Doc has a great personality, friendly, informative - enjoyed my appointment w Dr Mann very much! There was a lot of waiting -- I had to go out in the hall to make sure they didn't lose me! The first doc to see me was a new one in the group - and he immediately tried to diagnose the issue as "Morton's neuroma" - which was interesting to me since I had not heard of this before. When Dr Mann came in and heard about how the pain started -- he said it probably wasn't a neuroma -- yet -- but that I had bruised the nerve through overuse, he advised that I find a way to take pressure off it and gave me some pads to insert into my shoe. Those pads did NOT help - they created more pain than I could imagine on other parts of my foot, but it did inspire me to do some research. I found that many hikers and runners develop Morton's Neuroma -- like a carpal tunnel syndrome between the 3rd & 4th toes. The problems that cause this are often shoes that are too heavy or too tight. Hey! That was me - I was wearing heavy-weight hiking shoes when I didn't really need them -- so I switched to trail runners with a bigger toe-box and VOILA! The problem has gone away. I'm very happy about the outcome and happy to have made the acquaintance with such an experienced, caring and smart doctors and staff as I met at Dr Mann's office. read more

I sprained my ankle badly and came to see Dr. Mann on personal reference. I waited in the waiting room with my mother for about 15 or 20 minutes, then was escorted to a patient room. I sat for nearly two hours, with the door open, watching Dr. Mann make small-talk with some employee right outside my room. If I had known it was him, I would have said something. If I was able to walk, I'd have walked out. Eventually my mother, Dr. Mann, and some unknown younger doctor came into the room. My mother had gotten fed up waiting and made a ruckus. I don't know how long I might have had to wait otherwise. Then Dr. Mann nonchalantly proceeded to look at my foot a little, ask me vague questions about the nature of the injury, and handed my foot to the other doctor as if I were a test-dummy. The other doctor made some criticisms about my joints, which made me feel very discouraged and uncomfortable. Then Dr. Mann made crude remarks at me for using crutches when I could uncomfortably walk. I'm not the doctor-- how should I know when to make use of an injured ankle? The radiologist then escorted me to the x-ray machine. She, unlike Dr. Mann, was very polite, amicable, compassionate and easy to talk to. She knew her job, and made suggestions about the injury and x-rays, while being sure to mention that she was only a technician, and not a doctor. Without giving me any advice other than to "walk if I can" he referred me to another organization. In my opinion, Dr. Roger Mann was abrupt, rude, and uninterested. He was also discouraging, which, in my eyes, is the worst imaginable thing for any doctor. His younger doctor (if he even was a doctor? ) companion was unpracticed and detrimentally critical. He seemed nice enough, but had obviously spent a lot of time with Dr. Mann, and did not pay very much attention to ME, as much as the injury. I felt like an expendable science test subject, and only benefited from the visit with an x-ray-- which Dr. Mann had no part of, and the physical therapists I was referred to, whom I could have found on Google. read more

I broke my ankle playing roller derby and I needed surgery so I asked my friends for doctor recommendations and everyone unanimously agreed that I should go see Roger Mann. Everyone told me "he's the best," and they were right. I needed 9 screws, 1 plate, and 1 pin and Roger Mann and his fellow Dr. Meineke were able to put my foot back together so I'll be able to play roller derby again, as well as do all of the other athletic activities I do. I had some issues with my health insurance and the office was totally supportive and kind to me while they helped me get everything worked out. Also, Roger Mann and his staff were very gentle, good spirited, and very kind to me. For having a severely broken ankle I couldn't have asked for a better experience. read more

The standards of physicians and medical office staff are not found at Roger Mann's office. There are great treatments for ankle and bone restoration at Stanford, good treatments in Hawaii and Utah, but here at 80 Grand Avenue, 5th Floor, Oakland, CA., you will feel like you have landed at the bottom of the barrel. This doctor wrote relevant and well published literature decades ago but no one has checked in on him or his patient list since. read more

We think that my husband might have fractured a bone in his foot, so I looked up podiatrists on Yelp. Dr. Mann got good reviews, so I just called to try and get an appointment. The receptionist was rude and informed me that we couldn't get in to see any of the doctors for 3 WEEKS! Come on! 3 weeks? Okay, I get that you are a busy office. But there is no need to be rude. read more

