I've been going to this (was amazing) doctors office since I was around 7. Im now 24. Majority of…read morethe workers know me by face, including after-hours urgent care. 2.5 years ago I moved to Omaha. I just requested 3 years of medical records 2 days ago for flight-school & FAA needs. Pretty simple no? 1st they scan documents almost live-like, then send via email. NOT fill-in, NOT a secure page link. Its a paper that they want you to somehow print, use your phone & fill in. (I do not live in state) I've only had this issue once before with surprise! This same clinic. EVERY time im in office I give my mother permission to do anything pertaining to me. That includes release of information. Never taken her off. For some reason she cant access any of these records WITH MY PERMISSION 7 times at all appointments. Weird. After being told i'd get a call back from the clinic manager YESTERDAY within a few minutes about options, to today hung-up on by the amazing Kelly Hiserote, charged $20, told i have to wait for the document of release via MAIL etc. I finally took the 1hr 20min to use my phone creating text box's, signatures etc & filled it out. Mind you there's only 1 page of questions. Almost 2024 they'd evolve like 4 other clinics i've requested info from & had the records, release forms ready within 2 minutes. Its not a huge deal initially, however i've been trying 48 hours to get my records. Its frustrating to deal with. "Cant send medical records via email" quote. Yet theres an option on the paler that says they CAN. "There is always a flat $20 fee for medical records thats on the note as standard" quote. Um nope. There is not. It mentions NOTHING about a fee. So many back & forth. They have no idea what they're talking about. When a patient becomes frustrated at the BS they blame you & hangup. Its not worth the hassle. Do yourself the favor and follow the BAD reviews. Used to be top notch. I'd drive 2 hours from my home just to come here.... not anymore.

I've been coming to this clinic my whole life. I see Dr. Roge. I always have a positive experience…read morewhen I'm here. The place is very clean, including the bathrooms. They decorate for the holidays; I love that. Waiting room is nice. Tvs, full of magazines, and a water cooler. I only have 4 stars because I feel like I wait a lot. And they pretty much refuse to give any type of pain killers. I understand that pain killers can be addictive, but when you need them you need them! They are a little out of the way from where I live but it's really no big deal. The staff is great. I have the worst veins and today it took the girls 4 attempts to draw my blood and they were so sympathetic and sweet about it. I got Halloween candy today. Yay. LoL

Poor customer service. Doctor Krohn will try to rush you in and out as fast as possible. Have…read morecontinued to have back and abdomen pain for awhile and he has not fixed it. Made a complaint about receptionist, Nikki for practically yelling at patients on the phone and Doctor Krohn rushing through patients, so they put me as "non-compliant". It sounds like retaliation to me. Now I'm unable to see any of the Providers under the Family healthcare umbrella which is silly. I talked to the CEO and didn't seem concerned with what happened to me either. Stay away!

This clinic was very clean and uncluttered. Friendy and professional staff from the front desk…read morerotor the examining room to the check out desk. Great staff!

I've been a patient at this clinic for 12 years. The wait time is excessive but Dr. Schenk is so…read moreawesome, smart and amazing i dont mind waiting. During this time of panic, unknown and being just plain scared you want/need compassion, someone to explain things to you what i got today when i called was the complete opposite. I understand all too well being short staffed but to blatantly tell me you dont have time for my family was a slap in the face. The receptionist made me fell like my concern was not important and like i was wasting her time. I pray no one comes directly or indirectly affected by covid 19. The care is little to none with over worked staff. BE SAFE AND PUT ON A MASK.

Great Doctors the staff is pleasent and efficient. Don't come too early, you will be waiting. ......read more

I love Dr. Remer she always took the time to listen to my health issues and always asked if I had…read moreanything other issues that needed to be addressed before she walked out. She is very professional and approachable.

Receptionist, Nikki, is one of the rudest front desk employees I've ever encountered. No, I'll say…read moreshe IS the worst. She yells and scolds you for things out of your control and questions you may have. Doctor Krohn rushes you in and out with horrible bedside manner. I will attach a screenshot from an aggregate site that shows this. I think it was from 13 random reviews. The CEO of the company willingly supports this behavior as well.

Wonderful experience at Siouxland Adult Medicine & Spa Services! Stephanie Copenhaver did a…read morefantastic job on permanent make up for my eyebrows. If you can get an appointment for any sort of permanent make up, she comes highly recommended as does this establishment! Very clean and friendly! Highly recommended! 5 Star!! I even came from Colorado to Iowa just for Stephanie!

If you are looking for permanent make-up (eyeliner, brows, lips) etc., this is the place to come!…read moreStephanie Copenhaver is AWESOME...she is here for a week or two about every three months from California and takes appointments. I had my eyeliner and brows done and i couldnt be happier with the results!