Dr. Zelen fixed my Charcot diseased foot when other podiatrists wanted to amputate. He explains…read morethings in a way that is understood. Excellent bedside manner. Staff is friendly and helpful. I travel 2 hours to see him as do many other patients, some farther. I highly recommend Dr. Zelen.

I had the unfortunate experience of having Charles Zelen as a surgeon a few years ago and almost…read morelost my whole left foot. All I had was planters fasciitis but when I came out of surgery he had cut up my tendons and ligaments and sewed my foot back up like that. I spent two years in horrible pain and he had me so jacked up on high doses of hydrocodone it wasn't funny. After nine months of trying to work and walk another foot surgeon saw me trying to walk had me come see him and told me I had a failed surgery. This Dr had to correct the surgery that Zelen had done all the while telling me that he corrects all of Zellen's screw ups . I had to have extensive surgery to shift my heel back over three inches with a screw in my heel and had to have all of my ligaments and tendons repaired. I do not recommend this Dr to anyone who wants to walk properly. I guess he thought a kiss on the cheek every time was going to keep me from telling this horrid experience but take heed. He is less than desirable as a surgeon. That's my experience.

Dr. BAKHIT is one of the kindest most caring doctors I have ever had. Not only was he able to…read morerelieve my facet syndrome. He has also me relieve my pain in other parts of my arthritic body. I highly recommend not only this doctor, but also his office staff. Everyone was very cordial and polite , and the office was meticulously clean.

He's back in Roanoke and practicing as of 1/7/19! I am a 14 year patient and have never had a…read morebetter doctor. He is kind, patient, always spends an appropriate amount of time discussing current issues and treatment plan, he's gentle and careful with procedures and explains every step so you aren't taken by painful surprise, works with me in all my research when I ask about trying this or that as I'm very involved in my healthcare. He's great and I highly recommend him - and my husband and daughter go to him now as well. Note- as with all pain mgmt doctors insurance requires physical therapy and cortisone injections before further treatments can be tried. So don't blame that on the doctor!! And don't quit going because cortisone doesn't work - there are other treatments if you will continue.

First time going here. Everyone was kind and helpful. They treated me with dignity and were helpful…read morewith questions and concerns. I was nervous since this was my first time in a cancer care center and I didn't know what to expect. The Dr was very gracious with his time and explained everything to me so I could understand it. I left with a tremendous weight lifted from my shoulders. I feel greatly blessed to have been seen by these people! Thank you all!

Poor experience in caring for my husband. Very poor communication all around. Will not return my…read morehusband's call after testing but had no problem scheduling another appointment without talking to him. There has also been little to no explanation of what is going on, even when asked. We have been given very vague answers. They were a little bit quicker to communicate with us in the beginning when wanting to set up testing AKA get our money. Still has yet to provide an explanation of test results after multiple messages asking (all appears to be fine from what we see on the portal - guess since they can't get more appointments and money we no longer matter). Current doc does not appear to have reviewed past medical records and took them into account when recommending a bone marrow biopsy. Disappointed that the nurse was congratulating the doctor for performing 2 biopsies in one day. Beginning to feel like my husband was put through unneeded testing to meet some twisted quota. Would not recommend them, but unfortunately not too many options in the area. See less Shared post

I've had Dr. Bivens since 1999. He and his nurses, along with the staff, are the best anywhere;…read moreanyway, he and his nurse and Jan are the best of all times. It breaks my heart when I have to leave them to be closer to home. I know the new endo will be fine but no one will be Dr. Bivens and I mean that. And, Jan, his nurse that comes into the appointment each time is tops. Also, the nurses that he has had through the years have been great, always on top of everything and with kindness and grace. They have ordered my Libre2 supplies and made sure everything was/is running smoothly. The lab technicians are so competent also. I thank you, Dr. Carl Bivens and nurses, staff members, and technicians for your fine care for my diabetic needs. God bless you always! Love you all.

Dr Bivens is good he listens and never judges you . Highly recommend him to anyone who has…read morediabetes. He has gotten mine under control and monitors you well.

Dr Pauley is great. He's proactive and takes the time to listen. He always follows up on every…read moreaspect of my current care to ensure the specialists are doing what they can to help me. He doesn't like to repeat testing that's already been done and gives us the option to voice any complaints without judgement. The staff is incredible and always super helpful. If you want a physician that isn't trying to get paid by unnecessary testing or sending you out everywhere instead of trying to handle things himself, he's the man. I'm also quite impressed he studied about my muscular dystrophy and is on top of every aspect of my treatment plan. It's nice to not have to explain everything each time I come in. I told him once and that was enough.