The people who have issues here may have a point, but I believe that they are just simply idiots on perceived slights. It is thanks to Dr. Mann that I am walking normally after catastrophic injuries. I referred a colleague, and he was found to have problems undiagnosed by the best physicians in Japan. What more do you want? read more

Best surgery I have ever experienced. My foot was completely reconstructed and I barely have any pain. My foot had problems since I was a child and since no one knew my foot disintegrated. It literally was not connected in my main part of my ankle to my foot. I also had a extra bone. read more

I am writing this review for my husband who when he was 16 years old almost had his foot removed at the ankle. He has had several operations over the years to stabilize his foot and ankle and until he was in his 60s he was able to do anything and everything including running. Then gradually he developed extreme pain in his ankle to the point where he could no longer walk on it. The pain reduced his quality of life extremely. I looked online for "best ankle doctor" and found Dr. Roger Mann. After doing some research online we decided he was the man to see and were thrilled to discover he had an office in Oakland (near our place in Burlingame) and that he was experienced with the procedure known as the Scandanavian Total Ankle Replacement or STAR. We hoped my sweetie would be a candidate for this new (still not FDA approved) surgery. Dr. Mann was courteous and all business and obviously knows his stuff. He informed us that we'd have to wait until the STAR was approved, but he expressed some concern as to whether the hubby was a good candidate for this procedure due to loss of muscle function in the calf and his active lifestyle. In the end it took too long for STAR to get approved and we all mutually decided he was best to go with ankle fusion. The fusion went well, but recovery was longer than anticipated (recovery from STAR was reported to be a couple to 3 months, whereas it turns out that the fusion can take up to 24 months to fully recover from). The hubby used a cane for approximately 18 months, but was painfree as soon as he woke up from the surgery. He reported that his foot felt "strange" and like it was asleep, but this slowly changed over time and he was able very gradually to increase the amt of pressure he put on it until he was able to hike down a very steep ravine. He is THRILLED to be pain free again after several years of excruciating pain, as well as to be able to walk and hike like he did in the old days. Dr. Mann is your man if you want to be seen and treated by the BEST in ankle surgery. He's busy...and I don't remember ever not having to wait for a doctor. That's just par for the course. read more

I had ankle replacement surgery in 2013. Since that time I have been living with 24-hour pain in not just my ankle, but down the hip and leg. It looks like I will be on Gabepentin for the rest of my life. I wear an ankle wrap 24x7 to prevent enormous swelling. Although Dr. Mann has "written the book on ankle replacement," the results of my surgery make me regret that operation on a daily basis. The number of young surgeons doing their residency with Dr. Mann should make you hesitate to enter the operating room. Are you something they are using for training? Once trip to the office should alert you to a problem. The lack of coordination on getting appointments, getting calls returned. It is a circus. Don't go here! read more

I have read many of the reviews for Roger Mann. I first saw him for an evaluation on my right ankle 01/2003. I was fortunate enough to be selected for the 2nd STAR FDA study in Oct of 2004. I might add that my local ortho, that was quite good and an egoist, said nothing but fusion as a fix for my ankle in 2002. Absolutely not!! My local doc reluctantly referred me to Dr. Mann. Waiting for the "study" was the best thing I ever did due to sports injuries and severe degenerative arthritis at age 61. I LOVE my STAR. Dr Mann is a specialist and his job isn't to make people feel warm & fuzzy. He and I have never had a problem: he is personable, funny as well as explained my problem & solution. He has always been concerned about my orthopedic needs and he has a job to do with many patients. I snapped the 'poly' 7 years ago for which he did a revision and bone grafts that were necessary. Now after having being blessed with the articulated & working ankle 14+ years, I love love love everything I've gone through. I've met lesser credentialed physicians that have more of an ego problem, poor bedside manners, poor everything I've seen in complaints that is said of Dr. Roger. He can't be a cure all for everyone, nor can he be 100% successful as he is human & not a robot. Next week I am having another revision for a broken poly and grafts. This is no fault of him nor the prosthetic..I am very active, hiking, walking, biking and always on my feet 95% of my day. I'm 77 years old and he has kept me walking & active. I received my 2nd ( L ankle) replacement in Oct of 2015 and it is as terrific as the other one. I might add that I also have bi-lateral total knee replacements as well. I do what I want with the exception of impact sports. I'm sorry for those that are expecting more. Don't forget that some patients may have the egoist approach as well. I do not see Dr. Mann as being narcissistic or rude. Recommended? ABSOLUTELY! You usually get back what you put out! just sayin' Thank you Dr. Roger AND Jeffrey Mann, for a 16 year relationship and my STARs. read more

