went to get an ignitor. Sold me an overpriced one and gave me the wrong one, witch they said "would…read morework".

Not at all professional. Guy came in, didn't cover his shoes, and left muddy tracks on my hard wood…read morefloors. Left huge cracks in my walls by pounding so hard that it went through to the wall behind it and now I need to find someone to fix my walls.

Cody S came in today to fix a leaky pipe and replace valve from the main line from the city, he did…read morea fantastic job. He was courteous and professional, and worked well with the city to get the job done. Was quick to repair and replace the pipe and valve and get our water back on.

Trevor was at our trailer today and was very knowledgeable and helpful, polite,very efficient, we…read morewould have him back anytime . Timothy Gane

So I came home today to find my whole parking area covered in crap and toilet paper with a swatm of…read moreflies flying about and don't get me started on the stitch. I guess they got the drain unclogged but clean up is not their thing. ​

They were helpful I had a plumbing problem john and Clint really helpful just don't lost your card…read moreI recommend them just make you have your money together

Came to check out possible water leak Looked at water…read moreheater took a picture And nothing else It took my handyman to come to ID where the leak from coming from A line on the water softner. He fixed in 15. Minutes . This week, over a month later I get a bill from Countyside for really not doing a thing for $146. Something they ne er said they would charge up front for looking at. When I do need a new water heater I will buy somewhere else !

Sad customer service I called today 09/26/24 to discuss a hot water heater they installed. My wife…read moretold me she thought she smelt gas coming from the hot water heater, I came home today and went down to check for myself and yes there is a gas smell present. I called countryside as they were who I trusted to install the hot water heater. I spoke with some gal and explained to her that we are smelling gas from the hot water tank she said ok put me on hold for 10min.... She comes back to say that they can't send anyone out til Monday I told her that was BS and that it's a gas leak they can send someone now. She then sends me to Mike I then explain to him the same thing and that it's bullshit to have to wait til Monday for a gas leak he then laughs at me and says if I swear again he is going to end the call I ended up getting furious with him said some words and ended the call for him hey Mike what if this was your home with children you gonna wait til Monday POS So I reached out to another company who will be here in 30 minutes not days I do not recommend this company they over charge for everything and there customer service is shit you mean a lot to them until the sale is done not the way you do business Update Xcel came out and for your company's information I have had a gas leak at the water heater control valve for almost a year now thank you for your quality install and putting my family at risk we are now done with this company we don't take playing with our lives lightly They say a faulty part from manufacture or could it have been one to many turns at the time of install and was cracked And coincidentally my wife's business had same issue we tried this business several times and now we're moving on I appreciate the phone call though trying to get me to remove my review but maybe if you guys didn't treat a gas leak as a laughing matter I would been a little easier

We moved into a home with Gibson's. They just continued service - never giving us details of the…read morecontract. Strike one. They send rude and unprofessional techs - one intimidating me and being confrontational in front of my two children WHILE INSIDE MY HOME. Strike two. The second tech misinterpreted my kindness for...? When he came back he kept asking about my husband and if something had changed. Strike 3. I was told there was an issue with the water softener and that they would contact for a service appointment. They never did. I had to reach out to them, and they have course came out to the appointment. They didn't tell me anything that they had done, left, and charged me $200. Surprise - it didn't even solve the problem. I had to wait until my new water softener was here, but I was thrilled to call and tell them to kick rocks. I am happily a Culligan customer and will continue to tell anyone and everyone a horrible experiences I've had with Gibsons. YOU CANNOT INTIMIDATE - HARASS - COME ONTO WOMEN IN THEIR OWN HOMES.

Customers beware, this business is just terrible. I was a fairly happy customer for five years…read moreuntil I discovered they were over charging me for minerals. Over $300 in one year. Only choice I had was to leave... service was poor and they thought that the lack of user readable meters for the chemicals meant that they could charge whatever they wanted. Turns out, they are under new management and they're clearly trying to gouge their customer base. Don't sign up... or get rid of them if you're an existing customer.