A hidden gem in downtown Newport Ritchie. It has everything you would want in a great day. Have…read morebreakfast, lunch or Dinner. A staycation or vacation. This place is beautiful and a step back into old Florida. The best of its kind . Jake in the restaurant was fabulous the service and the food, five stars. I had the pleasure of meeting Madison who cleans this beautiful hotel and it is fresh and spotless. We can't wait to add this to our celebration venues.

This hotel is so beautiful and gives a relaxing atmosphere when looking to getaway from the hustle…read moreand bustle of life. The room was lovely, very clean and comfortable. Though we had a couple hiccups with service, overall the stay was great! Shoutout to Chloe at the Front Desk and Tonya (lead housekeeper) for being so kind and making sure we were well taken care of!

I used the Hilton Honors App to make a reservation for two connecting rooms. I received two emails…read moreconfirming my rooms and one confirmation number. I had to cancel my reservation due to a hospitalization. I used the app to cancel my reservation. I received two emails confirming my cancelation. I was charged one night for one room. When I called the hotel, I was told that I should have called to cancel and not cancel in the app. After going as high as I could with Hilton, the final decision was in the hands of this hotel. They could not tell me what I did wrong in the app and kept my $113.06. Marriott, here I come.​

We stayed at the Hampton Inn, & Suites Newport Ritchie December 2, Dorene was the front desk…read morereceptionist. She was excellent to deal with took care of the issues we had recommend her very highly. We will be back down there once the weather warms up to stay a few more days great place great, service, great breakfast.

Nothing special. A place to lay your head. We needed a…read moreplace until our rental was available, no smoking in rooms , but just outside the room is a pot haven. We stayed 7 night , had to ask for toilet paper and clean towels. Office assistant says we needed to ask for room cleaning service daily. First time for that. Staff was nice , when you saw any.

The rooms are not cleaned regularly and the day manager is rude and insulting plus he will…read morethreaten to throw out a handicapped person if he has to make keys for caregivers because it's inconvenient for him which is discrimination

I visited my friend who was staying at the hotel because of Hirricane Helen. Their pool is a…read moreglorious area at the evening hours, as was the jacuzzi. She said that the rooms were large and comfortable even if the reason for staying there wasn't the best

We stayed for 5 nights and our suite was never serviced or cleaned! We reported it to the front…read moredesk on two separate occasions and still the rooms weren't cleaned or the bed linens changed. We got our agency (Travelocity) involved for some sort of compensation and the hotel management DENIED our claims about the rooms never being cleaned. They flat out lied instead of (I don't know) apologizing or being embarrassed or compensating us for their staffing issues. It gets better - this also happened to my brother and his wife who were also staying there.

Nice hotel. Nice staff. Security uses room card to go up the elevators. Large lobby with eating…read morearea. Breakfast was okay. Nice ladies overcooked the eggs and turkey sausage, but there are plenty of other choices. HIE&S is known for its cinnamon rolls. They're good. New to me is the crafted coffee machines that grinde your beans while you wait and a line forms behind you. I prefer the urns that are quick to use. Coffee is available 24/7. Room and bathroom are nice. Worn room carpet needs replaced. Pool and normal amenities included. Recommend. Extra: Family fun at Congo River Mini golf next door. Real alligators!! Get discount cards at the desk and a brochure in the rack by the elevators.

So kind to let me check in early. Super hospitable, offered water, food, super sweet. Turns out…read moreperson checking me in is from...Elk Grove. My first time to Florida and I'm meeting a Californian. This hotel is aged and worn, but clean and nicely furnished. Staying on points, which is nice.

In general the room was relatively clean. The sheets could use some bleach and the bathroom walls…read morehad hairs and boogers on them. Having stayed here before this hotel is usually a good experience. Given that it's off 19 and almost to Holiday you can get the expected guests on occasion, but usually we have the place mostly to ourselves. The pool area is also pretty large and relatively clean - though as it gets later people tend to leave all of their stuff out there. Unfortunately, this visit was not a good one. The hotel was higher priced than normal and completely booked for a wedding. After hours and hours of waiting to see if the noise would die down, it didn't. We asked people gathering right outside of our door if they would please keep it down as the kids were trying to go to bed...that lasted about 2 minutes. This continued on well after midnight and the front desk said they would come ask the people to congregate somewhere else, but that never happened either. Being a light sleeper there was no way I was going to be able to sleep and left around 2 am with people still partying outside of our door, and throughout the hotel it appeared. As I said, this is not the norm and was unfortunate.

The room was clean and basic. The price was decent. I was going to give it a 3 stars but upped it…read moreto a solid 4 because upon arriving and having reserved a roll in shower for someone traveling with me, we were put in a room with a tub. I explained that would not work. Jolly was working the front desk and worked with the staff to find a room that had what we needed. I appreciated her willingness to take the time to find a solution that worked.

I am currently staying here. I would say its satisfactory.I feel that 280 is a bit expensive for…read morethe outdated accomidations but the owners are nice and friendly. They charge a key deposit which i get but ive read elsewhere they keep it? I will update when i check out. Is safe and peaceful. I havent seen onw hooker or been offered to buy any drugs so thats a positive lol.

From the owner: We offer Telephones, Low Rates, Laundry Facilities, King Size Beds To Efficiencies, Internet…read moreServices, Cable TV, A/C, Free Wireless Internet, Daily Weekly and Monthly Rates available. Pets Allowed. Close to local restaurants and shopping. Call today for a reservation.

Went to Trios restaurant on Tuesday night. Jason and his band playing awesome music, great mexican…read morefood, the owner graciously hung out with us and the bartenders were awesome. Give it a try!

We stayed at the hotel for 2 nights and had breakfast at Trios 2 mornings. The food and service…read moreare excellent. The prices are excellent. Try it out, you won't be disappointed.

They cancel reservations immediately after you make them and don't refund your money. Reservations…read moreare made through a 3rd party, so when you get to hotel 30 seconds later, the front desk cancels it and refuses refund. Don't reserve here unless you want to lose your money.

This was a last minute booking and everything went smoothly. Price was reasonable , rooms were…read moreclean . Staff were friendly and professional. Food at breakfast station was fresh and this area was also neat and clean .price of stay was also reasonable! The housekeeping staff made sure I had what was needed in my room.

My first night in this hotel was pretty miserable. The moment I walked into the room, it smelled…read morelike cigarette smoke and mildew from 1985. I immediately went back to the front desk and told them but the person at the front desk told me that nothing could be done. I did not sleep that first night at all, as I am highly allergic to cigarette smoke. All she offered was air freshener, which, of course would not have helped. I called the front desk again and complained, but was told all the rooms were sold out. The next day, a different person at the front desk helped and got me moved to another room. That room was so refreshing after the first night of experience. They are doing construction and the first night I was on the first floor, which has not yet been renovated, and the second night I was on the third floor, which The entire second floor was shut down while I was there. Initially had two stars based on the terrible customer service experience that I had with the woman at the front desk, but they redeemed themselves with the next person who helped. Based on this, I would consider staying here again.

We stayed in an older room. The bathroom smelled like urine and all the touch points were very…read moredirty, no excuse. Staff were friendly, just not very clean atmosphere. Public floor areas were very dirty as well. We've stayed in many Holiday Inn Express hotels and this one is definitely not the best, we won't be back. Step it up management.