I am 2.5 years out from my ankle fusion with Dr Mann and can not recommend him highly enough. Dr Mann is honest, direct, caring and clearly experienced. He also has a great sense of humor. Dr Mann was straight forward with me about what to expect and that it would not be a ton of fun but that he could remove my severe ankle pain and get me back to mobility and life. I have a lot of anxiety in a cast and I knew a fusion would mean many months in a cast post surgery. I approached Dr Mann with some ideas on how to get me through this and while remaining a stickler about the necessity of a cast he was also open and helpful and instructed staff on precisely how to cast me to help me with my anxiety in a way I was comfortable with. Dr Mann was even willing to have his office make adjustments at any time if needed. This is a wonderful doctor, surgeon and person, if you're in ankle pain go see Dr Mann! read more

Dr Mann insisted I needed one surgery on my ankle. Turned out I needed 7, and none of them were the one Dr Mann wanted. My GP at the time was so appalled when the report from surgery came in outlining in detail what they'd found and repaired, that the practice removed Mann from their recommendation list, and we both wrote the the insurance company that sent me to him. read more

Lots of promises, not one of which was fulfilled. It has been 3 years since my ankle arthroscopy, and I have worse pain than ever. Dr. Mann promised that I would walk without pain (I can barely walk at ALL, pain notwithstanding), that the artificial joint would not alter the size of my ankle (it's a LOT larger than before), and that I would have full ability to point and flex (hah). The ankle itself is HOT to the touch, and he refuses to answer any questions. I actually heard him in the hallway speaking to one of his residents about how "these young patients never heal well." Total BS, but I assume he was grasping at straws to avoid taking any responsibility for the failed surgery. read more

I would not recommend Dr. Roger Mann. There are many other highly qualified board certified orthopedic surgeons in the bay area that would be a much better choice. My recommendation would be to do a lot of research before picking your orthopedic surgeon. Make sure to bring a plenty of reading material because you are going to be waiting for a while to be seen. I would rather go and see my dogs veterinarian. read more

Do NOT see this doctor .. Rude, uncaring, doesn't show any compassion ! Average wait time is 2 1/2 hours, only to get 5 or 10 minutes of his "precious" time ! You can feel the tension and negativity in that place! His staff makes excuses, by saying the long wait once you arrive at your appointment is that he is " thorough " .. Thats BS Not once does he apologize for keeping me waiting. He talks down to his patients, as if we were children! This Dr.Mann is an embarrassment to his profession & I regret every hour I spent at his office .... Not to mention my surgery which now I'm paying for, Since I'm worse off than I was BEFORE I saw him! read more

Well, I take it almost all back I had an appointment at 2 pm. I didn't get called in until 4pm and didn't leave until 530pm. 3 1/2 hours for a check up! And no apology not even a simple sorry. In fact all I heard was "people wait here, that's what happens". Not good. I still stick to my original statement about doctors and wait times, but Come On! Give me a break! Or at least a head's up or something. Work out a system. It's almost 2010! So if you don't like waiting and don't mind not seeing one of the best ankle doctors then go somewhere else or........make an appointment for Thursday morning. Monday and Tuesday according to the receptionist are the worst. And I would have to agree. read more

There is poor, fair, better, best, and THE VERY BEST! Dr Mann is the latter. Google in 'Dr. Roger Mann, Oakland, CA' and settle in for a LOT of info and several references as to 'the foremost in the US, the most acclaimed in the World' etc!! read more

Why are all the 5 star reviews hidden as "not recommended"? People aren't seeing the good this man does. 14 years later and my new Achilles tendons are still going strong! Thank you Dr. Mann! read more

In 2010, I tore my right medial meniscus while training for the US open in Brazilian Jiu-jitsu at UC Berkeley. Dr. Mann saw my injury and said he would fix it. 2 months later, I starting rehab. 1 year after, I ran a half marathon. 6 years later, I finished medical school and will be now starting residency in Orthopedic Surgery so that I may help patients in the same way he had helped me. THANK YOU DR. MANN. read more

