They adjusted my watch size, removing a link and also replaced the battery at no charge. They…read morewanted to be helpful and build a relationship so provided these services for free, no pressure to buy any of the beautiful jewelry there. We'll be back when we're ready to buy.

Nadia is the best!! I couldn't have asked for any better customer service. she's been amazing every…read moresingle time.

Walters I have a real friend in the jewelry business. His…read morename is Chris, and he works at Walter's Jewelers. I met him when I took in some old jewelry after a parent's death. "Is this real gold? Are these real pearls?" I also brought in some of my jewelry. Chris was super helpful. He helped identify costume jewelry vs real gold, synthetic stones, etc. I was able to decide what I wanted to keep based on sentimental and monetary value. Chris used his expertise to: clean jewelry, restring an old set of pearls, repair a small chain, replace a broken clasp, put batteries in my watches, etc. I was so impressed with Chris, I asked if he could redesign my wedding band, which had inset diamonds, très masculine. Chris sent me digital mockups of designs, so I could see exactly what my ring would be. The result is a stunner. I couldn't be more pleased with the outcome. We also worked with Chris on a ring for a family member's special day. It took several visits to find just the right stone and setting, and now the ring will be a one of a kind that will last generations. Chris, his brother Jeff, Connie, and Tom--all of whom helped me during a visit or worked on my jewelry--have all worked at Walters for decades. The family business has been around for 94-95 years. They know their stuff. I like knowing that I'm patronizing a business that's investing in quality products and people rather than quantity advertising. Oh, and they have parking in the back of their shop, off Monroe Street. Nice.

I will recommend Walters Jewelry to everyone I know looking for quality jewelry and superb service!read more

Mark was great to work with, you can tell he has a passion for Jewelry, and wants to help you make…read moreyour jewelry dreams a reality. The price was fair, and the service was of great quality. We got a custom necklace for my wife, and there was a miscommunication about one of the customizations, but the error was fixed in a timely manner and was still complete before the deadline we agreed on! I would highly recommend shopping here if you're interested in a professional, respectful, and attentive business relationship with your jeweler!

Great selection and great prices. I came in w a knotted fine gold necklace. I tried to fix it for…read moreabout an hour and eventually broke down and brought it in for service. I was helped right away even with 6-7 patron being helped. The nice lady (forgot her name unfortunately) spent about 5min and fixed it. I asked her how much I owed her for the service and she said no charge, we do charge for stuff like that. Needless to say they got a loyal customer for unusually great service and overall attitude.

Genovese Jewelers did such great work us on a ring a little over a year ago. We went back a few…read moreweeks ago to have them do something with another ring! My aunt left me a ring. It had a really pretty stone, but it didn't fit me and wasn't my style. We worked with Rich and after discussing what I did and didn't like, we came up with a plan. We went the following week to pick it up and I didn't love it. It was well made, and what we had discussed, but it just wasn't right. So we talked about it and came up with a few new ideas. We finally landed on a new plan! It was ready in a little less than a week. And it's perfect! We've now worked with a few different people there. They're knowledgeable, creative, friendly, patient, and want you to be happy with the jewelry you purchase or have made. Their service is top tier! I highly recommend checking them out!

Nicole & Kennedy were absolutely amazing. They went the extra mile to make sure I got the ring I…read morelove! Their quality of diamonds are unmatched. Their communication was perfection, as I was very particular as to what I was wanting. I can't recommend these two, and this incredible store, enough. I love them!!!

Took in a wedding ring that needed resizing, haven't been able to wear it in years. The new size…read morefits perfectly, but the cleaning was crazy, this ring looks brand new yet it is 38 years old. I have never had a ring cleaned to this detail anywhere else. Took a number of rings back today to be cleaned, another ring to be resized, and a silver military service bracelet from 1953 that is absolutely black. This jewelry store is incredible, great service, great team to meet your needs, and absolutely beautiful jewelry if you're looking for something new. I am so excited to find such outstanding service!

I went here to see if they could could fix my mesh watch band because another place told me Fossil…read morewould have to. The band was unable to be repaired the man that helped me said, but he did some hammering and unofficially repaired it. Sure, it's not like new, but it's good to me. He did that at no cost.

Jeff the owner is amazing. He does all my jewelry repairs for a great price and quick service…read more Even guiding me to keep an eye on the prongs on an heirloom piece I wear everyday. Very honest and makes you feel comfortable in a setting that could be the opposite. I trust him with pieces that are very special to me.

The man working was super nice and up front about my jewelry, I had taken some earrings and my…read moreengagement ring to another jewelry store for cleaning and they didn't even scrub anything. He got my pieces looking brand new and was super quick.

They sell NAG CHAMPA! This store is iconic on the main street of St. Charles. Crystals, tarot card,…read moreliterature, pendulums, some broom skirts and more. We even received a free stick of incense. There were parking lots close by and street parking off the cobblestone. The store was well laid out and colorful. Enjoyed looking and Interacting with the staff. I thought $3.00/box of the incense was extremely reasonable. Good value!

Very limited stock and it felt like we weren't paid attention to until we looked like we were…read moremaking a purchase, then the sales persons warmed up. The incenses we got were fine but honestly overpriced. A good swap would be going to Maplewood's Mystic Valley, they have a larger collection and are always warm and welcoming.

I've been knowing Mona and Tom for a little bit over 30 years. They are very attentive to your…read moreneeds , They are kind, overall good people . The staff is also friendly . I may have some old scraps and they help me make other pieces with my old scrap gold and diamonds I also have another Favorite Lady that works there her name is Nicki. She also works with Mona and Tom and they're very good friends. She is an amazing jeweler . We have also adopted one another lol but the estate pieces are beautiful. I have some one of a kind pieces that I picked from the estate case. Tom made some one of a kind custom diamond earrings. I just love the unique pieces that they have ..a ladies night they have. I just love this place. I'll never go anywhere else.

I could not be more pleased with my experience at The Diamond Shop. I checked out multiple jewelry…read morestores in town looking at wedding bands and inquiring about options as I knew my engagement ring would likely require custom work to have a band fit flush with it. The customer service, knowledge of the staff, selection of pieces, and ability to do custom work is truly elite compared to my experiences in other stores. Jennifer was my sales representative and Nikki was my jeweler who did the custom work. They were both kind, patient, and attentive while responding to my many questions. It's truly a small thing but they also have great memories and will mention things that I said in passing at prior visits. The store has selections of estate pieces as well as many new items. I just really could not have had a better experiences and am so grateful to have found the store. I fully plan to continue my magpie ways and be a lifelong customer here.

Had my jewelry appraisal done there. Took a bit as they were busy. Not cheap but it went well…read more Going back to do some bartering with them for an item. Will write back more to let you know how that goes later.

Yesterday, 1/23, my husband and I stopped by Randy's and were met by Jennifer Ramsey. She whole…read moreheartedly talked to us for a long time. Did everything, honestly, that we had asked her. She is the best associate we have ever met. We think she needs recognition for what she does!! We will only ask for Jennifer when we return!!

I called to describe my collections and spoke to an owner. He was dismissive. He said most people…read morecome in with stuff not worth much without knowing anything about what I have. His attitude was just don't bother because most people don't have anything worth his time. So I won't bother. And he must have said don't bother 3-4 times. It's important to explain I called Smith Jewelry & Coin based on these good reviews. Also bricks & sticks retailers cannot complain about online sellers when they have so much business they discourage potential customers to do business with them.

I took a pile of old coins and jewelry in for appraisal. Justin was more than fair with evaluating…read moreand the price paid. I highly recommend.