I like Walgreens and enjoy the large variety of items that they carry. I like that I can go into…read morethe store and take as much time as I want to in the cosmetic aisle without being hit by someone's cart or asked to move while I'm still browsing. I am always greeted upon arriving and and told to have a nice day when I leave. My issue is with the pharmacy. The people who staff it are kind and know us by name. The pharmacy is grossly understaffed which I believe is not their choice but a corporate one. These employees hustle from the time they arrive till the end of their shift. I had to wait 20 minutes at the drive thru the other day for someone to help me and I had no car in front of me! This facility needs more help in the pharmacy! When we have a problem, Julie is just incredible at helping and solving the problem.

I had the worst experience At the Walgreens in Rantoul Illinois I bought a pair a Bluetooth…read moreheadphones they broke and I took them back. I paid cash for them and I wanted cash back. My Walgreens card took $3 off the price. At 1st they told me that because I received a discount because of my Walgreens card, that I couldn't get cash back. I just wanted the cash back for what I paid. I didn't want then to refund the $3 coupon and that I got, of course. And then the manager on the shift got snotty with me. I was shocked. She is in customer service that was very inappropriate. I told don't get snotty with me and she got worse. And then she read to me on the receive, which is in flower print Chama which I didn't read and that is my fault. She read rather rudely and with a raise voice, "Where did you see cash on this rec noeipt anywhere". I asked if I could speak to a manager, and she said she was the manager and there was none one I could talk to. Another employee came over because she heard the raised voices and tried to diffuse the situation. They're were others customers at the checkout. She did not tell me to come back when the manager of the store was in, or to call when he was in. This story continues on, and it only gets worse. I called the company and complained about the rudeness of the cashier. They told that I should have gotten cash back since I paid cash (minus the discount). They told me the managers name, and to call on Monday morning and he would take care of it. I did and he told me that I actually could not get cash back. I was mad. I left again. I called the company again and they said they did call the manager. Which they did not. I went in and asked for the manager. A women came up, not the manager of the store. I asked if he was in and I was told no. I really wanted to get my cash back, I wanted to buy cigarettes at the Walgreen's. She said the was a video and she did view it. I asked if I could cover in and watch it with her. She told me nobody was allowed in the office. That was a policy at the store. So the manager on duty view the video, and she came back out and told me, rudely, And that was a different cashier that was rude to me also. Now she came back Andshe told me that she viewed the video and they gave me the cash back on the original night and I put it in my purse. I said no I didn't they didn't give me cash back. The manager read the receipt and said no cash back and the other cashier that came over knew that they didn't give me cash back. CN system so rudely back I put the cash in my purse and that was that it period!! I again told or that I didn't get the cash that and I wasn'y trying to rip off the store, I was gonna buy stuff in the store when I got my cash back. Now call them came and be the video and said the exact same. So they asked me if I wanted them to call the police and have them mere at the video. So 3 police officers came and watched the video and they said that I put the cash in my purse. I open my wallet and I didn't have the cash. And I had the recept for the return. I insisted that they didn't give me cash back. The police said they saw the video and I had to leave or they were gonna nab me from Walgreen's. Of course, I will never shop at Walgreen's again. But I didn't want the police to ban me, so I left. I had no ideas what to think. I was throughly appalled at Walgreen's. Walgreen's is such a reputable company, so I was again shocked. I called the company, for the 4 th time, and again they said I could view the video. That was not their policy in this situation. I called back and I was told I still not view the video. So, I didn't know what else to do besides yelp about it and post it on Facebook.