I liked Dr. Mann. Did just a first visit to him, for a second opinion on an ankle that another doc seemed to give up on. It took time - big surprise. I came with a book and wanted them to take their time, look over my year's worth of x-rays and give me options. They did that, after about an hour or so waiting up front and then in the examining room. First a young Doc came to see me (at about an hour after my mid-afternoon appointment), clearly someone learning from the sr. doctor. Then after he and Dr. Mann reviewed my x-rays together (right outside my door), they both came in and Dr. Mann examined my foot and then walked me through my choices. If you want young and zippy doctors, go somewhere else. But if you want a Doctor who knows their specialty and its limitations, you should consider this one. He talked through my various choices, listened to my questions and answered everything I could think of. read more

July 13, 2014 update: Tomorrow the.walking boot comes and back to shoes! Considering I'm two months.post op, I.feel.that I am ahead of the game, thanks to Dr. ROGER MANN. He is definitely a leader in ankle surgery in the US. HOWEVER, I feel.compelled.to write this.WARNING.to anyone considering surgery at.the.Webster Surgery Center! I do not know how anesthesiologists are chosen, when surgergies are done. Perhaps the surgeon.has the choice or maybe it's the hospital or surgery center that has a.contract with a group.of anesthesiologists. I do not remember the anesthesiologist's name, but from now on, I will insist on a phone call or personal meeting with any more anesthesiologists I need! When the pre op nurse called me to review my procedure, she said she would have the anesthesiologist call me. He never did. I informed her that I sleep using a BIPAP machine for sleep apnea. She asked me to bring it, in case the anes. would have me use it. (I've had about 7 surgeries in the last twelve years and used my machine most every time.) When I mentioned it to the anes., he just blew it off and said it wasn't needed. Maybe so, but I'm not a doc, HE IS! Two days post op, I began having terrible shortness of breath. I put up with it for another three days, unatil a friend scared me into going to the ER, concerned that a blood clot may have formed. Thank God, it had not. However, I was.diagnosed with atelectasis (pneumonia from the anesthesia). I was given an antibiotic for 7 days and felt a bit better. However, the breathing has not improved and feels worse much of the time. After more docs and tests (a nasty bronchoscopy), I have been diagnosed with a paralyzed diagpram, which may improve or not! There's more technical biology involved, but this is long enough. So, if I don't improve in a year, I can have MORE surgery to hopefully improve. Where's the accountability here?! This could last for the rest of my life! BEWARE! ASK QUESTIONS! BE INSISTANT! DO YOUR RESEARCH! read more

There is only one doctor to see: Roger Mann. He has done surgeries to both of my feet on two different occasions for different problems (I'm an ex-ballerina, danced professionally with New York City Ballet, and my feet were a painful mess!). Because of Dr Mann my feet are now pain-free. I can even wear high heels. Yes, you will have to wait for hours every time you go to see him. I bring along something called A BOOK. If you're more concerned with wait times than the quality of care you will receive, then this is not the place for you. If, however, you want the best doctor one can find, see him. read more

I am an orthopedic surgeon who has been in practice only a few years less than Dr. Mann. He is an alleged foot specialist. He is either too old or too inconsiderate to attempt to have concern for his patients. Furthermore, you can expect to wait hours for this prima donna. I will never refer a patient to him again after the way he treated my daughter. read more

Went in for an appointment arriving early. Waited long in the waiting room and then for 2 hours once taken to the service room. Repeated requests for an estimate of time received a rather snippy response that it often takes 2-3 hours and that "we should have been told by the front desk". I have never had to wait so long nor been treated with less respect. Patient discomfort in this waiting time appeared to be of no interest to the staff. He may be a wonderful doctor; we don't know yet; but the experience was unsatisfactory. read more

Every negative thing you've heard about the arrogance of surgeons is personified in Roger Mann. My first visit - before the surgery - he was prompt, interested and personable. After the surgery, he was totally disinterest on me (or his other post-operative patients.) On more than one occasion I left his office and went home without seeing him, because I just couldn't spend 3 hours in his waiting room. Once, when I had been there for 2 hours and none of the 14 patients in the waiting room were being called in, I asked the receptionist why no one was going in to see the doctor and I was told that he was in conference with an attorney. Patients be damned. He may be a good surgeon, but he will waste so much of your time that he just isn't worth it. read more

