serious, however there was quite a bit of itching and some satellite bumps that had appeared in the same spot. The Dr diagnosed me with scabies (which I found out later are not typically in one spot like this was), told me it was highly contagious, that my dogs could have it too (I was wearing a "Dog Mom" t-shirt), gave me info on bagging up all my clothes, etc - just complete alarmist information. I got in my car, drove to Boulder Medical Center and was told it was just a skin infection, was given a steroid cream and the infection and it's side affects are gone. My thoughts are if a Dr doesn't know what is going on then perhaps it's in everyone's best interest to say "I don't know what's going on." Hence, another wasted office call. I did find the online check-in and the subsequent notifications very convenient and helpful however in light of all of these situations, I'll be driving across town to Boulder Medical from now on. I find these very unsettling. read more

I went in here on a Saturday after the antibiotics my doctor gave me for strep throat failed to work. I had tested negative for the rapid strep test but the results from the lab wouldn't be back until Monday. After 3 days of antibiotics the pain and swelling in my throat was only getting worse. When I arrived the wait to see a doctor was an hour and a half. Not too unexpected at an urgent care on a Saturday afternoon. The woman at the front desk was very kind though and once it was my turn I was seen promptly. The doctor and nurse who saw me were both very kind and helpful. They ran a test for mono which, unfortunately, came back positive. Still the doctor prescribed something for the swelling and the pain and after taking the medicine I have felt relief for the first time in over a week. I can actually eat again! I am so glad I came to this urgent care and decided to wait over an hour. If I ever find myself in this kind of situation again I would not hesitate to come back here. read more

I had an extremely uncomfortable experience with Eric Vanzura, that bordered on harassment. I came in with a UTI. The front desk was polite. The female nurse was fine. She took my temp and blood pressure, always informing me of what was next. I was told to close the door and the doctor would be in. Standard. Vanzura did not knock. He walked in and straight towards me. I was sitting in a chair in the back corner of the room, and was cornered. After taking me by surprise (do people knock anymore?!) he sat uncomfortably close to me. He told me I have a UTI and showed me the lab results. That should have been sufficient for a prescription. Instead, WITHOUT ASKING CONSENT OR INFORMING OF THE REASON, he reached around and poked at my kidneys with his grimy hands (he did not walk in and wash his hands-- he walked in straight towards me). Then he did it under my rib cage, and it hurt enough to make me wince, flinch and move away. He seemed to enjoy that so he did it again. All while being uncomfortably close and attempting to maintain a creepy level of eye contact. The final straw was when he knowingly asked if I hadn't peed after having sex. So creepy. It felt like sexual harassment and was completely inappropriate, especially because UTIs can occur for a myriad of reasons. Disgusting. He should not be allowed to practice medicine. read more

I loved going here! They made me feel very comfortable and were super nice, fast and easy going. I definitely recommend attending this urgent care! read more

Takes forever, front desk lady is kinda mean, and they charged me $75 before I even got to see a doctor. Save yourself the hassle and go somewhere else read more

I attempted to schedule a simple TNC (Uber) Medical exam with them. Their website says they offer them, so I called first on Friday and I explained exactly what I wanted and she knew all about it and had the price and everything. She said I could just walk in on Saturday. So I did but when I got there the very nice receptionist told me the doctor only does those on certain days, but Sunday was one of them, so I could come back tomorrow. I work during the week but Sunday was perfect so I said fine. It would have been nice to have been told that when I called, but whatever. So I stopped by on Sunday but the wait was really long so the woman said I could just go online and schedule an appointment. That was fine, because it was my choice to not wait. So then I went online and scheduled a physical for Monday evening, but then thought, gee, I hope they bothered to only allow these to be scheduled for when they actually do them. So I called again and talked to the receptionist who connected me to the nurse who said they might not be able to do it then, but they couldn't tell me because they don't know when the one doctor who does them will be there. At this point I've now read their website twice, called twice, and go in twice and they still don't know when I might be able to schedule a simple service they have a full page advertising on their website. This is just an awful, slovenly attitude toward customer service, in something that is not under the control of the doctors, who may be great, or even the other workers. This is all on the owners and managers of this business, who appear to me to just not care very much about the service their customers received in something actually very simple. Maybe they offer great care and service once you're lucky enough to unravel the mystery of when to go, but I'll never know, because I'll never try to go there again. read more

This is the worst service I have ever received from an urgent care. Considering this is an urgent care they were not very urgent. I went there for a Covid test and i was on hold for 10 minutes. I came back later that day and I finally got a hold of an employee. When I asked about an appointment, the lady told me that I "might as well turn my car around" because I didn't have the pre screener. I was completely unaware that I needed a pre screener. The lady the. proceeded to tell me, if I wanted to wait in the parking lot from 1-4, I could be her guest. Overall, this was the worst service I have EVER received from an urgent care. read more

Dr. Daehn works here and I wish she could be my primary care physician. She is extremely empathetic, knowledgable, goofy, soft spoken, and so kind. I've been in here twice before and didn't wait very long at all. I went at 8:10am on a Tuesday and was the first one there. I was in and out within 40min. Dr. Daehn gave great information, was clear and concise, and listened very well. I'll probably just keep coming here when something goes awry as opposed to finding me a primary care physician! read more

