So, we've stayed here multiple times before, but always on the second and third floors. It's a…read morehistoric building so it's a bit different than standard hotels. Brandy was the star of our last stay! She was so kind and helpful and refreshed our towels and bathroom daily! We booked 4 nights and designated a first floor room as the others were booked. The entrance is in the alley way. The key stuck in the door each time we tried to use and it getting in was difficult. The air conditioning is a window unit. There is also an iodizer that was running that sounded like a vacuum cleaner. Bathrooms are older. We didn't have an actual bathroom vanity/sink and used the kitchenette sink. The walls were pretty thin, and we could hear our neighbors often and chatter from the alley and parking lot. The beds were comfy and the room was clean! The restaurant was honestly strange. It's a steakhouse but has a lot of pub seating and tables cannot be moved. Prices were reasonable but food is served in diner style baskets with paper (not a steakhouse vibe). Severs were kind but unorganized. My salad had a lot of wilted lettuce, but baked potato and steak kabob was good. We wouldn't go back.

We were there for 2 nights. Check in? No one there. There were 2 pieces of paper on the desk…read morewith your name, room number and the code to your door, right there for anyone to see. We had no idea where our room was. My husband looked in the restaurant to the left and saw a girl and asked if she could tell us where our room and the elevator was. She said there is no elevator and said go out back behind the hotel and take the stairs. She was obviously busy with the restaurant. Our room was upstairs and you have to go out the back of the building and climb stairs. It was pouring rain and dark out. We had a cooler, luggage and hanging dress clothes to lug up the stairs. We got in our room and my husband said $191.00 a night for this!!! We couldn't get the A/C or heat to work in the living room. There is a tiny remote and we couldn't figure it out. This must have been an old attic that was turned into rooms using blonde pine. The floors are so tilted and uneven it was hard to walk, it gave you a drunk feeling. There is a sign on your door that you can turn over that said something like clean our room so I turned it to that but no one ever came to provide fresh towels or clean the rooms. We were given 2 rough towels, 2 washcloths and a hand towel. The "closet was just a short bar to hang your clothes on. Luckily we brought some of our clothes on hangers because there was only 1 tiny hanger and it was for pants. The only other places to put clothes were in the one drawer of the nightstand. There is a picture of the inside of the drawers. There is a metal stand to put your luggage on but it was so rickety that it kept leaning so we couldn't use it. When we went to leave we couldn't get the door to lock. We have a Schlage code lock at home but it isn't like this one. I called both numbers on the sheet of paper and both went to voice mail. I texted one number, Brandy, and told her we were having problems getting the door to lock. She said instructions were on the sheet of paper. I still couldn't get it to lock. We had to leave for our function, when we got back the door was still unlocked. I texted her and told her that but never heard back. How can you run a hotel with no one there??? Two other rooms were rented by friends and family. When I asked what they thought of the hotel they just laughed. When we checked out of our room there was no one at the desk.

After staying for one night at the Monroe Street, suites hotel, I can say that my stay was perfect…read moreand I was very satisfied. Very secure location. And an overall great experience with the room. It gives off a very for comfrey cabin vibe. The communication and service are also excellent in this place as well. If you're ever in Pittsfield Illinois, I would highly recommend staying at the Monroe Street suites hotel!!

I've stayed here twice in the last month and will again in two weeks. The rooms are clean and the…read moreservice is great. It's centrally located near the downtown, but quiet. This should be your number one choice if you are in the Pittsfield area.

Very comfortable suite! Front desk person was very nice. I didn't have breakfast. I have stayed…read morehere before.

friendly staff, great service, clean rooms. what more can you ask for? my stay was 3 nights 4 days…read moreand loved every minute. nobody making crazy noise and the building itself was really pretty. nice get away vacation type beat

This is an old hotel, and it shows. I stayed here during the middle of the week, when the hotel…read morewas almost empty. Now I read some reviews that said some rooms have undergone renovations, but I find that hard to believe, since mine was badly in need of repairs. You'd think they would rent out the nice ones first. The tiles on the bathroom walls were very pretty- you could tell this was once a very nice place when it was built 50 years ago. But it has fallen into disrepair. The wallpaper was falling off the walls in large sheets, exposing the black mold underneath. The ceilings had water damage, especially the bathroom ceiling, which was sagging in spots and was covered with more mold. The lock didn't work on the door. The deadbolt wasn't aligned with the slot on the doorframe, so the only thing to secure the door was the chain. The phonebook was also useful... for killing the half a dozen flies in the room. The bathroom was tiny, built when 5'10" was considered tall for a person. The bed was comfortable, however and the TV had an expanded channel package.

We booked two rooms. Both door locks did not work. Shower was thirty inches square had missing…read morefloor tile and no floor drain cover. We changed rooms. The next rooms bedding was not changed (physical evidence). We had them change the sheets. Window screens were missing allowing bugs in room. Found two large dead spiders along wall. Tried to run air conditioner but it smelled of pet urine. So we sprayed filter with Lysol. The AC unit was dirty and not professionally cleaned. Sink was missing stopper. Front desk staff were very friendly and helpful. Housekeeping needs to to a better job cleaning. Hotel owners need to address these problems. I would not stay here again.