I dealt with Dr. Roger Mann and his assistant, Dr. Meineke. I had to have an agressive Achilles tendon weave procedure. Yes, you do wait for a quite a while to see them, but they are very thorough and are ultimate professionals. I would rather wait and get it done right than have someone herd me through their office like cattle and not get a good result! The staff are all very nice and professional. I have nothing but good things to say, but do bring a good book to read! He put Humpty Dumpty back together! Oh, I live 4.5 hours a way and must drive for these appointments, so that tells you how much I like his work! read more

After a cursory physical exam , Dr. Roger Mann diagnosed tendonitis (although strength test of foot showed no weakness, swelling or pain when palpated ) and had me wear surgical boot for four weeks. Three months later, I am still dealing with aftermath of substandard care which aggravated the true cause...neuropathy of peroneal nerve. read more

On Monday February 22, 2010 I had a 9:30 appointment at this practice. I showed up at 9:25. I was ushered into a patient room and sat in the room till 10:40, from time to time chatting with a very nice and competent physician's assistant, Monica, who seemed quite embarrassed that the doctor was not showing up. The office opens at 8:30. There is no reason that the doctor was so far behind by 9:30. I left and never saw the doctor. Dreadful experience. I would never return to this practice. read more

I'm really shocked when I read some of these reviews- like personality and having to wait 3 weeks. Do you know that this man is amazing? He wrote the book on the subject. Dr. Mann has done multiple surgeries for our family for the past 12 years and we've traveled from Colorado to Oakland, as well as going to Vail, when he was there-at least five hugely successful surgeries, none of which were simple. The man is legendary and that is why there is a wait for an appointment and when you in the office- he's seeing the most complicated cases, so if that doesn't work for you, go to see someone who is not in demand. read more

This office has done a complete metamorphosis, as compared to years ago. I waited a very short time and the staff was extremely friendly and helpful. It's not surprising that Dr. Mann has the reputation of the "best in his field" by his peers. I am two weeks post op from a complicated bunion surgery with a dislocation in the adjacent toe. I am walking, off of all pain medication and couldn't be more pleased. I put off having this surgery for many years because I was afraid of the outcome. I only wish I had done it sooner. read more

Yes, it is true that you have to wait in the waiting room a long time, but that is true of many orthopedic surgeons. There really is no excuse for that, but he is worth it. He is busy, but if you have questions, he will patiently answer absolutely all of them. I underwent two difficult achilles operations with him, where he not only had to sew up the severed achilles tendon, but he had to take out the tendon on my big toe to add to my degenerated achilles tendon. This was on both feet -- a few years apart. I can honestly say that I am totally pain free and not stiff in the least. Friends who had much simpler operations by other doctors complain of considerable stiffness. To my surprise, the nasty, gnarly scar that extended from the end of my big toe to my heel and up the side of my foot has disappeared. read more

This is the guy they send you too when the other doctors screw up - if you dont feel like waiting for a few hours in his office maybe walking on crutches for six months would suite you better. I found his name in the charts my original doctor had as a reference - "as per Mann procedure" and then I looked his book up. Whats rude is getting a hack who will tell you he can do proceedure and then have to have it redone. I had a successful ankle fusion after having polio as a child and i have been walking now for 10 years on it without issue. read more

After I SMASHED my ankle and lower leg in a car accident, I had surgery locally in Placerville. A year later after therapy and a second surgery, I could barely walk, and I knew my condition was going to deteriorate with time. A friend, also an orthopedic surgeon on the East Coast, recommended Dr. Roger Mann as the best, and indeed he did. "He wrote the book". Dr.Mann has given me back my life, not only my ankle. I am quite sure I would not be walking today if he had not done such a wonderful job. I wish you'd never retire, Doctor, but when you do, you can believe your patients (at least one) will be eternally grateful for your skill. read more

