Lupita is a very kind and helpful store owner, and she has almost anything in there a body needs. I…read moreonly shop at small family owned markets in support of my community.

If you want a prescription timely dont go here. Took me 2 days to get one script filled. Was told…read morethey had 200 to fill. Also if you call about a script there's always a wait. Most of the time it's a long wait. Drive thru is almost always loaded. Do yourself a favor, go somewhere else. Walgreens sucks

The store employees were condescending and wouldn't even show me where tge tape was to buy after…read morerefusing my closed package. 0 stars

Plenty of pumps outside. Clean inside with lots of snacks, an entire room dedicated to beer if…read morethat's your thing, and refrigerated items such as milks and eggs. Bathrooms were fine as well. Five stars

I would not use them for door dash. I put an an order 20 minutes ago. When it arrived, it was the…read morecorrect brand, but not what I ordered. Luckily Door Dash refunded me the money, but I am very unimpressed.

This is the best gem of a place for service, food, daily meals, and not skimpy on the portions…read more Very friendly staff, the best subs around!!

Best subs around, especially the steak and cheese. Double the meat of any other sub place. Order…read moreout at least every other week.

two days ago i bought two trulybar vapes for 12.69. last night i opened the second one for a…read moredifferent flover only to find that the juice had leaked out. I called the store and told them my problem. mind you i have been to that store lots of times to get the puffers beause of the price. Not once did they say open the package to make sure nothing is wrong. I have actually had one that i returned because of this problem and they let me exchange. now it seems i cant return or exchange because once it leaves store you cant return. i do understand once leaving store it is mine but if they tend to sell defective products and not tell us to check in store to make sure it is not defective then i should at least let me get same flavor exchange. I thought this store was nice until they just screwed me out of 12.69. I will never go to this store again. the employees are nothing but deceivers that act nice.

Best place to buy cheap cigarettes! Lowest price in the tri-state area! Can't beat $3.80, for a…read morepack of Montego's!

I visited the Kelly Island Store on May 23, 2021 after seeing a billboard advertising 25% prepared…read morefood at this location only. I walked inside of the store, placed my order, socially distanced as I stood in line, and when I got to the cashier to pay, I presented my Rewards Card, and was charged full price. When I inquired as to why the 25% discount wasn't honored the cashier said "that's for online orders only". Strangely, that is NOT mentioned on the billboard, nor on the flyers posted inside the store. I went ahead and paid full price for the item, then patiently waited near the pickup counter when the gal working behind there said "they didn't have enough chicken tenders prepared." I didn't have time to wait and didn't want bone-in chicken as a substitution. I buy the chicken tenders for my pet as a treat, and I buy them every few days, but usually at the Hedgesville Road location. So I told her to forget about it and I waited again in the line to get a refund. Upon returning home, I went to the ROCS website and lodged a complaint. You would think a loyal customer (they can verify via the transaction history) would minimally get a response. As of today's date -- no response. For good measure, I wanted to test out the online ordering portion of the mobile app (new version) that I had on my telephone. I am such a loyal customer that I have FIFTEEN 25% off promotions on my card that I haven't used. I tried to order online, but again, the 25% would not be honored, not even on the online order. The card I have in my possession and registered with the site has an 800# that doesn't work, and the listed email for "help" doesn't work either. I called the local office on John Street and got voicemail, so I left a message. I have gone to the Hedgesville location at least 3 more times since the Kelly Island fiasco and asked the sales clerks for help and no one can seem to figure it out. One fellow told me he asked the manager about my issue and they have no clue what is going on. The clerks at the Hedgesville location did give me a discount when I show them on my phone all of the points/promotions I have accumulated. As as act of good faith, I picked up the new brochure and a new ROCS Rewards card so I could possibly register a new card. When I go to register this new card, although inputting all of the numbers and registration code correctly, it tells me that it is inactive or the input was incorrect. I have made numerous attempts and know the inputs are accurate, although the system seems to disagree. Since from the website, I received no resolution to my complaint, I went to ROCS Facebook page and sent several messages. At this writing, it's been 6 days now without a whisper from anyone representing ROCS. I decided to email ROCS direct at their stated email address of help@rocsstarrewards.com, and the email continuously gets bounced back to me. I had no other alternative than to place this truthful and candid review of ROCS Convenience Stores because of their lack of professionalism in attending to customer needs. I haven't been to Sheetz in YEARS because I have been loyal to my "local neighborhood store", but I am highly considering making Sheetz my new go-to. It will either be that, or the new Rutter's that will be going in nearby. I will convey, that the staff at the Kelly Island store was rude and insincere when they "apologized for the inconvenience." But in contrast, the staff at the Hedgesville Road location have always been fantastic, friendly, efficient and helpful. I am currently weighing my options.

Great store. Good prices. Nice staff. Gas in wv high but…read morepumps always clean and work efficiently. Coffee is always good And Hot!!