There are no words for the grief, suffering, pain, and devastation I have experienced every single…read moreday since what was supposed to be a minor surgery with Dr. Daniel Perez. According to my subsequent medical evaluations, critical parts of my skull base were removed, and muscles and tendons were disrupted from my palate and skull base--outcomes I did not understand to be part of the procedure I consented to. Since that surgery, I have experienced severe difficulty holding my head upright and breathing normally. Afterward, I struggled to obtain clear and consistent answers about what had been done during the procedure. While the School was investigating my concerns, Dr. Perez left the institution and relocated to Virginia. I was left trying to understand what had happened while navigating devastating physical consequences and searching for doctors who could help me. I continue to endure unimaginable physical suffering while searching for answers and treatment. Every medical appointment has become an enormous physical challenge, and I am deeply frightened for my future. Patients place an extraordinary amount of trust in their doctors. I am sharing my experience so that others understand why I believe it is so important to ask questions, understand exactly what a procedure involves, and seek additional opinions when necessary. I will continue asking Dr. Perez the question : Why was this done? Until I receive an honest account. Moving away does not erase the questions or the impact a patient continues to live with.

I had two implants done here. From start to finish the hey provided wonderful care and service…read more From start he folks up front to the various medical professionals in back. Just great service and care. They even checked on me the evening of my post surgery!!! Doc has an amazing crew. Highly recommended.

After experiencing a significant shoulder injury, I recently completed five months of physical…read moretherapy with Ortho Virginia at their Blacksburg, VA location. I can say the injury was not only the source of intense pain for me but also taught me to be patient as well as serving up a healthy dose of humility! The therapists that worked with me provided not only the health and physical support I needed but also counselled/advised me with long term exercises that will assist me for the years to come. I regained 80% of mobility and most of my strength back in my dominant shoulder/arm when the initial assessment was hopeful for a 50% return in mobility. I will forever be grateful for the therapists who helped me recover and am now able to lead a life with very few limitations! My experience with Ortho Virginia was very positive.

The worst healthcare experience for the simplest of procedures that I've ever had. I get Durolane…read moreinjections in a knee. I ve been getting them for 3 years. The injection was ordered. After not hearing from them in a week I called and asked the status of my injection. I was told Humana had not authorized the shot. Boldly I asked them the reference number on the order and called up Humana to see why the shot had not been approved. I talked to a Humana pharmacist and was told they do not require prior authorization for my injection. I called Ortho back and the surgical med nurse told me share would check to see if it was there. Then called me back. Waited all day. Abby never called me back. Before closing called back, Destiny patched me to Abby. Abby said she never called me back b/c she couldn't find out if the injection was actually there. This time she promised me she'd call me back. It's been 11 days since my initial appointment. My knee, guess, still hurts, and I can't even find out if my injection has been ordered. I asked them once why they couldn't keep the injections in stock. Durolane. I was told it was an expensive injection and the shelf life was very short . I looked that up and found out the shelf life is 2 years. Don't tell me they have 6 doctors who see up to 50 patients a day, and they can't find another patient to give a Durolane injection to. Within a 2 year period. You call over there and an A I Bot takes over. I've been put on hold for over 30 minutes 3 times. Bottom line it's going on almost two weeks and they can't tell me anything. I was patched through to the fourth person once, and still didnt get answers. If you talked to for example Lori, and then request Lori again, you get put on hold and then you will wait 30 minutes, if you then opt to leave Lori a message, you get an answering machine saying that your return call would come in 24 to 48 hours. So already you are pushed out another 1 or 2 days. I completely see why they receive an average of 2 stars but I can't go that high. My experience has been one star.

April 2025 great staff and wonderful care my family doctor…read moreof 20 years retired and I have been with Roanoke Family Medicine for almost 2 years now very nice to deal with an independent owned group NO corporate crap like hospital owned groups the truly physician owned practice is almost extinct they days in our area of Virginia but this group is wonderful to deal with and I hope they are around for a long time Great care and wonderful staff

This office will abandon you in time of need. Was immediately pulled from all anxiety meds that…read morehave been prescribed for years,all because of a failed marijuana test. Then they look at talk to you like a junkie. This practice is embarrassing.