I saw five orthopedic surgeons, including a specialist at Stanford, before I finally got to Dr. Mann. He was the first one to offer me a treatment that would restore me to an active lifestyle. I haven't been scheduled for my procedure yet, and I'll come back to update at that time, but wanted to address my experience at my first office visit. The wait time was minimal - not more than 30 minutes. Once I was placed in an exam room, I was seen by an associate within five minutes. He examined my ankle thoroughly, asked many questions, and flipped through my entire 60+ page chart, reading, before he excused himself to go review my MRI's. He returned to tell me they would want their own Xrays, with me standing, as the previous had all been done seated. The Xray tech came and got me within another few minutes. After being returned to the exam room, it was another 5-10 minutes before Dr. Mann came in. I didn't expect another thorough exam, assuming that his associate would have filled him in. Wrong. He not only spent considerable time examining my ankle, but explained fully to me what was wrong, and demonstrated to me the differences in range of motion between my injured ankle and the healthy one. He then offered me a variety of treatments, from non invasive treating symptoms only to a "fix" - which would be surgical. He explained the odds of a full recovery, and made me feel completely confident in his ability to heal my injury. After five doctors and no good options it was like winning the lottery. The attention and care I received in his office, from receptionist to technician, to the doctor himself, was excellent. I came prepared to wait a long time, after reading other reviews here, and would not have minded. If a world-reknowned specialist is held up in surgery, healing someone, and it takes longer than expected? I get it! I don't want him rushing through mine, either! I feel very lucky to have been referred to this doctor. read more

Dr. Mann is one of the very few who specialize in STAR, and three years after surgery I am walking, hiking up to nine miles up and down hills. I find Dr. Roger Mann to be caring, personable, professional in every aspect of his practice. His office staff was very helpful negotiating with the insurance company to cover this procedure, and while the wait time to see the doctor can be very long I felt it was worth the time to get an accurate, professional opinion. I am very thankful I had this procedure done and am now looking forward to having my other ankle replaced, and getting back to normal activities. I wouldn't have anyone else work on my except maybe his son, Jeffery. read more

I went to see Dr. Mann 2 or 3 years ago when they were going through the clinical trials for STAR.(By the way, I live in Wyoming) I was told that it was too late for me to get involved in the trials but they felt the FDA would approve the treatment soon. So, Dr. Mann had me get x-rays and indicated that my ankle was pretty messed up but he thought that STAR would work for me. Well the FDA did Not act quickly and I was about ready to decide on a FUSION and I got a letter saying STAR had been finally approved. (This was about 5 months ago.) So, I got back in touch with Dr. Mann and since it had been about 2 years since my first visit he wanted to see me again (Wyoming to Oakland!) so he could determine if my ankle and leg were still in condition to have STAR. He took more x-rays and decided he could help me and we set up an appointment for November 17/18, 2009 for the surgery. The surgery went well and they put me in a big cast and released me after one night stay in the hospital. Dr. Mann wanted to see me every two weeks after that...(More trips to Oakland??) Well, it works out that he sees patients once a month in Vail, Colorado which for me is MUCH closer than Oakland. So about two weeks after surgery I went to Vail and they took off the cast and put me in a walking boot which is removable and easier to take showers, etc. At this time I was to have NO weight bearing on my foot. About two weeks later I was back in Vail and saw a Dr. Clanton. He told me I could now start weight bearing and wanted me to try to get FULL wt. bearing by my next appointment. (I was still using the boot with crutches, etc. ) My next visit to Vail (2 wks. later) I saw Dr. Mann and he gave me the green light to put on my regular shoe and "go for it". I am now (about 9 weeks from surgery)trying to get more flexible with exercises and physical therapy. I am really encouraged about the whole thing. I really think Dr. Mann is one of the best. He is nationally known and was very cordial every time I saw him. The only negative I can think of is the long waiting time in the Oakland office. But, so far, I feel the waiting has been well worth it. I am still not totally back to where I want to be with my ankle but i feel I am getting better each day. Dr. Mann gets my highest recommendation!!!! read more

The doctor is great. He really helped me with a surgical problem that was botched at kaiser years before. I would give 5 stars except that the office itself is a bit of a train-wreck. You can never get in within an hour of your scheduled appointment time (why do some doctors do this??!?), but having said that, I am glad I spent the time making it happen. read more

went to see dr. roger mann (the father, not the son) because of a very high recommendation from a friend. he was honest and didnt push surgery and took the time to answer all of my questions. BUT. . .it was a horrid three hour tour, a THREE HOUR tour!!!!!!! yes, that's right, i waited for 1 hour and 40 minutes in the sitting room, then they made me take xrays, then another hour to talk to the doctor. i asked if that was a typical day and apparently, it is. he is so popular, i was told, that three hours is typical and the receptionist apologized that i wasn't forewarned about it. read more