My actual experience in person was fine... I just don't understand why this has happened 2 times now (once in Denver and once in Boulder) these people should not be answering billing questions if they don't have the answer. I asked WHILE IN THE OFFICE if I would have to pay anything additional for what they wanted to do. I WAS TOLD NO. 4 months later Quest diagnostics sends me a bill and now debt collectors? During covid???Back off, y'all ain't that important. I honestly don't get why the women in these offices say you don't have to pay anything and then you end up having to pay. It's like they get you to do tests or extra shit and say it's free knowing it's not, but they wait to send the bill out for 4 months. I called the office and the lady who answered was rude, and literally couldn't do anything. I won't be coming back here, I need people I can trust. If you lie about something as simple as billing, who knows what else you guys lie about ‍ read more

I thought I might have strep and definitely had an upper respiratory infection on a Friday before a holiday and my Dr. was on vacation. I scheduled my appointment on their website, which gives you an approximate time of when to show up instead of sitting around in their waiting room. It worked out great and I got right in. All of the staff were friendly and helpful. I would definitely go back. read more

Wow. Unprofessional and possibly illegal? I walked in an hour before closing. The woman at the desk was waiting on someone else and she told me (before I was even through the door) that it would be at least a 2 hour wait. I was a little surprised at how she treated me, particularly while working with another patient at the time. She was very rude and unprofessional. In my shock I just said, "okay" and she asked me what was wrong/what I needed to be seen for. In front of other patients. Not just in the same vicinity, but there were two other adults close enough to me that I could have reached out and touched them. I told her I suspected I had a UTI and I was really uncomfortable and that I needed help. She proceeded to tell me it would be *at least* 2 hours before I could be seen and I should really go somewhere else. Before I even had time to process this (I was very uncomfortable with the situation) she just kept telling me it was going to be a long wait. She was extremely rude to me, and told me I would have better luck at the other urgent care. The other urgent care is almost half an hour away. I couldn't believe it. It was amazingly obvious that she wanted to go home and if I had checked in she would have had to stay later than she wanted. She treated me like garbage. I came to this facility for HELP and while I wasn't officially turned away, I was pretty much turned away. She said "I mean, you can stay if you want but it's going to be a really long wait." She purposefully made it clear that I was better off going somewhere else. She asked me personal health information in a public setting. She was rude. I cannot believe how disrespectful and awful this experience was. I ended up leaving without being seen. How is that an appropriate way to treat anyone? I was appalled. This facility was open for another hour and I was pretty much turned away at the door. read more

Haven't had a medical experience as uncomfortable anywhere. Was asked no questions by physician before his making diagnosis on very limited information. Also felt disrespected by tone and manner of communication. Helpful tip to employees- the walls are thin, so when you talk smack about the patients, keep the volume down (and the music doesn't cover the sound either). Don't go here. Only adding two stars because woman at front desk was organized and polite. read more

Worst receptionist at Boulder location. She was very rude so I left. Never going there again.

Easily the worst healthcare experience I've ever had in my life. Got here at 2:30 (they close at 4) and still have yet to be seen by an actual doctor 2 hours and 40 minutes later. They only have one doctor on staff, so I'm not quite sure how this facility would ever qualify as "urgent". The nurse who saw me about 30 minutes ago (she assured me the doctor would see me soon. I guess we have different definitions of that word.) was pleasant. The receptionist, however, should not be working at a job that requires her to interface with people. Unimpressed. Next time I get strep I think I'll take my chances and just try not to die until a weekday so that I might be able to get ACTUAL healthcare from a better healthcare facility. read more

i was so shocked to come in and be treated with judge mental states from the receptionist ladies. like it literally felt as if they were judging me ? the last people you want working in healthcare. the doctor also seemed like he was suspicious of me or not taking me seriously. i came in for shortness of breathe and wheezing it's not like i'm trying to score pain meds? it's as if everyone but the x-ray technician would've rather been anywhere else. again, the absolute last type of vibes you wanna have at urgent care when you can't breathe read more

Although the physical environment could use some freshening up- the staff was exceptional. The RN who checked us in was kind, compassionate and made a genuine connection. Dr Eric Vanzura was also kind, compassionate, smart and calm. We felt seen, not rushed and that our care really mattered. read more

Easily the worst walk in clinic. DO NOT GO IF YOU NEED HELP. even if you do go you will wait two hours to have one of their doctors NOT help you! The most amazingly crappy thing they do, is accuse people of drug seeking, when they actually aren't. They apparently like to humiliate already sick hurting patients. read more

Over the years I have visited the Boulder urgent care facility. Many years ago it was owned by Dr. Turnbow and was excellent! Sadly, it is now 'Rocky Mountain Urgent Care'.....a dismal, joke of a medical practice! The front desk and nursing staff is very friendly and appear to be highly competent, the trouble is with Mary Louder DO. This woman truly has no business being in the medical profession! This person doesn't listen to anything the patient says, is extremely rude and the 2 times I have had the unfortunate luck of seeing her, she has misdiagnosed my condition. Spend the money to go to the ER or go to the urgent care facility at BCH! read more

Everyone I came across today was pleasant and helpful. I had to wait 45 minutes but there was 4 people ahead of me so that didn't bother me. It's urgent care, I expect to wait longer so I was thrilled. The nurse and dr we're both great and helped get me medicine for my sickness. They were genuine and I thank everyone there! read more